標準解讀
《GB/T 44193-2024 全國一體化政務服務平臺一網通辦基本要求》是針對全國范圍內推進政務服務“一網通辦”建設所制定的標準。該標準旨在規范和指導各地政府及相關部門在構建一體化政務服務平臺時應遵循的基本原則和技術要求，以促進政務服務的標準化、便捷化與高效化。
首先，標準明確了“一網通辦”的定義，即通過一個統一入口提供多種政務服務，實現群眾和企業辦事無需多次登錄不同系統或平臺的目標。這不僅涵蓋了在線服務，還包括線下窗口服務的整合與優化，確保線上線下服務的一致性和連貫性。
其次，對于平臺建設，《GB/T 44193-2024》提出了具體的技術架構要求，包括但不限于數據共享交換體系、安全防護措施以及用戶認證機制等關鍵環節的設計指南。這些技術層面的規定旨在保障信息的安全傳輸和個人隱私的有效保護，同時提高系統的穩定性和可靠性。
此外，標準還強調了用戶體驗的重要性，指出需從界面友好度、操作簡便性等多個維度出發，不斷改進和完善服務流程，讓公眾能夠更加輕松地獲取所需的信息和服務。為此，規定了諸如響應時間、頁面加載速度等性能指標，并鼓勵采用人工智能、大數據分析等先進技術提升服務質量。
如需獲取更多詳盡信息，請直接參考下方經官方授權發布的權威標準文檔。
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- 2024-10-01 實施
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35.240.99
CCS
L67
中華人民共和國國家標準
GB/T44193—2024
全國一體化政務服務平臺一網通辦
基本要求
Generalrequirementforgovernmentonline-offlineofnationalintegrated
governmentserviceplatform
2024-06-29發布2024-10-01實施
國家市場監督管理總局發布
國家標準化管理委員會
GB/T44193—2024
目次
前言
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Ⅲ
1
范圍
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1
2
規范性引用文件
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1
3
術語和定義
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1
4
框架
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2
5
事項管理
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3
5.1
政務服務事項
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3
5.2
便民服務
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3
5.3
增值服務
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4
5.4
辦事指南
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4
6
服務優化
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4
6.1
基本要求
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4
6.2
集成服務
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4
6.3
跨域通辦
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4
6.4
創新服務方式
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4
7
服務渠道
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5
7.1
線上渠道
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5
7.2
線上線下融合渠道
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5
8
服務流程
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5
8.1
統一預約
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5
8.2
統一受理
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6
8.3
業務辦理
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6
8.4
統一反饋
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6
8.5
統一“好差評”
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6
8.6
統一政務服務總客服
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6
9
公共支撐
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6
9.1
統一基礎設施
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6
9.2
統一數據支撐
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6
9.3
統一身份認證
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7
9.4
統一電子印章
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7
9.5
統一電子證照
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7
9.6
統一電子檔案
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7
9.7
智能服務
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7
9.8
統一政務服務碼
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7
Ⅰ
GB/T44193—2024
10
安全保障
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7
11
評估評測
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8
參考文獻
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9
Ⅱ
GB/T44193—2024
前言
本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規則》的規
定起草。
請注意本文件的某些內容可能涉及專利。本文件的發布機構不承擔識別專利的責任。
本文件由全國行政管理和服務標準化技術委員會（SAC/TC594）提出并歸口。
本文件起草單位：中國標準化研究院、中國測繪科學研究院、中國信息通信研究院、山東省大數據
中心、上海市人民政府辦公廳、江蘇省政務服務管理辦公室、海南大學、天津師范大學、天津市人民政
府政務服務辦公室、中央黨校（國家行政學院）電子政務研究中心、廈門市行政審批管理局、廈門市標
準化研究院、湖北省標準化與質量研究院、華南師范大學、山東省計算中心（國家超級計算濟南中
心）、騰訊云計算（北京）有限公司、上海通辦信息服務有限公司、一窗（北京）互聯網科技研究院、
中移信息系統集成有限公司。
本文件主要起草人：許瀟文、馮蕾、趙陽陽、楊正軍、張宇祥、楊立娟、黃霄椿、張福浩、羅寧、
宋林霖、鄧希妍、劉星恒、王亞東、逄錦山、張媛、宋國訓、鄭艷君、杜白、陳志超、呂卓、楊鋼、
魏華、洪麗君、王平、陳玉輝、紀榮造、蔡躍華、肖聰聰、陳婉瑩、馬顏昕、董婷、高超、郭大勇、
周向明、胡紹武、俞長麗、王昀、于慶軍。
Ⅲ
GB/T44193—2024
全國一體化政務服務平臺一網通辦
基本要求
1范圍
本文件規定了全國一體化政務服務平臺一網通辦的框架、事項管理、服務優化、服務渠道、服務流
程、公共支撐、安全保障、評估評測要求。
本文件適用于各地區、各部門開展政務服務一網通辦工作。
2規范性引用文件
下列文件中的內容通過文中的規范性引用而構成本文件必不可少的條款。其中，注日期的引用文
件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用
于本文件。
GB/T22239—2019信息安全技術網絡安全等級保護基本要求
GB/T32169.1—2015政務服務中心運行規范第1部分：基本要求
GB/T32169.2—2015政務服務中心運行規范第2部分：進駐要求
GB/T33190—2016電子文件存儲與交換格式版式文檔
GB/T36112
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