任務三醫院護士與協作人員的溝通情境一與影像科室工作人員的溝通主講人：徐芙蓉副主任護師單位：湖南省人民醫院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituationICommunicationwiththestaffoftheimagingdepartmentSpeaker:XuFurong(DeputyChiefNurse)Unit:HunanProvincialPeople'sHospitalCollaborativerelationshipinnursingwork護理工作的協作關系情境要點一Situationpoint1知識學習KnowledgelearningThehospitalisasupersystemofmultispecialtyandmultiprofessioncooperation.醫院是一個多專業、多職業合作的超系統。護理工作中的協作關系Knowledgelearning護理作為醫療服務主要子系統需要與平行子系統多方溝通醫生同科室醫生其他科室醫生Asthemainsubsystemofmedicalservice,nursingneedstocommunicatewithparallelsubsystemsinmanywaysdoctorDoctorsinthesamedepartmentDoctorsinotherdepartments護理工作中的協作關系Knowledgelearning護理作為醫療服務主要子系統需要與平行子系統多方溝通Asthemainsubsystemofmedicalservice,nursingneedstocommunicatewithparallelsubsystemsinmanywaysB超CTMRIX線檢驗科病理科醫技人員Medicaltechnicians護理工作中的協作關系Knowledgelearning護理作為醫療服務主要子系統需要與平行子系統多方溝通Asthemainsubsystemofmedicalservice,nursingneedstocommunicatewithparallelsubsystemsinmanyways管理系統設備科病案科質控科managementsystemEquipmentSectionMedicalRecordsDepartmentQualityControlDepartment護士協作關系特點Characteristicsofnursecollaboration協作關系多1協作跨度大2協作情景復雜3協作要求高4ManycollaborativerelationshipsLargecollaborationspanComplexcollaborationscenariosHighcollaborationrequirements案例溝通解讀Casecommunicationandinterpretation請求語氣Requestingtone語言禮貌Linguisticpoliteness專業語言speciallanguage提供必要信息providenecessaryinformation封閉式問題多providenecessaryinf