1、Manufacturing Quality Management生產(chǎn)品質(zhì)管理.OutlineQuality DefinitionHouse of Quality (HOQ) ApplicationStatistical Process Control (SPC)統(tǒng)計(jì)流程控制The Cost of Quality品質(zhì)本錢Quality Experts and Key ConceptsTQMQuality circleSix SigmaISO 9000.Definition of QualityConformance to requirements與需求相符: meeting written sp

2、ecifications.A Simple HOQHouse of Quality) Matrix A matrix defines the relationship between the requirements of customer and product characteristic.An example of HOQ MatrixCustomers requirementsproduct characteristic.A Detailed HOQ客戶對商品之認(rèn)知及比較產(chǎn)品特性相互關(guān)係重要性技術(shù)評估及目標(biāo)值.An example of Detailed HOQ Matrix.Link

3、ed Quality Function Deployment (QFD)品質(zhì)功能部署 Matrices品質(zhì)屋組件選用流程規(guī)畫生產(chǎn)需求.Quality Function Deployment (QFD)品質(zhì)功能部署之優(yōu)點(diǎn)常用之工具，製造及服務(wù)業(yè)皆然有系統(tǒng)的暸解客戶需求，並轉(zhuǎn)換成技術(shù)需求。便於提早確定產(chǎn)品特性，降低修正設(shè)計(jì)的風(fēng)險(xiǎn)，減少產(chǎn)品之前置時(shí)間。利於單位間之協(xié)調(diào)與協(xié)作可借以開發(fā)出新產(chǎn)品 .統(tǒng)計(jì)流程控制Statistical Process Control (SPC)-Out of Control.都在區(qū)間內(nèi)，且接近平均值上下比例大至一樣無不常之型態(tài)統(tǒng)計(jì)流程控制Statistical Proce

4、ss Control (SPC)-in Control.The Cost of Quality品質(zhì)本錢Cost of conformance (COC): delivering products that meet requirements and fitness for use達(dá)到完廢品符合需求，並適合運(yùn)用所耗費(fèi)的本錢 Cost of nonconformance (CONC): taking responsibility for failures or not meeting quality expectations負(fù)擔(dān)失敗或未能與品質(zhì)期望相符責(zé)任的本錢.Cost of Quality.F

5、ive Cost Categories Related to QualityPrevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range 預(yù)防本錢Appraisal cost: the cost of evaluating processes and their outputs to ensure quality 鑑定本錢Internal failure cost: cost incurred to correct an

6、identified defect before the customer receives the product 內(nèi)部錯(cuò)誤本錢External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer 外部錯(cuò)誤本錢Measurement and test equipment costs: capital cost of equipment used to perform prevention and appraisal activities

7、 衡量與測試設(shè)備本錢.品質(zhì)本錢傳統(tǒng)vs.現(xiàn)在觀點(diǎn)比較.Modern Quality Managementrequires customer satisfaction客戶滿意prefers prevention to inspection預(yù)防勝於檢驗(yàn)recognizes management responsibility for quality確認(rèn)品質(zhì)管理的責(zé)任.Quality ExpertsDeming was famous for his work in rebuilding Japan and his 14 points戴明十四點(diǎn)管理原則Juran wrote the Quality Co

8、ntrol Handbook and 10 steps to quality improvement裘蘭品質(zhì)改善Crosby wrote Quality is Free and suggested that organizations strive for zero defectsIshikawa developed the concept of quality circles and pioneered the use of Fishbone diagrams石川馨品管圈及魚骨圖Taguchi developed methods for optimizing the process of e

9、ngineering experimentation田口玄一品質(zhì)工程Feigenbaum developed the concept of total quality control魏根堡全面品質(zhì)控制.Fishbone or Ishikawa Diagram.Quality Circle品管圈組織訓(xùn)練問題辨認(rèn)問題分析解決報(bào)告.Normal Distribution and Standard Deviation常態(tài)分配與標(biāo)準(zhǔn)差.Six Sigma and Defective Units.DMAICDefine: Define the problem/opportunity, process, a

10、nd customer requirementsMeasure: Define measures, collect, compile, and display dataAnalyze: Scrutinize process details to find improvement opportunitiesImprove: Generate solutions and ideas for improving the problemControl: Track and verify the stability of the improvements and the predictability of the solution.Total Quality Management (TQM)Customers Define QualityQuality Leadership and ResponsibilityStrategic planningContinuous ImprovementCooperationStatistical methodsEducatio