1、全國職場英語考試大綱（一級）為適應(yīng)經(jīng)濟(jì)全球化趨勢，推進(jìn)我國對外交流與合作，滿足企業(yè)、事業(yè)單位選拔國際化人才的需求，促進(jìn)我國職業(yè)英語教學(xué)水平的提升，特開發(fā)職場英語考試。一、考試目的本考試是對職場英語應(yīng)用能力的測試。考試結(jié)果可作為用人單位和教育培訓(xùn)機(jī)構(gòu)評價(jià)相關(guān)人員職場英語能力的參考依據(jù)。二、考試對象有意提高職場英語應(yīng)用能力以適應(yīng)國際化需求的企業(yè)、事業(yè)單位在職人員、職業(yè)技術(shù)類院校在校學(xué)生（專業(yè)不限）以及其他社會(huì)人員。三、考試性質(zhì)本考試是職場英語應(yīng)用能力考試，是一種標(biāo)準(zhǔn)參照性考試，評價(jià)被測試者在日常辦公、公務(wù)旅行、客戶服務(wù)等典型工作情景下應(yīng)用英語聽、說、讀、寫、譯技能完成工作流程中相關(guān)任務(wù)的能力。四、

2、英語語言知識(shí)與技能要求本考試所包含的主要英語語言知識(shí)與技能具體要求如下表：序號項(xiàng)目英語語言知識(shí)與技能1詞匯掌握3,000個(gè)左右英語單詞以及由這些詞構(gòu)成的常用詞組。2聽力能夠聽懂語速為120詞/分鐘左右的職業(yè)場景中的會(huì)話或陳述，能掌握其要點(diǎn)和相關(guān)細(xì)節(jié)，并領(lǐng)會(huì)說話人的態(tài)度、感情和真實(shí)意圖。3口語能夠較好地運(yùn)用會(huì)話策略，在職場活動(dòng)中基本完成交際任務(wù)。4閱讀能運(yùn)用有效的閱讀技巧，讀懂職場活動(dòng)中常見的書面材料，掌握中心意思，理解主要事實(shí)和相關(guān)細(xì)節(jié)，并能夠進(jìn)行歸納推理。閱讀速度不低于60詞/分鐘。5寫作能夠運(yùn)用基本的寫作技巧，在30分鐘內(nèi)完成不少于100詞的常用應(yīng)用文寫作任務(wù)。6翻譯能夠運(yùn)用翻譯技巧，完成

3、職業(yè)場景中簡單的翻譯任務(wù)。五、職場英語應(yīng)用能力要求本考試所要求的主要職場英語應(yīng)用能力如下表：序號典型工作情景主要工作任務(wù)及工作流程職場英語應(yīng)用能力1求職與招聘獲取招聘信息 => 準(zhǔn)備應(yīng)聘 => 參與面試=> 詢問面試結(jié)果¨ 能夠理解招聘廣告¨ 能夠撰寫簡歷¨ 能夠介紹個(gè)人信息¨ 能夠聽懂面試提問¨ 能夠表達(dá)就業(yè)意向和待遇要求¨ 能夠詢問面試結(jié)果2組織機(jī)構(gòu)概述介紹背景、架構(gòu)及文化¨ 能夠簡要介紹歷史及發(fā)展¨ 能夠描述組織架構(gòu)及主要部門職能¨ 能夠理解崗位描述¨ 能夠理解企業(yè)文化3

4、日常辦公進(jìn)行內(nèi)部溝通 進(jìn)行外部聯(lián)絡(luò) 處理文檔¨ 能夠得體、有效地進(jìn)行電話溝通¨ 能夠指示工作地點(diǎn)¨ 能夠撰寫簡單的應(yīng)用文¨ 能夠理解常見辦公設(shè)備操作說明¨ 能夠安排簡單的工作日程4公務(wù)旅行安排日程 => 辦理預(yù)訂 => 準(zhǔn)備旅行 => 辦理旅行手續(xù)¨ 能夠聽懂公共場所的廣播信息¨ 能夠讀懂公共場所的指示信息¨ 能夠安排旅行日程¨ 能夠辦理票務(wù)、食宿等預(yù)約或預(yù)訂¨ 能夠辦理入住和結(jié)賬手續(xù)¨ 能夠問訊與求助¨ 能夠兌換貨幣¨ 能夠辦理出入境手續(xù)5來訪接

5、待邀請來訪 => 安排日程 => 迎接客人 => 款待客人 => 送行 ¨ 能夠發(fā)出、接受或拒絕邀請¨ 能夠制定活動(dòng)計(jì)劃¨ 能夠得體地與客人進(jìn)行寒暄¨ 能夠讀懂菜單和介紹常見的菜式¨ 能夠安排參觀與休閑活動(dòng)¨ 能夠得體地表達(dá)感謝6會(huì)議安排準(zhǔn)備會(huì)議 => 處理會(huì)中事務(wù) => 處理后續(xù)事務(wù)¨ 能夠安排會(huì)議日程¨ 能夠制作簡單的會(huì)議議程¨ 能夠擬定會(huì)議通知¨ 能夠讀懂會(huì)議紀(jì)要¨ 能夠整理會(huì)后相關(guān)信息7產(chǎn)品與銷售熟悉產(chǎn)品或服務(wù) => 銷售產(chǎn)品或服務(wù) =

6、> 完成交付¨ 能夠讀懂簡單的生產(chǎn)或業(yè)務(wù)流程介紹¨ 能夠理解客戶咨詢¨ 能夠簡單地描述產(chǎn)品的外觀、功能和特點(diǎn)¨ 能夠讀懂簡單的設(shè)備及軟件說明¨ 能夠談?wù)摦a(chǎn)品價(jià)格¨ 能夠理解簡單的產(chǎn)品廣告¨ 能夠討論貨物運(yùn)輸方式¨ 能夠填寫運(yùn)輸單據(jù)中的通用信息¨ 能夠跟蹤貨物運(yùn)輸過程8客戶服務(wù)維護(hù)客戶關(guān)系：問候客戶 => 提供信息 => 搜集反饋投訴：發(fā)起投訴 => 提出要求處理投訴：接受投訴 => 了解情況 => 提供解決方案或轉(zhuǎn)交相關(guān)部門 => 表達(dá)歉意并進(jìn)行承諾 =>

7、跟蹤回訪¨ 能夠得體地表達(dá)問候、祝賀、慰問等¨ 能夠提供產(chǎn)品及服務(wù)信息¨ 能夠收集整理反饋信息¨ 能夠就產(chǎn)品或服務(wù)缺陷進(jìn)行投訴¨ 能夠提出合理的補(bǔ)償要求¨ 能夠解釋公司政策¨ 能夠根據(jù)調(diào)查結(jié)果提出恰當(dāng)?shù)慕鉀Q辦法六、考試項(xiàng)目本考試為筆試，包括聽力、閱讀、翻譯與寫作四大模塊。各個(gè)題型、題數(shù)、計(jì)分和考試時(shí)間等如下表：序號模塊計(jì)分時(shí)間（分鐘）題型題數(shù)計(jì)分1聽力3025職場單句信息捕捉55工作場景識(shí)別55職場短對話補(bǔ)全55職場短對話理解1010工作流程短篇理解25合 計(jì)27302 閱讀4040單句信息匹配55圖表信息判斷55職場短篇理

8、解1530合 計(jì)25403翻譯1525職場單句翻譯510職場段落翻譯15合 計(jì)6154寫作1530應(yīng)用文寫作115合計(jì)10012059100七、考試組織機(jī)構(gòu)由常設(shè)的“全國國際商務(wù)英語考試中心”負(fù)責(zé)組織考務(wù)培訓(xùn)、命題、考試、閱卷和認(rèn)證工作。由來自相關(guān)行業(yè)和高校的專家組成專家委員會(huì)，指導(dǎo)考試和認(rèn)證工作。通過考試中心資質(zhì)認(rèn)證的各地高校和培訓(xùn)機(jī)構(gòu)可以申請?jiān)O(shè)立考點(diǎn)。考試中心對各地考點(diǎn)實(shí)行年審和動(dòng)態(tài)管理。八、考試時(shí)間每年六月和十二月的第一個(gè)星期日各組織一次考試。九、考試成績和認(rèn)證考試總分為100分，成績60分以上（含60分）為通過。考試通過者可獲得商務(wù)部中國國際貿(mào)易學(xué)會(huì)頒發(fā)的全國職場英語證書。全國職場英語

9、考試（一級）China Workplace English Test (Level One)試卷冊（120分鐘）注 意 事 項(xiàng)一、請將自己的姓名、準(zhǔn)考證號寫在答題卡上。試卷冊和答題卡均不得帶出考場。考試結(jié)束，監(jiān)考人員收卷后考生才可離開。二、全部考試時(shí)間為120分鐘，不得拖延。三、選擇題的答案一定要填涂在答題卡上；翻譯（TRANSLATION）部分第二節(jié)(Section B)和寫作（WRITING）部分的答案要寫在答題卡上，凡是寫在試卷冊上的一律不給分。四、選擇題每題只能選一個(gè)答案；如多選，則該題無分。選定答案后，用2B濃度以上的鉛筆在相應(yīng)字母的中部劃一條橫線。正確方法如下：A B C D使用其

10、它符號答題者不給分。劃線要有一定粗度，濃度要蓋過字母底色。五、如需改動(dòng)答案，必須先用橡皮擦凈原來選定的答案，然后再按上面的方法重新填涂。Part I LISTENING (25 minutes, 30 points)Section A Directions: In this section, you will hear five short sentences. Each sentence will be spoken only once. At the end of each sentence there will be a pause. During the pause, you must

11、 read the four choices marked A, B, C and D, and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.1. The meeting will be at _.A. 3 a.m. on Thursday B. 3 p.m. on ThursdayC. 3 a.m. on Tuesday D. 3 p.m. on Tuesday 2. _ meets t

12、he requirements for the job.A. John Lynn B. George Lynn C. John Lee D. George Lee3. The telephone number is _.A. 36672891 B. 36678219 C. 35619701 D. 356798294. The pizza should be sent to _.A. Burnett Exhibition Agency B. Burnett Advertising Agency C. Cornell Insurance Agency D. Cornell Exhibition A

13、gency5. The price of the TV set was originally _.A. $305 B. $315 C. $350 D. $355Section B Directions：For each question in this section, you will hear four statements about a picture on your Test Paper. When you hear the statements, you must select the one that best describes what you see in the pict

14、ure. Then mark the corresponding letter on the Answer Sheet with a single line through the center. The statements are not printed out and will be spoken only once.Example: Youll hear: Statement B, “The man is driving”, is the best description of the picture, so you should select B and mark it on the

15、 Answer Sheet. 6. _ 7. _ 8. _ 9. _ 10. _Section C Directions: In this section, there are five recorded questions or statements. The questions or statements will be spoken only once. After each question or statement, there is a pause. During the pause, you should decide which is the proper response a

16、mong the four choices marked A, B, C and D. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.11.A. Thank you for calling!B. How can I help you? C. Never mind. D. This is Richard Miller speaking. 12.A. I havent seen you before. B. Its my pleasure

17、. C. Nice to meet you. D. How are you?13.A. Youll get it next time. B. Im really sorry about that. C. Dont be angry about it. D. I dont think its hard. 14.A. Yes, better not. B. No, I do mind! C. Yes, do as you like. D. No, its not allowed here. 15.A. Its all right. B. I dont care. C. Youre welcome.

18、 D. Im pleased. Section D Directions: In this section, you will hear ten short conversations. At the end of each conversation, a question will be asked about what was said. Both the conversation and question will be spoken only once. After each question, there will be a pause. During the pause, you

19、must read the four choices marked A, B, C and D, and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.Example: You will hear: You will read: A. He cant breathe in his office. B. He is not so sure about his work.C. One of hi

20、s dear friends is giving him trouble.D. His job is giving him a lot of stress.From the conversation we learn that the man is under a lot of pressure from work. Therefore, the correct answer is D. 16.A. In 1990. B. In 1991. C. In 1992. D. In 1993.17.A. Answering phone calls. B. Receiving visitors. C.

21、 Writing emails to customers. D. Making reservations.18.A. Shenyang. B. Hangzhou.C. Changchun. D. Suzhou. 19.A. Shanghai. B. A factory. C. A market. D. A scenic spot.20.A. The woman refuses the product. B. The woman thinks the product is acceptable. C. The woman thinks its too expensive.D. The woman

22、 thinks the price is acceptable.21.A. He cant make phone calls because his phone is out of order. B. He keeps getting a noise after getting through to a number. C. He cant hear anything after getting through to a number. D. The line is always busy when he makes a phone call.22.A. She will change her

23、 job soon. B. She will work there for a long time. C. She will get a promotion. D. She likes to be an engineer.23.A. At the railway station. B. In the hotel. C. At the airport. D. In the bank.24.A. Because she doesnt enjoy having dinner with the man. B. Because she will have dinner with her family.

24、C. Because she hasnt finished her work. D. Because she has already had dinner.25.A. Manager and secretary. B. Doctor and patient. C. Friends. D. Customer and waitress.Section E Directions: In this section, you will hear one passage. At the end of it, some questions will be asked about what was said.

25、 You will hear the passage and questions twice. After each question, there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.26.A. N

26、ame.B. Identification.C. A form of payment. D. Salary. 27.A. B. C. D. The steps here are in random order: Specify the requirements for the room. Indicate any special services that you need. Take your keys and enjoy your stay. Inform the receptionist that you need a room. Pay for your room by cash or

27、 credit card. Part II READING (40 minutes, 40 points)Section ADirections: Read the following party plan and decide who is the best person for each task. Then mark the corresponding letter on the Answer Sheet with a single line through the center.Party Plan28. Get souvenirs ready.29. Organize food an

28、d drinks.30. Type the address labels for invitations.31. Prepare attractive invitations and posters.32. Select entertainers.CandidatesA. Barbara Richards used to work for a gift company. B. Andrew Smith is skilled in art and design.C. Linda Bright has contacts with performers in the music business.D

29、. Bob Taylor is a chef in the company canteen.E. Robert Lee has developed excellent keyboard skills.Section B Directions: In this section there are five questions about a table and a chart. For each question, choose the best answer from the four choices marked A, B, C and D. Then mark the correspond

30、ing letter on the Answer Sheet with a single line through the center.FLIGHT TIMETABLE(1) FROM SYDNEY TO LONDONMon.Wed.Fri.Departure 09:45Departure 14:20Departure 15:10 (2) FROM LONDON TO SYDNEYSat.Sun.Departure 10:35Departure 21:0533. You can fly from Sydney to London _.A. on any dayB. any nightC. o

31、n some weekdaysD. on all weekdays34. You cannot fly from London to Sydney _.A. on weekdaysB. on weekendsC. at nightD. during the day*The chart above shows the income (in RMB) for college graduates during their first year of work over the period of 2005-2009 in four major cities of China.35.The city

32、of _ has seen the highest income levels over the five years. A. BeijingB. ShanghaiC. GuangzhouD. Chengdu36. Graduates in the four cities earned the highest income in _.A. 2006B. 2007C. 2008D. 200937. Which of the following statements is true? A. Graduates in all four cities earned the lowest income

33、in 2005.B. The year 2008 experienced a fall of income across all four cities.C. The year 2007 saw a fall in income in all four cities.D. Generally speaking, graduates in Chengdu have the lowest income.Section C Directions: Read the following passages. Choose the best answer for each question from th

34、e four choices marked A, B, C and D, and mark the corresponding letter on the Answer Sheet with a single line through the center. Passage OneQuestions 38 to 40 are based on the following passage.Some candidates for jobs were wearing jeans, purple sweat suits, and sneakers. Other applicants werent af

35、raid to show pierced body parts and odd hairstyles. Still others chewed gum or showed up in clothes with wrinkles or with their pants falling down. One recruiter even told a candidate with his trousers down below his hips, to “Pull your pants up.” Their strange choice of dress cost some candidates t

36、he job. Does it really make a difference how you dress for an interview? In many cases, it does. Ill never forget the gentleman I interviewed for an accounting position. He had been out of work for a few months and wanted to show me why. He took off his jacket, unbuttoned his shirt and showed me the

37、 scar that he got from a car accident. He didnt get the job. Neither did the young lady in a bright red skirt so short and tight that she could hardly sit down! In the conservative business climate I worked in at the time, appearances did matter. In other environments it isnt as important. However,

38、it does make sense to dress your best for an interview, regardless of the dress code at the organization. If youre in doubt about how to dress for an interview, it is best to dress conservatively. It is much better to be overdressed than underdressed (or undressed). If youre not sure, check with the

39、 person who scheduled the interview and ask. 38.Which of the following is proper for an interview?A. Wearing jeans and a T-shirt.B. Wearing a shirt and a suit.C. Having an unusual hairstyle.D. Wearing poorly-fitting trousers.39.Why didnt the man get the job for the accounting position?A. Because he

40、was injured in an accident.B. Because he wore a jacket.C. Because he had been out of work for a long time.D. Because he didnt behave properly.40.What does the sentence in the last paragraph “It is much better to be overdressed than underdressed (or undressed).” mean?A. To wear more clothes is better

41、 than to wear less.B. To dress formally is better than to dress casually.C. The outer garments are more important than the underwear.D. Simple clothes are not as good as expensive clothes.Passage TwoQuestions 41 to 43 are based on the following passage.Are you tired of rushing day in and day out to

42、a 9-to-5 job? If you are, perhaps, you should try out one of the many very simple home business ideas youll find if you look around.There are many advantages in running your own home business rather than working for a company. You have a more flexible schedule. You work in your own space and at your

43、 own pace. In other words, you get a chance to spend more relaxing and quality time with your friends or loved ones.Depending on the number of hours you put in, the effort you expend, and other factors, you can earn as much money as you wish. You might be more relaxed with no boss to check on your w

44、ork. Hence, you might be capable of higher productivity and a better quality of work. Due to the advent of the worldwide web, it is possible to try out various home business ideas online these days.What is your specialty? Are you good at cooking, gardening or sewing? Once you have determined your sp

45、ecialty, setting up your business is much easier and simpler. Some people are good at baking and designing lovely wedding cakes or cakes for other special occasions. Others might be good at baking various types of cakes like chocolate cakes, banana cakes and orange cakes. Other than selling products

46、, you can sell your service. If you are a qualified accountant, writer, engineer or any other profession, simply set up your business online and offer your services as a freelancer.41.Which of the following statements about running a home business is true?A. You may have more flexibility with your t

47、ime, but will earn less money.B. You neednt work very hard to earn as much money as you wish.C. You will work less efficiently with less pressure from boss.D. You can improve your quality of life by spending more time with your family.42.According to the writer, whats the best choice for setting up

48、an online business?A. Doing what one is good at.B. Selling popular products online.C. Selling products rather than services. D. Selling services rather than products.43.Whats the best title for this passage?A. How to Run a Business.B. Simple Home Business Ideas.C. How to Design a Wedding Cake.D. The

49、 Advantages of Working at Home.Passage ThreeQuestions 44 to 47 are based on the following passage.About UsWalmart serves customers and members more than 200 million times per week at more than 8,650 retail units under 55 different banners in 15 countries. With fiscal year 2010 sales of $405 billion,

50、 Walmart employs more than 2 million associates worldwide.A leader in sustainability, corporate philanthropy and employment opportunity, Walmart ranked first among retailers in Fortune Magazines 2010 Most Admired Companies survey.Our HistoryWalmart was founded in 1962, with the opening of the first

51、Walmart discount store in Rogers, Ark. The company incorporated as Wal-Mart Stores, Inc., on Oct. 31, 1969. The companys shares began trading in 1970 and were listed on the New York Stock Exchange two years later. The company grew to 276 stores in 11 states by the end of the decade. In 1983, the com

52、pany opened its first Sams Club membership warehouse and in 1988 opened the first supercenternow the companys dominant formatfeaturing a complete grocery in addition to general merchandise. Walmart became an international company in 1991 when it opened its first Sams Club near Mexico City.Our Purpos

53、eSaving people money to help them live better was the goal that Sam Walton envisioned when he opened the doors to the first Walmart more than 40 years ago. Today, this mission is more important than ever to our customers and members around the world. We work hard every day in all our markets to deli

54、ver on this promise. We operate with the same level of integrity and respect that Mr. Sam Walton put in place. It is because of these values and culture that Walmart continues to make a difference in the lives of our customers, members and associates.44.What can we know from Fortune Magazines 2010 M

55、ost Admired Companies survey?A. Walmart is the most admired retailer of 2010.B. Walmart is No. 1 in terms of sales volume in the year of 2010.C. Walmart is the most admired company in 2010.D. Walmart is the first leader in employment opportunity.45.When did Walmart become a listed company?A. In 1969.B. In 1970.C. In 1972. D. In 1983.46.Who is Sam Walton?A. The CEO of Wal-Mart Stores, Inc.B. The owner of Wal-Mart Stores, Inc.C. The doorkeeper o