1、EEMS - CONFIDENTIALJenny / 2010ISO/TS16949 Basic TrainingEEMS - CONFIDENTIAL課程內(nèi)容第一章: ISO/TS16949質(zhì)量管理體系背景第二章: ISO/TS16949質(zhì)量管理體系要求 * 條款4. 質(zhì)量管理體系 * 條款6. 資源管理 * 條款7. 產(chǎn)品實(shí)現(xiàn) * 條款8. 測(cè)量,分析和改進(jìn)第三章: 質(zhì)量管理體系過程方法的審核EEMS - CONFIDENTIAL第一章: ISO/TS16949質(zhì)量管理體系背景EEMS - CONFIDENTIAL質(zhì)量體系的趨勢(shì)質(zhì)量?jī)?yōu)秀模式如TQM, 6SIGMA行業(yè)特殊標(biāo)準(zhǔn)如汽車行業(yè)(T

2、S16949), 航空業(yè)(AS9100), 電信業(yè)(TL9000)等等基礎(chǔ)質(zhì)量體系模式如ISO9001更基礎(chǔ)EEMS - CONFIDENTIALISO 9000質(zhì)量管理體系標(biāo)準(zhǔn) ISO 9000:2005 質(zhì)量管理體系: 基礎(chǔ)和術(shù)語 ISO 9001:2008 質(zhì)量管理體系: 要求 ISO 9004:2009 - 質(zhì)量管理體系:組織持續(xù)成功的管理 - 一種質(zhì)量管理方法 ISO 19011:2002 質(zhì)量和環(huán)境審核指南EEMS - CONFIDENTIALISO 9000 :2005以過程為導(dǎo)向鼓勵(lì)組織: -分析顧客的要求 -規(guī)定過程, 以提供滿足質(zhì)量要求的產(chǎn)品 -保持這些過程受控股顧客滿意幫

3、助組織增強(qiáng)顧客滿意持續(xù)改進(jìn)提供: -一個(gè)持續(xù)改進(jìn)的框架 -信任, 證明組織能夠持續(xù)滿足顧客要求EEMS - CONFIDENTIAL以過程為基礎(chǔ)的質(zhì)量管理體系模式EEMS - CONFIDENTIALISO/TS16949 旨在成為國(guó)際汽車標(biāo)準(zhǔn) 與顧客特殊要求配套, 應(yīng)用于汽車供應(yīng)鏈 要求獨(dú)立的第三方認(rèn)證 第一版, 1999; 第二版, 2002; 第三版, 2009EEMS - CONFIDENTIALISO/TS16949:2009質(zhì)量管理體系汽車生產(chǎn)和相關(guān)服務(wù)零件組織應(yīng)用ISO9001:2008的特別要求國(guó)際汽車推動(dòng)小組(IATF)和日本汽車制造商協(xié)會(huì)(JAMA)制定ISO/TC 176

4、 質(zhì)量管理和質(zhì)量保證技術(shù)委員會(huì)支持基于ISO9001(質(zhì)量管理體系要求), ISO9004(質(zhì)量管理體系業(yè)績(jī)改進(jìn)指南), AVSQ(意大利), EAQF(法國(guó)), QS-9000(美國(guó))和VDA6.1(德國(guó)), 但并不替代這些要求, 取決于顧客的要求全球主要汽車制造商參與EEMS - CONFIDENTIALISO9001與ISO/TS16949的相互關(guān)系EEMS - CONFIDENTIAL第二章: ISO/TS16949質(zhì)量管理體系要求EEMS - CONFIDENTIALISO9001:2008的內(nèi)容(ISO/TS16949:2009)1. 范圍2. 引用標(biāo)準(zhǔn)3. 術(shù)語(供方 組織 顧客

5、)4. 質(zhì)量管理體系5. 管理職責(zé)6. 資源管理7. 產(chǎn)品實(shí)現(xiàn)8. 測(cè)量,分析和改進(jìn)EEMS - CONFIDENTIAL4.2.3 文件控制 Document Control 文件控制 Document Control-確保在正確的時(shí)間正確的地點(diǎn)得到正確版本的正確文件.(包括外來文件) To ensure that right version of application document are available at right time and right place. (Including external document)條款4. 質(zhì)量管理體系EEMS - CONFIDENTI

6、AL1. 內(nèi)部文件控制Internal document controlEEMS文件控制流程條款4. 質(zhì)量管理體系EEMS - CONFIDENTIALComplete the work instructions with the following headers in respective order.1. Purpose2. Scope3. Equipment and Materials4. Reference Documents5. Requirements6. AppendixUse ARIAL Font with Size 10 and all letters of Doc.tit

7、le should be capital XNote 1: Specify the responsibility for each instruction in the flow chart (eg. 1.1, 1.2, 2.1, 3.1) Guidelines for the flowchart symbols as shown:An activity or operation A decision matrix A connector (X denotes an alphabet) (used when continuous flow goes into the next page)Not

8、e 2: Form Numbering System Assign according to the document number eg. CM-TE-QC-001 / 01A Where 01 number of forms A Form revision numberComplete the Quality Procedure with the following headers in respective order.1. Purpose2. Scope3. Equipment and Materials4. Responsibility and References5. Proced

9、ures and Requirements6. AppendixUse ARIAL Font with Size 10 and all letters of Doc. Title should be capital條款4. 質(zhì)量管理體系EEMS - CONFIDENTIALNote 3: The Work Instructions need to be written in English. For Work Instructions to be used by operators on the manufacturing floor will require the Chinese vers

10、ion to be included. Work Instructions on Equipment Maintenance and Equipment Buyoff are generally excluded. The final decision to have the Work Instructions in Chinese is to be decided by the relevant Module Manager. Note 4: The “Document Title” content must be written using capital fonts (i.e. IN P

11、RINT FORM)Note 5: Form Alignment Requirements a. For section with boxes for signature, ensure that the boxes contain 5 signature columns, and the column last vertical line is aligned to the change description last line. Space the signature boxes evenly. For spaces that are unfilled, leave them blank

12、. An example is listed below - SignatureNameDateDesignationNote 6: Change Description Limit the change description to no more than 10 recent revision change description summary. For example, if the change revision is at 18, the revision change description summary must contain revision 9 to 18 inform

13、ation only.Note 7: Submit WI to DCC requirement Originator must submit the work instructions that Complete the sign off to DCC before 2 days of effected. For example, if the effective date is 08-Oct-07, originator must submit work instruction to DCC before 06-Oct-07.條款4. 質(zhì)量管理體系EEMS - CONFIDENTIAL條款4

14、. 質(zhì)量管理體系EEMS - CONFIDENTIALControl of Reference documents Remark: All MSDS must be send to DCC control. 條款4. 質(zhì)量管理體系EEMS - CONFIDENTIALTemporary Engineering Change Notification (TECN) EEMS - CONFIDENTIAL Confidential Documents Definition - Confidential documents are defined as documents containing in

15、formation, the unauthorized disclosure of which poses a threat to the customer or the company. Examples of confidential documents include quotations, patents, payroll and selected customer documents. Quotations and Payroll documents are kept by the relevant department manager. For customer documents

16、 which have been classified as confidential, they need to be stamped with the word “CONFIDENTIAL” on every page of the document. The “CONFIDENTIAL” documents need to be stored in a ledger / folder which have traceability of the documents. The documents can only be withdrawn by a department manager f

17、or reference only with the approval of the General Manager. No copies of the documents will be allowed. The “CONFIDENTIAL” documents must be kept under lock and key. 條款4. 質(zhì)量管理體系EEMS - CONFIDENTIAL 4.2.3.1 工程規(guī)范(Engineering specifications) 組織應(yīng)有一個(gè)過程，以保證按顧客要求的時(shí)間安排及時(shí)評(píng)審、發(fā)放和實(shí)施所有顧客工程標(biāo)準(zhǔn)/規(guī)范及其更改。及時(shí)評(píng)審應(yīng)當(dāng)盡快進(jìn)行，不應(yīng)超

18、過兩個(gè)工作周。 The organization shall have a process to assure the timely review, distribution and implementation of all customer engineering standards/specifications and changes based on customer-required schedule. Timely review should be as soon as possible, and shall not exceed two working weeks. 組織應(yīng)保存每

19、項(xiàng)更改在生產(chǎn)中實(shí)施的日期的記錄。實(shí)施應(yīng)包括對(duì)文件的更新。 The organization shall maintain a record of the date on which each change is implemented in production. Implementation shall included documents. 條款4. 質(zhì)量管理體系EEMS - CONFIDENTIAL2. 客戶文件控制Customer document ControlRemark: All specifications are to be translated into internal

20、specifications within 5 working days. This does not apply to customers whose product or process is still in the engagement stage.EEMS - CONFIDENTIAL條款4. 質(zhì)量管理體系EEMS - CONFIDENTIAL4.2.4 記錄控制(Control of records)應(yīng)建立并保持記錄，以提供符合要求和質(zhì)量管理體系有效運(yùn)行的證據(jù)。記錄應(yīng)保持清晰、易于識(shí)別和檢索。應(yīng)編制形成文件的程序，以規(guī)定記錄的標(biāo)識(shí)、貯存、保護(hù)、檢索、保存期限和處置所需的控制。Rec

21、ords shall be established and maintained to provide evidence of conformity to requirements and of the effective operation of the quality management system. Records shall remain legible, readily identifiable and retrievable. A documented procedure shall be established to define the controls needed fo

22、r the identification, storage, protection, retrieval, retention time and disposition of records. 4.2.4.1 記錄保存(Records retention)記錄控制應(yīng)滿足法規(guī)和顧客要求。The control of records shall satisfy regulatory and customer requirements. 條款4. 質(zhì)量管理體系EEMS - CONFIDENTIAL 6.2.2 能力, 意識(shí)和培訓(xùn)a) 確定從事影響產(chǎn)品與要求的符合性工作 的人員所必要的能力.b) 適用

23、時(shí), 提供培訓(xùn)或采取其他措施以獲得所 需要的能力c) 評(píng)價(jià)所采取措施的有效性d) 確保組織的人員認(rèn)識(shí)到所從事活動(dòng)的相關(guān) 性和重要性, 以及如何為實(shí)現(xiàn)質(zhì)量目標(biāo)作出 貢獻(xiàn).e) 保持教育, 培訓(xùn), 技能和經(jīng)驗(yàn)的適當(dāng)記錄.條款6. 資源管理EEMS - CONFIDENTIAL 6.2.2.2 培訓(xùn) 組織應(yīng)建立并保持形成文件的程序, 識(shí)別培訓(xùn)需求并使所有從事影響產(chǎn)品要求符合性活動(dòng)的人員具備能力. 承擔(dān)特定任務(wù)的人員應(yīng)具備要求的資格, 在滿足顧客要求方面給予特別的關(guān)注. 6.2.2.3 崗位培訓(xùn) 對(duì)影響產(chǎn)品要求符合性的崗位, 組織應(yīng)對(duì)新上崗或調(diào)整工作的人員提供崗位培訓(xùn), 包括合同工和代理工作人員. 應(yīng)

24、將不符合質(zhì)量要求給顧客帶來的后果告知對(duì)質(zhì)量有影響的工作. 條款6. 資源管理EEMS - CONFIDENTIAL6.3.2 應(yīng)急計(jì)劃(Contingency plans) 組織應(yīng)制定應(yīng)急計(jì)劃，以便在緊急情況下（如公用事業(yè)的供應(yīng)中斷、勞動(dòng)力短缺，關(guān)鍵設(shè)備故障和外部退貨等）滿足顧客的要求。 The organization shall prepare contingency plans to satisfy customer requirements in the event of an emergency such as utility interruptions, labor shortag

25、es, key equipment failure and field returns. 條款6. 資源管理EEMS - CONFIDENTIALEEMS contingency plan條款6. 資源管理EEMS - CONFIDENTIAL 6.4 工作環(huán)境 組織應(yīng)確定和管理為達(dá)到產(chǎn)品符合要求所需的工作環(huán)境 6.4.1 與產(chǎn)品質(zhì)量相關(guān)的人員安全 組織應(yīng)強(qiáng)調(diào)產(chǎn)品安全性和方法, 以最大程序地降低對(duì)員工造成的潛在風(fēng)險(xiǎn), 特別是在設(shè)計(jì)和開發(fā)過程, 制造過程活動(dòng)中. 6.4.2 生產(chǎn)現(xiàn)場(chǎng)的清潔 組織應(yīng)保持生產(chǎn)現(xiàn)場(chǎng)處于與制造的需求相協(xié)調(diào)的有序, 清潔和維護(hù)的狀態(tài). 條款6. 資源管理EEMS - CO

26、NFIDENTIAL7產(chǎn)品實(shí)現(xiàn)(Product realization) 87.1 產(chǎn)品實(shí)現(xiàn)的策劃(Planning of product realization) 97.2 與顧客有關(guān)的過程(Customer-related processes) 7.3 設(shè)計(jì)和開發(fā) (對(duì)產(chǎn)品設(shè)計(jì)不適用, 僅適用過程設(shè)計(jì))(Design and development) not available for product design, but still available for process design)7.4 采購(gòu)(Purchasing)7.5 生產(chǎn)和服務(wù)提供(Production and ser

27、vice provision)7.6 監(jiān)視和測(cè)量裝置的控制(Control of monitoring and measuring devices)條款7. 產(chǎn)品實(shí)現(xiàn)EEMS - CONFIDENTIAL生產(chǎn)過程放行產(chǎn)品交付交付后活動(dòng)顧客適用的設(shè)備工作指導(dǎo)監(jiān)視和測(cè)量裝置監(jiān)視和測(cè)量產(chǎn)品特性的信息7.5.2確認(rèn)7.5.3標(biāo)識(shí)和可追溯性7.5.4顧客財(cái)產(chǎn)7.5.5產(chǎn)品防護(hù)7.5 生產(chǎn)和服務(wù)提供(Production and service provision)條款7. 產(chǎn)品實(shí)現(xiàn)EEMS - CONFIDENTIAL7.5.1 生產(chǎn)和服務(wù)提供的控制組織應(yīng)策劃并在受控條件下進(jìn)行生產(chǎn)和服務(wù)提供. 適用時(shí),

28、 受控條件應(yīng)包括: 獲得表述產(chǎn)品特性的信息 必要時(shí), 獲得作業(yè)指導(dǎo)書 使用適宜的設(shè)備 獲得和使用監(jiān)視和測(cè)量設(shè)備 實(shí)施監(jiān)視和測(cè)量 放行, 交付和交付后活動(dòng)的實(shí)施EEMS - CONFIDENTIAL7.5.1.1 控制計(jì)劃 系統(tǒng), 子系統(tǒng), 部件和/或材料 投產(chǎn)前的正式生產(chǎn) 考慮設(shè)計(jì)FMEA和過程FMEA 控制內(nèi)容 特殊特性控制方法 反應(yīng)計(jì)劃 評(píng)審和更新(更改時(shí))EEMS - CONFIDENTIAL7.5.1.2 工作指導(dǎo)書 文化化 現(xiàn)場(chǎng) 轉(zhuǎn)自質(zhì)量計(jì)劃, 控制計(jì)劃和產(chǎn)品實(shí)現(xiàn)過程EEMS - CONFIDENTIAL7.5.1.3 作業(yè)準(zhǔn)備的驗(yàn)證 作業(yè)準(zhǔn)備的驗(yàn)證用于:- 首次運(yùn)行- 材料轉(zhuǎn)變-

29、工作轉(zhuǎn)變 工作指導(dǎo)書(驗(yàn)證人員用) 適用時(shí)使用統(tǒng)計(jì)技術(shù)EEMS - CONFIDENTIAL7.5.1.4 預(yù)防和預(yù)知性維護(hù)包括關(guān)鍵設(shè)備, 工具和儀表: 計(jì)劃維護(hù)活動(dòng) 包裝和防護(hù) 備件 評(píng)估改進(jìn)目標(biāo)EEMS - CONFIDENTIAL7.5.1.5 生產(chǎn)工裝管理 設(shè)計(jì), 制造和驗(yàn)證(包括外包) 維護(hù)設(shè)施和人員 儲(chǔ)存和修復(fù)及/準(zhǔn)備 更換方案 設(shè)計(jì)更改文件 修改/標(biāo)識(shí)及狀態(tài)EEMS - CONFIDENTIAL7.5.1.6 生產(chǎn)進(jìn)度計(jì)劃 滿足顧客要求, 如JIT 關(guān)鍵過程訂單驅(qū)動(dòng) 關(guān)鍵階段的生產(chǎn)信息的獲取EEMS - CONFIDENTIAL7.5.1.7 服務(wù)信息的反饋 確保組織意識(shí)到外部的

30、不合格 服務(wù)關(guān)注反饋制造, 工程和設(shè)計(jì)EEMS - CONFIDENTIAL7.5.1.8 與顧客的服務(wù)協(xié)議 與顧客有服務(wù)協(xié)議時(shí) 驗(yàn)證有效性:- 服務(wù)中心- 專用工具或測(cè)量設(shè)備- 服務(wù)人員培訓(xùn)EEMS - CONFIDENTIAL7.5.2 生產(chǎn)和服務(wù)提供過程的確認(rèn) 確認(rèn)取得策劃結(jié)果的過程能力 確定審批準(zhǔn)則 設(shè)備和人員鑒定 特定方法 記錄的要求 確認(rèn)/再確認(rèn)7.5.2.1 生產(chǎn)和服務(wù)提供過程的確認(rèn)-補(bǔ)充 適用于所有生產(chǎn)和服務(wù)過程EEMS - CONFIDENTIAL7.5.3 標(biāo)識(shí)和可追溯性 簡(jiǎn)單地說: - 標(biāo)識(shí)-這是什么- 追溯-如何一步一步產(chǎn)生的 標(biāo)識(shí)是必須的, 追溯按需要時(shí)進(jìn)行, 控制并

31、記錄產(chǎn)品的唯一 性標(biāo)識(shí) EEMS - CONFIDENTIAL7.5.4 顧客的財(cái)產(chǎn) 對(duì)(控制/使用)顧客的財(cái)產(chǎn)應(yīng)給予愛護(hù) 包括知識(shí)產(chǎn)權(quán)和”硬件”EEMS - CONFIDENTIAL7.5.4.1 顧客所有的工裝 包括工裝, 制造, 試驗(yàn), 檢驗(yàn)工裝和設(shè)備 永久性標(biāo)識(shí)EEMS - CONFIDENTIAL7.5.5 產(chǎn)品防護(hù) 本要求適用于交付給顧客前的各階段 防護(hù)包括標(biāo)識(shí), 搬運(yùn), 包裝, 貯存和保護(hù)EEMS - CONFIDENTIAL7.5.5.1 儲(chǔ)存和庫(kù)存 按計(jì)劃間隔檢查庫(kù)存產(chǎn)品 庫(kù)存管理系統(tǒng) 優(yōu)化庫(kù)存周轉(zhuǎn), 如FIFO 陳舊產(chǎn)品類似不合格品EEMS - CONFIDENTIAL8

32、測(cè)量,分析和改進(jìn)(Measurement, analysis and improvement)8.4 數(shù)據(jù)分析8.5.1 持續(xù)改進(jìn)8.5.2 糾正措施8.5.3 預(yù)防措施8.3 不合格品控制8.2.4 產(chǎn)品監(jiān)視和測(cè)量8.2.3 過程監(jiān)視和測(cè)量8.2.2 內(nèi)部審核8.2.1 顧客滿意條款8. 測(cè)量,分析和改進(jìn)EEMS - CONFIDENTIAL8測(cè)量,分析和改進(jìn)(Measurement, analysis and improvement)98.1 總則(General) 組織應(yīng)策劃并實(shí)施以下方面所需的監(jiān)視、測(cè)量、分析和改進(jìn)過程：The organization shall plan and i

33、mplement the monitoring, measurement, analysis and improvement processes needed.a）證實(shí)產(chǎn)品的符合性； to demonstrate conformity of the product. b）確保質(zhì)量管理體系的符合性； to ensure conformity of the quality management system, and c）持續(xù)改進(jìn)質(zhì)量管理體系的有效性。 to continually improve the effectiveness of the quality management system

34、. 這應(yīng)包括對(duì)統(tǒng)計(jì)技術(shù)在內(nèi)的適用方法及其應(yīng)用程度的確定。 This shall include determination of applicable methods, including statistical techniques, and the extent of their use. 8.2 監(jiān)視和測(cè)量(Monitoring and measurement)8.2.1 顧客滿意(Customer satisfaction) 條款8. 測(cè)量,分析和改進(jìn)EEMS - CONFIDENTIAL8.2.2 內(nèi)部審核(internal audit)組織應(yīng)按策劃的時(shí)間間隔進(jìn)行內(nèi)部審核，以確定質(zhì)量

35、管理體系是否：The organization shall conduct internal audits at planned intervals to determine whether the quality management systema） 符合策劃的安排（見7.1）、本標(biāo)準(zhǔn)的要求以及組織所確定的質(zhì)量管理體系的要求； conforms to the planned arrangements (see 7.1), to the requirements of this international standard and to the quality management syst

36、em requirements established by the organization, andb） 得到有效實(shí)施與保持。 is effectively implemented and maintained. 考慮擬審核的過程和區(qū)域的狀況和重要性以及以往審核的結(jié)果，應(yīng)對(duì)審核方案進(jìn)行策劃。應(yīng)規(guī)定審核的準(zhǔn)則、范圍、頻次和方法。審核員的選擇和審核的實(shí)施應(yīng)確保審核過程的客觀性和公正性。審核員不應(yīng)審核自己的工作。 An audit program shall be planned, taking into consideration the status and importance of th

37、e processes and areas to be audited, as well as the results of previous audits shall ensure objectivity and impartiality of the audit process. Auditors shall not audit their own work. 策劃和實(shí)施審核以及報(bào)告結(jié)果和保持記錄（見4.2.4）的職責(zé)和要求應(yīng)在形成文件的程序中作出規(guī)定。The responsibilities and requirements for planning and conducting aud

38、its, and for reporting results and maintaining records (see 4.2.4) shall be defined in a documented procedure. 負(fù)責(zé)受審區(qū)域的管理者應(yīng)確保及時(shí)采取措施，已消除所發(fā)現(xiàn)的不合格及其原因。跟蹤活動(dòng)應(yīng)包括所采取措施的驗(yàn)證和驗(yàn)證結(jié)果的報(bào)告（見8.5.2）The management responsible for the area being audited shall ensure that actions are taken without undue delay to eliminate

39、detected nonconformities and their causes, follow-up activities shall include the verification of the actions taken and the reporting of verification results (see 8.5.2)條款8. 測(cè)量,分析和改進(jìn) 內(nèi)審EEMS - CONFIDENTIAL8.2.2.1 質(zhì)量管理體系審核(Quality management system audit) 組織應(yīng)審核質(zhì)量管理體系，以驗(yàn)證與本標(biāo)準(zhǔn)和任何附加的質(zhì)量管理體系要求的符合性。The orga

40、nization shall audit its quality management system to verify compliance with this Technical Specification and any additional quality management system requirements.8.2.2.2 制造過程審核(Manufacturing process audit) 組織應(yīng)對(duì)每一個(gè)制造過程進(jìn)行審核以確定其有效性。The organization shall audit each manufacturing process to determine

41、its effectiveness. 8.2.2.3 產(chǎn)品審核(Product audit) 組織應(yīng)以確定的頻率，在生產(chǎn)和交付的適當(dāng)階段對(duì)其產(chǎn)品進(jìn)行審核，以驗(yàn)證符合所有規(guī)定的要求如產(chǎn)品尺寸、功能、包裝、標(biāo)簽。The organization shall audit products at appropriate stages of production and delivery to verify conformity to all specifies requirements, such as product dimensions, functionality, packaging and

42、labeling, at a defined frequency. 8.2.2.4 內(nèi)部審核計(jì)劃 內(nèi)部審核應(yīng)覆蓋所有與質(zhì)量管理有關(guān)的過程、活動(dòng)和班次，且應(yīng)按年度計(jì)劃進(jìn)行日程安排。 當(dāng)內(nèi)部外部不符合或顧客抱怨發(fā)生時(shí)，應(yīng)適當(dāng)增加審核頻次。 注：每類審核應(yīng)當(dāng)使用特定的檢查表。Internal audits shall cover all quality management related processes, activities and shifts, and shall be schedules according to an annual plan. When internal/extern

43、al nonconformities or customer complains occur, the audit frequency shall be appropriately increased. NOTE Specific checklists should be used for each audit. 8.2.2.5 內(nèi)審員資格(Internal auditor qualification) 組織應(yīng)具有有資格審核本標(biāo)準(zhǔn)要求的內(nèi)部審核員（見6.2.2.2） The organization shall have internal auditors who are qualifies to audit the requirements of this Technical Specification (see 6.2.2.2)條款8. 測(cè)量,分析和改進(jìn) 內(nèi)審EEMS - CONFIDENTIAL條款8. 測(cè)量,分析和改進(jìn)干- 內(nèi)審EEMS - CONFIDENTIAL條款8. 測(cè)量,分析和改進(jìn) - 內(nèi)審EEMS - CONFIDENTIAL條款8. 測(cè)量,分析和改進(jìn) 內(nèi)審EEMS - CONFIDENTIAL第三章質(zhì)量管理體系過程方法的審核EEMS - CONFIDENTIAL1 1 過程方法的作用和目的過程方法