UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務事務Part3ServiceInTheConcourse站廳服務Part4ServiceInthePlatform站臺服務Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務處理

Task2.2GateGuidance

引導提示Part1StationReceptionEnglish接待用語

Exercises1A:您服務得很好。非常感謝。B:謝謝您的夸獎。期待不久的將來再次接待您祝您回國旅途一路順風。

A:謝謝，再見。A:Youhavedoneusaverygoodservice.Thankyouverymuch.B:It’sverykindofyoutosayso.Wearelookingforwardtohavingyouhereagaininthenearfuture.Iwishyouapleasantjourneyhome.A:Thankyou.Good-bye.

Exercises2A:請問我們的列車能準時到達嗎？B:對不起，先生，恐怕不行。我們晚點20分鐘。但別擔心，我們正在趕速，很有可能準點到達的。A:我可以到外面走走?B:當然可以，但是注意不要誤了車。

A:Excuseme,butisourtrainonschedule?B:Sorry,sir.I’mafraidnot.Weare20minuteslate.Butdon’tworry.Wearerecoveringthelosttime.Recoveryisquitepossible.A:MayIgooutforawalk?B:Certainly,butmindyoudon’tmissthetrain.

Exercises3A:您好，請問我們在這里停車多長時間？

B:15分鐘。不要走遠了。請留心開車鈴聲。

A:我有足夠的時間到站臺上那家商店買點吃的東西嗎？

B:只要抓緊點，我看來得及。A:Hello,howlongshallwestophere,please?B:Fifteenminutes.Don’tgofar.Payattentiontothedeparture-call.A:DoIhaveenoughtimetogotothatstoreontheplatformandgetsomefood?B:Yes,Ithinkyoudoifyougetamoveon.

II.PracticalEnglishforStationOperation

車站實用接待用語GoodMorningSir/Madam.WhatcanIdoforyou?我能幫您什么嗎?CanIhelpyou,Sir/Madam?有什么事嗎?WelcometoGuangzhouMetro.(theMetropolitanRailway地下鐵道;subway;undergroundrailway)ThisisOperationControlCentreofGuangzhouMetro.

是廣州地鐵控制中心。Thiswayplease!請走這邊！Letmeshowyouthere!讓我給您們帶路！Wouldyoupleasewaitforamoment?請稍等片刻，好嗎？Letmehelpyou.我來幫你。Wouldyoupleasegetontheelevator?請上電梯，好嗎？Thankyou!Youarewelcome!謝謝您！別客氣！Yes,please!No,thankyou!Excuseme!Ibegyourpardon,Sir/Madam.對不起！Iamsorry,Idon’tknow.Pleasestandbehindtheyellowline!

請站在黃色安全線后！PleasefollowmetotheStationControlRoom!

請跟我到站控室來。PleasewaitfortheEmergencyService,here!

請在此等候緊急服務！Pleasewaitforthenecessaryassistance!

請等候有需要的服務！Pleasestandclearofthedoor.

請小心車門。Pleasedon’tsquat,itisdangerous.

請勿蹲姿候車，這很危險。Thenexttrainwillcomeinfiveminutes.

下趟車五分鐘到。Ifyouhavesomethingdropintothetrack,pleasecontactwiththestationstaffs.

如果您有東西掉下軌道，請與車站工作人員聯(lián)系。

Takeiteasy,ithasenoughtime.

別緊張，有足夠的時間。It’sjustaroundthecorner.就在拐角附近Iwonderifyouhaveanychangeaboutyou?

您帶了零錢沒有？Youcan’tmissit.您不會找不到。Goodluckonyourtrip.一路順風。What’sthis?Comein,please!請到我這里來！Oh,Isee!Thatisthewayout!那邊是出去的路！Allpassengersarerequestedtoleavethestationnow!

所有的乘客請現在離開車站！