名稱項目Unit3課時課時分配言前臺出色的基礎課MayIHelpYou?61,2Warming-uplisteningandspeaking3,4,5Readingandwriting課型New特點6,7,8Reallifeskills授課班級地點5號樓教學目標能力（技能）目標知識目標素質目標ToimproveSs’abilityofgettinginformationthroughreading&listening.Toknowhowtoaskquestionstoknowcustomers'needsandunderstandtheimportantroleofaserver.Tomasternewwordsandphrases;tofinishexercises.Togetthemainideaofthewholepassage.Trytouseproperwordsandbodylanguagestoservecustomersefficientlyandpolitely.Studentswillbeabletouseup-sellingtechniques.重點難點及解決方法Keypoints：togetthemainideaofthereadingpassage.全面理解閱讀材料，了解一名服務人員的重要性并能讀懂信號滿足顧客需求。Difficultpoint：tousetheusefulexpressionstoaskquestionsatcheck-inandtakingorders.聽懂所聽材料，并掌握在賓館登記入住時和餐館時常用的提問句式。教學策略與方法根據銷售類服務人員常見的服務內容，創設生動的職業情景，巧妙設置思維活動，讓學生通過思考，組織語言，融入技巧，開拓思維，舉一反三的運用一定的方法實現優質服務。教學資料及教學準備Exercisebookandstudents'booksTestpapersSomeexamplesentences板書設計UnitThreeNewwordsandexpressions: languagepoints:教學后記本單元以接待顧客崗位的人員工作態度、服務質量為切入點，以賓e接待、餐館點餐為主要職業情景，讓學生了解提供優質服務，不僅需要?

專業知識，更需要嫻熟的人際溝通技巧，察言觀色的技巧、以顧客為中心的宗匕日。教學過程教學程序與內容教師活動-導學生活動-演設計意圖UnitThree第一課時(前臺接待Warming-up,Listenii&SpeakingAStepOne：Wrm-upActivityl:Somepeoplearetalkingabouttheservicethey'vereceived.Havetheyreceivedgoodorbadservice?WriteGforgoodorBforbadintheblanks.Activity2：Discussingroups:Whatshouldbedonetoimprovethebadservicementionedabove?StepTwO：Listening&SpeakingAlg<ctivity1:Listentotheconversationandtick(V)whereithappens..Activity2IntensiveListeningListenagain.Then.underlinethequestionsaskedbythehoiclerk. QuestionsAskedatCheck-in Doyouhaveareservation?Howlongwillyoubestaying? Doyoupreferasmokingornon-smokingroom? Willyoubepayingbycashorcreditcard?學生自主進行信息判斷。分組討論，派代表向*班匯報。聽錄音，關注工作流矛中的關鍵詞來獲取答案。el學生聽并畫線找出賓t接待員提出的問題，h時模仿其語音語調。了解好的服務和不好的服務，形成優質服務的態度。進一步幫助學生進入到亡顧客接待情境，引導學生思考在顧客接待過程中如何改善服務質量。1辨析對話中人物所在的場所。律握常見的塞館前臺接待對話，同時模仿語音語調。

Couldyoufilloutthisregistrationform,please?鼓勵學生從已學對話中找出符合的問句，在此at基礎上，讓學生自行編寫問句進行擴充。y。鞏固學生在活動2中所學到的顧客接待用語與賓館前臺接待登記入住時的顧客信息收集；同時，為活動4的模擬真實情境中的恰當運用做準備。復習鞏固賓館前臺接待對話，并能夠進行簡單的日常對話。PossibleResponsesYes,thenameisJoeSmith. I'llbecheckingoutonFriday. Non-smoking,ifyouplease Creditcard,ifyouacceptVisa. Doyouneedtoseemypassport. Activity3Supposeyouworkthefrontdeskofahotel.Askproperquestionstogetthefollowinginformation.Activity4:Completetheconversationandthenrole-plitwithyourpartner.StepThree：SummaryUsefulExpressionsaboutquestionsaskedatchecked-inStepFour：HomeworkAsahotelcleark,knowhowtoaskquestionsatcheck-in.Notes:-Clerk[kla:k]n.旅館服務臺接待員；職員一Coupon['ku:pon]n.（購物的）贈券，優惠券一Checkin登記入住

I'llringthehotel.I'lltellthemwe'llcheckintomorrow...我來給旅館打電話，通知他們我們明天入住。fCheckout結賬離開，結賬退房Theypackedandcheckedoutofthehotel.他們收拾好東西，辦理了退房手續。IwasdisappointedtomissBryan,whohadjustcheckedout...我非常失望沒有見著布賴恩，他剛退房走了。fReservation[irez9'veijn]n.預定，預約Hewenttothedesktomakeareservation...他到服務臺進行了預訂。Doyouhaveareservation?你有預定嗎？fmanage['m況nid§]vt.管理，經營Mr.Smithmanagesalargedepartmentstore.史密斯先生經營一家大型百貨公司。fmanagetodosth經過努力克服困難，設法做成某事Givenachance,Iwillmanagetodotheworkwell.如果給我機會我會設法做好這項工作。ListeningandSpeaking]StepOne：ReviewReviewsome usefulexpressionsaboutquestionsaskedatcheck-in.1Ask&Answer

UnitThree第二課時(在餐館)Listening&Speaking:StepTwOListeningActivity1Lookatthepicture,Whatdidthecustomerorder?Tick(V)fromthelist.Activity2ExtensivelisteningListentotheconversationandcirclethecorrectanswers..Activity3IntensiveListeningListenagainandcompletetheordersheetforthewaitress.BStepThreeArrangementArrangethesentencebelowtomakeaconversationbetweencustomerandawaiterinacoffeeshop.Waiter:Areyoureadytoordesir?Customer:Ys,please.’dlikeacupofcoffee.Waiter:Creamandsugar?Customer:Justblackfine.Waiter:Anythingelse,sir?Customer:AndapieceoftoasWaiter:Certainlysir.Comingrightup.Customer:Thankyou.StepFourRole-playReadthemenu.Thenworkw:yourpartnertoturnstoorderandtaketheorder.StepFiveHomeworkTrytorememberthenewworandexpressions.觀察圖片，判斷客人J的實物名稱，做出正石選擇。初聽;再聽a學生積極思考，將餐t點餐句子的順序重排?！?角色扮演出掌握重點單詞用法，/I'.好課后復習。thds拜專換場景，進用入“餐館”這個職業情景，迅速進入waiter這個角色。通過聽去實現篩選信息。訓練學生熟自悉工作流程中要用的問答，為下一個綜合對話活動做句子準備。k理解并掌握重點單詞的讀音，詞義及其用法。

Notes:Carefoi想要；喜歡Wouldyoucareforsomethingtodrink?你想要喝點什么嗎?Shedoesftcareforthatcolor.她不喜歡哪種顏色。ReadingHowImportantAreOU?Step1：SkimmingReadthepassageandfindwh"your'jobis.Answer:"You"areaworkerwhosemainjobistodealwithcustomers.From:Youwillrealizethatdealingwithcustomersisamajorpartofyourjob.at快速閱讀通過快速瀏覽課文，找出作為服務人員的“”。UnitThree第三、四課時（一名服務人員的重性）ReadingStep2:Scanning1Readthepassageagaintogetthemainidea.ofthefirsttwoparagraphs."You'playanimportantrolinthesuccessofabusiness.."You"shouldworkhardtorunasuccessfulbusiness.DealingwithcustomersisonlypartofyouFjob.e任務閱讀（段落/和2）閱讀問題和選項，運用針對問題找出答案的閱讀策略，進行閱讀，完成閱讀任務。Step3:Scanning2Readthepassageagaintofindthetwoexamplesonhowtomakecustomersfeelimportant.①Givethecustomeryourfullattention.②Lookatthecustomerintheeye.Step4:ApplicationLookatthepicturesbelowanreadthe“signs'thecustomers任務閱讀（段落3和4看圖分析顧客心懶d1出顧客的需要;提供合通過閱讀后兩段，讓學生使用查找的方法，提高閱讀技巧，完成閱讀任務。讓學生靈活使用所學句型;讓學生靈

give.①ThemanisinahurryWhatshouldthewaiterd(Suggesthimsomefoodsthatcanbeservedinash(time.②Thewomanthinksthedishesaretooexpensive.Whatshouldthewaiterd(Suggesthersomenicemealsthatarenottoo適的服務.)?)rt)?didPractice&trytorememberthekeypoints.o活使用服務技巧,努力提供優質服務.及時復習鞏固，注意查漏補缺。除掌握英語各個語言知識點的一般規律之外，還需要注意英語各個語言知識點的特殊規律。expensive.Step5：SummaryLanguagepointsTheimportantroleofaserverStep6：HomeworkTrytorememberthewordsanexpressionslearnedinclassaimastertheusageofthem.Notes:avoidvt避免favoidsomethings免某事favoidsomebod避免某人favoiddoingsomethings^做某事Thepilotshadtotakeemergencyactiontoavoidadisaster...飛行員不得不采取緊急措施避免災難的發生。Shefeltthatherfriendstriedtavoidmeetingherpurposely她感覺到她的朋友在故意躲著她。inaddition1另夕卜finaddition副詞，位于句尾時，相當于aswell

finadditionto復合介詞，“除……之外”，相當于aswellas和besides,后接名詞，代詞、動名詞。Inadditiontolendingmehiscamera,hetaughtmehowtouseit.除了把相機借給我他還教我如何去使用它。f當主語后是艮有nadditionto引導的短語時，謂語動詞仍與其前的主語保持一致。Theteacher,inadditiontohisstudents,isinterestedinthefi老師和他的學生都對這部電影感興趣。lm.WritingSteplRevisionReviewthepassage HowImportantAreou?.Step2ReadiigReadthephoneconversation復習閱讀部分課文閱讀通過快速閱讀的查找技巧，莪讓學生在對話中敏UnitThreebelowandunderlinethekeyinformationtheclerkshouldntmiss.感的抓住重要信息，為下一個環節的第五課時Apizza寫作做好準（填送貨單Delivery備。WritingMynameisAngelaSmith.MyaddressisnumbertwoFrontStreet.Alargepizzawithmushrooms,olivesandextracheese.Step3Role-play角色扮演填寫送貨單依據送貨單的項目，編寫Usethemenuonpage38torole并在模擬真

playaconversatioibetweenacustomerandatake-outclerk.Theclerkneedstocompletet]formfordeliveryasshownbelow.Step4SummaryHowtofilloutaformfordeliveryStep5HomeworkReviewwhathavebeenlearnintheunit.ie過實職業場景中進行顧客和職員之間的對話。UnitThree第六課時（提升銷售）RealLifeSkillsRealLifeSkillsStep1：Lead-inSupposeyouworkatasupermarket.Readtheposterandchoosetheappropriatedescriptionfromtheboxforeachone.Answer:clearanceregular-pricedmerchandisec.couponspecialpromotionsaleStep2：MatchupLookatsomecustomersshoppingcartsandup-sellanotherproducttoeachoftheBesureyourofferisrelevantwhattheyvebought.Step3：ReadingReadtheconversationbelowHowmanytimesdidthewait導入按要求尋找相關信息匹配練習m.to將學生分成人一組，讀對話，并畫出有提銷售的地方全班核對。本活動為項目的導入部分，讓學生從閱讀和分析各類超市海報著手，一是讓學生進入到模擬真實的情景中；二是儲備項目任務 提升銷售一一所需要的信息，讓學生做好準備，找出推銷的內容和理由，并運用本單元所學的語言和職業技能來解決問題，為干下面的活動做好鋪墊。

trytoup-sell?Markthemintlconversation.*Wouldyouliketoupgradetoamediumone?*Wouldyoulikecheesewitthat