1、機場篇 機場費 airport fee 出站（出港、離開） departures 國際機場 international airport 登機手續辦理 check-in 國內機場 domestic airport 登機牌 boarding pass (card) 機場候機樓 airport terminal 護照檢查處 passport control immigration 國際候機樓 international terminal 行李領取處 luggage claim; baggage claim 國際航班出港 international departure 國際航班旅客 inte

2、rnational passengers 國內航班出站 domestic departure 中轉 transfers 衛星樓 satellite 中轉旅客 transfer passengers 人口 in 中轉處 transfer correspondence 出口 exit; out; way out 過境 transit 進站(進港、到達） arrivals 報關物品 goods to declare 不需報關 nothing to declare 貴賓室 V. I. P. room 海關 customs 購票處 ticket office 登機口 gate; departure ga

3、te 付款處 cash 候機室 departure lounge 出租車 taxi 航班號 FLT No (flight number) 出租車乘車點 Taxi pick-up point 來自. arriving from 大轎車乘車點 coach pick-up point 預計時間 scheduled time (SCHED) 航空公司汽車服務處 airline coach service 實際時間 actual 租車處(旅客自己駕車) car hire 已降落 landed 公共汽車 bus; coach service 前往. departure to 公用電話 public pho

4、ne; telephone 起飛時間 departure time 廁所 toilet; W. C; lavatories; rest room 延誤 delayed 男廁 men's; gent's; gentlemen's 登機 boarding 女廁 women's; lady's 由此乘電梯前往登機 stairs and lifts to departures 餐廳 restaurant 迎賓處 greeting arriving 酒吧 bar 由此上樓 up; upstairs 咖啡館 coffee shop; cafe 由此下樓 down;

5、downstairs 免稅店 duty-free shop 銀行 bank 郵局 post office 貨幣兌換處 money exchange; currency exchange 出售火車票 rail ticket 訂旅館 hotel reservation 旅行安排 tour arrangement 行李暫存箱 luggage locker 行李牌 luggage tag 飛機票(指限定條件) endorsement/restrictions 前往城市 to 旅客姓名 name of passenger 承運人(公司) carrier 旅行經停地點 good for passage b

6、etween 航班號 flight no. 起點城市 from 座艙等級 class (fare basis) 起飛日期 date 機號 plane No. 起飛時間 time 機座號 seat No. 訂座情況 status 吸煙坐位 smoking seat 機票確認 ticket confirm 非吸煙席 non-smoking seat 登機口 gate  出入境 姓 family name 年 year 名 First (Given) Name 月 month 性別 sex 偕行人數 accompanying number 男 male 職業 occupation

7、 女 female 專業技術人員 professionals & technical 國籍 nationality 行政管理人員 legislators &administrators 國籍 country of citizenship 辦事員 clerk 護照號 passport No. 商業人員 commerce (Business People) 原住地 country of Origin (Country where you live) 服務人員 service 前往目的地國 destination country 農民 farmer 登機城市 city where y

8、ou boarded 工人 worker 簽證簽發地 city where visa was issued 其他 others 簽發日期 date issue 無業 jobless 前往國家的住址 address while in 簽名 signature 街道及門牌號 number and street 官方填寫 official use only 城市及國家 city and state 日 day 出生日期 date of Birth (Birthdate)  簽證篇 姓 surname 失效日期(或必須在.日之前入境) expiry date ( 或 before)

9、 名 first (given) name 停留期為. for stays of 性別 sex 10天 ten days 出生日期 birthdate 8周 eight weeks 國籍 nationality 3個月 three months 護照號 passport No. 6個月 six months 編號 control No. 1年 one year 簽發地 Issue At 3年 three years 簽發日期 Issue Date (或On) 簽證種類 visa type(class)1. 入境英語  麻煩請給我你的護照。May I see your passport

10、, please?這是我的護照。Here is my passport / Here it is.旅行的目的為何?What's the purpose of your visit?觀光(公務)。Sightseeing(Business).預計在美國停留多久?How long will you be staying in the United States?5天。5 days.預計停留約10天。I plan to stay for about 10 days.我只是過境而已。I'm just passing through.今晚即動身前往日內瓦。I am leaving for

11、Geneva tonight.將在那兒住宿?Where are you staying?我將住在波士頓飯店。I will stay at Boston Hotel.是否有臺灣回程機票?Do you have a return ticket to Taiwan?有的，這就是回程機票。Yes, here it is.隨身攜帶多少現金?How much money do you have with you?大約800元。I have 800 dollars.祝你玩得愉快。Good. Have a nice day.謝謝。Thank you. Do you have an e-ticket

12、or a paper ticket? - 一張 e-ticket是一張electronic ticket，意思是你的購買記錄已經存在了航空公司的電腦系統中。你所需要的是用自己的身份證明登記。一張paper ticket是一份確實的文件。就象一張音樂會的票，如果你丟了，你必須重買一張!Are you checking baggage or carrying on? - Baggage是你打包的所有東西的總稱-箱子，背包，盒子。如果你有大件物品或多過一個的包裹，你需要check你的行李-那就是，將行李放在飛機的行 李艙中。一件carry-on是一個名詞指你隨身帶上飛機的一個小件行李。Would y

13、ou like a window or aisle seat? - 再也不會困在中間的座位了!如果你喜歡看窗外的話，那你就要一個window seat. 或者你如果希望能夠自由的起身并stretch your legs，那就告訴他們你想要一個aisle seat。Here's your boarding pass. - 您的boarding pass是機場中發放的帶有你座位號和出發信息的文件。你需此才能通過安檢并登上飛機。Is this flight non-stop or does it have a layover? - layover是在你的旅途的中途停靠站。Non-stop 意

14、思是你路途中不?？慷苯语w到你的目的地。After the security check, board your flight at gate 3. - security check是檢查你和你的隨身行李中是否攜帶危險品的地方。 Gate指的是你等待并board 登上你的飛機的地方。Is my flight delayed or on-time? - 當你的飛機延遲起飛，你將聽到飛機被delayed。On-time意思是你的航班按時刻安排起飛。Pick up your bags at baggage claim. - Baggage claim是你重新拿回checked baggage的地方

15、- 那些你沒有隨身帶上飛機的行李。I have nothing to declare. 我沒申報的東西its all personal effects. 這些東西都是私人用品Id like to reserve a sleeper to Chicago.我要預訂去芝加哥的臥鋪。I want a package deal including airfare and hotel我需要一個成套服務包括機票和住宿could you please give me the departure time?你能告訴我出發的時間嗎one-way ticket單程票/a round trip ticket 往返票

16、 /excess fare補票customs declaration form海關申報表Is this within the tax-free limit?這個在免稅限額內嗎?Whats the fare to New York, Economy Class?去紐約的經濟艙機票多少錢?Can I stop over on the way?我在中途可以停嗎?direct train直達車What platform does the train leave from?這班車從哪個站臺開出呢What is the boarding time? 何時登機呢?How much is the excess

17、 baggage charge?超額行李費多少錢?What is the gate number? 登機門是幾號?/Where is the boarding gate ?How long is the ticket valid?這車票有效期多久timetable時刻表dining car餐車daily flight每日一班的航線Please fill in this disembarkation card.請你填寫這張入境卡2. 行李遺失     出 國旅行最令人氣惱的事，莫過於行李遺失。一旦發生這樣不幸的事，多數人的第一反應是心急如焚，在這樣狀況下，還要用英語

18、向當地人員請求協助，著實是件困難 的事。本篇將提供在遺失行李的意外狀況下，旅客如何用簡單而清楚的英語，向工作人員描述本身行李特色，提供足夠資料，以便掌握時間找回失物。 我在何處可取得行李?Where can I get my baggage?我找不到我的行李。I can't find my baggage.這是我的行李票。Here is my claim tag.是否可麻煩緊急查詢?Could you please check it urgently?你總共遺失了幾件行李?How many pieces of baggage have you lost?請描述你的行李。Can you

19、describe your baggage?它是一個中型的灰色紳耐特皮箱。It is a medium-sized Samsonite, and it's gray.它是一個上面系有我名牌的大型皮制黑藍色行李箱。It is a large leather suitcase with my name tag. It's dark blue.它是一個茶色小旅行袋。It's a small ovemight bag. It's light brown.我們正在調查，請稍等一下。Please wait for a moment while we are investig

20、ating.我們可能遺失了幾件行李，所以必須填份行李遺失報告。We may have lost some baggage so we'd like to make a lost baggage report.請和我到辦公室。Would you come with me to the office?多快可找到?How soon will I find out?一旦找到行李，請立即送到我停留的飯店。Please deliver the baggage to my hotel as soon as you've located it.若是今天無法找到行李，你可如何幫助?How can

21、 you help me if you can't find my baggage today?我想要購買過夜所需的用品。I'd like to purchase what I need for the night. 3. 海關申報    每 個國家的出、入境申報規則皆不同，有些國家不準許攜帶農產品，有些國家規定攜帶現金額度，然而，無論規則為何，按照出、入境國家的規則照實申報，是必須確 實遵守的原則。若被查獲，不僅在金錢上必須付出加倍罰款，而且會破壞旅游心情。因此，最好在出發前打聽好目的國是否有特殊申報規定，以免興沖沖帶了一堆東 西，卻被

22、海關全數沒收。 請出示護照和申報單。Your passport and declaration card, please.是否有任何東西需要申報?Do you have anything to declare?沒有。No, I don't.請打開這個袋子。Please open this bag.這些東西是做何用?What are these?這些是我私人使用的東西。These are for my personal use.這些是給朋友的禮物。These are gifts for my friends.這是我要帶去臺灣的當地紀念品。This is a souvenir that I

23、'm taking to Taiwan.你有攜帶任何酒類或香煙嗎?Do you have any liquor or cigarettes?是的，我帶了兩瓶酒。Yes, I have two bottles of whisky.這個相機是我私人使用的。The camera is for my personal use.你必須為這項物品繳付稅金。You'll have to pay duty on this.你還有其他行李嗎?Do you have any other baggage?好了!請將這張申報卡交給出口處的官員。O.K. Please give this declara

24、tion card to that officer at the exit. 4. 機場旅游資訊    為了使旅客在踏入異國的第一步便能充份掌握旅途中所需的資訊，大部份國際機場皆設有(TOURIST INFORMATION)，舉凡住宿、交通或是該到何處玩，此中心皆能提供旅客最專業的服務。假使事先未能預定好住宿飯店，也可在到達後，向旅游諮詢中心索取飯店資料，并立刻打電話詢問住房狀況，以免徒增提著大包小包在市區中尋找住宿飯店的不便。 旅游諮詢中心在那里?Where is the tourist information?是否有機場巴士可到市區?Is there

25、 an airport bus to the city?巴士站牌(計程車招呼站)在那里?Where is the bus stop(taxi stand)?我在何處可搭乘希爾頓飯店的接泊巴士?Where can I get the limousine for Hilton Hotel?我要如何才能到達希爾頓飯店?How can I get to Hilton Hotel?這兒有飯店目錄嗎?Do you have a hotel list?是否可提供我一份青年旅館的目錄?Can I have a youth hostel list?是否可給我一份城市地圖?May I have a city ma

26、p?我是否可在此預訂飯店(租車)?Can I reserve a hotel(rent a car)here?是否可建議一間較為廉價的旅館?Can you recommend a hotel which is not too expensive?是否有每晚花費在50美元以下的飯店?Is there a hotel which costs under 50 dollars a night?是否可建議一家位於市中心的旅館?Could you recommend a hotel in the city center?我想要住在靠近車站(海灘)的飯店。I'd like to stay at a

27、 hotel near the station (beach).每晚費用為多少?How much is it per night?費用是否包含稅與服務費?Does it include tax and service charge?早餐是否已包含於費用內?Is breakast included?若停留數日是否有任何折扣?Is there a discount for staying several days?我想要停留兩晚。I'd like to stay for two nights. 交通問路時常用的英語方位詞East東、South南、West西、North北、Left

28、左、Right右、Straighton往前直去、There那兒、Front前方、Back后方、Side側旁、Before之前、After之后、First left/right第 一個轉左/右的路英語請問如何前往.Excuse me,How do I get to the.?請問如何前往.?How do I get to the airport?請問如何前往機場?How do I get to the bus station?請問如何前往公車站?How do I get to the metro station?請問如何前往地下鐵路站?(Metro乃歐洲常用字)How do I get to t

29、he subway station?請問如何前往地下鐵路站?(Subway乃北美洲常用字)How do I get to the underground station?請問如何前往地下鐵路站?(underground乃英國常用字)How do I get to the train station?請問如何前往火車站?How do I get to the Hilton hotel ?請問如何前往希爾頓酒店?How do I get to the police station?請問如何前往警局?How do I get to the post office?請問如何前往郵政局?How do I

30、 get to the tourist information office?請問如何前往旅游資訊局?請問附近有什么商店Excuse me, Is there. nearby?請問附近有沒有.?Is there a disco nearby?請問附近有沒有的士高?Is there a hospital nearby? 請問附近有沒有醫院?Is there a night club nearby?請問附近有沒有夜總會?Is there a public toilet nearby?請問附近有沒有公共廁所?Is there a restaurant nearby?請問附近有沒有餐廳?Is ther

31、e a telephone nearby?請問附近有沒有電話?Is there a travel agent nearby?請問附近有沒有旅游社?Is there a youth hostel nearby?請問附近有沒有青年旅館?Is there a baker nearby? 請問附近有沒有面包店?Is there a bank nearby? 請問附近有沒有銀行?Is there a bar nearby? 請問附近有沒有酒吧?Is there a bus stop nearby? 請問附近有沒有公車站?Is there a cafe nearby? 請問附近有沒有咖啡店?Is ther

32、e a cake shop nearby? 請問附近有沒有西餅店?Is there a change bureau nearby? 請問附近有沒有找換店?Is there a chemist"s nearby?請問附近有沒有藥劑師?Is there a department store nearby?請問附近有沒有百貨公司?餐廳點餐篇到異國品嘗美食可說是旅游的樂趣之一，然而，若是語言不通，大概就很難品嘗餐廳最受好評的菜色了。因此，學會基本點餐說法，適當的詢問服務生，并表達自己喜好，包管可以讓自己吃得道地又滿足。請給我菜單。May I have a menu,please?是否有中文菜

33、單? Do you have a menu in chinese?在用晚餐前想喝些什麼嗎? Would you like something to drink before dinner?餐廳有些什麼餐前酒? What kind of drinks do you have for an aperitif?可否讓我看看酒單? May I see the wine list?我可以點杯酒嗎? May I order a glass of wine?餐廳有那幾類酒? What kind of wine do you have?我想點當地出產的酒。 I'd like to have some

34、local wine.我想要喝法國紅酒。 I'd like to have Frence red wine.是否可建議一些不錯的酒? Could you recommend some good wine?我可以點餐了嗎? May I order, please?餐廳最特別的菜式是什麼? What is the specialty of the house?餐廳有今日特餐嗎? Do you have today's special?我可以點與那份相同的餐嗎? Can I have the same dish as that?我想要一份開胃菜與排餐(魚餐)。 I'd lik

35、e appetizers and meat(fish) dish.我正在節食中。 I'm on a diet.我必須避免含油脂(鹽份/糖份)的食物。I have to avoid food containing fat(salt/suger).餐廳是否有供應素食餐? Do you have vegetarian dishs?你的牛排要如何烹調? How do you like your steak?全熟(五分熟/全生)。Well done (medium/rare), please.Water 水Tea 茶Drink 飲料Coke 可樂Sprite 雪碧Pillow 枕頭Blanket

36、 毛毯soft drinks 飲料no ice please. 不加冰hot water 開水orange juice 橘子汁water 水apple juice 蘋果汁tomato juice 番茄汁coke 可樂diet coke 無糖可樂hot tea 熱茶coffee 咖啡chicken 雞肉beef 牛肉fish 魚vegetarian 吃素rice 米飯noodle 面條smashed potato 土豆泥 酒店實用英語口語，如何用英語訂房、辦理入住？安格英語導讀：外出旅游、商務出差都離不開“住”的問題。在國內還好，要是到了外國，你能夠用英語流利地完成訂房、入住整個過程嗎？相信這對

37、許多職場白領來說還是有些困難的，今天就和安格英語老師一起從酒店客房口語到各種酒店客房說法以及訂房、辦理入住需要用到的實用英語口語！在入住酒店的時候，我們首先需要與前臺溝通訂房適宜，以及辦理入住等步驟。在這個步驟中我們首先要學會的是如何選擇房型： What kind/type of room do you like/prefer? 請問你要訂哪種房間？We have single rooms, double rooms and suites and deluxe suites and Presidential suites. 我們旅館里有單人間、雙人間、套房、豪華套房及總統套房。I want t

38、o reserve a single room with shower. 我想預訂一間有淋浴的單人房間。Could I book a double room with bath? 我可以預訂一間有浴缸的雙人客房嗎？I'd like to make a reservation for a suite with both shower and bath. 我想預訂一個既帶淋浴又帶浴缸的套房。I'd like a room with a view. 我想要一個風景較好的房間。I'd prefer a quiet room. 我想要一個安靜點的房間。I'd like a

39、 room facing the sea/the mountains。 我喜歡朝向大海/群山的房間。在預定房間的時候，前臺工作人員還會詢問你關于逗留時間、早餐、叫醒服務及一些基本的個人信息，以下的句子是安格英語老師認為你必須聽得懂，最好還能說得出來的句子：工作人員：What name is the reservation under? 您預訂時用的名字是？ May I see your passport, please? 請出示你的護照。How long will you be staying here? 你在這兒停留多久？Are you planning on checking out to

40、morrow? 您打算明天就離開嗎？I'm afraid you can't check in until after 4:00 pm. 恐怕您只能在下午四點以后才能入住。Complimentary breakfast is served in the lobby between 8 and 10 am.您可以在早晨8點到10點到大廳享受住宿附送的早餐。I'll give you two room keys. 我會給您兩套房間鑰匙。The dining room is on the main floor at the end of the hall.餐廳在一層大廳最里面

41、。The weight room and sauna are on the top floor.健身房和桑拿室在頂層。Just call the front desk if you need any extra towels or pillows. 如果您還需要毛巾或枕頭，請給前臺打電話。入住客人：I reserved a room for tonight. 我預定了個房間。Id like a key to room 809,please. 請給我809房間的鑰匙。Is there a room available for tonight? 今晚有空房間嗎？Can you help me wi

42、th this form? 你能幫我填這張表嗎？Do you have anything to declare? 有什么需要報關的嗎？Id like to reconfirm my flight? 我想確認一下我的機票。What time does the dining room open? 餐廳什么時候營業？When will it be ready? 什么時候能準備好？Can you keep my valuables? 你能幫我保管貴重物品嗎？Please bring me a pot of boiled water? 請送一壺熱水.May I have a wake-up call?

43、早晨能叫醒我嗎？A wake-up call, please. 請提供叫醒服務。Can I borrow a hair-dryer? 我可以借一下電吹風嗎？The room next door is noisy. 隔壁太吵。Could I possibly have another room key? 我能再要一把房間的鑰匙嗎？I locked myself out. 我把自己鎖在門外了。Would you send someone up? 請派位服務員來一下當我們在酒店內享受自助餐或是其他服務時，服務員往往會向我們推薦一些其他的項目、或是讓我們對他們的服務作出評價，下面一些句子是大家必須了解

44、的：1、What kind of rooms(foods) would you like to have? 您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hotel and tariff. 這是介紹我們飯店的小冊子和價目表。3、We'll give you a 10%(ten percent ) discount. 我們給您九折優惠。4、We'll offer tour guides complimentary breakfasts. 我們給陪同提供免費早餐。5、We accept your terms. 我們接受您的條件。6、Ma

45、y I introduce myself? 讓我介紹我自己。7、May I present you a litter souvenir? 請接受我們的一點小紀念品。8、Let's drink to our friendship! 為我們的友誼干杯！9、Let me propose a toast to the health of our guests! 建議為在座客人的健康干杯！10、Cheers!(Bottoms!) 干杯！11、How do you like Chinese food? 您喜歡中國菜嗎？12、What do you think of our service? 您對我

46、們的服務有什么意見？13、Thank you for your comments(compliment, suggestions). 謝謝您給我們提的意見（贊揚、建議）。14、I'm afraid it's against the hotel's regulations. 這是違反飯店規章制度的。15、In our hotel we don't accept tips. 我們飯店是不收小費的。It's our pleasure to serve our guests well. 我們為能為客人服務好而感到高興。Thank you all the same

47、. 然而，還是要謝謝您。16、I'm afraid you'll have to pay for the damage. 您必須賠償。17、Thank you for telling us about it. 謝謝您告訴我們I'll look into the mater right away. 我馬上去處理這件事情。18、I assure you it wont happen again. 我保證此類事情不會再發生。19、Please don't worry, sir (madam) 先生（夫人），請不必擔心。I will send someone up to

48、 your room right away. 我馬上派人到你的房間去。20、I can't guarantee anything, but I'll try my best. 我不能保證，但我會盡力而為。21、What can I show you. 您要買什么？22、How do you like this fashion (color, size, design )? 您喜歡這種款式（顏色、尺寸、圖案）嗎？23、The extra large size of this color is out of stock. 這種顏色的特大號已經賣完了。Please try us ag

49、ain tomorrow. 請明天再來看看。24、They are altogether 175(one hundred and seventy-five) Yuan. 共計175元。You may pay in cash or with credit card. 您可以付現金也可以用信用卡。25、You have made a good choice, you have very good taste. 您真會買東西，眼力真好。對話1】：    Guest: Hello, Id like to check in please. 你好，我想入住貴酒店。 

50、   Hotel staff: Certainly. Can I have the name please? 當然可以，能把姓名給我嗎？    Guest: Mr Harold Smith.  Harold Smith先生。    Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房嗎？    Guest: Yes, I am. Thats right. 是的沒錯，是明天退房。    H

51、otel staff: Will you need a wake up call, sir? 先生您需要喚醒服務嗎？    Guest: Yes please. At 6.30am. 是的，請在早上6.30喚醒我。    Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的。您的房間號碼是五層的502房間。早餐是早晨6.30到9點。祝您入住愉快。&

52、#160;   Guest: Thank you.謝謝你。    【對話2】：    Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好，我有預定，名字是Tomlinson. Hotel    staff: Ok Ive found it. Checking out on the 27th? 好，我找到了。是27日退房嗎?    Guest: Thats right. 沒錯。    Hotel staff: Can I take a credit card for the deposit? 我能用您的信用卡劃賬押金嗎？    Guest: Yes, sure. Also, Id like a non-smoking room please. 當然可以。另外