2006 IBM Corporation IBM Corporation Presentation subtitle: 20pt Arial Regular, teal R045 | G182 | B179 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white I r r ti NOT FOR EXTERNAL USE Netcool綜合 IT服務管理解決方案 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 議題 IBM 總體解決方案簡述 工行網管系統的情況和相關產品 監控管理相關產品介紹：服務管理 /系統監控 /應用監控 /安全監控 其他相關產品簡介 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements IBM服務管理解決方案 流程管理 服 務 管理平臺 集中運 維 管理 IBM 服務管理 ITIL 最佳 實 踐 IBM IT服務管理構想 人 互動 高生產力 流程 基于最佳實踐 (ITIL) 自動化 可定制的 信息 標準化 關聯整合 準確可信 技術 集成 可視化 基于角色 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Gartner IT 成熟度模型 應對 主動 監控性能 分析趨勢 設定閥值 預測問題 自動化管理 建立成熟的資源和變更管理流程 盡力管理 救火 資源管理 記錄問題管理流程 報警和事件管理 監控可用性 定義服務 明確費用 設定合理目標 確保 SLA服務水平 監控和報告服務 容量規劃 服務 價值 IT 和業務關系 不同級別的服務選擇和相關價格 基于策略的配置 自服務工具 IT提升的業務流程 業務規劃 維護配置 服務和客戶管理 業務管理 Level 1 Level 2 Level 3 “利潤” 管理 服務流程管理 Level 4 無序 Ad-hoc 沒有記錄 無法預期 多個幫助臺 很好的 IT運維 被動用戶電話通知 Level 0 Source: Gartner 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 故障 /問題管理 變更管理 版本管理 其它 流程管理 CMDB： IT 和非 -IT資 源 資 源之 間 的關 聯 服務管理 總體架構：從服務視角規劃 IT服務管理的總體架構 網 絡 管 理 系 統 管 理 應 用 管 理 存 儲 管 理 安 全 管 理 數 據 庫 管 理 中 間 件 管 理 整合 IT運維管理平臺 IT基礎架構管理 實時運行監控 可控和自動化操作維護 安全管理 模型關系 自動化流程的觸發 是否存在影響服務的工單 閉環流程 知識管理 文檔管理 值班管理 其它 配套系統 調用 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements IT服務管理框架的技術實現 業務影響和關聯分析（ Netcool Omnibus / Impact） 應用管理 系統管理 網絡管理 服務流程 Maximo 綜合呈現、業務視圖、管理門戶 （ Tivoli Business Service Management） 展示層 關聯層 匯聚層 管理平臺層 管理對象層 統一的事件管理平臺（ Netcool Omnibus） 統一的配置管理數據庫（ CCMDB） 服務器 操作系統 中間件 數據庫 應用 網絡設備 網絡連接 網絡服務 服務狀態 組件狀態 響應時間 安全管理 安全設備 日志 人員崗位 工作單 幫助臺 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 主要產品 事件管理 使用情況 Omnibus/Webtop (Netcool) 事件管理平臺 已有，用于網管事件管理 Impact (Netcool) 事件豐富和關聯分析 已有，用于網管事件豐富和分析 服務管理 ITCAM for ISM (Netcool) 服務信息采集（ 20多種監控器） 部分： ICMP/SNMP/TCP Port，用于網絡性能監控 ITCAM for WAS/RTT/SOA/J2EE 應用狀態和性能監控及診斷 TBSM (Netcool RAD) 建立服務模型，進行服務狀態和水平監控 配置管理 TADDM/CCMDB 配置自動發現和配置管理數據庫 網絡管理 Precision (Netcool) 網絡拓撲管理 已有，用戶分行網絡拓撲和資源采集 Proviso (Netcool) 網絡性能管理 已有，中心網絡性能管理 Syslog/Trapd Probe (Netcool) 網絡設備 trap/syslog事件采集 已有，用于網管事件收集 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 主要產品 系統監控 使用情況 SSM/ASM (Netcool) 和 ITM (Tivoli) 系統監控 部分 SSM/ASM，中心網管服務器的監控 操作維護 TPM/TIO (Tivoli) 部署管理 TWS (Tivoli) 作業管理 存儲管理 TSM/TPC (Tivoli) 存儲備份和監控管理 安全管理 TIM 身份管理 TAM 認證管理和單點登陸 TSOM (Netcool) 安全信息監控 Insight 安全審計 流程管理 Maximo (MRO) 服務臺管理 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 現有中心網絡管理結構 呈現評估 信息綜合分析處理 全面信息采集 實時監控界面 Precision RDBMS 工行報表 Proviso 性能管理 Object Server 事件自動化處理 重復事件壓縮 Syslog Trap P SNMP Netflow DataLoad 統計分析報告 設備故障 性能和流量采集 拓撲發現 故障點定位 G ISM M 網絡測試 Impact 事件豐富和影響分析 WebTop Portal 工行 CMDB Omnibus事件管理平臺 Object Server核心事件管理服務器 定制的事件結構和級別 自動化處理規則 重復事件壓縮 Syslog/Trapd探針 事件采集 事件預處理格式化 工行網管事件級別定義 事件翻譯 事件過濾 ISM ICMP網絡連通性測試 Impact事件關聯和業務影響分析 與工行資源管理數據庫集成進行事件豐富 備份設備事件升級 頻發事件策略 Precision拓撲管理 自動拓撲發現 基于拓撲的事件關聯 Proviso數據中心網絡性能管理 ISM SNMP分行網絡性能監控 Webtop網管監控界面 Portal數據中心網管集成 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 事件管理平臺 Netcool Omnibus 高性能事件管理平臺，是業界主流的 IT統一監控的事件管理平臺 內存運行數據庫和歷史關系數據庫分離 先進的事件壓縮 超強的自我維護能力 Tivoli Netcool 事件平臺 Benchmark測試： 每天處理 3百萬條事件的吞吐率 , 200個并發用戶，響應時間 2.5秒 每天超過 9500萬的事件， 30個并發用戶，響應時間 2.5秒 測試公司： McClellan Consulting 主要從事深入分析新興的網絡技術工作。 提供客觀的分析結果方便了最終用戶對網絡新技術的評估 benchmark 分析技術和經驗來自于與哈佛大學的 Scott Bradner （哈佛的網絡設備測試實驗室）的合作研究 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Netcool提供多種類型的信息采集探針 Netcool事件采集特點 提供幾百種探針，集成各種設備和軟件的管理信息 全球用戶信息處理經驗的大量累積 靈活和方便的信息過濾、分析和豐富 自動的存儲轉發功能 與傳統系統管理廠商的集成探針，實現 IT管理整合 HP IT/Operations Center BMC Patrol CA TNG Tivoli /TEC Microsoft MoM 等 Voice/Data Switches New bridge 46020 Siemens HMS Ericson ACP 1000 NET ADU Lucent Agile ATM Ericsson AXE10 Voice ASCOM C LOG DAWCOM Tekelec Eagle STP ECI/eNM ECI/Telematics Nortel DMS Ericsson MD110 Nortel Meridian Probe Nortel Magellan NMS V10.3 Nortel Integrated Netw ork Management Fibremux Lightw atch PriorityCall NMS (Exel) Alcatel Generic OS-OS I/F ASCOM PANMAN LOG PDS-Schneider DCCS NET IDNX NET Promina sw itch (CORBA) ASCOM TimePlex 2000 TL1 Nortel TNMS (SDH) Cisco StrataView+ (V7&8) ACP1000 NET STM-1 GPT System X GPT EM-OS EMS/NMS Seagate NerveCenter v3.5 NET Open/5000 Netlabs (DiMONS 2G) Solistice Enterprise Manager HP NNM V3.31 HP NNM V4.x HP NNM V5.x Solistice Domain (SunNet) Manager Cabletron Spectrum IBM NetView V3.31 Tivoli TME 10 NetView V4.1R1 Tivoli TME 10 NetView V5.0R1 Sitescope NMS Castlerock SNMPc Systems Management & Database HP IT/Operations Center BMC Patrol V3.2 NT Event Log MS Exchange Robomon VAX OPCOM VAX PolyCenter/PCS Unix “Top” Informix Oracle Sybase MS SQL IIS Apache Generic Internet & Environmental Generic Generic G2 (Chat) FIFO Foreign Data Feeds probe (TCP) Probe Heartbeat Generic ODBC Syslog probe Modular UNIX top utility trapd RS232/Terminal Server POP3 (email) CheckPoint Firew all-1 HTTPD Common Logfile HTTPD Error Log RADIUS Accounting Log KBU/Fivemere Landis and Staefa HVAC Ping 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 進行多層次的事件關聯分析 提供事件管理的多級分析處理 靈活的策略定義和實現 事件分類預處理 （ Probe） 重復事件壓縮 （ Object Server） 故障 /恢復關聯（ Object Server） 基于策略的事件關聯（ Impact） 事件信息豐富（ Impact） 基于服務根源故障分析（ RAD） 定位故障系統 服務影響分析 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 事件壓縮 Service-level correlation Business impact correlation Topology RCA correlation Share with external system Time/frequency suppression 事件壓縮和匹配 Translation & normalization Log full 15:07:02 Log full 15:07:04 Log full 15:07:07 Log full 15:07:22 Log full 15:08:00 壓縮規則可以根據管理需要進行定義 拓撲 事件 性能 Log full 15:07:02 15:07:02 1 count first last 42 73 24 8 05事件的唯一值標志 Identifier= Node + AlertGroup 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 故障與恢復的自動關聯 Service-level correlation Business impact correlation Topology RCA correlation Share with external system Time/frequency suppression 事件關聯處理 Translation & normalization 拓撲 事件 性能 CPU threshold exceeded 15:07:04 CPU threshold cleared 15:07:34 cleared CPU threshold exceeded 15:07:04 15:07:34 故障 恢復匹配 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 基于策略的事件關聯 頻發事件示例 Service-level correlation Business impact correlation Topology RCA correlation Share with external system 基于事件和頻率的壓縮關聯 Translation & normalization Ping failure 15:07:04 Ping failure 15:07:24 Ping failure 15:07:46 Ping failure 15:08:04 Ping failure 15:08:34 Ping failure 15:08:34 15:07:04 5 count first last suppress unless I receive 5 in 3 minutes 拓撲 事件 性能 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 事件管理具有很靈活的定制能力 事件數據庫結構靈活定制，根據管理需求增加事件字段 事件信息的管理規則靈活方便定制 過濾、分類、級別的靈活定義 按照被管對象、時間、位置、所屬業務的不同定義靈活的規則 信息提取和翻譯 信息的豐富 自動化策略 呈現的靈活定制 根據監控需要靈活定制的視圖 信息顯示、排序、過濾條件 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 提供多種類型的 Gateway，與其它系統進行信息集成 豐富的外部接口（ Gateway），快速實現與其它系統的集成 Remedy， Peregrine等幫助臺雙向 Gateway 各種數據庫接口 Socket接口 SNMP接口 文件接口 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements WebTop可定制化的實時運維監控視圖 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 與幫助臺的集成 集中的事件管理平臺提供 IT基礎架構管理與幫助臺的唯一接口，并實現閉環的事件管理流程（通過 Gateway） 更進一步是如何從 IT基礎架構事件產生有價值的故障工單，而不是簡單的事件 : Service Desk 需要技術信息以解決問題 Service Desk 需要業務信息以了解問題的影響 Service Desk 不是一個合適的地方判斷一個 incident的業務影響 它的作用是快速提供幫助 Netcool IMPACT 技術使 Netcool 可以將業務信息加入到自動產生的 Ticket 中 Enabling Incident Management 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Impact事件管理平臺與企業資源信息 (CMDB)的集成 事件平臺 Web Services Impact OMNIbus Netcool 數據源 DSA Event Listeners Event Readers Policy Engine DSA DSA DSA DSA Tivoli Middleware: Web Services XML, LDAP TIBCO SNMP, Socket JMS, Oracle 數據庫 Any Database Databases: Homegrown Provisioning Inventory Incident Any CMDB Tivoli Data Warehouse Assets: Precision IP MRO Dorana 事件的整合平臺 事件平臺與企業信息資源的 實時橋梁 企業整合的信息資源 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 信息關聯的目標 事件管理平臺與其他信息資源如 CMDB集成的目標是 : 影響分析 事件的豐富 事件的抑制 /聚合 事件的關聯分析 通知和事件的升級 Impact 中間件 : Web Services XML LDAP TIBCO TCP/IP SNMP 數據庫 : Homegrown Provisioning Inventory Incident 任何 CMDB Data Warehouse 資源 : Precision IP MRO Dorana OMNIbus 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Netcool Impact信息豐富關聯示例 Netcool提供與外部數據多種類型的查詢接口 提供策略編輯工具，根據管理需要定義關聯豐富策略 CMDB 網管 Site A | WAN | on ISDN now ! 幫助臺 新故障單 : Site A, WAN, on ISDN now BKP A ISDN 2 PRI A WAN 1 Type Site Port IP Mo/Fr, 8/18 256 kBit/s A Coverage Min. Rate Site 2 | Link Up 1 | Link Down 網絡 2006 IBM Corporation IBM Corporation Presentation subtitle: 20pt Arial Regular, teal R045 | G182 | B179 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white I r r ti 服務管理產品 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 服務管理 基礎架構信息采集 端到端服務信息采集 事件管理 性能管理 交易分析 服務模型 定義服務和組件的依賴關系 定義與資源的映射關系 動態發現依賴關系 服務水平管理 監控服務質量 跟蹤服務質量失效 服務影響分析 對基礎架構的事件信息進行處理，分析對最終用戶和服務的影響 服務視圖 實時信息呈現 服務導航 安全管理 發現 Note: Animated Slide 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Tivoli Business Service Management實時服務業務管理 TBSM為 IT 和業務用戶提供可視化的業務視圖，關注至關重要的業務服務健康和性能 . TBSM 為管理提供 以服務為核心的途徑 TBSM 能力 : 建立任何服務的模型 定義 & 跟蹤實時的 SLAs 建立客戶業務服務監控視圖 外部數據源驅動服務狀態 /健康狀況 先進的公式和計算等數字規則 關鍵性能指標可視化 (KPIs) 可以利用 CMDBs 或者資源數據庫定義服務 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements TBSM邏輯架構 組合的服務模型 DSA DSA DSA Postgres Oracle MSSQL Sybase MYSQL 利用客戶數據 : (用于定義服務 , 驅動狀態 & 承諾 , & 建立 IT 資源到業務服務的關聯 事件匯聚平臺 (OMNIBus) 基于自動發現 應用拓樸 (CCMDB, TADDM) 發現 基于自動發現 網絡拓樸 (Precision) 實時 SLA 跟蹤 客戶數據 (Inventory, CMDB,.) DB2 可擴展到 450+ 數據源 任何數據庫 利用現有的資產 DSA = Data Source Adapter 事件 發現 業務數據 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 服務模型和服務水平監控 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 服務綜合監控臺 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 關鍵服務狀態 -服務質量 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 關鍵服務狀態 - 性能和可用性 2006 IBM Corporation IBM Corporation Presentation subtitle: 20pt Arial Regular, teal R045 | G182 | B179 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white I r r ti 系統監控產品 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 系統和應用監控 ITM 6.1架構 Branch / Site Datacenter Monitoring Infrastructure Server - OS - Databases - Applications - etc. Server - OS - Databases - Applications - etc. Managed Systems Managed Systems TEPS TEMS TDW TEMS User Interface Agent-based Agent-less Agent-based Agent-less TEMS 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITM v6.1 System Context Diagram The big picture ITM v6.1 Omnibus TBSM TDW TSLA Omegamon XE for WBI & WAS UI can be presented inside the TEP Omegamon uses the ITM 6.1 infrastructure TSLA 2.1.1 will also read from TDW 2.1 TSLA reads from TDW 1.x Reporting Tools Reports provided from TDW data Use UI to present monitoring state Use UI to show historical data Use UI to execute mitigation actions Use UI to configure monitoring OS OS used to authenticate users in TEP OS monitored by ITM Business Applications, Middleware and Databases monitored by ITM Context Launch from TEP (seperate GUI) NetView/zOS Events are sychronized between Omniubs and ITM v6 Target Application & Middleware ITCAM RTT 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 整合的端到端系統和應用管理 Platforms Databases Applications Business Integration Web Infrastructure Messaging & Collaboration Lotus Domino Exchange Unix Windows Linux OS/400 DB2 (Z & Distributed) Oracle Informix SAP Siebel Tuxedo WebSphere MQ WebSphere MQ Integrator WebSphere (Z & Distributed) IIS iPlanet Apache WebLogic SQL .NET (full suite of MS apps) CICS IMS z/OS Sybase Citrix VMware Web Services SOA Cluster(s) IBM Tivoli monitoring spans the breadth of your IT environment and provides fast time to value because its so easy to deploy! Universal Agent 70+ Custom Packages available for modification Agent-less Adapter URL, SNMP, File, Socket, UDB . Agent Quick attach API System P 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements A Look at the Tivoli Enterprise Portal 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Technical View Data Delivery Real Time Data Short Term Historical Data Long Term Historical Data Agent SQL Queries Tivoli Enterprise Portal Memory: refresh every x minutes Binary File: 24 hours life time Granular Data Granular Data RDBMS Tivoli Data Warehouse N T : A t t ri b u t e G ro u p sN T _ M e m o r y N T _ P r o c e s s N T _ D i s k N T _ P r o c e s s o rD B2 : At t ri b u t e G ro u p s D B 2 _ B F D B 2 _ L o c k D B 2 _ I n s t D B 2 _ P a r ti t io nSQ L : A t t ri b u t e G ro u p s S Q L _ D B S Q L _ L o c k S Q L _ T B L S Q L _ . . . . Tivoli Enterprise Portal for display of all data Same portal to perform warehouse Aggregation, Pruning and Reporting Raw data in warehouse in addition to summarized data requested Warehouse DB tables easily accessible by your choice of reporting tools 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Universal Agent The Agent-less Monitoring Solution Allows you to do agent-less monitoring of up to 100+ systems from a single instance of the agent Provides multiple data providers for maximum flexibility on virtually any platform Eliminates 3rd Party point solution The heart and soul of OPAL solutions and launch pad for rapid ISV development Established development team, cheaper way for quick extensions File API HTTP ODBC Socket SNMP Post Script Universal Agent 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 豐富的在線資源，超過 300種驗證過的產品擴展 提供靈活的擴展能力管理特定或者特殊的應用，如 Automation packages, integration adapters, agents, technical integration papers, trap definitions, Plug-in toolkits, or application registration files /software/tivoli/opal Open Process Automation Library (OPAL) Online ecosystem to highlight integrations between IBM and partners 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 端到端應用管理 Transactions Applications 交易監控 響應時間 故障隔離 應用監控 深入診斷 跨系統關聯分析 應用和中間件診斷 應用性能分析 深入到代碼級的分析 從用戶體驗的角度監控端到端交易 追蹤交易流 隔離故障部件 Resource Monitoring 資源監控 應用服務器監控 自動化響應 對 J2EE、 MQ、 Database等的監控 應用資源消耗分析 負載趨勢分析 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements A p p li c a tion Dev e lopme ntP roble mDete rmi n a tionO pera t ion sTeamO pera t ion sTeamDe v elo pm e ntTeamDe v elo pm e ntTeam3D ep l o y men t如何解決問題并快速部署 ? ITCAM for WebSphere / J2EE 2 1 SOA Management - 如何監控我的服務和服務組件 ? ITCAM for SOA ITCAM SE for DataPower OMEGAMON XE for Messaging Ser v icesatom ic and compo si t eO pe ra t io na l S y s te m sCo m po s i te A p p l icat io nsS A P Cu s t o mA p p l ic a t io nOOA p p l ic a t io nIS VCusto m A pp sP la t f orm S up po r t ing M iddle w a r eMQ DB2Unix O S /3 9 0Ou t lo o k是否達到了我設定的服務水平 ? ITCAM for RTT ITCAM 端到端應用服務質量監控 加強運維監控 ITCAM for J2EE Operations ITCAM for ISM 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM 針對不同層面的管理要求 發現和確定優先級 隔離并分配 診斷 解決 問題解決流程 用戶 軟件 Level 1 Operator ITCAM for RTT ITCAM for ISM Level 2 Operator ITCAM for RTT ITCAM for SOA ITCAM for J2EE Operation Subject Matter Expert ITCAM for WS/J2EE ITCAM for SOA ITM, OMEGAMON XE Subject Matter Expert Developer ITCAM for WS/J2EE Rational / Eclipse ITCAM for SOA 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM for Internet Service Monitor基礎服務監控 網絡設備性能（ SNMP） 路徑服務質量（ ICMP、 SAA）：可用性、響應時間、 SLA 基礎服務質量（ DHCP, DNS, DIAL, LDAP, FTP、 RADIUS, TCP, HTTP, HTTPS ） 在性能出現問題時通過事件進行報警，統一報告到事件平臺 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 反應用戶響應時間的體驗 提供應用拓撲信息，查看交易路徑，加速問題定位 自動分析響應時間 報告服務水平失效 ITCAM for Response Time Tracking用戶體驗響應時間 快速發現和隔離響應時間的問題 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM for RTT 發現性能問題 Dashboard identifies transactions with response time problems Click to see response time trend 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM for RTT 快速隔離問題 Another click and problems are automatically identified by finding resources that are performing differently than normal Client Web Server Application Server Database 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 資 源的可用性 (Interval Data) 問題診 斷 (實時 數據 ) 性能管理 (歷 史分析 ) 100% Instance Data Capture Sampling Data Systems Overview - Enterprise - Group - Server Server Statistics Overview Create Reports Daily Statistics In-flight Request Request Analysis - Custom Edge Requests Software Consistency Check Memory Diagnosis JVM Thread Display Trap/Alert Management Recent Activity - 48 Hour Metric Comparison Systems Resources Overview Re