1、如何處理國外客戶寄樣品要求- 老外銷員體會談由于看到許多的伴侶, 在跟海外客戶接觸的過程中,顯現樣品或者騙子等問題, 在此,期望能和各位一起共享如何處理國外客戶寄樣品的要求；共享 A 國際貿易中這樣的情形很正常；有些客人在未得到你的樣品前,會常常催你寄樣, 等收到樣板后會有很長一段時間不會理你,大致有以下幾種情形：1、對于貿易商他不是最終用戶,他要供應應他的客戶 ,此樣板是寄給最終客戶試用的或作展覽用的,之所以他也在等客戶的回復, 此種情會有肯定的期望,能定期跟催客戶；2、他在收到樣品之用,會感到不中意,比如質量,款式等等,這也會使他不再理你,3、此點是看你的樣品屬于哪一類,比如紡織品,可能有

2、測試或 成份檢查等,電器就有相關的認證等,有這也需要肯定的過程,假如此類情形屬真,就也會有期望,1 4、此客僅是想收集樣品,已經找到了更好的替代品或將您的樣 品放入他們的檔案做收集資料并無其它意思,故會找借口來搪塞你,無任何期望；5、可能你的樣品是比較中意的, 但相關的交易條件令人不中意,有些客戶不會說；因他要樣品也不只你一家；總之,遇到這樣的事,就要有耐心,能有訂單就,如沒有,也很 正常；但你要努力去跟催客人的情形,以求得到的成效；假如本次不 假如他是最 勝利并不意味沒有期望, 常常保持與客戶的聯系和溝通,終客戶可能在經后的接觸中會另外挑選您；料檔案；共享 B 您要做好您的潛在客戶資對于一些

3、小客 / 新客,我建議可向客人說明我們很愿意隨時免費舉薦最新潮的產品款式給他們,以吸引更多的客戶和生意； 但我們又面臨負擔大數目快遞費用的困擾； 假如客人情愿為我們分擔快遞費的 話例如供應到付賬號 ,將是對我們工作極大的支持；這樣我可以多 舉薦一些有新意的樣品給客人；當然,為幫忙客人節省快遞費,我們 舉薦新東西給客人都會從有用性考慮,在寄出之前都會通知客人 照 片給客人看 ,客人看過確定需要后才寄出；我想這種方式對于一些真正有意開拓生意的客戶會有肯定的成效；而對于那些大客老客,盡管他們每年和我們的生意額很大,我一般仍是會出以下這封信件給客戶的；Dear Sirs ,2 Firstly than

4、k you for your continuours supports in the past years , we wish both business snowballing in the coming years. As per the summing-up made by our financial department in the last half year, the statistics showed that we had a very heavy burden on sample cost, Just as you know, during the past years w

5、e supplied the small qty samples to our customer free of charge , in this way , we not only had to pay the samples cost in our factory, but also pay for the postage to express courier, such as UPS , Fedex , however , our profit is getting smaller and smaller, Under the above-mentioned situation , we

6、 find it is getting difficult to run business in this way ； In order to solve this matter in a reasonable way, we hope our customer could help to share the cost by paying the postage , So could you please inform us your account number of UPS or Fedex or other express by return. So that we could send

7、 samples by your account number, while we will supply the samples which are free of charge in normal small quantity as before ；We believe this will do favor to develop the business between us , most of our customers is doing in this way now,we sincerely hope it will be also workable to you ； Please 3 kindly comment the new way and advise us your