1、Define AIdentify Project CTQs Project CTQs (1) BDevelop Team Charter Approved Charter (2) CDefine Process Map High Level Process Map (3)Measure 1 Select CTQ Characteristics Y Customer, QFD, FMEA Project Y (4) 2 Define Performance Standards Y Customer, Blueprints Performance Standard for Project Y (5

2、) 3Measurement System Analysis Y Continuous Gage R&R, Data Collection Plan & Test/Retest, Attribute R&R MSA (6), Data for Project Y (7) Analyze 4Establish Process Capability Y Capability Indices Process Capability for Project Y (8) 5Define Performance Objectives Y Team, Benchmarking Improvement Goal

3、 for Project Y (9) 6Identify Variation Sources X Process Analysis, Prioritized List of all Xs (10) Graphical Analysis, Hypothesis Tests Improve 7Screen Potential Causes X DOE-Screening List of Vital Few Xs (11) 8Discover Variable Relationships X Factorial Designs Proposed Solution (13) 9Establish Op

4、erating Tolerances Y, X Simulation Piloted Solution (14)Control10Define & Validate Y, X Continuous Gage R&R, MSA Measurement System on Test/Retest, Attribute R&R Xs in Actual Application 11Determine Process Capability Y, X Capability Indices Process Capability Y, X (15)12Implement Process Control X

5、Control Charts, Sustained Solution (15), Mistake Proof, FMEA Documentation (16), StepDescription Focus ToolsSSQC DeliverablesThe 12 Step ProcessDefine ObjectivesTo identify the process or product for improvement. Explain and show examples of VOC tools and VOC data techniques.To identify customers an

6、d translate the customer needs into CTQs. To develop a team charter. Problem/goal statement, project scope, business case, team roles, and milestones To develop a high-level process map for the most significant four to five steps of the process.To obtain formal project approval.Define - Beginning Wi

7、th an IdeaWhos the customer?What does he/she think is critical to quality?Who speaks for the customer?Whats the business strategy?Who in the business holds a stake in this?Who can help define the issues?What are the processes involved?Customer wants &needs should driveour actions !Sources of Project

8、 IdeasQuality Function Deployment (QFD)Customer dashboardsSurveys and scorecardsActive beta themesOther projects available for leverageBrainstormingAnalysis of critical processesSix Sigma Quality Project Tracking DatabaseDiscussions with customerFinancial analysisInternal problemsProject SelectionSu

9、ccess FactorsProject scope is manageableProject has identifiable defectProject has identifiable impactAdequate buy-in from key stakeholdersTo be successfulSet up project scope charter and have it reviewedMeasure where defects occur in the processAssess and quantify potential impact up-frontPerform s

10、takeholder analysisCommon PitfallsResourcing of project is inadequateDuplicating another projectLosing project momentumPicking the easy X, not the critical XAvoiding PitfallsIdentify and get committed resources up-frontResearch database and translate where possibleSet up milestones and communications planOptimize on the Success Factors to Maximize 6 Sigma Project BenefitsBad Project Example