1、第 PAGE7 頁 共 NUMPAGES7 頁2023年最新的酒店前臺接待英語 前臺接待英語 Reception clerk. 前臺接待工作需要用到的英語 1. 接電話時不可以簡單地回答 Hello ,而應(yīng)報上自己的公司或所屬單位的名稱。例如： Hello, this is Information Desk. 您好，這里是問詢處。 Information Desk speaking. May I help you 問詢處，請問您要服務(wù)嗎 2.打錯電話時 如果是外線打錯時，可以回答： I am afraid you have the wrong number. 不好意思，您打錯電話了。 This

2、 is the LI JIA Hotel, 2234-1156. 這里是麗嘉酒店，電話是2234-1156。 如果是總線轉(zhuǎn)錯內(nèi)線時，可以回答： This is Room Reservations. I ll transfer your call to Restaurant Reservations. 這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺。 I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please. 不

3、好意思，這是直接電話。我們無法為您轉(zhuǎn)接中式餐廳。請您改撥2234-1156，好嗎 3.當負責的工作人員不在時 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生現(xiàn)在外出。他應(yīng)該會在下午5點左右回來。 I am afraid Mr.Hao is on another line. Could you hold the line, please 不好意思，郝先生正在講電話。請您在線上稍侯好嗎 I ll tell him to call you back when he returns. 他

4、回來時，我會請他回電。 May I have your name and phone number, please 請告訴我您的大名和電話好嗎 4.當會話結(jié)束時 結(jié)束電話中的對話時，不可以簡單說 bye-bye ,最好說： Thank you for calling. 感謝您的來電。 You are welcome, sir. 先生，不客氣。 We look forward to hearing from you. 我們靜候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他問題，請和我聯(lián)絡(luò)。 前臺接待客人的英語

5、例句 Good morning/afternoon!早上好/下午好 Hi! Can I help you/How can I help you/Are you being helped 您好!你有什么事嗎 Did you make an appointment with him/her 你跟他/她預(yù)約了嗎 What s your name 你叫什么名字 How to spell your name 怎么拼寫你的名字 May I see your ID, please 你有證件嗎 Give me one second please. / 請稍等 One moment please, let me

6、 call him/her first. 稍等,我給他/她打個電話. I m sorry. He is busy right now. Would you like to call back later 對不起.他正忙.您過一會再打來好嗎 He was here just now. He just stepped out. 他剛才還在這.他剛出去. Would you like to leave a message 您要留言嗎 I m sorry. He is talking on the phone now. Please call back later. 對不起,他在打電話.請過會再打來. May I know who is calling 請問您是哪位 Nobody answered the phone. 沒人接電話. Please sign your name here. 請在這簽名. Take care! 保重! Have a good day! 開心 Have a nic