1、 PAGE 3LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM FO GS -19-05Effective Date:Division:Front OfficeRevised Date:Section:ReceptionApproved by:SUBJECT:Posting Late Charge 追收賬目_OBJECTIVE目的：Late charges for guest who has already checked out , must be posted in the Reception.即使客人已經(jīng)結(jié)賬，未結(jié)賬目同樣需要入賬追收POLIC

2、Y政策：A copy of the final folio showing the late charge must be printed and attached to the registration card with other supporting documents. The Finance Department will assist in managing after departure guest folios.打印一份最終賬單連同登記卡及其它單據(jù)訂在一起。財(cái)務(wù)部協(xié)助處理客人結(jié)賬后的追收賬目。PROCEDURES 程序： Decide if the amount is act

3、ually an Late Charge by asking the following questions:根據(jù)以下的問(wèn)題來(lái)確定是否是遲計(jì)費(fèi)用：Does the charge already appear on the guest account (as advised by Guest upon check-out)?該費(fèi)用是否已記錄在客帳上？(客人在離店時(shí)，已經(jīng)通知我們計(jì)入此項(xiàng)費(fèi)用)If so, do not post the docket again if it is a same day charge. If not, post the charge using the transa

4、ction department posting # per the Opera system. If it is the previous day charge, a miscellaneous charge must be raised.如該費(fèi)用已記錄在客帳上并且是當(dāng)天的費(fèi)用，不用再次入賬。如該費(fèi)用未記錄在客帳上，根據(jù)OPERA系統(tǒng)的營(yíng)運(yùn)部門(mén)輸帳編碼輸入該費(fèi)用。如是當(dāng)天以前的帳，應(yīng)輸入到雜項(xiàng)費(fèi)用里。Is the charge included in a Package cost?該費(fèi)用是否含在包價(jià)里?If the charge is included in a Package cost p

5、osted to the guest account then the charge should be posted to the Package folio set up for that package the guest was on.如該費(fèi)用是含在包價(jià)里，則該費(fèi)用應(yīng)輸入到客人的包價(jià)賬單里Is a Company or Travel Agency responsible for the guests charges?是否有公司或旅行社對(duì)該費(fèi)用負(fù)責(zé)?Post late charge to Permanent Master of Company or Travel Agent and ch

6、eck out as city ledger to accounts receivable. 將遲計(jì)費(fèi)用輸入到公司或旅行社的團(tuán)隊(duì)主帳，并用公司掛帳結(jié)賬，計(jì)入應(yīng)收賬款。Is the check signed by the guest?客人是否已簽單？If the check is signed, then it can be proved that the cost was incurred by the guest. Then two actions can be taken:如客人已簽單，那證明客人應(yīng)付賬，這時(shí)可選擇兩種行動(dòng)：a) If the guest paid by Credit Ca

7、rd, post the charge to the guest Folio and raise the relevant Credit Card charge and post as a payment to the guests account. A copy of the Folio, Credit Card Receipt, Check and a Late Charge Letter (See Attachment B) advising of the delayed charge should be sent to the guest by the Credit Manager.如

8、客人是用信用卡結(jié)賬的，將遲計(jì)費(fèi)用輸入到客人的賬單內(nèi)，增加相關(guān)的信用卡消費(fèi)數(shù)并從客人的賬號(hào)中結(jié)算。信貸經(jīng)理應(yīng)將客人賬單的復(fù)印件、信用卡單據(jù)、有客人簽字的賬單和相關(guān)的遲賬單(參照附件B) 寄給客人。A copy of all information sent to the guest should be forwarded to Accounts Receivable for filing so that future enquiries from the Guest can be answered. This information will be given to the Credit Man

9、ager along with the Late Charges Folio via the Guest Service Manager.所有寄給客人的信息的復(fù)印件應(yīng)轉(zhuǎn)交給應(yīng)收存檔及回答客人的咨詢(xún), 并通過(guò)賓客服務(wù)經(jīng)理連同遲賬單轉(zhuǎn)交給信貸經(jīng)理.b) If the guest paid by Cash or Cheque, the Credit Manager will send an account to the guest. In order for this to be done, the GSA should provide the following information to ac

10、counts Receivable:如客人是用現(xiàn)金或支票結(jié)賬的，信貸經(jīng)理應(yīng)將帳目寄給客人。前臺(tái)接待員應(yīng)給應(yīng)收提供以下信息： Completed Miscellaneous Voucher (see Attachment A ) 填寫(xiě)完整的雜項(xiàng)單 Folio Copy with delayed charge posted to City Ledger.總賬單的復(fù)印件連同輸入到掛帳中的遲計(jì)費(fèi)用 Original copy of the bill賬單的復(fù)印件 Photocopy of Guest Registration Card 客人登記表的復(fù)印件 Any other relevant infor

11、mation (e.g. Flag/Comment)其它信息( 例如：標(biāo)記或意見(jiàn))The charge should remain on the Late Charges - Permanent Folio (PF) and all information will be forwarded to Accounts Receivable via the Guest Service Manager.費(fèi)用應(yīng)保留在遲計(jì)費(fèi)用的永久賬單中（假房），所有的信息都應(yīng)通過(guò)賓客服務(wù)經(jīng)理轉(zhuǎn)交給應(yīng)收.If the check is not been signed by the guest, then the same procedures apply as for cash/cheque paying guests above (step 4 - B). A copy of the guests Credit Card details should also be included. 如客人沒(méi)有簽單，采用與現(xiàn)金、支票同樣的程序(第4 步 B)，同時(shí)附上客人的信用卡細(xì)節(jié)復(fù)印件。NOTE: If at all unsure as to how to process an Late Charge which i