1、Chapter Receiving Clients（接機,參觀產品，社交娛樂等)Background Knowledge （公司、人物介紹,對話情景)Susan Wang, sales manager of Sunshine Import Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.一,Meeting the Guest1 A

2、t the airport.Miss Li is meeting Fred Johns。L： Excuse me, sir。 Are you Mr。 Johns from Global Trading Inc., New York?J: Yes, I am. You must be Diana Li from Sunshine Import Export co。 ltd？L: Yes， its my pleasure to meet you. Welcome to Shanghai。 Did you have a pleasant trip？J: Well, I enjoyed it very

3、 much。L: Anyway its a long way to China， isnt it? I think you must be very tired.J： But I will be all right by tomorrow, and ready for business。L: Great。 Well， lets go。2 Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang， the sales manager。L： I would like to introdu

4、ce you to Miss Wang， our sales manager. Miss Wang， this is Mr. Johns, the purchase manager from Global Trading Inc。J: Nice to meet you, Miss Wang。W： Nice to meet you, Mr。 Johns。 Welcome to our city。 I hope you will enjoy your stay here。J: Thank you。 I have been looking forward to this trip。W: Well d

5、o everything we can to accommodate you and make you comfortable。J: You are so nice. I hope well have a good cooperation.W: Great。 Now lets take a short rest in the waiting room。 Then Miss Li and I will take you to visit our company. J: Good idea. Lets go.二，Client Reception1 Introducing the company。M

6、iss Wang and Miss Li are introducing the company to Mr。 Johns。W: Here is our company, Sunshine Import & Export co. ltd。J： Yes， Ive heard the company for a long time。W： Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line。 We have nearly 2

7、80 employees and sales of $ 9,806 million。 We manufacture fine chemicals, e.g Rongalite C 98 PCT in lumps. Our products are sold in Britain， America, Japan, Italy and South East Asia and well appreciated by their purchasers。L: Yes, and we always take customers first。J： Great. Do you have any new pro

8、ducts？W： Yes， it is researched by our Research and Development Department. I think it will be the best-selling lines。J： Wonderful。 Can I have a look at these new products?W： Of course, Miss Li will show you around the different departments of our country， and then we will visit the products.2 Introd

9、ucing the department.L： Follow me please， Mr. Johns。 This is our marketing department。J： Looks great. L： Yes, Marketing department mainly advertises and markets products。 And this way， this is our Research and Development department. J: I've heard a new kind of chemical product has been develope

10、d by this department.L： Yes, this department is very important for the company。 It is called “heart” of the company。J： Do you have Dispatch department？L： Of course, please turn right， and this is our Dispatch Department， which is responsible to send goods to customers。 And we have a great After-sale

11、s department。J: It means whatever problems we have after sales， we can get help from this department.L: Yes， we always take customers as our Gods. Our aftersales service is perfect.3 Introducing the products。Miss Wang and Miss Li are introducing the products to Mr. Johns。W： Mr。 Johns, now let me sho

12、w you around our product exhibition room。J: I can hardly wait to visit the products。L： This way， please.W: Ok, we are in the product exhibition room. Our latest products are exhibited here.L: Yes, in a word， our products have the excellent qualities and reasonable prices. We have 5year warranty and

13、the best service conditions. You can rely on us。J： I am really interested in Type 1 2。 Would it be possible for me to have a closer look at your samples? W： Of course, please。(Mr。 Johns is study the samples carefully.）J: Now I cant wait to consult the details of the contract。三，Social Activities1 App

14、ointment and Visiting.Mr。 Johns has an appointment with Mr。 Chen， the general manager of the company at 2 oclock in the afternoon. He's in waiting room now. Miss Li， the secretary, is receiving Mr。 Johns.L： Mr. Johns， may I help you?J: I would like to see Mr. Chen。 L: Do you have an appointment？

15、J： Yes， he knows Im coming. Our meeting is set for 2 oclock.L: Please wait for a moment。（Miss Li is telephoning to Mr. Chen. Mr。 Chen confirms the appointment with Mr. Johns）L: Well， Mr. Johns， Mr. Chen is waiting for you。 Wish you have a good time。J： Thank you！ Have a good day.（Mr。 Chen is having a

16、 meeting with Mr。 Johns)C： Nice to meet you, Mr。 Johns.J： Nice to meet you, Mr。 Chen.C： Do you have a good time here？J： Yes. Thank you for such a thoughtful arrangement for me. Shall we make a time for our business talk?C： You are a man of action， Mr。 Johns。 I'd like to invite you to a dinner pa

17、rty at the Grand Hyatt Hotel at 7 oclock in this evening。 After the dinner, well make a time for our business talk. Ok？J: Thank you for your kindness。 Ill be delighted to arrive on time.C: See you later.J： See you.2 Giving a Banquet。Mr. Chen is holding a banquet for Mr。 Johns. Mr。 Guan, the manager

18、of Research and Development, Mr。 Xiao， the finance department manager， Miss Wang, the sales manager， Miss Li， the secretary are all present。C： Mr。 Johns, its a pleasure to have you here.J: Its very kind of you to have invited me.C： Now。 I'd like you to meet my friends. Allow me to introduce them

19、。 This is Mr. Guan， He is in charger of the Research and Development Department. This is Mr。 Xiao。 He is the finance department manager， and you know, Miss Wang， the sales manager， Miss Li， the secretary. They are with us evening。J： Oh， how nice。 I am glad to meet you Mr. Guan and Mr。 Xiao。G。&X.

20、 ： Glad to meet you, too.J: Its nice to see you again， Mr。 Wang and Miss Li。WL： Nice to see you again, Mr. Johns。C: Now， let's be seated. This food is a Shanghai specialty. Its very popular here. Help yourself, please。W： Make yourself at home and eat it while it is hot, Mr. Johns.J： Thank you。 T

21、hese dishes are all delicious. Whats the name of this？C: Its named Sautéed Shelled Shrimps。 It tastes fresh， doesnt it？J: Yes， its wonderful。 Thank you, Mr。 Chen, what do we say in Chinese for “Bottoms up”?C： We say “Ganbei”. I wish to propose a toast to our friendship and cooperation. Ganbei！A

22、LL: To our friendship and cooperation。 Ganbei。3 At the Export Commodities Fair。Miss Wang， the sales manager is taking Mr. Johns to visit the Export Commodities Fair。W： Mr。 Johns， this way, please。 The fair has been held once a year since 1990. Many visitors come to the Fair every year. And the numbe

23、r of visitors is increased every year。 This year the number is expected to be over 10，000。J: I am excited to be here。 How crowded with the people.W: Yes。 Be careful. The Fair has become very important in our foreign trade。 There are about 20，000 new products on display。 Many Chinese foreign trade co

24、mpanies come here and do both import and export business here。J: I suppose these products of the exhibition fair must be quite new in design。 I am interested in looking around。W： Ok, lets go。Notes：1 sales manager: 銷售經理2 import: im'p:t ：n。 1。 進口,輸入 2. 進口商品 v。 1。 進口2.輸入 3.引進3 export： 'eksp：t:

25、n。 1。 出口, 輸出 2。 出口商品 v。 1。出口 2.輸出4 Global Trading Inc.: Inc=incorporation 公司 全球貿易公司5 accommodate: v。 1。 向提供住處, 提供住宿2。使適應，使符合一致（to） 6 make sb。 comfortable: 使某人賓至如歸7 cooperation: ku。p'rein n。 合作，協作8 hear for a long time: 久仰大名9 competitive: kmpetitiv： adj. 競爭的，比賽的10。 supplier: n。 供應商11. line: 行業12。

26、 Rongalite C 98 PCT in lumps 98雕白塊（塊狀）13. appreciate： pri：ieit v。 欣賞，感激,賞識14。 purchaser: p：ts 買方,購買者15。 Research and Development Department： 研究和發展部門16。 the best-selling lines: 暢銷品17。 marketing department： 市場部門18。 Dispatch Department: 運輸部門19。 Aftersales department： 售后服務部門20。 exhibition： .eksibin： n.

27、展示, 展覽21。 warranty： wrnti n。 保證,擔保22. rely on: 依賴，依靠,對放心23. confirm: kn'f:m v. 確定,批準， 證實24。be delighted to: 很高興做.25. banquet： bækwit： 宴會,筵席26。 in charger of: 對負責27. be seated： 坐下28。 Sautéed Shelled Shrimps： 水晶蝦仁29。 bottoms up： 干杯Useful phrases and sentences1. I am so pleased to have me

28、t you here.我很高興在這里見到了你。2. Thank you for coming all the way to my company。感謝各位專程遠道造訪本公司。3. On behalf of our company, Id like to say how delighted we are to receive you here。謹代表我方公司,很高興在此迎接你。4. Thank you very much for coming all the way to meet us in person。謝謝您親自專程趕來接我.5. Excuse， I havent the honor of

29、 knowing you.對不起，我還沒有請教閣下的尊姓大名呢.6. Ladies and gentlemen I am glad to have the honor of introducing女士們，先生們,我很高興能有殊榮向各位介紹7. May I present Mr., General Manager of 請允許我介紹有下，公司的總經理8. We really wish you will have a pleasant stay here.我們真誠地希望你們在這里過得愉快。9. If you don't mind, wed like to accommodate you （

30、 put you up) at the Holiday Inn.您若愿意的話，我們想把您安排在假日酒店下榻。10. Well do everything we can to accommodate you and make you comfortable.我們會盡力為您服務，使您有一種舒適如歸的感覺.11. If you should encounter any inconveniences， please do not hesitate to let me know, and I will be very glad to help you out.您若有不便之處，請隨時直言相告，我將很樂意為

31、您排憂解難。12. Maybe we could start with the Designing Department。也許我們可以先參觀一下設計部門。13. Then we could look at the production line。然后我們再去看看生產線.14. Almost every process is computerized。幾乎每一道工藝都是由電腦控制的。15. The efficiency is greatly raised， and the intensity of labor is decreased.工作效率大大地提高了，而勞動強度卻降低了.16. Ive b

32、een looking forward to visiting your factory.我一直都盼望著參觀貴廠。17. I hope my visit does not cause you too much trouble.我希望這次來參觀沒有給你們增添太多的麻煩。18. I'm impressed by your approach to business.你們經營業務的方法給我留下了很深的印象.19. What kind of quality control do you have？你們用什么辦法來控制質量呢？20. Could I have your latest catalog

33、ues or something that tells me about your company？可以給我一些貴公司最近的商品價格目錄表或者一些有關說明資料嗎?21. All products have to go through five checks in the whole process。所有產品在整個生產過程中得通過五道質量檢查關。22. Our managing director Mr。 Li will host a reception banquet in your honor tonight， and we would like you to come to the dinn

34、er this evening.今晚公司總經理李先生將設宴為您洗塵,請光臨。23. Thank you very much for inviting me to this delightful dinner。謝謝您邀請我參加這次令人愉快的晚宴。24. You are going out of your way for us， I believe。我相信這是對我們的特殊照顧了。25. Thank you for such a thoughtful arrangement for us。感謝您為我們所作如此精心的安排.26. I have just made an appointment with

35、 Mr. Robeson。 He would like to meet us at 4：00 this afternoon.我剛和羅賓森先生約定了時間。他今天下午四點和我們見面.27. Let the time be fixed at 3 oclock， right？讓我們把時間定在三點，好嗎？28. Our manager has a previous engagement (appointment) at 4 clock this afternoon.我們經理在今天下午四點已經有預約了。29. Could we put it off to tomorrow morning, at 8 oc

36、lock？我們可以把它推遲到明天早上8點嗎？30. Im sorry Ill have to make our appointment a little later。我很抱歉，我們的約會必須要推遲一點。Conversational Tips （知識點的補充）1. Rongalite C 98 PCT in lumps 98%雕白塊(塊狀)雕白塊又稱吊白塊，是一種白色塊狀或結晶性粉粒的有機化合物，化學名為甲醛次硫酸氫鈉，分子式為NaHSO2·CH2O·2H2O,溶于水，在常溫下較為穩定,在高溫時分解成亞硫酸鹽，有強還原性。是由鋅粉和二氧化硫反應生成低亞硫酸鋅，再與甲醛和鋅粉作

37、用后，在真空蒸發濃縮、凝結成塊而制得。吊白塊溶液在60攝氏度以上就開始分解出有害物質.通常在工業上用作漂白劑.不法商販為使食品外觀潔白光滑,將吊白塊添加于米線,面粉等糧食中.食用摻有吊白塊的食品，會損害人的肝臟，腎臟，嚴重的會導致癌癥和畸形病變。 Exercise 1 Complete the Following Dialogues:1. A: You must be tired. Mr。 B。 Sit here and have a short rest， please.B: _ （謝謝，A小姐。你來接我真是太好了。我感到有點兒累，但我想很快就會恢復的。)2. A： I do hope yo

38、u have a pleasant trip.B： _(總的說來不壞，這天氣正好適合旅行。)3. A: I am sorry for troubling you so much， Miss B。B: _(沒關系，我很樂意幫忙。）4. A：Do you think Mr。 White could see me next Monday？B： _(如果一切順利的話，他要下午三點鐘才回來。我們下午的辦公時間是2：306：00.我們把時間定在三點行嗎？）5. A: Will it be convenient if I call on your manager at 4 oclock this after

39、noon?B: _（恐怕有點問題,今天下午4點種他已經有約會了.我們把時間推遲到明天上午8點行嗎?那時他有空.）6. A: Shall we appoint a place to meet this evening?B： _(對不起，我安排不了，今晚我有客人來，我們得把約會推遲一點。)7. A： About our appointment for the next Monday morning， I wonder whether we could change it from 8:00 to 10:00， because something has come up。B: _（沒關系，我們把見面

40、時間改到下周二吧,那時我有空。)8. A: Our manager would like to invite you to a dinner party this evening。B： _(他太好了，我很樂意去.）9. A: Well， if you insist， you call just bring a bunch of fruits.B: _（好，好，這就叫入鄉隨俗嘛.）10。 Now, Mr。 B， dinner is ready. Let's go into the dining hall。 Ladies an gentlemen， please be seated. Mr. B， will you please sit on the left？B： _（非常感謝你的邀請.我一直聽說中國人好客,這會我算是親眼看到了。）11. A: Hi, Mr. B， the Guangzhou Spring Trade Fair is to open tomorrow morning. Would you like to go the