天合聯(lián)盟服務(wù)英語(公司版)地面相關(guān)天合聯(lián)盟服務(wù)英語(公司版)地面相關(guān)天合聯(lián)盟服務(wù)英語(公司版)地面相關(guān)xxx公司天合聯(lián)盟服務(wù)英語(公司版)地面相關(guān)文件編號：文件日期：修訂次數(shù)：第1.0次更改批準(zhǔn)審核制定方案設(shè)計，管理制度天合聯(lián)盟服務(wù)英語（修訂稿）目錄第一部份公共英語一、公共服務(wù)英語５０句第二部份業(yè)務(wù)英語售票服務(wù)英語５０句常旅客服務(wù)英語50句地面服務(wù)英語Ⅰ、國際、國內(nèi)值機(jī)英語5０句Ⅱ、貴賓休息室英語５０句Ⅲ、行李查詢英語50句Ⅳ、候機(jī)廳、中轉(zhuǎn)服務(wù)英語５0句第一部份公共英語一、公共服務(wù)英語50句Goodmorning/afternoon/evening,Sir/Madam.MayIhelpyou先生、小姐早上/下午/晚上好，要我?guī)兔幔緾anIhelpyou?Excuseme.對不起。（為了引起他人注意或因?yàn)榇驍_別人）Iamsorry.對不起.(為某事道歉)Iapologizefor……Itdoesn’tmatter/Nevermind.沒關(guān)系You’rewelcome./It’smypleasure別客氣。Haveanicetrip./Enjoyyourtrip./祝您（在中國）旅途愉快！Enjoyyourflight.MayIhaveyournameCouldyoupleaseadviseyournameCouldyoupleasespellitforus請問您尊姓大名？/請問您的姓名如何拼寫／您貴姓/請問您大名？Whatisthedeparturetime/arrivaltimeoftheflight?飛機(jī)幾點(diǎn)起飛/到達(dá)？Itdepends(on).../I’mnotquitesurethat…..看情況吧。/我不太確定。Verynicetomeetyou!很高興認(rèn)識您。Itisadirectflight.這是直達(dá)航班。WhendoIhavetogettotheairport?我要何時到達(dá)機(jī)場？/.PleasearriveattheairportatleastXhrs/minsbeforethedeparturetime.您至少要在起飛前到達(dá)機(jī)場。CanyoutellmethetelephonenumberoftheInformationoffice您能告訴我問訊處的電話號碼嗎？ＷhatisthereasonforthedelayBecauseofbadweather/mechanicaldifficulties/incompletecheck-inprocedures/poorvisibility/airtrafficcontrol為什么延誤因?yàn)樘鞖庠颍瘷C(jī)械原因／飛機(jī)調(diào)度原因／末完成值機(jī)程序／能見度差／空中管制。Pleasewaitamoment...請稍等Thankyouforyourcooperationandunderstanding.感謝您的合作.YoucanbookanE-ticketonlineorifyoucall95539,wecanprovideyoutheticketdeliveryfreeofcharge.您可在網(wǎng)上購買一張電子客票或打電話到95539，我們提供免費(fèi)送票。I’msorrytokeepyouwaitingsolong.讓您久等，實(shí)在抱歉。Wewillkeepyouinformed.我們將隨時通知您.PleasefFillintheform.請?zhí)顚戇@張表格。ThetimeofflightwillbeXhrsXmins.Youwillarriveatabout.飛行時間是小時＿＿分鐘。到達(dá)時間約_____.Specialmealsshouldbereserved24hoursbeforedeparture.特殊旅客餐食應(yīng)在起飛前二十四小時預(yù)訂.Ibegyourpardon,please請再說一遍，好嗎？/Youarespeakingalittlebittoofastforme.Couldyouspeakabitslower

您說得太快了，請說慢一點(diǎn).Justamoment,please.I’llhaveacheck.請您等一等，讓我查一查。IwishIcouldhelpyoubutthisisourcompany’spolicy.我真想幫您，可是我們只能按規(guī)定辦理．Don’tworry,wewilltryourbesttohelpyou.別擔(dān)心，我們會盡力幫助您。Iamsorrytohearthat.非常抱歉聽到這事．PleasecallourCustomerThereisashuttlebusoperatingbetweendowntownandtheairport.可乘座豪華巴士／空港快線到市區(qū)／機(jī)場．SkyTeammembersareAM-AeroMéxico/AF-AirFrance/Az-Alitalia/Ok-CSACzechAirlines/DL-DeltaAirLines/KE-KoreanAir/KL-KLMRoyalDutchAirlines/天合聯(lián)盟成員有墨西哥航空／法國航空／意大利航空／捷克航空／達(dá)美航空／大韓航空／荷蘭皇家航空WhatisthattypeofaircraftBoeing777／Airbus320/ERJ145.這是什么機(jī)型，波音777／空客320／噴氣ERJ145WelcomeaboardChinaSouthernAirlines.歡迎乘坐中國南方航空公司的航班．We’vealreadysenttheinformationtotheconcerneddepartmentandthey’llinformyouassoonaspossible.我們已將有關(guān)信息送到相關(guān)部門，他們會盡早通知您．YouonlyneedtocheckinonceifconnectingtootherSkyTeamflights.聯(lián)乘天合聯(lián)盟航班時，只需辦理一次報到登機(jī)手續(xù).Thefreebaggageallowance/baggageweightlimitforeveryEconomy/Business/FirstClasspassengeris20/30/40kg.免費(fèi)行李頭等艙／公務(wù)艙／經(jīng)濟(jì)艙是20/30/40kg.Youcancarrytwopiecesofhand-baggagewithinatotalweightof5kgs.您可攜帶2件手提行李，重量不超出5公斤．PleasegototheTransferCounter/ConnectingCounterforyournextChinaSouthernflight.請到中轉(zhuǎn)柜臺．Theflightnumberandthedate,please.航班號、航班日期。DoyouhaveaFFPmileagecard?您有里程卡嗎？PleasepresentyourSkyPearlClubmembershipcardwhilemakingyourreservationandcheckingin.請在訂坐和值機(jī)時出示明珠會員卡。Couldyougiveusyourtelephonenumberandaddressincaseofanychangeinyourflight

由于更改航班請留下您的電話號碼和地址。MerryChristmas!/HappyNewYear!圣誕快樂／新年快樂AreyouafrequentflyerofSkyTeam

IamaSkyTeamMember/Elite/ElitePluscardholder.您是天合聯(lián)盟的常客？我是普通會員／優(yōu)選會員／尊榮會員．TheflightisalreadyfullybookedbecauseoftheGuangzhouExportCommoditiesFair(CantonFair).由于廣交會期間，航班已滿．Noproblem/Ofcourse/Certainly.WecareMOREaboutyou!沒問題／當(dāng)然了，我們更關(guān)注您．Iwillasksomeoneelsetohelpyou.Pleasewaitjustamoment.我找別人來幫您，請稍等．Goodbye!Haveaniceday!再見，祝您愉快！Thisisacode-shareflight.這是代碼共享的航班．Youmayinquirewiththegroundstaffafteryourarrival.飛機(jī)到達(dá)后，您可詢問地面服務(wù)人員．Breakfast/Brunch/Lunch/Dinnerwillbeavailableontheflight.Snacks/Lightmeals/Specialmealsareavailableonthisflight.機(jī)上供應(yīng)早餐／中餐／晚餐／早午餐／點(diǎn)心／輕便餐／特殊餐．第二部份業(yè)務(wù)英語三、售票服務(wù)英語50句Hereisyourticket.您的機(jī)票.Wouldyouliketomakeareservation您想預(yù)訂座位嗎

Howmanypassengers(aretravelingtogether)多少人(一起旅行)

Pleaserepeatyourname請重復(fù)您的名字

Whereareyougoing/(Wouldyoupleasetellme)yourdestination您要去哪里您的目的地One-wayorroundtrip單程還是來回程

Wouldyouliketoreserveareturnflight/Iwanttoreserveaseatfrom___to___您想預(yù)訂回程航班嗎我想預(yù)訂一個從__到__的座位.

Whichclassdoyouprefer/FirstClassorEconomyClass您想訂什么艙位頭等艙還是經(jīng)濟(jì)艙Wouldyoupleasetellmeyourdeparturedate/WhenareyouleavingforShanghai請問您的出發(fā)日期你打算哪天去上海Wouldyoupleasetellmewhereareyoustaying您（這幾天)住哪

Whichflightdoyouneed,morningorafternoon/

Doyoupreferamorningflightoranafternoonflight您想要什么時候的航班,上午還是下午您更喜歡上午還是下午的航班呢TheearliestflightwilldepartfromGuangzhouat08:20.廣州出發(fā)最早的航班是上午8點(diǎn)20分.Itisthehighseasonnow,andtheflightisfullybooked.現(xiàn)在是旺季,航班已經(jīng)爆滿.DoyoumindifIsuggestyoutotakeanotherflight.您介意乘坐另一個航班嗎WouldyouliketotakeCZ3109Thedeparturetimeis15:05./HowaboutCZ3109Thedeparturetimeis15:05.您想乘坐3109航班嗎起飛時間是15:05。3109航班怎么樣Wouldyouliketobuyanotherticket您想買票嗎

TherearenodirectflightstoSanFrancisco,youwillneedtoconnecttransferinLAX.沒有直達(dá)____的航班,您需要中轉(zhuǎn)YoucantransferinHongKongorinLosAngeles.您可以在香港或者洛杉磯轉(zhuǎn)機(jī).（您自己決定吧）YoumustgothroughcustomsinspectionifyoutransferinLosAngeles.如果您在洛杉磯轉(zhuǎn)機(jī),需要（在洛杉磯）通過海關(guān)檢查.YouwillarriveinLosAngelesInternationalAirportat18:50您將于下午6點(diǎn)50分達(dá)到洛杉磯機(jī)場.YouwillhavetostayatLosAngelesairportformorethanthreehours.您需要在洛杉磯機(jī)場停留3個多小時.Around-triptickettoShanghaiis3,020Yuan到上海的往返程機(jī)票是3020元.Itsavesyou40percent.(Youonlyneedtopay60percent)您可以購買到6折的機(jī)票（節(jié)省40%）.Theearlieryoupay,themorediscountsyouwillget.您越早付款,得到的折扣就越多.Ifyouhaveyourticketsissuedsevendaysbeforedeparture,youwillget40percentdiscount.如果您在起飛前7天出票,將節(jié)省40%的費(fèi)用Itishighseasonfare,andthisroutebecomesthemosttraveledrouteduringChristmasholidays.這是旺季價格,這條航線在圣誕節(jié)期間非常火暴.Wouldyoupayincashorbycreditcard您想現(xiàn)金支付還是信用卡支付

Childrenunder12-yearsoldpay50%/Infantunder2-yearsoldpays10percentofthefare.12歲以下的兒童,付50%費(fèi)用;2歲以下的嬰兒,付10%費(fèi)用.Allthewindowseatshavebeenoccupied,howaboutaisleseat/I’dliketohaveaseatbythewindow.所有靠窗的座位已被預(yù)訂,過道座位怎樣/我想訂一個靠窗的座位.

Wouldyouliketoconfirmyourticket您想確認(rèn)您的機(jī)票嗎

Yourreservationhasbeencancelledduetonoreconfirmation72hoursbeforethedeparturetime.由于您沒有在72小時之前確認(rèn),您的預(yù)訂座位已經(jīng)被取消.MayIputyournameonthewaitinglist/Maybeyoucanstandbyattheairport.可以將您的名單列入候補(bǔ)嗎/您可以在機(jī)場候補(bǔ).

Hereisourtelephonenumberandyourpassengernumber,youcancheckyourreservationbycalling95539.這是我們的電話和您的編碼,您可以通過撥打950333查詢您的訂座情況.WemustsendatelextoourLosAngelesoffice.我們需要給洛杉磯辦事處發(fā)一個電報.Youhavetorefundyourticketintheplaceofissuance.您必須在出票地辦理退票.Hereisyourconfirmationcode.Whenyoucometopickupthetickets,pleaseshowthecodetotheagent.這是您的編碼.您過來取票時,請向工作人員出示（編碼).WouldyouliketoupgradetoFirstClass您想升到頭等艙嗎

Wouldyouliketopickupyourticketattheairportcounter您想在機(jī)場售票處取票嗎

There’saflightwhichwilldepartat10:30Wehaveseatsavailableforthatdate.這天的（航班）有座位。Sorry,theflighthasbeencancelled.抱歉,這個航班已被取消了Wehavediscounttickets.我們這里有折扣票Theexcessbaggagechargeforonekilogramis1.5percentofeconomyfare.每公斤逾重行李費(fèi)按經(jīng)濟(jì)艙票價的1.5%計算.Whatisthevalidationofmyticket?這張票的有效期多長?Isthereanearlierflight還有更早一點(diǎn)的航班嗎

Youneedtopaytherefundcharge.您需要付退票費(fèi).MayIhaveyouyourflightnumber,please您的航班號是多少

Thegroundservicestaffattheairportwillattachastickerontoyourticket.機(jī)場地面服務(wù)人員將在您的票上貼更改條.Yourmileageaccounthassixthousandmiles.您的里程帳戶里有6000公里里程.IfyouwanttoupgradebyusingyourFFPmileage,pleaseapplywithin72hourspriortodeparture.如果您想通過里程積分升艙,請在起飛前72小時內(nèi)提出申請.Whenyourflightmileagereaches40,000kminonecalendaryears,youwillbeupgradedtotheSkyPearlClubSilvermembershiplevel.如果在1周年內(nèi)里程積分達(dá)到4Ifyouwouldliketochangetherouteornameofthepassenger,yourticketwillbehandledasarefundticket.如果想更改姓名或航程,您的機(jī)票將視為退票處理.It’sveryhardtosay,becauseitdependsonthesaleoftheflight.這個說不準(zhǔn),因?yàn)樗Q于航班的銷售情況.Therearethreeflightsaweekfrom____to____.從__到__的航班每周有三班.四、常旅客服務(wù)用語50句Couldyoupleaseshowyourmembershipcard請出示您的會員卡。WelcomeaboardChinaSouthernAirlines.Haveanicetrip!歡迎乘坐南航航班，祝您旅途愉快。IfyouhaveanyquestionsrelatedtoSkyPearlClub,pleasefeelfreetocallChinaSouthernCustomerServiceCenterat95539.如有任何關(guān)于明珠俱樂部的問題，歡迎隨時致電南航顧客服務(wù)呼叫中心95539。ForanoverviewofSkyPearlinformationandparticipatingpartners,pleasevisittheSkyPearlwebsiteat如需查詢南航明珠俱樂部和合作伙伴的信息,請登陸明珠網(wǎng)站查詢.Ouronlineserviceisavailableforpersonalinformationupdate,passwordmodificationandaccountaccesstotheSkyPearlWebsite.明珠網(wǎng)站可提供個人信息更新、密碼修改和里程查詢的自助服務(wù)。SkyPearlGoldCardmembershave15kgextrabaggageallowanceand10kgforSilverCardmemberswhenflyingwithChinaSouthernAirlines.乘坐南航實(shí)際承運(yùn)的航班時，南航金卡會員可有額外15KG的免費(fèi)行李額，銀卡會員有額外10KG的免費(fèi)行李額。YoucanenrollonlineattheSkypearlwebsite.Alternatively,youcanobtainSkyPearlApplicationFormonboard,aswellasattheairportservicecenterandChinaSouthernCustomerServiceCallCenter.您可以通過明珠俱樂部網(wǎng)站入會，您也可以在南航航班上或機(jī)場服務(wù)中心和南航客服熱線索取入會申請表。ThereisnoenrolmentfeeforSkyPearlmembership.明珠俱樂部沒有任何入會手續(xù)費(fèi)。AnyoneagedeighteenandabovecanenrollintheSkyPearlclub.年滿12歲即可申請加入明珠俱樂部。UponpropercompletionofyourApplicationForm,youwillreceiveatemporarySkyPearlmembershipcard,whichcontainsyourtemporarymembershipnumber.YoucanusethistemporarymembershipcardtobeginearningSkyPearlmilesimmediately.完整的填寫了入會申請表后，您將留有一張臨時會員卡，上面有您的臨時會員卡號。您可以馬上使用這張臨時會員卡累積里程。BeforereceivingthepermanentSkyPearlmembershipcard,pleasereserveallyourtickets(orcopies)andboardingpassesformileagereclaimpurposes.在未取到正式的明珠會員卡以前，請保留好您的機(jī)票（復(fù)印件）和登機(jī)牌原件作為補(bǔ)登的憑證。SkyPearlmembershipcardsareforpersonaluseonly,notforfamilyuse.明珠會員卡只限本人使用，不得為家庭共用。YoucanearnSkyPearlmileswhenyoufly,stay,charge,bookorbuyfromChinaSouthernAirlines,STAirlinesoranyofourairandnon-airpartners.當(dāng)您乘坐南航或天合聯(lián)盟合作伙伴航空公司的航班，或在其他的合作伙伴入住、消費(fèi)時都可以累積南航里程。Toensurepropermileagecredit,presentyourSkyPearlmembershipcardwhenyoubookorcheckinforeachChinaSouthernorChinaSouthernpartnerflight.為了保證您的里程能夠正確累積，請在預(yù)訂南航或合作伙伴的航班、辦理登機(jī)手續(xù)時，出示您的明珠會員卡。YourmileageaccountbeginsonthefirstdayofyourenrollmentinTheSkyPearlClub.PleasebeawarethatretroactivecreditwillnotbegivenforflightstakenpriortoenrollmentintheSkyPearlprogram.您的里程從您加入明珠俱樂部的當(dāng)天開始計算。請注意入會之前的航班不允許再作補(bǔ)登。Requestsformileagereclaimwillonlybehonoredwithinsixmonthsofthedateoftheflight.我們只接受航班起飛半年以內(nèi)的里程補(bǔ)登。ThehigherclassofserviceyouflyonChinaSouthernAirlines,themoremilesyouearn!購票的艙位越高，累積的里程數(shù)也就越多。OnChinaSouthernCZcodedflights,youwillearn100%or40%oftheactualmilesflowninEconomyClass,dependingonwhichdiscountedclassyoufly,130%oftheactualmilesflowninBusinessClassand150%oftheactualmilesflowninFirstClass.在南航帶有CZ代號的航班上，部分經(jīng)濟(jì)艙按照100％的實(shí)際公里數(shù)來計算，公務(wù)艙是按照130％的實(shí)際飛行公里數(shù)計算，而頭等艙則是150％累積。MostofthebookingfaresareeligibleforaccrualofSkyPearlmiles.However,somebookingfares,suchasAwardTicketClassbookedinP,I,O,Z,orgroupandpromotionalfaresinXonChinaSouthernAirlines,areineligibleformileageaccural.乘坐大多數(shù)的艙位的南航航班都可以累積里程，但是少數(shù)的艙位如免票艙位P/I/O/Z、團(tuán)體優(yōu)惠價艙位X都不能累積里程。AwardflightsbookedusingyourSkyPearlmilesarenoteligibleformileageaccrual.用南航里程預(yù)訂的獎勵機(jī)票不允許再進(jìn)行里程累積。IfyouholdaChinaSouthernAirlinesSkyPearlco-brandcredit/chargecard,yourSkyPearlmileswillbeautomaticallycreditedintoyourSkyPearlaccounteachmonth.如果您持有的是南航與銀行共同發(fā)行的南航明珠信用卡，您的南航里程會每月自動轉(zhuǎn)入您的明珠賬戶。MileagecreditisapplicableforSkyPearlmembersonlywhenaticketreflectsa“CZ”designatedflightnumber,regardlessoftheoperatorairline(s).CZflightsincludeallscheduledflights,extraflightsandcode-shareflights。所持客票上航班代號為“CZ”的南航正班和加班航班都可以參加明珠俱樂部的里程累積,包括所有定期航班、加班航班和代碼共享航班Pleasereserveallyourtickets(orcopies)andboardingpassesformileageclaimpurposes.請保留好您的機(jī)票（復(fù)印件）和登機(jī)牌原件作為補(bǔ)登的憑證。Allflightroutesunder500Kmaccumulateas500Kminyourmileageaccount.距離小于500公里的航線要按照500公里累積。Youcanstartredeemingyourmilesforawardsandupgradesassoonasyouhaveearned20,000SkyPearlmiles.當(dāng)您的里程達(dá)到兩萬公里，就可以兌換獎勵機(jī)票或獎勵升艙服務(wù)。YoucanredeemyourmilesforawardticketsandupgradesbycallingChinaSouthernMembershipServicesHelplineat95539.您可以通過撥打南航會員服務(wù)熱線95539來兌換獎勵機(jī)票或獎勵升艙服務(wù)。Yourmilescanredeemawardsforyourfriendsandrelatives.您的里程可為您的朋友和親屬兌換獎勵機(jī)票或升艙。Awardticketsarevalidforsixmonthsfromthedateofissue.獎勵機(jī)票自開票之日起六個月有效。Reservationsshouldbemadeforyourflight(s)priortotheissuanceoftheAwardTicket.Youmaynotmakereservationsforflightsscheduledbeyond90daysfromthedateyoubook.要開具獎勵機(jī)票必須在航班起飛前訂妥位置，您不允許預(yù)訂三個月以后的航班。Onceaflightisreserved,youmaychangethedateortimeofdepartureonlyoncebutnottheflightroutenorthecarrier.一旦您訂妥了獎勵機(jī)票的座位，您只能更改航班日期或出發(fā)時間一次，航段和承運(yùn)人都不允許更改。Lostawardticketswillnotbereplacednorreissued.獎勵機(jī)票如已丟失，將不能補(bǔ)開或重開客票Awardupgradesareapplicableforone-wayjourneysonly.獎勵升艙只使用于單程旅行。Fordomesticflights,onlyfullfareserviceclassesareeligibleforawardupgrades.國內(nèi)航班上，只有全價的機(jī)票可進(jìn)行獎勵升艙。Forinternationalflights,classesofC,W,S,Y,TorKareeligibleforawardupgrades.國際航班上，購買C.W.S.Y.T.K這些艙位都可以進(jìn)行獎勵升艙。Mileagecreditforawardupgradeisaccumulatedaccordingtotheoriginalclassofserviceflown.進(jìn)行獎勵升艙的里程按照升艙前的座位等級進(jìn)行累積。AwardupgradesareavailableonlyfromChinaSouthernAirlinesbookingofficesorCZcheck-incounterswithin72hoursbeforeflightdeparture.獎勵升艙只限于航班起飛前72小時在南航售票處和南航登機(jī)柜臺辦理。Afteryouhavereservedyourawardticket,(viaacallcenter),youcanpickuptheticketintheChinaSoutherndesignatedbookingoffice.Transactioncodeandreservationcodeaswellaspersonalcertificationarerequired.在呼叫中心訂好獎勵機(jī)票的位置以后，便可以憑已取得的交易號和訂座號，還有所要求的個人證件到南航指定的售票處取票了。AfterjoiningSkyTeam,ChinaSouthernhaslinkeditsmembershiplevelstotheSkyTeamEliteandElitePluslevels.SkyPearlGoldcardmemberisattheSkyTeamElitePluslevel,andSilverCardisattheElitelevel.,ChinaSouthernGoldcardholderscanenjoythebenefitofferedbySkyTeammemberairlinesasSkyTeamElitePlusmembers.南航金卡會員可以享受天合聯(lián)盟成員航空公司提供的超級精英會員權(quán)益。ChinaSouthernSilvercardmemberscanenjoythebenefitofSkyTeamElitemembersofferedbySkyTeammemberairlines.南航銀卡會員可以享受天合聯(lián)盟成員航空公司提供的精英會員權(quán)益。AsaSkyTeamfrequentflyer,youcanaccruemilesonallvalidSkyTeamairlineflights.作為天合聯(lián)盟的常旅客，您可以在所有天合聯(lián)盟成員航空公司的正班或加班航班上獲取里程。AsaSkyTeamfrequentflyer,youcanredeemyourmilesforawardticketsonanySkyTeamairlines。作為天合聯(lián)盟的常旅客，您可以在任何一家天合聯(lián)盟成員航空公司的航班上兌換獎勵機(jī)票。SkyTeamEliteplusandElitemembersmayhaveaccesstomostloungesprivatelyownedandoperatedbySkyTeampartnerairlinesworldwide.當(dāng)乘坐天合聯(lián)盟航班時，天合聯(lián)盟精英常旅客可進(jìn)入天合聯(lián)盟成員航空公司所擁有的貴賓休息室休息。SkyTeamElite/ElitePlusmemberscancheckinatprioritypositionsatmostairportssimplybyshowingyourSkyTeamEliteFrequentFlyermembershipcard.天合聯(lián)盟精英/超級精英會員只要出示常客會員卡，便可在大多數(shù)的機(jī)場優(yōu)先辦理登機(jī)手續(xù)。Basedonavailability,SkyTeamrepresentativeswillmakeeveryefforttoaccommodateyourseatingpreference.在機(jī)上座位可利用的情況下，天合聯(lián)盟的客服人員將竭盡所能為您預(yù)訂所喜好的機(jī)上座位。SkyTeamElite/ElitePlusmemberisallowedtoboardearlyformoretimetolocateyourseatandtostoreyourcarry-onbaggage.天合聯(lián)盟精英/超級精英會員可優(yōu)先登機(jī)，提前進(jìn)入其座位休息和擺放好手提行李。SkyTeamElite/ElitePlusmembershaveprioritystatusonthereservationwaitlist.天合聯(lián)盟精英/超級精英會員的訂座候補(bǔ)被優(yōu)先保證。AsaSkyTeamElite/ElitePlusmember,youcanreceiveprioritystatusonyourrequestedflight'sstandbylist.天合聯(lián)盟精英/超級精英會員可的機(jī)場候補(bǔ)被優(yōu)先保證。SkyTeamprioritybaggagetagsindicatecheckedbaggagebelongingtoSkyTeamElitePlusmemberssothatyourbagsaredeliveredexpeditiouslytothebaggage-claimarea.天合聯(lián)盟超級精英會員的行李栓掛上天合聯(lián)盟優(yōu)先行李牌，以便您的行李能優(yōu)先運(yùn)往行李到達(dá)區(qū)。AsaSkyTeamElitePlusmember,youareassuredaconfirmedCoach/EconomyClassreservationonanySkyTeaminternationalflightof6orabovehourworldwide-evenonethat'ssoldout.Simplymakeyourreservationsatleast24hoursbeforedepartureandpurchaseafullfareEconomyClassticket.即使是售滿的航班，天合聯(lián)盟超級精英會員在6個小時或以上的國際航線上的訂座能得到保證。只要您在起飛前24小時購買的是經(jīng)濟(jì)艙全價的座位即可享受以上優(yōu)惠服務(wù)。地面服務(wù)英語Ⅰ、國際、國內(nèi)值機(jī)服務(wù)英語50句Whatisyournationality請問您的國籍

Couldyoutellmewhichclassofserviceyouareflying請問您乘坐的是什么艙位

YourflightwillbeonaBoeing777.Wouldyoulikeawindowseatoranaisleseat您乘坐的是波音777。您需要靠窗座位還是靠走廊的座位

It’sanaisleseat/awindowseat/aseatnexttotheemergencyexit.它是個走道位子/靠窗的座位/靠緊急出口的座位。Yourseatisinthemiddlesectionofthecabin.您的座位在機(jī)艙的中部。:YoucanapplyforamileagereclamationatcounterC13,whichisaSkyPearlServiceCounter.Youcanalsocheckyourmileageaccountthere.您可以在C13明珠服務(wù)柜臺進(jìn)行里程補(bǔ)登，或者查詢您的里程累計情況。YouhavealreadygottheVGMLinyourreservation.Itwillbesuppliedaboard.您已經(jīng)預(yù)定了素食。將在客艙中為您供應(yīng)。Doyouhaveanycheck-inbaggage請問您有托運(yùn)行李嗎

Howmanypiecesofbaggagewouldyouliketocheckin您有幾件托運(yùn)行李

Pleaseputyourcheck-inbaggageontheconveyerbelt.請把您的托運(yùn)行李放在傳送帶上。Doyouhaveanythingfragileoranyvaluablesinyourcheckedbaggage請問您的行李里面有易碎或貴重物品嗎

AreyoucarryinganyoftheitemsshownhereontheDangerousGoodsChart您是否攜帶危險品標(biāo)示圖所示的任何一種物品

Pleasegoovertothatcountertohavethisboxproperlypackedbecausethepackingisnotadequate.這個箱子包裝不符合要求，請您到那邊柜臺打個包。Thehandleofthesuitcaseisbroken.PleasesignthisLimitedReleaseTag.您的箱子把手有破損。請在行李免責(zé)牌上簽名。Yourbaggageismadeofmetal.Itmightdamagetheconveyorbelt.PleasecheckitattheOversizedBaggageCounter.您的行李是金屬質(zhì)地的，可能會損壞傳送帶，請到大件柜臺去辦一下托運(yùn)。Ifyourbaggageisoversizedorirregular,pleasegototheOversizedBaggageCounteroverthere.大件行李、不規(guī)則行李請您到那邊的大件行李托運(yùn)處托運(yùn)。Whereisyourfinaldestination您的最終目的地是哪里

Pleaseshowmeyouronwardticket.請出示您的續(xù)程機(jī)票。Doyouwanttocheckyourbaggagetothefinaldestinationortoyourfirststop您是要將您的托運(yùn)行李托運(yùn)到您的目的地還是您的第一站

Becauseacustomscheckisrequired,youmustclaimyourbaggageinBeijingyourselfandcheckitagainforyouronwarddestination.由于海關(guān)檢查，您需要在北京自行提取行李，重新辦理托運(yùn)手續(xù)到您的目的地。FortheairroutesbetweenChinaandNorthAmerica,apassengerisallowedtwopiecesoffreecheckedbaggage.在中國與北美之間的航線上，一位乘客可以免費(fèi)托運(yùn)兩件行李。Yourbaggageexceedstheweightlimitoffivekilograms.PleasegotocounterH1andpayfortheexcessweightfee.您的托運(yùn)行李超重了5公斤，請您到H1號柜臺交付超重費(fèi)。Miss,pleasecomebackandtakeyourboardingpassafterpayingfortheexcessweight.小姐，請交完行李逾重費(fèi)后回來領(lǐng)取您的登機(jī)牌。Theexcessbaggagechargeperkilogramis1.5%ofthehighestnormaldirectadultone-wayeconomyfare.逾重行李的費(fèi)率按直達(dá)單程成人正常經(jīng)濟(jì)艙票價的1.5%計算。I’mverysorrybutwecannotacceptcreditcardshere..對不起，我們不接受信用卡。IfyouwanttoupgradetoeitherFirstorBusinessClass,youshouldpayRMB800forthedifference.如果您要升級至頭等/公務(wù)艙，您需要支付800元的差價。Doyouhaveanycarry-onbaggage您有隨身攜帶行李嗎

Liquor,oilandhoneycannotbecarriedonboard.Pleasecheckthemin.您的酒（油、蜂蜜）必須托運(yùn)，不能隨身攜帶。Thesizeofyourcarry-onbaggageistoolarge/heavytocarryontheaircraft.這件手提行李超過了規(guī)定尺寸/重量，所以不能帶入客艙內(nèi)。Hereareyourpassport/identitycard,ticket,boardingpassandbaggagetags.這是給您的護(hù)照/身份證、機(jī)票、登機(jī)牌和行李牌。Pleasegostraightaheadandthenturnright.Pleaseboardtheaircraftafteryoupasstheimmigrationandsecuritycheck.請向前方（右轉(zhuǎn)）通過邊檢、安檢后登機(jī)。You’dbettergotothatcounterfirsttomakeyourcustomsdeclaration.Itisveryusefulforyouwhenyoucomeback.您最好到那個柜臺辦理海關(guān)申報。您回國時對您很有用。We’lltakegoodcareofyourchild/Wewillseatyourchildinaforwardareasothatourflightattendantswilltakecareofher/himonthetrip.我們會照顧好您的小孩/我們會把您的孩子安排在前排的座位上，在途中乘務(wù)人員會照顧她/他。PleasefillintheUMform/CustomsDeclarationCard/ImmigrationCard.請您填寫這張無人陪伴兒童表格/海關(guān)申報單/出（入）境卡。WouldyoupleasestandbackalittlePleasequeueup.請向后退一下。請排隊(duì)。Whoisyourtourguide/leader?誰是您們的導(dǎo)游（領(lǐng)隊(duì)）

HowmanypassengersarethereinyourgroupPleaseconfirmthetotalnumberofbaggagepiecesinyourgroup.您的團(tuán)里有多少人？請確認(rèn)您團(tuán)里行李總數(shù)。Yourreservationisnotconfirmedinthesystem.您的機(jī)票在電腦里沒有確認(rèn)。Yourreservationisalreadyinthestandbylist.您的訂位已經(jīng)在候補(bǔ)名單里了。YoucangettherefundattheissuedplaceorthelocalticketingofficeauthorizedbyChinaSouthernAirlines.您可以在原購票地點(diǎn)或經(jīng)南航授權(quán)的當(dāng)?shù)啬虾绞燮碧庌k理退票。Iamsorrythatyourflighthasbeenclosed.很遺憾，您乘坐的航班已經(jīng)停止辦理乘機(jī)手續(xù)了。IamverysorrythatwecannotofferyouaseatinBusinessClassduetothechangeofaircroft.對不起，由于您今天的航班更改了機(jī)型，我們將無法給您提供頭等艙座位。Weregretthatyourflighthasbeencanceled.Butwewillrebookthefirstavailableflightforyou.非常抱歉，您所乘坐的航班取消了。但是我們會做出相應(yīng)的安排/為您改訂最早的下一個航班。ChinaSouthernAirlinesisnotresponsibleforcompensationifthedelayisduetobadweatherconditions.由于天氣原因引起的航班延誤，航空公司不承擔(dān)賠償責(zé)任。Wearewaitingfortheweatherimprovement.We’llkeepyouinformed./Wedon’thaveanyfurtherinformationabouttheflight我們正在等待天氣好轉(zhuǎn)。我們將隨時通知您。/我們還沒有得到有關(guān)于航班進(jìn)一步的消息。Usually,mostofthedelayedbaggagewillarriveonthenextflight.根據(jù)我們的經(jīng)驗(yàn)，大部分行李會搭乘下一航班到達(dá)。Wearesorrytoinformyouthatduetomechanicalreasons,yourflightwillbedelayeduntil22:30。我們抱歉的通知您，您的航班由于出現(xiàn)機(jī)械故障延誤到22:30。Pleasegotothebaggageclaimareatogetyourbaggage.請到行李認(rèn)領(lǐng)區(qū)去領(lǐng)取行李。Pleasetakesomefoodanddrinkswithyourboarding-passintheIrregularFlightcounter.請您憑登機(jī)牌到航班不正常柜臺領(lǐng)取飲料和餐食。Yourflightdoesnotcheck-inhere.PleasegototheCheck-inCounterGtoinquirethemanageronduty.您的航班不在這里辦理登機(jī)手續(xù)。請您到G島問一問值機(jī)經(jīng)理。Ⅱ、貴賓休息室服務(wù)英語50句YouareflyingEconomy/Business/FirstClass,aren’tyou您坐經(jīng)濟(jì)艙/公務(wù)艙/頭等艙，對嗎？WouldyoupleasefollowmeandgototheFirstandBusinessClasslounge請您隨我到頭等艙商務(wù)艙休息室休息。Thisway,please.請往這邊走。Pleaselineup/Pleaseformaqueue.請排隊(duì)。Gostraightplease;thisisthespecialsecurity-checkpassageforFirstandBusinessClasspassengers.請直走，這里是頭等艙商務(wù)艙專用安檢通道。Pleaseputyourcarry-onbaggageontheconveyorbeltbeforesecurity-check.請把您的手提行李放在履帶上，然后過安檢。Goacrossthesecurity-checkareaandturnrightandthenyouwillseeourlounge.Itisatthestartofthecorridor.穿過安檢區(qū)域，往右轉(zhuǎn)，您可以很快看到頭等艙休息室，就在指廊的道口。It’sraining/snowing/quiteslipperyoutside.外面下雨/下雪/路滑。Mindyourstep/Watchout,please.小心路滑。MayIhelpyouwithyourhand-carrybaggage?我來幫您拿手提行李好嗎？Goodmorning/afternoon,welcometotheFirstClassloungeofChinaSouthernAirlines’.您好，歡迎來到南方航空頭等艙休息室。MayIhavealookatofyourboardingpass?請出示您的登機(jī)牌？It’sverykindofyouforrememberingme.謝謝您還記得我。Pleasetakeaseat.請坐。Wouldyoulikesomethingtodrink?請問您要喝點(diǎn)什么？Herearesomepeanutssnacksforyou.這是為您準(zhǔn)備的小食。Therearesomesoftdrinksandsnacks?那里有些飲料和小吃。Helpyourself,please！請隨意！ThewirelessInternetareaisoverthere.無線上網(wǎng)的區(qū)域在那邊。I’llheatitupforyouatonce.我馬上幫您加熱。I’msorry.Wehaverunoutof….Wouldyouliketodrinkanythingelse抱歉。我們用完…了，喝別的可以嗎？DoyouwanttheremotecontroloftheTVset您需要電視遙控器嗎？Whichkindofnewspaperwouldyoulike您需要閱讀哪類報紙？DoyoupreferChineseorforeignlanguagenewspapers您要看中文報還是外文報？Excuseme,Sir/Madam.MayIcleanyourashtray對不起，我可以幫您更換煙灰缸嗎？MayIclearupyourtablenow現(xiàn)在可以收拾您的桌子嗎？Weshallcalltheservicecountertocheck-inthemileageofthisflightforyou.我們會致電值機(jī)柜臺為您補(bǔ)登本次航班的里程。Thedeparturetimeofyourflightisonschedule/Yourflightwillleaveontime.您乘坐的航班將準(zhǔn)點(diǎn)起飛。Don’tworry;yourflightisn’tboardedyet.Wepromisetosendyoutoflightto---.不用著急，航班仍未登機(jī)，我們一定會將您送到前往XXXX的航班上。Excuseme;yourflightisboardingnow,wouldyoupleasefollowmeandboardatGateNo.121.對不起，您可以登機(jī)了，請隨我到121號門登機(jī)。WehavealreadycalledtheVIPcar,pleasewaitaminuteandweshallgotogether.我們已經(jīng)準(zhǔn)備了貴賓車，請稍等，頭等艙旅客一起登機(jī)。Pleasefollowtheladyinred;shewillaccompanyyoutoyourflight.請隨這位穿紅衣服的小姐走，她將帶您登機(jī)。Theaircrafthasparkedontheapron.PleasefollowmeandboardatGateNo.___,downstairs.飛機(jī)停在外場，請隨我由樓下XXX號門登機(jī)。ThisisaspecialpassageforFirstandBusinessClasspassengers.WewillgothroughhereandboardbyVIPcar.這里是頭等艙旅客專用通道，我們將從這里出去坐貴賓車登機(jī)。Iamsorrytokeepyouwaiting,theVIPcariscoming.很抱歉，讓您久等了，車正在過來。Pleasedon’tforgetyourhandbaggageandotherpersonalbelongings.請不要忘記您的手提行李。Ihopetoseeyouagain.希望不久能再次見到您。Theboardingtimeishalfpastsix.6點(diǎn)半開始登機(jī)。Pleasewaitanother5minutes.請再等5分鐘。Thecabindoorwillbeclosed15minutesbeforethedeparturetime.Hurryup，please.航班于起飛前十五分鐘關(guān)閉艙門。請抓緊時間。Theplaneisjustarriving/cleaning/hasnotarrivedyet.Pleasewaitafewminutes.Whenitisreadyforboarding,Iwillinformyou.飛機(jī)剛到/飛機(jī)正在清潔/飛機(jī)還沒有到達(dá)，請等十分鐘吧。可以登機(jī)的話，我會通知您的。Ourstaffisrebooking/endorsingtheflightforyounow,pleasewaitpatientlyinthelounge.我們的工作人員在為您改訂/改簽航班，請在休息室耐心等候。Sinceyouhavecheck-inbaggage,pleaseclaimyourbaggageifyouwanttoendorsetheflight.對不起，由于您有托運(yùn)行李，如需改簽航班，勞駕您到值機(jī)大廳認(rèn)領(lǐng)您的行李。ThatloungeisoperatedbythelocalInternationalairport.Itisdifferentfromours.那是機(jī)場當(dāng)局辦的，不同的。Sorrythatitisnottheloungeforyourflight.Pleasegothiswayandwehaveanotherloungeatthesamepositionthere.對不起.這個航班不在這里休息，請沿著這條路走到盡頭在相同的位置我們有另一個休息室.Youcancomeheretohavearestwithyourcompanions.您可以和您的同伴一起進(jìn)來休息。I’msorrythatonlythecardholdercouldaccesstheloungeaccordingtoCZregulation.對不起，根據(jù)服務(wù)協(xié)議，只允許您本人進(jìn)入休息。IamsosorrythattheFFPcardyouholdisnotallowedtoaccessthelounge您所持的會員卡，不屬于我們的服務(wù)協(xié)議范疇，非常抱歉不能接待。Ourstaffareheretohelp.我們會幫助您。Iamsorrythatthisisanon–smokingarea.Pleasegotothesmokingroomoverthere.對不起，這里不能吸煙，您可以去吸煙室吸煙。Ⅲ、行李查詢服務(wù)英語50句PassengerofCZXXfromHongKong,pleasetakeyourbaggageatbeltNo.XX.乘坐CZXX航班從香港到達(dá)的旅客請在XX轉(zhuǎn)盤領(lǐng)取行李。ThebaggageofflightCZXXisontheway.XX航班的行李正在運(yùn)送途中，請稍等。Pleaseclaimyourownbaggage.請核對并領(lǐng)取自己的行李。Pleaseshowmeyourbaggagetags.請出示行李牌。Excuseme;Iwouldliketocheckthetagnumber.對不起，我想對一下行李牌號碼。Justamomentplease,thenumberofyourbaggagetagcouldnotmatchthenumberofbaggagetag.請等一下，它們的號碼不同。Weregretthatyourbaggagedidnotarriveonthesameflight.很遺憾，您的行李未同機(jī)運(yùn)達(dá)。Yourbaggageisnotfoundyet.Wewillcontinuetolookforitandwillinformyouassoonaswehavefurtherinformation.您的行李還沒有找到。我們會繼續(xù)為您查找，一有消息會馬上通知您。Didyouputyournameandaddressonthesuitcase請問您在行李上留有姓名、地址嗎？Doyourememberthebrandofyourbaggage您記得行李的品牌嗎？Doesyourbaggagehaveanythingspecialoutside?請問您的行李外部有什么明顯的特征嗎？Whichpictureonthechartismostsimilartoyourlostbaggage您丟失的行李和這張識別圖上的第幾張相似？WewouldliketoofferyouRMB100inadvancetobuysomedailynecessities.我們先支付您100元Wear