模擬人才招聘選拔群體決策支持系統(tǒng)人才招聘是企業(yè)人力資源管理的源頭工作，對(duì)企業(yè)員工隊(duì)伍的質(zhì)量起著關(guān)鍵的把關(guān)作用。由于有關(guān)人才招聘選拔的決策問題大都是板結(jié)構(gòu)化和非結(jié)構(gòu)化問題，并且需要多個(gè)部門的主管或資歷較深的管理人員及技術(shù)人員共同參與決策，目前還少有可供企業(yè)選用的決策支持系統(tǒng)。本節(jié)針對(duì)人才招聘這一頗有難度的群體決策支持問題，介紹華東理工大學(xué)研制的“模擬人才招聘選拔群體決策支持系統(tǒng)”，試圖通過該案例系統(tǒng)，進(jìn)一步說明群體決策支持系統(tǒng)的基本構(gòu)造和工作原理。系統(tǒng)基本思路本系統(tǒng)根據(jù)據(jù)人才招招聘的特特點(diǎn)，按按同地異異時(shí)群體體決策類類型設(shè)計(jì)計(jì)，以工工作流程程方式布布置一定定數(shù)量的的決策進(jìn)進(jìn)程步驟驟，分設(shè)設(shè)進(jìn)程主主控和招招聘操作作處理兩兩個(gè)部分分，在一一個(gè)局域域網(wǎng)上運(yùn)運(yùn)行。整整個(gè)流程程分應(yīng)聘聘者材料料閱讀評(píng)評(píng)價(jià)、應(yīng)應(yīng)聘者形形象評(píng)價(jià)價(jià)、面試試提問、應(yīng)應(yīng)聘者答答問、招招聘者評(píng)評(píng)分以及及最終的的選拔表表決等一一五個(gè)步步驟。其其中問題題提問、答答問和評(píng)評(píng)分等步步驟設(shè)兩兩輪。因因?yàn)槭且灰粋€(gè)模擬擬系統(tǒng)，應(yīng)應(yīng)聘者采采用虛擬擬技術(shù)預(yù)預(yù)設(shè)，面面試以不不見面的的問答形形式進(jìn)行行，所提提問題和和回答也也預(yù)先按按數(shù)倍使使用量設(shè)設(shè)置，應(yīng)應(yīng)聘者的的答問隨隨機(jī)從預(yù)預(yù)置答案案中抽取取。系統(tǒng)設(shè)模擬擬時(shí)鐘，記記錄進(jìn)程程時(shí)間，步步驟切換換由主持持者觸發(fā)發(fā)控制，可可進(jìn)可退退。招聘聘者的分分析評(píng)價(jià)價(jià)采用打打分制，部部分內(nèi)容容采用模模糊區(qū)間間值，匯匯總統(tǒng)計(jì)計(jì)采用平平均、加加權(quán)綜合合等簡(jiǎn)易易算法。本系統(tǒng)主要要用于群群體決策策支持系系統(tǒng)的實(shí)實(shí)驗(yàn)教學(xué)學(xué)和企業(yè)業(yè)招聘人人員的操操作訓(xùn)練練，但根根據(jù)具體體企業(yè)的的特定要要求，經(jīng)經(jīng)過少量量的改動(dòng)動(dòng)和參數(shù)數(shù)設(shè)置后后也能用用于輔助助企業(yè)實(shí)實(shí)際的人人才招聘聘選拔工工作。基基于上述述想法，系系統(tǒng)綜合合應(yīng)用了了以下方方法和技技術(shù)。管理決策基基本思想想和決策策支持系系統(tǒng)的基基本原理理。群體決策支支持系統(tǒng)統(tǒng)的結(jié)構(gòu)構(gòu)和構(gòu)造造方法。計(jì)算機(jī)網(wǎng)絡(luò)絡(luò)技術(shù)、數(shù)數(shù)據(jù)庫和和應(yīng)用開開發(fā)技術(shù)術(shù)。人才招聘選選拔的基基本流程程和簡(jiǎn)易易人才評(píng)評(píng)價(jià)方法法。時(shí)鐘推進(jìn)、事事件驅(qū)動(dòng)動(dòng)以及管管理對(duì)象象模擬等等模擬技技術(shù)。系統(tǒng)構(gòu)成招聘選拔處理模塊通信庫招聘選拔數(shù)據(jù)庫招聘選拔模型庫方法庫規(guī)程庫應(yīng)聘者材料預(yù)置提問問題、答問、評(píng)價(jià)、選拔結(jié)論內(nèi)置郵件系統(tǒng)發(fā)布信息評(píng)審意見綜合、提問隨機(jī)抽取、選拔結(jié)論表決平均綜合法、加權(quán)綜合法、模糊評(píng)判法、時(shí)間隨機(jī)函數(shù)招聘選拔規(guī)程、招聘選拔流程、進(jìn)程狀態(tài)招聘者1招聘者2招聘者n主持者本系統(tǒng)按照照基本的的群體決決策支持持系統(tǒng)結(jié)結(jié)構(gòu)構(gòu)造造，在三三庫結(jié)構(gòu)構(gòu)的基礎(chǔ)礎(chǔ)上加入入規(guī)程庫庫和通招聘選拔處理模塊通信庫招聘選拔數(shù)據(jù)庫招聘選拔模型庫方法庫規(guī)程庫應(yīng)聘者材料預(yù)置提問問題、答問、評(píng)價(jià)、選拔結(jié)論內(nèi)置郵件系統(tǒng)發(fā)布信息評(píng)審意見綜合、提問隨機(jī)抽取、選拔結(jié)論表決平均綜合法、加權(quán)綜合法、模糊評(píng)判法、時(shí)間隨機(jī)函數(shù)招聘選拔規(guī)程、招聘選拔流程、進(jìn)程狀態(tài)招聘者1招聘者2招聘者n主持者數(shù)據(jù)庫儲(chǔ)存存與管理理應(yīng)聘者者材料、交交付應(yīng)聘聘者回答答的問題題和系統(tǒng)統(tǒng)運(yùn)行過過程中產(chǎn)產(chǎn)生的數(shù)數(shù)據(jù)，運(yùn)運(yùn)行過程程所產(chǎn)生生的數(shù)據(jù)據(jù)包括應(yīng)應(yīng)聘者的的問題回回答，招招聘者對(duì)對(duì)應(yīng)聘者者印象、材材料和答答問的評(píng)評(píng)價(jià)意見見等。模模型庫儲(chǔ)儲(chǔ)存有招招聘者評(píng)評(píng)審意見見綜合、提提問隨機(jī)機(jī)抽取以以及選拔拔結(jié)論表表決等模模型。方方法庫儲(chǔ)儲(chǔ)存評(píng)審審和表決決等決策策中使用用的平均均綜合法法、加權(quán)權(quán)綜合法法和模糊糊評(píng)判法法等簡(jiǎn)易易的數(shù)學(xué)學(xué)計(jì)算方方法。本系統(tǒng)的特特點(diǎn)主要要反映在在群體決決策規(guī)程程和通信信兩個(gè)方方面。規(guī)規(guī)程庫設(shè)設(shè)有招聘聘選拔的的規(guī)則和和流程、招招聘者進(jìn)進(jìn)入確認(rèn)認(rèn)、進(jìn)程程狀態(tài)監(jiān)監(jiān)視和進(jìn)進(jìn)程步驟驟進(jìn)退等等控制機(jī)機(jī)制，主主持者遵遵循以規(guī)規(guī)程和時(shí)時(shí)間為依依據(jù)的進(jìn)進(jìn)程控制制機(jī)制組組織和操操縱系統(tǒng)統(tǒng)的運(yùn)行行；通訊訊庫設(shè)置置內(nèi)部郵郵件系統(tǒng)統(tǒng)和信息息發(fā)布模模塊，支支持主持持者與招招聘者、招招聘者相相互之間間在系統(tǒng)統(tǒng)運(yùn)行過過程中的的交流、討討論和協(xié)協(xié)商，發(fā)發(fā)布規(guī)程程、進(jìn)程程和各個(gè)個(gè)階段成成果等信信息。主持者和招招聘者分分別使用用不同的的人機(jī)接接口，均均以按鈕鈕和菜單單進(jìn)行交交互。前前者的人人機(jī)接口口設(shè)有主主控界面面，實(shí)現(xiàn)現(xiàn)進(jìn)程的的監(jiān)控和和推進(jìn)、與與招聘者者的聯(lián)絡(luò)絡(luò)、進(jìn)程程信息的的發(fā)布和和最終結(jié)結(jié)論的宣宣布等；；后者的的人機(jī)接接口設(shè)有有運(yùn)行操操作界面面，供招招聘者報(bào)報(bào)道，按按規(guī)程要要求操作作招聘選選拔各步步驟，與與主持者者和其他他招聘者者進(jìn)行聯(lián)聯(lián)系交流流。招聘聘選拔處處理模塊塊是系統(tǒng)統(tǒng)的核心心，接受受主持者者進(jìn)程控控制調(diào)度度和招聘聘者步驟驟操作的的請(qǐng)求，在在進(jìn)程控控制調(diào)度度上，結(jié)結(jié)合工作作流程，采采用時(shí)間間隨機(jī)函函數(shù)實(shí)現(xiàn)現(xiàn)推進(jìn)，對(duì)對(duì)步驟操操作，調(diào)調(diào)用模型型庫相關(guān)關(guān)模型和和數(shù)據(jù)庫庫中的數(shù)數(shù)據(jù)，作作相應(yīng)處處理，返返回處理理結(jié)果。系統(tǒng)運(yùn)行本系統(tǒng)按照照規(guī)程預(yù)預(yù)定內(nèi)容容、要求求和時(shí)間間運(yùn)作，從從招聘者者報(bào)道開開始至宣宣布選拔拔結(jié)束，共共分一五五步驟，在在主持者者的控制制下推進(jìn)進(jìn)，必要要時(shí)也可可逆向返返回上一一步驟，作修改和補(bǔ)充工作。系統(tǒng)運(yùn)作流程見圖：系統(tǒng)總控系統(tǒng)總控主控系統(tǒng)啟動(dòng)接受招聘者報(bào)到各招聘者報(bào)到，操作系統(tǒng)啟動(dòng)宣布活動(dòng)事項(xiàng)招聘者閱讀活動(dòng)事項(xiàng)發(fā)布應(yīng)聘者背景材料招聘者閱讀應(yīng)聘者背景材料招聘者打應(yīng)聘者簡(jiǎn)歷分發(fā)布供選面試提問問題招聘者選擇提問招聘者提問匯總、提取發(fā)布招聘者閱讀提問匯總預(yù)置答問提取、發(fā)布招聘者閱讀應(yīng)聘者答問、打分招聘者打印象分面試、印象分綜合、發(fā)布招聘者閱讀評(píng)分匯總啟動(dòng)表決程序招聘者選拔表決表決統(tǒng)計(jì)、抉擇入選者發(fā)布招聘選拔結(jié)果招聘者收閱表決結(jié)果本系統(tǒng)的運(yùn)運(yùn)作現(xiàn)由由主持者者啟動(dòng)并并作初始始化處理理，然后后各招聘聘者以報(bào)報(bào)到的方方式回答答用戶名名和口令令進(jìn)入系系統(tǒng)。系系統(tǒng)運(yùn)轉(zhuǎn)轉(zhuǎn)后主持持者如果果退出或或不做任任何操作作，不影影響造聘聘者的工工作，但但步驟將將停止推推進(jìn)。在在運(yùn)作中中途，招招聘者也也能暫時(shí)時(shí)退出系系統(tǒng)，然然后再報(bào)報(bào)到進(jìn)入入，且不不影響先先前所做做的工作作。這些些特點(diǎn)可可以使規(guī)規(guī)程的某某些特殊殊步驟延延續(xù)較長(zhǎng)長(zhǎng)時(shí)間，讓讓決策參參與者有有一定的的時(shí)間動(dòng)動(dòng)機(jī)，實(shí)實(shí)現(xiàn)異時(shí)時(shí)的群體體決策。當(dāng)進(jìn)入系統(tǒng)統(tǒng)的招聘聘者達(dá)到到規(guī)定的的人數(shù)時(shí)時(shí)，主持持者宣布布招聘活活動(dòng)開始始，招聘聘者根據(jù)據(jù)每個(gè)步步驟的要要求單獨(dú)獨(dú)執(zhí)行決決策分析析工作，一一個(gè)步驟驟完成后后發(fā)出執(zhí)執(zhí)行完畢畢的確認(rèn)認(rèn)信息，等等待下一一步驟的的開始。期期間，招招聘者可可以通過過內(nèi)置的的郵件系系統(tǒng)就自自己的觀觀點(diǎn)和意意見進(jìn)行行私下交交流。在系統(tǒng)運(yùn)行行中，主主持者監(jiān)監(jiān)視每個(gè)個(gè)招聘者者執(zhí)行步步驟地進(jìn)進(jìn)度，向向招聘者者發(fā)布進(jìn)進(jìn)程信息息，，但但在不違違反規(guī)定定的情況況下，不不干預(yù)他他們具體體的分析析評(píng)判工工作。主主持者根根據(jù)預(yù)定定的步驟驟進(jìn)度決決定按時(shí)時(shí)、提前前或延遲遲步驟的的切換，并并及時(shí)通通報(bào)階段段性的招招聘成果果。系統(tǒng)對(duì)進(jìn)程程調(diào)度和和每個(gè)步步驟操作作的處理理，除招招聘者人人數(shù)和提提問問題題數(shù)等需需積累的的內(nèi)容外外，均在在步驟切切換時(shí)提提交招聘聘選拔處處理?？羁钔瓿伞Ｋ?、數(shù)據(jù)文文件說明明（1）Aggendda：活活動(dòng)步驟驟表，共共10個(gè)個(gè)步驟，每每個(gè)步驟驟一條記記錄，共共十條記記錄（已已預(yù)置）（2）Annsweer：提提問答案案表，對(duì)對(duì)應(yīng)六個(gè)個(gè)題目，每每位應(yīng)聘聘者六條條記錄（兩兩層：33位應(yīng)聘聘者X6個(gè)題題目，已已預(yù)置）（3）Apppliicann：應(yīng)聘聘者材料料表，每每位應(yīng)聘聘者一條條記錄，三三位應(yīng)聘聘者共三三條記錄錄（已預(yù)預(yù)置）（4）Maail：：郵件收收發(fā)周轉(zhuǎn)轉(zhuǎn)表，每每個(gè)評(píng)委委一條記記錄（5）Maanagger：：招聘評(píng)評(píng)委工作作狀態(tài)表表，每個(gè)個(gè)評(píng)委一一條記錄錄（主持持者事先先添置）（6）Myyscoore11：招聘聘評(píng)委個(gè)個(gè)人各項(xiàng)項(xiàng)打分表表，每個(gè)個(gè)招聘評(píng)評(píng)委對(duì)應(yīng)應(yīng)每個(gè)應(yīng)應(yīng)聘者一一條記錄錄，即每每個(gè)評(píng)委委三條記記錄（兩兩層：評(píng)評(píng)委數(shù)X33位應(yīng)聘聘者，初初始化時(shí)時(shí)重新設(shè)設(shè)置記錄錄）（7）Myyscoore22：招聘聘評(píng)委提提問問題題及打分分表，每每個(gè)評(píng)委委對(duì)每個(gè)個(gè)應(yīng)聘者者打分三三題，三三位應(yīng)聘聘者共九九題。每每個(gè)評(píng)委委九條記記錄（三三層：評(píng)評(píng)委數(shù)X33位應(yīng)聘聘者XX3個(gè)個(gè)題目,,初始化化時(shí)重新新設(shè)置記記錄）（8）Nootess：活動(dòng)動(dòng)事項(xiàng)表表（已預(yù)預(yù)置）（9）Ouurquuestt：招聘聘評(píng)委提提問問題題匯總表表（10）QQuesstioon：待待抽提問問問題表表（已預(yù)預(yù)置）（11）RReaddlisst：供供閱讀的的材料清清單表（已已預(yù)置）（12）SSeleedecci：決決策表決決記錄表表，結(jié)構(gòu)構(gòu)與與AAppllicaan相同同************程序開開始PARAMMETEERSconntroolx&&&活動(dòng)動(dòng)主持者者代號(hào)SETTTALKKOFFFSETSSAFEETYOFFFSETDDATEEANNSISETRREFRRESHHTOO5SETEEXACCTOFFFSETSSYSMMENUUOFFFSETSSCORROFFFSETSSTATTUSBARROFFFCLOSEEALLLCLEARRserveer_ppathh=="ee:\cczg__ressearrch\\boooks--miss-20004\\pgddss""&&SETDDEFAAULTTTOO&sservver__patthIFPAARAMMETEERS(()=00coontrrolxx="""maanaggerxx="""&&&本本機(jī)評(píng)委委代號(hào)ELSEIFFcoontrrolxx<>""MISS"AANDconntroolx<<>"RRESEET"coontrrolxx="""maanaggerxx="""ELLSEmaanaggerxx=conntroolxENNDIFFENDIFFSELECCT00USEaagenndaSHHAREE&&&進(jìn)進(jìn)程表SELECCT00USEaanswwerSHAARE&&&提提問答案案表SELECCT00USEaappllicaanSSHARRE&&&應(yīng)應(yīng)聘者材材料表SELECCT00USEmmaillSHHAREE&&&郵郵件收發(fā)發(fā)周轉(zhuǎn)表表SELECCT00USEmmanaagerrSHHAREE&&&招招聘評(píng)委委工作狀狀態(tài)表表表SELECCT00USEmmysccoree1SSHARRE&&&招招聘評(píng)委委個(gè)人各各項(xiàng)打分分表（包包括兩個(gè)個(gè)提問問問題號(hào)、簡(jiǎn)簡(jiǎn)歷分、印印象分、答答題分）SELECCT00USEmmysccoree2SSHARRE&&&招招聘評(píng)委委提問問問題及打打分表SELECCT00USEnnoteesSSHARRE&&&活活動(dòng)事項(xiàng)項(xiàng)表LOCATTEFFORIteem_nno=""應(yīng)聘人人數(shù)"REPLAACEIteem_xxWIITHSTRR(REECCOOUNTT("aappllicaan")),22)LOCATTEFFORIteem_nno=""評(píng)委人人數(shù)"REPLAACEIteem_xxWIITHSTRR(REECCOOUNTT("mmanaagerr"),,2))SELECCT00USEoourqquesstSSHARRE&&&招招聘評(píng)委委提問問問題匯總總表SELECCT00USEqquesstioonSSHARRE&&&待待抽提問問問題表表SELECCT00USErreaddlisstSSHARRE&&&供供閱讀的的材料清清單表IFEOOF())APPPENNDBBLANNKREEPLAACEReaad_iitemmWIITH"活動(dòng)動(dòng)事項(xiàng)""ENDIFF**************************************************如果果selledeeci為為空白則則自動(dòng)添添加記錄錄（條數(shù)數(shù)=apppliccan）SELECCT00USEsseleedecciSSHARRE&&&決決策表決決記錄表表SELECCTaappllicaanSCANSCAATTEERTTOxxxxMEMMOSELLECTTseeleddeciiIFEOFF()APPPENDDBLLANKKENDDIFGATTHERRFRROMxxxxMEEMOSKIIPSELLECTTapppliicannENDSCCAN****************************************************************************************************產(chǎn)產(chǎn)生應(yīng)聘聘者姓名名字符串串SELECCTaappllicaanGOTOOPappx=Appp_naame&&&當(dāng)當(dāng)前翻選選應(yīng)聘者者名稱appnaamess=""SCANapppnammes=aappnnamees+IIIF((EMPPTY((apppnammes)),""",";"")apppnammes=aappnnamees+AApp__nammeENDSCCAN**************************************************SELECCT00CREATTECCURSSORqueest__temmp(QQuesst_nnoCC(3)),QQuesst_nnumN(33))**********************************************************************************************************初始始化段IFpaarammeteers(()=11ANNDcconttrollx=""RESSET""DOOdoo_reesettREETURRNENDIFF******************************************************************************************************************************************************************************************************************************************************************************************************************************DEFINNEWWINDDOWperrsonnFRROM5,10SIZZE330,1200TIITLEE"人人才招聘聘選拔系系統(tǒng)"SYSSTEMMCOOLORRRGGB(,,,,1192,,1992,1922)MOVEWWINDDOWpperssonCCENTTERACTIVVATEEWIINDOOWpperssonx1,3SAAY""議程：："FFONTT"宋宋體",,122STTYLEE"BBT"COLLORnx2.55,33FIILLTO28,,411COOLORRn//bg**&&&n/bbIFcoontrrolxx<>"""x2,54SAAY""人才招招聘選拔拔系統(tǒng)""FOONT"宋體體",28STYYLE"B""COOLORRgrr+/bb*ELSEx2,54SAAY""人才招招聘選拔拔系統(tǒng)""FOONT"宋體體",28STYYLE"BTT"CCOLOORnnENDIFFx8,44TOO244,1116PENN2STYYLE"200"CCOLOORrrbx9,47TOO233,11一三PENN1STYYLE"200"CCOLOORrrbcur_sstattus=..F.&&&實(shí)際際未用step__timme0=SSECOONDSS()DOWHHILEE.TT.SEELECCTaagenndaGOOTOOPSCCANWHIILEIs__passsAANDmannageerx<<>""xRRECNNO())*2..5+11,44SAAY""√"FFONTT"宋宋體",,一三三STTYLEE"BB"CCOLOORrr/gbb*xRRECNNO())*2..5+11,77SAAYSStepp_noo+""+TTRIMM(Sttep__namme)FONNT""宋體"",一一三SSTYLLE""B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