大全(中英文雙版)面試經典問答大全（中英文雙版）1、問：為什么在這個行業里你能做得特別出色？終于能夠除掉生面團上面的不同條紋了，這意味著我們能比以前投資更多的產品了。----進行額外的研究并把適當的精力運用到你的工作上？給予具體的回答。Q:Whywouldyoubeparticularlygoodatthisbusiness?A:Iwasapastrychef,soIunderstanddessertproductswellandcanhelpyouwithnewproductdevelopment.Recentpreservativeshavecomealongwaytowardeliminatingtexturedifferenceinpastrydough.Thismeanswecaninvestigatemanymoreproductsthanbefore.問：你是如何關注當前時勢的？通訊。我還有一大群分析家朋友。通過描繪一些符合你目標的出版物或貿易團體來證明你對該企業或職業領域的興趣。Q:Howdoyoustaycurrent?A:IporeovertheWallStreetJournal,theTimes,InstitutionalInvestor,andseveralmutualfundnewsletters.AndIhaveanumberoffriendswhoareanalysts.2、問：為什么你認為你對該行業會保持長久的興趣？其對多方面應用多媒體作為培訓手段感興趣。----你對該行業的發展前景有什么期望或設想？它使你不需晉升就可以獲得發展嗎?這家企業里什么使你最受鼓舞？你可以提供什么證據來證明你的興趣來源于你極度的好奇——可能回到幾年前的時間去找這個證據——而不是目前這些你可能放棄的一時興致?Q:Whydoyouthinkthisindustrywouldsustainyourinterestoverthelonghaul?A:ThetechnologyintheindustryischangingsorapidlythatIseelotsofroomforjobenhancementregardlessofpromotions.Iamparticularlyinterestedinthemanyapplicationsformultimediaasatrainingtool.3、問：5年之內你想處于什么位置？能。----言馬上就會把你從進一步的考慮中淘汰掉。Q:Wheredoyouwanttobeinfiveyears?A:I'dliketohavetheopportunitytoworkinaplantaswellasatthehomeoffice.Ialsohopetodevelopmymanagementskills,perhapsbymanagingasmallstaff.4、問：描述你的理想職業。我的客戶。現在我熱切盼望我能培訓那些新招聘進來的人。----機會，你希望從那些經驗里學點什么東西。避免談具體的時限和工作頭銜。Describeyouridealcareer.A:I’dliketostayinafieldrelatedtotrainingnomatterwhathappens.Iwastoointerestedinbusinesstoworkatauniversity,butIbelievethatteachingissomehowinmyblood.I’vebeengoodatsalesbecauseItookthetimetoeducatemyclients.NowIlookforwardtotrainingthenewhires.5、問：如果你有無限的時間和經濟來源，你會怎樣使用它們呢？競爭者，同時一路享受當地的美食，您呢？----一種信仰，即使是作為一種興趣而毫無報酬都無所謂Q:Ifyouhadunlimitedtimeandfinancialresources,howwouldyouspendthem?A:I’dlovetobeabletotakeseveralexecutiveseminarsonfinancialmanagementthatarenotgearedtowardfinancialexperts.I’dalsolovetobeabletoshutdownmydepartmentlongenoughtosendeveryonethroughanOutwardBoundtypeprogram.Finally,I’dprobablytravelandlookatforeigncompetitors,andenjoythefoodalongtheway.Whatwouldyoudo?6、問：假如現在是你在我們公司做首次年度總結，我該告訴你一些什么呢？性的思維是如何有助于對存在的問題提出改革方案的。---絕對不是一個好答案。記住，重點談一兩點你個人的優勢。Q:Ifthiswereyourfirstannualreviewwithourcompany,whatwouldIbetellingyourightnow?A:Youdbethankingmeforajobwelldoneandwouldbeexplaininghowyoulookforwardtocontinuingtoseegoodworkfromme.Furthermore,Iwouldanticipateyourexplaininghowyoureallyappreciatedmyputtinginextratimeonsomekeyprojectsandhowmycreativethinkinghelpedcomeupwithsomeinnovativesolutionstoexistingproblems.7、問：告訴我一些有關你自己的但在你的簡歷上又沒有反映出來的東西。答：你可能不知道我16歲就開始管理自己的投資組合，我認為你能理解我對投資銷售方面的興趣是重要的。在過去的8年里我平均每年獲得12%的盈利。----性和經驗的獨特的天賦或技能Q:TellmesomethingaboutyourselfthatIdidn’tknowfromreadingyourresume.A:Youwouldn’tknowthatIhavemanagedmyownsmallportfoliosinceIwassixteen,butIbelievethatitsimportantforyoutounderstandmyinterestininvestmentsales.Ihaveaverageda12percentreturnoverthepasteightyears.8、問：告訴我你了解這家公司的什么。的產品。但我特別感興趣的是你們的不動產資金小組和擴展計劃。----作而不是在另一家不同的公司里做同樣類型的工作呢？招聘者會仔細觀察反映你真正興趣印象。Q:Tellmewhatyouknowaboutthiscompany.A:Iservedasaninternanalysttoarestaurantlastsummer,soIfollowedallthesteakhousechainsclosely.Whatyouhavedoneespeciallywellisfocusonalimitedmenuwithgreatconsistencyamonglocations;thebusinesstravelertrustsyourproductanywhereintheU.S.I’mparticularlyinterestedinyourrealestatefinancegroupandexpansionplans.9、問：你從我們公司的顧客、員工，或者別人那兒了解了我們公司的一些什么情況？服務項目呢？----他們能告訴你一些什么？給出一到兩個你所了解到的例子來解釋你為什么對這家公司感興趣。什么是你可以用來證明你興趣的最有力的例子？Q:Whathaveyoulearnedaboutourcompanyfromcustomers,employees,orothers?A:Iactuallycalledseveralofthekeyaccountsmentionedinyourbrochure.TwoofthecustomersIspokewithexplainedwhytheycontinuedtobuyfromyouyearafteryear.Yourdistributionoperationisphenomenal.Arethereanyserviceimprovementsyouthinkcouldstillbemade?10、問：為什么你想在這里工作？企業的欲望。Q:Whydoyouwanttoworkhere?A:Ilostabidseveralyearsagotoyourcompany.Irealizedthenthatproductsinthecomputerindustryarebecomingincreasinglysimilar.They’resosimilarnow,andretailpricesaresocompetitive,thatserviceisthebestwayforacompanytodistinguishitselffromthecompetition.Thiscompanyhasthebestservicerecordofallitscompetitors,andIbelieveitwilldominatethebusinessinthelongrun.11、問：公司有什么特別的方面使你最感興趣？3絕對沒問題的。Q:Whatparticularaspectofthecompanyinterestsyoumost?A:IammostinterestedinyourLatinAmericandevelopments.Myfatherwasanarmyofficer,sowelivedforthreeyearsinLatinAmerica.Iknowyouhavejustenteredjointventureswithtwoprocessingcompaniesthere.Whatareyourplansforthenextfewyears?12、問：對我們最新的產品和廣告你有什么見解？樣做是不是要糾正最近有關高脂食物的負面報道，而避免與傳媒直接交鋒？----你應該對該公司的新產品和廣告運作充分熟悉，從而能對之做有見識的、明智的評價。提供具體的建議和肯定的評價。Q:Whatdoyouthinkofournewestproductandads?A:Itseemsthatyournewadsaretryingtoshowthatbreakfasttimeisfamilytime,withacertainwholesomeness.Areyoudoingthistobalanceagainsttherecentbadpressabouthighfatfoods,withoutattackingtheissuedirectly?13、問：告訴我你認為我們公司在業內有什么突出的優點？們最相當的競爭對手而言，你們也還是處于有利地位。----司來說是何等的重要。Q:Tellmewhatyouthinkourdistinctiveadvantageiswithintheindustry.A:Withyourlowcostproducerstatusandheadquartersoperationinalowcostareaofthecountry,youseeminabetterpositiontobeabletospendaggressivelyonR&D,eveninadownyear,comparedtoyourclosestrival.14、問：作為一家企業，你認為我們哪些領域最易受攻擊？心的事情。我曾為一家與別的企業合并的機構工作過，但我知道我能安然渡過風暴。----如果你熱衷該企業，那么你對該工作的前景很可能早就胸有成竹了。Q:Wheredoyouthinkwe’rethemostvulnerableasabusiness?A:Yourcashpositionandstrongproductpresencemakeyouanattractivetargetforatakeover.That’smyonlymajorconcern.Ihavealreadyworkedforoneorganizationthatmergedwithanother,butIalsoknowIcanweatherthestorm.15、問：如果你來經營這家公司，你會有什么不同的做法？項目。----”可能會學到有價值的東西。Q:Whatwouldyoudodifferentlyifyouranthecompany?A:Imightinvestigatewhethertoselloffthelightmanufacturingbusinessesandstartanaggressivesupplierrelationsprogram.16、問：你在應聘別的公司嗎？應聘什么職位？試過幾家大型國有快餐連鎖店，如SUPERBURGER和CLACKEY’SCHICKEN。----你的風險會比較低。Q:Whatotherfirmsareyouinterviewingwith,andforwhatpositions?A:Actually,I’vedefinitelydecidedtopursueacareerasarestaurantmanager,soIamapplyingonlyforrestaurantmanagementtrainingprograms.I’verecentlyhadinterviewswithseveralotherlargenationalfastfoodchains,suchasSuperBurgerandClackey’sChicken.17、問：你認為你的資深能力完全超出這份工作所需的能力嗎？做得好的話，我期望能擴大我的責任范圍以利用我其他方面的技能。----/地回答了這個問題并對他自己的能力表現得完全自信。Q:Doyoubelieveyouareoverqualifiedforthisposition?A:Notatall.Myexperienceandqualificationsmakemedomyjobonlybetter,andinmyopinion,mygooddesignskillshelptosellmorebooks.Mybusinessexperiencehelpsmeruntheartdepartmentinacostefficientmanner,thussavingthecompanymoney.Finally,IthinkI’mabletoattractbetterfreelancetalentbecauseofallmyindustrycontacts.Myqualificationsarebetterforthecompany,too,sinceyou’llbegettingabetterreturnforyourinvestment.Again,I’minterestedinestablishingalongtermrelationshipwithmyemployer,andifIdidwell,Iwouldexpectexpandedresponsibilitiesthatcouldmakeuseofevenotherskills.18、問：如果我們的競爭對手給你一份工作，你將會怎么做？這也同樣是你詢問面試官的見解的好時機。Q:Whatwouldyoudoifoneofourcompetitorsofferedyouaposition?A:I’dsayno.I’mnotinterestedinotherplayersinthisindustry.IwanttoworkforNikebecauseIwonanumberofraceswearingtheNikebrand.BecauseofmypositiveexperiencewithNike,IknowI’dbeconvincingsellingyourproducttoretailers.19、問：為什么你準備辭去現在的工作？一個貸款人的經驗已為我招募新的貸款人納入培訓項目做了特別的準備。給出2～3個你準要指出為什么你相信現在這個職位會提供給你挑戰的機會和你期望的另一些職責。Q:Whyareyoureadytoleaveyourcurrentjob?A:Myinterestliesinreturningtothebankingindustry.Icanworkinhumanresourcesmanagementinmanyenvironments,butIbelievethatmyexperienceasalenderpreparesmeexceptionallywellforrecruitingnewlendersintothetrainingprogram.20、問：是什么促使你想從事這類工作？你喜歡的事情而獲得報酬。面試官會想知道你的興趣是否和該特定的工作一致。Q:Whatmotivatesyoutodothiskindofwork?A:Ihavebeenfortunateinmyownschooling;Ihadwonderfulteachers.Iwanttobethatsamekindofteacher,whonotonlyencourageskidstolearnbutalsosetsanexamplethatinspiresotherstowanttoteach.Inthelongrun,that’sourbestchanceofturningaroundthequalityofeducationinthisstate.21、問：做這份工作，你想要什么樣的工資待遇？里最高的工資。你能透露一下你們的工資范圍嗎？招聘者想淘汰那些金錢目標不現實的人。者，問他這個職位的工資范圍,然后讓他對比你的學歷程度和這個職位一般的要求作出考慮Q:Whatsalarywouldyouexpectforthisjob?A:Basedonyourjobdescription,whichmentionsthatyouprefersomeonewithamaster'sdegreeinengineering,Ihopeyouconsiderthefactthatmyskillsmeetyourhigheststandards.Therefore,I'dexpectasalaryatthehighendofyourpayrangeforthepositionclassification.Canyougivemesomeindicationofyourrange?22、問：你可以帶來什么別的人選不可能提供的新技能或新見解嗎？求職者為這份工作帶來意外價值的動力。你是否仔細考慮過這份工作?是否斟酌過當前的工Q:Whatnewskillsorideasdoyoubringtothejobthatothercandidatesaren’tlikelytooffer?A:BecauseIhaveworkedwiththeoldestplayerinthisindustry,Icanhelpyouavoidsomeofthemistakeswemadeinourestablishedmarkets.Ithinkthatretainingyourcorecustomerbaseismoreimportantthansecuringnewaccountsrightnow23、問：前一份工作里，什么是你希望完成但卻不能完成的事情？些8～25辭去目前的工作？在該工作上的才能，要避免過多地談過去那份工作的缺陷。Q:Whatwouldyouliketoaccomplishthatyouweren'tabletoaccomplishinyourlastposition?A:Iwashamperedbyasmallbudgetthatlimitedourmarketingeffortstoprintadsandothertraditionalresources.I'dliketoexploreinteractivemedia,becausetheeighttotwentyfiveyearoldcategoryrespondstocomputerbasedmedia.24、問：在過去短短的幾年時間里，你的職業動機是如何變化的？有很大的聯系。Q:Howhaveyourcareermotivationschangedoverthepastfewyears?A:WhenIstartedinsales,Ididn’trealizehowmuchI'dmissitifIleft.NowIwanttostayclosetothefieldorganization,eventhoughI'mlookingformarketingjobs.Yourfirmattractsmebecausetheaccountteamconceptwouldkeepmeintunewithcustomerneeds.25、問：我為什么要聘用你？作了5使這個問題不問到，你也應該找機會在面試過程中說出來，大約就在你結束談話的時候。Q:WhyshouldIhireyou?A:Myunclehadacompanythatwasasmallscalemanufacturerintheindustry,andalthoughhelatersoldthebusiness.Iworkedthereforfivesummersdoingallsortsofoddjobs.ForthatreasonIbelieveIknowthisbusinessfromthegroundup,andyoucanbeassuredthatIknowwhatI’dbegettingintoasaplantmanagerhere.26、問：你的關鍵技能是什么？6年以后，我拓展了大量的關鍵技能，包括商務模型、過程重建、軟件包評價和在UNIX和C語言環境下的優秀編程技能。我非常高興這些技能都是你作與正在面試的這份工作作比較。Q:Whatareyourkeyskills?A:Afterworkingsixyearsasaseniorsystemsanalyst,I'vedevelopedanumberofkeyskills,includingbusinessmodeling,processreengineering,softwarepackageevaluation,andexcellentprogrammingskillsinUNIXandCenvironments.Iwasverypleasedtodiscoverthatthesearetheskillsyou'reseeking.Doyouwanttohearaboutspecificexamplesofmywork?27、問：你的實力是什么？且對他們的才華和解決問題的能力有較好的直覺。這種技能在我看來和這份工作直接相關。我知道你要求有33年實際水平的人相的作用。----份工作的。Q:Whatareyourstrengths?A:Mystrengthsareinterpersonalskills,andIcanusuallywinpeopleovertomypointofview.Also,Ihavegoodjudgmentaboutpeopleandanintuitivesenseoftheirtalentsandtheirabilitytocontributetoagivenproblem.Theseskillsseemtomedirectlyrelatedtothejob.Inoticethatyourequirethreeyearsworkexperienceforthisjob.AlthoughmyresumeshowsthatIhaveonlytwoyearsexperience,itdoesn'tshowthatItooktwoeveningcollegecoursesrelatedtomyfieldandhavebeenactiveinoneoftheprofessionalsocieties.Ialsotrytogainknowledgebyreadingtheindustry'stradejournals.I'mcertainthatmycombinedknowledgeandskilllevelistheequivalentofthatofotherpeoplewhoactuallydohavethreeyearsworkexperience.I'malsocurrentlyenrolledinatimemanagementcourse;Icanalreadyseetheeffectsofthiscourseatworkonmypresentjob.28、問：你的經驗如何與這份工作有關呢？提出問題，使面試官接受你的理論依據。Q:Howisyourexperiencerelevanttothisjob?A:InmycurrentjobI'verecentlycompletedthreereengineeringprojects.Igatheredallthenecessarymarketdata,developedabenchmarkingprogram,andputtogetherateamtodotheevaluationandanalysis.Asaresult,I'mreadytotacklethemajorengineeringprojectthatyou’velistedasthepriorityofthisjobduringthefirstyear.InmypastjobIwastheliaisonbetweentheprojectengineeringgroupandtheinstrumentationgroupinthetestingofanewturboengine.Thisexperiencewillalsohelpmetacklethisjob,whichinvolvesacloseandcarefulworkingrelationshipbetweenyourtechnicalgroupandyourfieldtestinggroup.29、問：對于這項工作你認為什么技能是最重要的?Q:Whatskillsdoyouthinkaremostcriticaltothisjob?A:Theabilitytoevaluatealloftheregulatoryandcompetitiverequirementsforyournewproductarecritical.I'vehadconsiderableexperienceinthisareaasastrategicmarketingandregulatorypolicyanalystinmymostrecentjob,andalsoinmyfirstjob.問：你在這份工作里想提高什么技能？5年，所以你負責管理整個部門的機會就可能受到妨礙。Q:Whatskillswouldyouliketodevelopinthisjob?A:I'dliketodevelopmynegotiatingskills.I'vehadconsiderableexperienceinterpretingandimplementinglargecontracts,butIhavebeenlimitedinnegotiatingtheactualconditions,costs,andstandardsforamajorcontract.Ibelievethisjobwilloffermetheopportunitytobeamemberofanegotiatingteamandtherebytobeginacquiringtheskillsnecessarytoleadtheteam.304表明你有興趣提高工作的等級，處于領導位置上等。Q:Ifyouhadtostayinyourcurrentjob,whatwouldyouspendmoretimeon?Why?A:Ifstayinmycurrentjob,I’dliketogainmoreexperienceinlabornegotiating.Inparticular,I'dliketohelpnegotiatelaborcontracts,resolvegrievancesatthestep4level,andpreparegrievancesforarbitration.Mybackgroundinallotherareasofhumanresourcesisstrong,andIbelievelaborrelationsexperiencewillroundoutmyskillssothatIcanhavetheopportunitytomoveupasadepartmentheadoravicepresidentinthefuture.31問：你如何豐富你目前就任的工作？答：回想1993年時，我是一家電報和無線電公司的研究助理。正當我們取得飛速發展時，此而受到贊揚，并被告知我將納入下次舉辦的價格小組。展示一項能不斷地為你的工作增倦或對之不抱幻想。Q:Howcouldyouenrichyourcurrentjob?A:WhenIwasaresearchassistantforthecableandwirelesscompanybackinninetythree,atatimewhenwewereexperiencingrapidgrowth,ourpricinganalystabruptlyresignedforabetterjob.Duringthesearchtofillhisposition,Ivolunteeredtohelpoutwithoneofthemajorgovernmentprojects.Iworkedconsiderableovertime,studiedonmyown,andhelpedbringtheprojecttoconclusion.IwascommendedformyeffortandwastoldI’dbeinlineforthenextopeninginthepricinggroup.32問：你對你的成功如何解釋？評價。這個問題與“什么使你與眾不同？”問法很相似。Q:Howdoyouexplainyourjobsuccesses?A:Ineverassumeourcustomersaresatisfiedwithourproduct,soIdomybesttofollowupwitheverycustomer.Thisfeedbackhasprovidedvaluableinsightintothequalityandcharacteristicsofourproducts.Thecustomer,aswell,alwaysappreciatesthisfollowup,especiallywhensomethinghasn'tgonerightandyoustillhavetheopportunitytocorrectitonatimelybasis.Inaddition,I’mabletopassoninformationtoourdesignandproductionunitstohelpimprovebothprocessandproduct.33問：和同領域里背景相似的人比較，你如何評價自己？答：在全國所有的銷售員隊伍里我一直排在前10%。我為一家國有新聞刊物推銷廣告版面，10%是提出來的好時機！Q:Comparedtootherswithasimilarbackgroundinyourfield,howwouldyourateyourself?A:Ihavebeenconsistentlyrankedinthetop10percentnationallyforallsalespeopleinmyfield.Iselladvertisingspaceforanationalnewspublication.MyclientsareprimarilylargeandagenciesthatrepresentcorporateinAmerica.I'vealwaysenjoyedthechallengeofsellingtoadvertisingagencyexecutivesbecausetheyalwayssethighstandardsandreallyknowourproductwell.Thisbringsouttheverybestinmycompetitivenature,andI'mconsistentlyatthetop,bothwithinmypublishingcompanyandwithintheindustry.34問：你的寫作能力有多強？政分析者或撰稿人。Q:Howgoodareyourwritingabilities?A:IreallyconcentratedonfurtherdevelopingmywritingskillswhileIgotmyMBA.Itookanentrepreneurialclassinwhichthechiefassignmentwasdeveloping,writing,andcontinuallyrewritingaveryinvolvedbusinessplan35問：你認為一個助理編輯的廣泛職責是什么？那個問題很相似，幾年。Q:Whatwouldyousayarethebroadresponsibilitiesofaneditorialassistant?A:ThoughI’msureitvariesfromcompanytocompany,Ithinkitwouldbesafetosaythatbeinganeditorialassistantinvolvesalotoftyping,filing,andgeneraladministrativework.Iwouldprobablybeexpectedtoreadandevaluatebookproposals,writemanuscriptrejectionletters,havesomelimitedcorrespondencewithauthors,andgenerallyassisttheeditorinwhateverneededtobedone.36問：你熟知什么電腦系統和軟件？WORD、WORDPERFECT、LOTUS123和EXCEL。同樣我也有使用MACINTOSH系統的經驗。通過對電腦網絡的研究，我已對局域網熟悉起來。的商業環境里，電腦操作能力是必需的。WORD文字處理程序和EXCEL電子制表經驗是必要PC如出版業和廣告業就使用MACINTOSH悉MACS的好處。Q:Whatcomputersystemsandsoftwaredoyouknow?A:IhaveusedPCswithgeneralofficesoftwaresuchasMicrosoftWordforWindows,WordPerfect,Lotus123,andExcel.IhavesomeexperiencewithMacintoshsystemsaswell.Andthroughmysearchforacomputernetwork,I'vegainedsomefamiliaritywithlocalnetworks;thecomputercompanyweusedtrainedmeonbasictroubleshootingissues.37問：舉出一個例子說明你是如何不顧困難把一個項目堅持到底的。3你的回答應集中在如何解決困難和執行方案上，而不是集中在困難的本身。Q:Giveanexampleofhowyousawaprojectthrough,despiteobstacles.A:Iactuallyrotatedoffanaccountbutkeptmyhandinitasanadviser,becausetheclienthadthreatenedtopulltheaccountifhewasn’tdealingwithme.OverthreemonthsIwasabletomaketheclientmorecomfortablewithmyreplacementwhileIslowlydecreasedmypresence.38問：告訴我你做決策的一個例子。4說明你怎樣收集資料、預見困難和對付壓力的。Q：Shareanexampleofyourdetermination.A：Iledanefforttochangeourproductionsystemovertodedicatedlines.Thebiggestproblemwasconvincingthefactoryworkersthatthisstrategymadesense,eventhoughtheydhavetolearntodotheirjobsdifferently.Iassuredthemthatwithinafewmonthstheirjobswouldbeeasier,andwe'dsaveaboutfourmanhoursperemployeeperweek.Iconvincedmanagementtoincreasetheprofitsharingaccountusinghalfofthosesavings,whichalsohelpedgettheemployeesonmyside.39問：讓我聽一下你勤奮或有恒心的實例。答：上次在我們系統安裝的過程中，顧客改變了要求。在新的花費由顧客負責的條件下，3個月時間才能完成，但我們每周花70～80個小時，最后我們完成了。描述你自己的職業個性，包括有毅力、勤Q:Shareanexampleofyourdiligenceorperseverance.A:Abouthalfwaythroughourlastsysteminstallation,theclientchangedherrequirements.Ourpartneragreedthat,atthenewcoststheclientwouldincur,wecouldstillmeettheoriginalcompletiondate.Ittookaboutseventytoeightyhoursaweekforustogetthejobdone,butwedidit,knowingthatitwouldbeoverwithinthreemonths.40問：描述你解決棘手的問題或是誰都不愿意接受的任務的情況。答：我必須決定在我的部門里要取消哪項開支才可以使花費降低大概5%。我盡可能地保持客觀。最后結果是通過減少每個科組領導的旅游開支，讓他們負擔所要減少的經費的25%，許應包括對待一個難對付的員工或改進工序計劃。Q:Describeatimewhenyoutackledatoughorunpopularassignment.A:Ihadtodeterminewhichbudgetswouldbecutwithinmydivisiontoyieldanoverall5percentcostreduction.Itriedtoremainobjectiveandkeepthepersonalitiesofdepartmentheadsoutofthedecision.Ultimately,Iendedupgettingeachdepartmentheadtocommittoa25percentreductionthroughfrugaltravelexpenseplanning,whichwasanenormouspartofoursalesdivision'scosts.Weaccomplishedmostofthesavingsbycombiningtripsandbysecuringtwoweekadvanceairlinereservationswheneverpossible.41問：你現任的老板會不會把你看做是一個有超前意識的員工？Q:Wouldyourcurrentbossdescribeyouasthekindofemployeewhogoestheextramile?A:Absolutely.Infact,onmyannualevaluationsshewritesthatI'mthemostdependableandflexiblepersononherstaff.Ithinkthisismostlybecauseofmyabilitytojuggleandprioritize.Wouldyoulikeanexample?42問：講述你沒能發揮你能力的一次事例。。成的工作失誤。然后說明作為上次的經驗教訓，你現在有了更好的判斷能力。Q:Tellmeaboutatimeyoudidn’tperformtoyourcapabilities.A:ThefirsttimeIhadtogiveapresentationtoourboard,Ifailedtoanticipatesomeoftheirquestions.IwasunpreparedforanythingotherthanwhatIwantedtoreport.NowmydirectorandIbrainstormallinadvance.43問：員工們有的注重思想，有的注重實干，你如何評價自己呢？完成過去的工作項目時，你是否按工作任務所指定的界限進行呢？Q:Employeestendtobeeitherconceptorientedortaskoriented.Howdoyoudescribeyourself?A:It'simportantformetohavecleardirectiononeachproject.That'swhyI'mgoodinsupportroles,withmanagerswhohaveveryspecificideas.I’mthoroughatcarryingoutthetasks.44問：你的同事會告訴我有關你注意細節方面的什么呢？責任嗎？你是否卓有成效地為團體活動做貢獻而不是被卡在一些無關緊要的細節上？你能有效地利用你的時間嗎？假如是的話，舉出一個別人稱贊你的例子。Q:Whatwouldyourcolleaguestellmeaboutyourattentiontodetail?A:Mycoworkersalwayscountonmetohelpthemthinkthroughwhatmighthavebeenoverlooked,sotheyprobablytellyouIthinkthroughprocessesfromAtoZ.45問：日常工作中，你怎樣應付壓力？冷靜了才對事情作出反應。我先思考，然后行動，我已學會了加班加點地干活。----心境的平和及保證你的職業水準的？Q:Howdoyoumanagestressinyourdailywork?A:Itrytogetoutforlunchatleastonceduringtheweektoclearmyhead.IalsohaveapersonalrulethatstopsmefromreactingtoanyproblemuntilIfeecalmaboutit.Ithink,thenactbutIhavelearnedtodothatovertime.46問：如果事情不按你所計劃的發展，你又如何重新部署呢？的協助支持才能實現這個目標的？吃一塹，長一智，你以后又是如何預見困難的呢？Q:Howdoyouregroupwhenthingshaven'tgoneasplanned?A:Istartbytryingtoimaginetheworstpossibleoutcome;thenIbackupandidentifyprecautionsIcantaketoavoidthatscenario.InthiswayIusuallyendupwitharesultclosetotheoriginalgoal.ThetrainingexampleIdescribedearlierisproofofthatskill.47避免管理過細或運作停滯。幾年來，有什么方法使得你能越來越好地把握時間？Q:Howhaveyouprioritizedorjuggledyourworkloadinyourcurrentjob?A:Ijugglebyworkingonlyonmytwomajoraccountsearlyintheday.Thatway,ifinterruptionsoccur,mymostcriticalcustomersaretakencareof.48問：說說在最近的一份工作里，你是怎樣改進職業技能的。了提高工作效率而提高了工作技能。一些典型的例子有可能包括：學會一個新軟件的應用、參與專業研討會或者參加成年人學習班。Q:Describeaprofessionalskillyou’vedevelopedinyourmostrecentjob.A:I'mmostproudofmynewskillsinapplyingdatabasetechnology，forexample,inourmailingservices.Whatusedtotakeusdaysofmanualsortingnowtakesfiveminutesthroughaquicksearchfeature.49問：為什么服務是一個如此重要的問題？體驗會影響市場上大批顧客對你公司的看法。人們肯定會相互交流信息。這不僅影響效益，戶關系越長久，公司的盈利可能性就越大。Q:Whyisservicesuchanimportantissue?A:Serviceisamajorcontributortocustomersatisfaction.Itisjustasimportantas,ormaybeevenmoreimportantthancost.Ifacustomerisn’treceivingalevelofservicethatmeetsorexceedshisorherexpectations,thatcustomerwouldn'tbeacustomerforverylong.Inaddition,thatcustomersexperiencewithyourcompanymayaffecthowpotentialcustomersinthemarketplaceviewyourcompany.Peopledotalkandshareinformation.Thismayaffectnotonlyprofitsbutfuturesalesaswell.Inmanyinstancesservicemaybetheonethingthatdistinguishesacompanyfromthecompetition.Abadreputationforservicemaycompromiseacompany’spositioninthemarketplace.50問：告訴我某次你遇上一個怒氣沖沖的客人的情形。你是怎樣處理這種尷尬場面的？他稍后再打電話來找我們的經理。因為在那種情況下，我知道我是沒辦法解決這個問題了。際能力和洞察別人的需要和感受的能力。Q:Tellmeaboutatimewhenyouhadtodealwithaniratecustomer.Howdidyouhandlethesituation?A:Mycustomerservicepositionatthetelephonecompanyinvolveddealingoccasionallywithiratecustomers.Whenthathappened,I’dtrytotalkincalm,evenvoice,inordertogetthepersontorespondinabusinesslikemannerandfocusontryingtoresolvethesituation.MosttimesIwasabletorectifytheproblemandpacifythecustomer,butIrememberoneincidentinparticularinwhichthecallerbecameverballyabusive.Itriedtoremaincalmandprofessionalandnottoletmypersonalfeelingsenterintothesituation.Ididn'trespondtotheabuse,IjustmadeanoteofitandcontinuedtohelpthecustomerasbestIcould.Whentheabusepersisted,however,Ipolitelyaskedhimtocallbackandaskformymanager,becauseatthatpointIknewIcouldn'tresolvetheproblem.51問：你的私人生活是否存在對你的職業造成影響的問題？那會引發你太多個人的強烈情緒。Q:Arethereanyissuesfromyourpersonallifethatmightpotentiallyhaveanimpactonyourprofessionalcareer?A:I’malwayscarefultoseparatemypersonallifefrommyprofessionallife.Ibelieveit'simportanttoremainobjectivewhentreatingpatients.Atherapistshouldalwaysbeabletotakeanemotionalstepbackinordertomakeanunbiasedassessmentofapatient.Itonlyhurtsthepatientwhenyoutrytoprojectyourownissuesandfeelingsontothatpatient.52問：什么時候你的交往能力受到了考驗？客或伙伴的一個矛盾的實例。你是怎樣表現你的同情心及如何建立和諧氣氛的？Q:Whenhaveyourskillsindiplomacybeenputtothetest?A:Acustomercameinonceanddemandedmoneybackforaneveningdressthathadapparentlybeenworn.Sheclaimeditwasadifferentcolorafterdrycleaningandthatthecleanersaidthefabricwasfaulty.Iquicklytoldherwedhappilyreturnhermoney,eventhoughIdidn’tthinkshewasbeinghonest.Idecideditwasmoreimportanttokeepothercustomersfromhearingherandmaybedoubtingourhighqualitymerchandise.53問：告訴我某次你不得不延長工作期限的情形。3和自覺性。假如你不調整工作期限的話，將會使什么目標大打折扣？Q:Tellmeaboutatimeyouhadtoextendadeadline.A:Twoweeksintoajob,itwasclearthatourclientexpectedustoaddmorefeaturesaswewentalong.Irenegotiatedwiththeclient,outlinedhisgoals,andshowedhimapricestructuresimilartoamenu,fromwhichhecouldchoosemorefeaturesatahighercostandinalongertimeframe.Heoptedforsomethinginthemiddlethatheunderstoodwouldcauseathreeweekadjustmenttotheschedule.54問：你想努力提高或改變什么方面的個人技巧或工作習慣呢？的合作也大大提高了。----殊的工作習慣不再是一種工作阻礙了。Q:Whatpersonalskillorworkhabithaveyoustruggledtoimprove?A:Ihadtolearntosayno.Iusedtobehelpfultothepointthatotherstaffabusedmygoodwill.NowIoffertohelpbycounteringwithsomethingI'dlikehelponinreturn.OnbalanceIbelievethetradeoffismoreequitable,andcooperationinourofficehasimprovedovertime.55問：你在桌上放什么書？答：我放一本好的字典在桌上，我也會放一本struckandwhite，這是一本好的參考書，來說是手頭必備書，你可能也會把喜愛的小說放到桌上。Q:Whatbooksdoyoukeeponyourdesk?A:Ikeepagooddictionaryonmydesk.IalsokeepStruckandWhit