1、Delegates,staff:Hello!intherun-uptotheSpringFestival,weheldonesessionoffourstaffrepresentativesConference2013-workshop,fullbackin2012,carefulanalysisofthecurrentsituation,discuss2013developmentplans.Here,onbehalfofmycompany2013workreportstotheGeneralAssembly,forconsideration.PillarI,2012backin2012,X

2、Xpowercompaniesadheretotheparty's17greatspiritforguidance,comprehensivelyimplementthescientificconceptofdevelopment,promotingcost-leadershipstrategy,standards,focusonimplementation,leanmanagement,continuouslyimprove,smoothpresentsafetysituationofenterprisemanagement,businessmanagementandcontrols

3、cientificandstandardized,andthededicationofstaff,manageaharmoniousanddemocraticatmosphereofthegoodsituation.Mainindicatorsareasfollows:-thebatteryindicator:powergenerationtotaled7.815billionkWh,beyondtheannualbudgetimplementationcapacityof315millionkWh,anincreaseof757millionkWh.Salestotaled7.425bill

4、ionkWh,exceedingsalesof330millionkWhtheannualExecutivebudget,anincreaseof729millionkWh.-Securitymeasures:unplannedoutages2.5times.Nopersonalinjuryaccidentoccurred,nomajoraccidentandabove,nomajorfireaccidentswithoutenvironmentalpollutionaccidents,safetyforthreeconsecutiveyearstomaintainstabilitytogoo

5、dposture.Businessfinancialindicators:totalprofitsof255millionYuan,beyondtheannualbudgetof207millionYuan,beyondtheDatangcompanyindex41.89millionYuan,anincreaseof1.76millionYuan,FCMassessmentatgradefour.-Energy:powersupplystandardcoalcompleting312.25g/kWh,down0.1g/kWh;integratedauxiliarypowerconsumpti

6、onratioin5.12%,down0.26%;pollutantemissionsperformancegreatlyreducedcomparedtolastyear,carbon0.09g/kWh,sulfurdioxide0.104g/kWhNOx0.512g/kWh;dustremovalefficiencyofmorethan99.8%.-Reliabilityindex:equivalentavailabilityfactorin93.47%,increased7.95%fromayearearlier.Equivalentforcedoutagerate0.08%,0.16%

7、reductionoverthesameperiodayearearlier.Majorachievements:first,weshouldadheretothetwo"managementsystem"basis,strengtheningtechnologicalresearch,strengthenhiddenhazardscontrolandintrinsicsafetyEnterpriseconstructiontooknewsteps.-Thetwo"managementsystem"forimprovement.Focusonpromot

8、ingthepowerofthecompanymanagementsystemandtheapplicationandimplementationofthesafetyloopfive-starmanagementsystem,improvethesafetymanagementsystem,realizethesystemofsafetycontrol.Furtherregulatesecurityroutines,safetysupervisionandmanagementnetworkroletoplaytoachieveclosed-loop.Strengtheningthesuper

9、visionandmanagementofhabitualviolationof,strengtheningthesafetysupervisionofoutsourcingcontractors.Carriedoutinspringandautumnofsecurityinspections,floodcontrolandinspection,safetyproductionmonth,daysupervisionofproductionsafetyandtheOlympicGamesandother旅行社誠信經營公約1、嚴格遵守旅行社管理條例和旅行社管理條例實施細則，認真履行旅游協會會員義

10、務，自覺維護游客合法權益。2、恪守職業道德，自覺履行國家及旅游行業對客人服務標準，堅決抵制以降低服務質量、“零團費”、“負團費”等不正當競爭行為誘導游客消費，杜絕價格欺詐行為。3、奉行誠信經營，信守合同約定，履行服務承諾，不擅自減少服務項目，不隨便降低服務標準，不做虛假廣告宣傳，不用不實之詞誤導消費者，杜絕欺客、宰客行為。4、文明經營，規范操作，熱情服務，勇于創新，不斷推出旅游新產品，積極倡導有益身心健康的旅游服務項目。5、嚴格按照核定的經營范圍開展經營活動，不超范圍經營，不搞掛靠承包，不變相轉讓經營權，不私設分支機構。6、嚴格安全管理，落實安全責任制，不租用非旅游定點的汽車接待旅游團隊，保障

11、旅游者的人身、財產安全，為旅游者提供符合安全要求的服務；做好防火、防盜、防食物中毒和防突發事故的發生。7、嚴格執行導游人員管理條例和導游人員管理條例實施細則，導游全部持證上崗，杜絕導游無證上崗和聘用“野導”；導游人員文明導游、熱情服務，導游詞健康、文明、規范。8、完善內部管理制度，不斷提高經營管理水平和服務質量標準。建立公開合法的傭金收受制度，建立公開、公平的導游人員工作報酬機制，嚴禁導游人員超計劃、超時購物，杜絕私拿私收回扣的行為，并接受游客監督。9、按規定及時給付員工的勞務報酬和繳納社會保險，及時與關聯企業進行結算，不拖欠租車費、餐飲費、住宿費團款和相關費用。10、及時、準確、合理處理游客

12、投訴，對確屬旅行社責任引起的消費糾紛，及時有效地協商解決。自覺抵制旅游不良風氣，積極舉報旅游違法、違規行為。11、遵守社會公德，重視精神文明建設，維護我市旅游形象。12、自覺接受旅游行政管理部門的監督、檢查，自覺接受社會各界的監督。如ctivities, comprehensivea nd tampi ng Safety Foundati on .Troubleshooting, managementme cha nism, giveful lplay to r ole oftechnical supervisi on a nd r ealization oftrouble shooting,

13、 manageme nt, improve dprocessmanagement.This year completedt he boilerl ower header leakage, boil erpr essure,a majorri skmanageme nt,completed 29 ofgreatrisks and3 General problems ofgoverna nce. Complete chemistry la bconstructi on,thermal contr ol, a nd complete the boil erscale integrated manag

14、ement, hostshafti ngvibrationof10scientificandte chnol ogicalprojects,such a s.ompletesuper critical 630M Won-line simulationsystem developmenta nd appl ication of circul ating waterM CC standby powertra nsformation,thetransformationofde sulfuri zation wastewate r, the unit watersupply system ofcomp

15、rehensive treatment anddischargevalve modification ofcoal mill 5keytechnol ogical transformationproject s,group health i s improve d. -Science a nd te chnol ogy innovation isf urtheri ncreased.Stre ngthe n the chara cteristics ofsupercritical unit majorissue s,graduallycle aring theparti cularity of

16、super critical unit a nd reg ularity.Devel oped motor oiltime manageme nt, switch a ction time s,statistics, coal -aide d measurementsoftware, improvesthe producti on level of lean ma nagement. Increase d investment i n sciencea nd te chnol ogy,re porting scienceandtechnologyproje cts and14te chnica

17、l proje cttotalcost perce ntage of thetotala nnual producti on out putof 0.25%."Large -scalecoal -fired powerpl antflue gas desulfurizati on, denitrificationcompletedeve lopme ntand applicati on ofkeytechnol ogies" pr oject, won the national scienceand technologyprogressse cond prize.630MW

18、supercritical units optimize dcontrol strategiesand the 630M Wdev elopment andapplicationofon-li ne simulati on system for supercriti cal units,supercritical 600M Wunitsoftur binedrive nboiler feed pumpset ofcomprehensivetreatmentofdefects Datangtechnol ogy respectively one ort wo andthird.Meanwhile

19、 ,information technologyachieveme nts,thecompanywa sname d"Chi napowerinformati on te chnol ogybe nc hmarking e nterprise s." -Repaira nd mainte nance has impr ovedfurther.M odifytheinspe ctionstandar dsand standards ona regularba sis,sta ndar dizingw ork pr ocedures,checki ng andi nspecti

20、 on proje ct.Dee pe ningthe BFS+system,a ndimpl ements mainte nance informati on shared. Reorganizi ng RBlogi cagain,a nd e nsure thesuccess oftheRB. Innovating themechanismof maintenance management,implemented apr oje ctmanager system.Succe ssfulcompleti on oftwoautonom ousmai ntenance, rel iabilit

21、yimpr ovedstea dily.Impleme ntingtwo c-lev elmaintena nce, projectthemselves48.7%and 42.3%,respectively.Accom plish tw ocir culati ng pum ps repaira nd overha uloffour Mills, mainte nance teams togetexercise.Promotethe work ofenergy savingand consumptionreducing , com plete the unit e nergyconsumpti

22、ondiag nosis, pl ant waterbala ncetest,10 e nergy-savi ng projects.Second,w eshoul dadhereto"three"on theeconomi cbe nefitsofimproving,outreachDelegates,staff:Hello! in therun-up t othe Spri ng Festival,we heldone se ssi onoffour staffrepresentatives ConfereannualExecutive budget, an i ncr

23、ea seof729milli on k Wh. -Security measures:unplanned outages 2.5times.nce 2013 -workshop, fullback in 2012, carefula nalysis ofthe currentsit uation,discuss 2013developme nt pla ns.Nopersonal injuryaccidentoccurre d,nomajora cci denta nd a bove, nomajorfireacci dentsw ithoutenvironmentalhidden haza

24、rds controland intrinsi csafety Enterprise constr ucti ontooknew ste ps. -Thetwo "managemeHere,onbehalfofmycompany2013 work reportstpollution ac cide nts,safety forthree consecutiveyearstomaintai一 . 一一- -.一on pr omoting t hepoweroftheotheGe neralAssembl y,forconsi deration.PillarI,2012backin st

25、abilitytog oodposture.Businessfinancialindicatn 2012,XXpowercompa niesa dhere t o theparty's 17 greatspiritforguidance,com preheors:total profitsof255 milli onYuan, beyondthe a nnualbudgetof207million Yuan,beyondtonofthe safetyloopfive-star managementsystem,improvethe safetymanagementsystem, rea

26、lize thesystemnsivelyimplementthescientificconcept of development, promoti ngcost-leadershi p strategy,sta ndards,focus on impl ementation, lea n management, conti nuouslyim prove,sm ooth present safety situationofenterprise ma nagement, business management a ndhe Datang compa ny index41.89milli on

27、Yuan,a n increase of1.76million Yua n, FCM a ssessment at gradefour.-Energy: pow ersupply standard coal compl eting312.25g /kWh,down 0.1 g /kWh; integrated a uxiliary power consum ption rati oin 5.12%,doof habit ualviolation of,strengthening thesafetysupervisionofoutsourcing contra ctors. Carried ou

28、t indication ofstaff,manage a harmoniousand democraticatmospher e ofthegood sit uation.Mai nindicat ors areasfoll ows: -the battery indicedcompare dto lastyear,carbon 0.09g/kWh,sulfurdi oxide 0.104g /kWhNOx 0.512g/kWh;dustremovalefficiency ofmorethanspring andautumn of security inspections,flood con

29、troland ion safetycator:power ge nerationtotaled7.815billion kWh,bey ondthe a nnualbudget implementation capacity of315millquivale ntavailabilityfactorin 93.47%, increased 7.95% froma yearearlier.Salestotaled7.425 bi llion kWh,excee dingsale s of330milli on k Wh t heverthesameperioda year e arlier.M

30、ajorachievement s:違反以上公約，愿接受旅游行政管理部門、行業協會根據法規、規章和誠信公約予以處罰，并向社會公布我社的不誠信行為。瀏陽旅行社（門市部）文明服務內容1、按合同約定付款，提供保質保量的標準服務，不隨意變更和降低服務標準。2、科學合理地安排旅游路線，注重勞逸適度，張馳相宜。3、不強行安排合同約定以外的購物和其他自費項目，杜絕安排游客參加黃、賭、毒活動項目。增加景點或項目須經旅行社同意并多數游客簽字同意方可。4、購買旅行社責任險，建議游客自愿購買旅游意外險。5、遇到特殊情況，臨時調整交通工具和住宿，就餐標準，如低于原標準，退回差價。若取消個別景點，向客人說明原因。取得客

31、人同意，退回景點門票或更換其他相應景點。6、旅行社聘請取得導游證的導游員，旅行社派導游員上團必須使用合乎省旅游局規定的電子委派單，按照規定程序使用取得旅游營運資格的車輛。7、導游員在接待團隊過程中做到認真準備、合理安排、熱情服務、講解生動。不在講解過程中攙雜庸俗、下流的內容。不向游客索要小費。維護游客正當權益，積極幫助協調解決游客在旅游過程中遇到的困難和問題。8、發生投訴，及時與市局質監所聯系。（電話：0731-）tionofon-linesimulationsystemforsupercriticalunits,supercritical600MWunitsofturbinedrivenbo

32、ilerfeedpumpsetofcomprehensivetreatmentofdefectsDatangtechnologyrespectivelyoneortwoandthird.Meanwhile,informationtechnologyachievements,thecompanywasnamed"Chinapowerinformationtechnologybenchmarkingenterprises."-Repairandmaintenancehasimprovedfurther.Modifytheinspectiononsumptionreducing,

33、completetheunitenergyconsumptiondiagnosis,plantwaterbalancetest,10energy-savingprojects.Second,weshouldadhereto"three"ontheeconomicbenefitsofimproving,outreach旅行社規章制度一、遵守作息時間，不遲到，不無故曠工。二、工作人員要從消費者利益出發，維護企業信譽，遵循“賓客至上，服務至上”的原則。三、服從組織分配，顧全大局，搞好協作配合。四、上班時間不得隨意說笑，干一些與工作無關的事。五、工作人員必須佩戴工號牌，著裝整齊，儀

34、表端莊。六、服務主動熱情，周到禮貌，使用規范語言，對外統一使用標準用語-普通話。七、每天做好衛生工作，保持室內外清潔衛生。八、嚴守單位商業機密，不得泄露，如若泄露，將根據情節輕重給予處分。九、實事求是，廉潔奉公，不準弄虛作假，欺上瞞下。十、愛護公司財物，不得隨意浪費、損壞單位的物品?？删庉媤rod范本Delegates,staff:Hello! in therun-up t othe Spri ng Festival,we heldone se ssi onoffour staffrepresentatives ConfereannualExecutive budget, an i ncrea

35、 seof729milli on k Wh. -Security measures:unplanned outages 2.5times.nce 2013 -workshop, fullback in 2012, carefula nalysis ofthe currentsit uation,discuss 2013developme nt pla ns.Nopersonal injuryaccidentoccurre d,nomajora cci denta nd a bove, nomajorfireacci dentsw ithoutenvironmentalI L. . I_一 L.

36、 I. . I. LL-I - - LJ.I. >J 一 " 一 . - . I , _L .Here,onbehalfofmycompany2013 work reportstpollution ac cide nts,safety forthree consecutiveyearstomaintai一 .一 - -.一on pr omoting t hepoweroftheotheGe neralAssembl y,forconsi deration.n stabilitytog oodposture. 一 _ _ - _| 一 I _ _PillarI,2012backi

37、 Businessfinancialindicatn 2012,XXpowercompa niesa dhere t o theparty's 17 greatspiritforguidance,com prehe nsivelyimplementthescientificconcept of development, promoti ngcost-leadershi p strategy,sta ndards,focusors:total profitsof255 milli onYuan, beyondthe a nnualbudgetof207million Yuan,beyon

38、dthe Datang compa ny index41.89milli on Yuan,a n increase of1.76million Yua n, FCM a ssessment at gradefour.一 .111_I -.L . . _. I I - 1| | I . .一一 一 . I _ . 一 一 .onofthe safetyloopfive-star managemeurther regul ate securityroutines, safetysupe rvisionand managemeon impl ementation, lea n management,

39、 conti-.1.< I - -.11 . I -一ntnetworkr oleto playtoachieve cl osed-l oop.Strengtheninuouslyim prove,sm ooth present safety situationofenterprise ma nagement,coal compl eting312.25g /kWh,down 0.1 g /kWh; integrated a uxiliary power. . II- -I - - _ |. II _ I 一 .一 一一 一 .一of habit ualviolati on of,str

40、engthenibusiness management a nd cconsum ption rati oin 5.12%,dow- -ng thesafetysupervisionofoutsour cing contra ctors. Carried out in spring andautumdication ofstaff,manage a harmoniousand democraticatmosphercedcompare dto lastyear,carbon 0.09g/kWh,sulfurdi一.一_ L -. . I-. -. 一 .一 L. I. . I. In of s

41、ecurity inspections,flood controland ie ofthegood sit uation.Mai nindicat ors areasfoll ows: -the battery indioxide 0.104g /kWhNOx 0.512g/kWh;dustremovalefficiency ofmorethan. 一 i _ . . .11 一一一.Ld一 . I . 一 一. cator:power ge nerationtotaled7.815billion kWh,bey ondthe a nnualbudget implementation capa

42、city of315mill99.8%. -Relia bility index:e quivale ntavailabilityfactorin 93.47%, increased 7.95% froma yearearlier.on safety andthe Olympi cGamesa nd otherSalestotaled7.425 bi llion kWh,excee dingsale s of330milli on k Wh t heverthesameperioda year e arlier.Majorachievement s:導游員管理制度一、導游人員應嚴格按照國家要求

43、及公司要求進行各項工作。二、導游人員應保持良好的儀容儀表，穿著樸素大方，帶團嚴禁穿高跟鞋、奇裝異服、濃妝艷抹。三、導游人員應提前半個小時抵達團隊集合的地點，做好各項準備工作：攜帶話筒、社旗、出團預算書、確認書、意見表、團款。團隊出發時致歡迎詞、行程概況、景區概況，注意事項，路途中要盡量調動游客情緒，結束時要致歡送詞，到家后要寫工作日記。四、導游人員應始終堅持微笑服務，認真負責，細心周到，體貼入微，盡量滿足游客合理要求，能與每一位游客交流、溝通。如遇問題立即報公司解決。五、導游人員應配合并監督司機、地陪工作，尊重領隊意見。團隊夜間行車時導游要提醒司機行車安全，不開疲勞車。每開四個小時車，要停車休

44、息20分鐘。六、導游人員處理各種事情要以大局為重，時刻維護公司利益與游客合法權益。七：導游人員應公私分明，嚴禁與地陪聯合鼓動游客購物，擅自增加景點與購物點，嚴禁私拿回扣，發現老鄉店要立即終止。八、導游人員帶團時帳目要清楚，隨時記清每一筆開支，保存好發票，嚴禁虛開、虛報，損公肥私，團隊返回后一天內交清賬目。九、導游員嚴禁與游客共餐（特殊團隊除外），每餐最少要看三次，住宿時要檢查房間，發現問題及時解決。十、導游人員要時刻與游客在一起，嚴禁脫離游客，單獨活動。十一、導游人員要與駕駛員、地陪保持距離，嚴禁與司機、地陪單獨行動或交頭接耳。十二、導游人員要保守公司各項機密，不得泄露。十三、導游人員應加強學

45、習，在上團前要熟知前往地的景點特色、民俗風情，沿途交通狀況，途經省份、城市、景點概況，要準備好調節團隊氣氛的節目。十四、遇到緊急事件應立即通知公司，并采取各種應急措施。十五、導游人員應時刻監督團隊食、宿、游、行的質量，發現問題立即解決，嚴禁把問題團帶回來，確保團隊質量。十六、導游人員在帶團期間，要嚴格按照團隊確認書上行程執行，如因導游擅自更改行程或自身原因造成的損失，由導游個人承擔。旅游安全應急預案（一）一、交通事故處置預案導游人員應該具有交通安全意識和必要的交通常識，提醒司機檢查車輛，發現事故隱患及時提出更換車輛的建議；協助和監督司機做好安全行車工作。交通事故發生后，導游人員應做到：1、立即

46、組織搶救。發生交通事故出現傷亡時，導游人員應立即撥打120急救電話并組織現場人員迅速搶救受傷的游客，特別是搶救重傷員。如不能就地搶救，應立即將傷員送往離出事地點最近的醫院救治。2、保護現場，立即報案。事故發生后，應盡一切努力保護現場，并盡快報案。報公安110或交通事故122報警臺，請求派員趕赴現場調查處理。3、迅速向旅行社報告。將受傷者送往醫院后，導游人員應迅速向旅行社領導報告交通事故發生及旅游者傷亡情況，按領導指令開展下一步工作。旅行社領導應在同一時間報旅游行政管理部門。4、做好旅游團其他人員的安撫工作。交通事故發生后，導游人員應做好團內其他旅游者的安撫工作，繼續組織安排好參觀游覽活動。事故

47、原因查清后，要向全團旅游者說明情況。5、寫出書面報告。交通事故處理結束后，導游人員要寫出事故報告。內容包括：事故的原因和經過；搶救經過、治療情況；事故責任及對責任者的處理；旅游者的情緒及對處理的反映等。報告力求詳細、準確、清楚。如旅游團有領隊的，應請領隊在報告落款處署名。二、治安事故處置預案在旅游活動中，遇到歹徒行兇、詐騙、偷竊、搶劫等，導致旅游者身心及財物受到損害的，統稱治安事故。旅行社應提醒旅游者：不要將房問號告訴陌生人；不要讓陌生人或自稱飯店維可編輯wrod范本Delegates,staff:Hello!intherun-uptotheSpringFestival,weheldonese

48、ssionoffourstaffrepresentativesConference2013-workshop,fullbackin2012,carefulanalysisofthecurrentsituation,discuss2013developmentplans.Here,onbehalfofmycompany2013workreportstotheGeneralAssembly,forconsideration.PillarI,2012backin2012,XXpowercompaniesadheretotheparty's17greatspiritforguidance,co

49、mprehensivelyimplementthescientificconceptofdevelopment,promotingcost-leadershipstrategy,standards,focusonimplementation,leanmanagement,continuouslyimprove,smoothpresentsafetysituationofenterprisemanagement,businessmanagementandcontrolscientificandstandardized,andthededicationofstaff,manageaharmonio

50、usanddemocraticatmosphereofthegoodsituation.Mainindicatorsareasfollows:-thebatteryindicator:powergenerationtotaled7.815billionkWh,beyondtheannualbudgetimplementationcapacityof315millionkWh,anincreaseof757millionkWh.Salestotaled7.425billionkWh,exceedingsalesof330millionkWhtheannualExecutivebudget,ani

51、ncreaseof729millionkWh.-Securitymeasures:unplannedoutages2.5times.Nopersonalinjuryaccidentoccurred,nomajoraccidentandabove,nomajorfireaccidentswithoutenvironmentalpollutionaccidents,safetyforthreeconsecutiveyearstomaintainstabilitytogoodposture.Businessfinancialindicators:totalprofitsof255millionYua

52、n,beyondtheannualbudgetof207millionYuan,beyondtheDatangcompanyindex41.89millionYuan,anincreaseof1.76millionYuan,FCMassessmentatgradefour.-Energy:powersupplystandardcoalcompleting312.25g/kWh,down0.1g/kWh;integratedauxiliarypowerconsumptionratioin5.12%,down0.26%;pollutantemissionsperformancegreatlyred

53、ucedcomparedtolastyear,carbon0.09g/kWh,sulfurdioxide0.104g/kWhNOx0.512g/kWh;dustremovalefficiencyofmorethan99.8%.-Reliabilityindex:equivalentavailabilityfactorin93.47%,increased7.95%fromayearearlier.Equivalentforcedoutagerate0.08%,0.16%reductionoverthesameperiodayearearlier.Majorachievements:first,w

54、eshouldadheretothetwo"managementsystem"basis,strengtheningtechnologicalresearch,strengthenhiddenhazardscontrolandintrinsicsafetyEnterpriseconstructiontooknewsteps.-Thetwo"managementsystem"forimprovement.Focusonpromotingthepowerofthecompanymanagementsystemandtheapplicationandimple

55、mentationofthesafetyloopfive-starmanagementsystem,improvethesafetymanagementsystem,realizethesystemofsafetycontrol.Furtherregulatesecurityroutines,safetysupervisionandmanagementnetworkroletoplaytoachieveclosed-loop.Strengtheningthesupervisionandmanagementofhabitualviolationof,strengtheningthesafetys

56、upervisionofoutsourcingcontractors.Carriedoutinspringandautumnofsecurityinspections,floodcontrolandinspection,safetyproductionmonth,daysupervisionofproductionsafetyandtheOlympicGamesandother修人員隨便進入房間；不要與私人兌換外幣；出入房間鎖好房門，夜間不要貿然開門；貴重物品不要隨身攜帶或放在房間內，可存入飯店總臺保險柜；離開游覽車時不要將證件或貴重物品遺留在車內。導游人員要始終與旅游者在一起，注意觀察周圍環

57、境，經常清點旅游者人數；車行途中不得隨意停車讓無關人員上車，若有不明身份者攔車，導游人員應提醒司機不要停車。發生治安事故，導游人員應：1、保護旅游者人身及財產安全。導游人員應挺身而出保護旅游者，將當事旅游者轉移到安全地點，力爭追回錢物；如有旅游者受傷，應立即組織搶救。2、立即報警。導游人員應立即向當地公安部門報案，并積極協助破案。報案時要實事求是報告事故發生的時間、地點、案情和經過，提供犯罪嫌疑人的特征，受害者的姓名、性別、國籍、傷勢及損失物品的名稱、數量、型號、特征等。3、及時向旅行社報告。要及時向旅行社領導報告治安事故發生的情況并按領導指令開展工作，情況嚴重時，請領導親臨指揮、處理。4、安

58、定旅游者的情緒。治安事故發生后，導游人員應采取必要的措施，安定旅游者的情緒，力爭使旅游活動按行程計劃進行。5、寫出書面報告。導游人員應寫出詳細、準確的書面報告，除報案內容外，還應寫明案件的性質、采取的應急措施、偵破情況、受害者和旅游團其他成員的情緒及有何反映、要求等。6、協助領導做好善后工作。導游人員應準備好必要的證明、資料，處理好善后事宜。ctivities, comprehensivea nd tampi ng Safety Foundati on .Troubleshooting, managementme cha nism, giveful lplay to r ole oftechnical supervisi on a nd r ealization oftrouble shooting, manageme nt, improve dprocessma