主講人：雷蓮桂列車故障車站內組織旅客換乘的應急處置EmergencyresponsetoorganisepassengertransfersinstationswhentrainfailurehappensPresenter:LianguiLei車站內組織換乘熱備車底01Organizingpassengerstotransfertohotspareundercarriageinthestation車站內組織換乘熱備車底Ⅰ.Organizingpassengerstotransfertohotspareundercarriageinthestation分類Classification始發站Departurestation中途站Stopover0102車站內組織換乘熱備車底Ⅰ.OrganizingpassengerstotransfertohotspareundercarriageinthestationDepartureStation始發站換發新票Exchangeofnewtickets若來不及換發新票，比照中途站辦理Ifitisnotpossibletoissueanewticket,itwillbehandledatstopoverStopover中途站車站內組織換乘熱備車底Ⅰ.OrganizingpassengerstotransfertohotspareundercarriageinthestationStationspromoteseatreplacementoptionsanddelivertrainsStationsorganiseandguidepassengersontrainsincollaborationwithtrainsAfterthestartofthetrain,theconductorwillguidethearrangementsaccordingtotheprogrammeIfyouneedtorefundthedifference,youshouldcompileapassengerrecordandsubmitittothearrivalstationforprocessingChangesinvehicletypesshouldbeproperlyarrangedandexplained車站宣傳席位替換方案，并遞交列車車站協同列車組織、引導旅客乘車開車后由列車長按方案引導安排需退差時，編客運記錄交到站辦理車型變動，應妥善安排，做好解釋工作車站內組織換乘熱備車底Ⅰ.Organizingpassengerstotransfertohotspareundercarriageinthestation中途換乘站Intermediateinterchangestations制定并宣傳席位替換方案Developandpubliciseseatreplacementprogrammes協同列車，組織引導workincoordinatewithtrains,organizeandguide列車Trains引導安排Introductoryarrangements編客運記錄退差價，解釋安撫工作Compilepassengerrecordstorefundthedifferenceanddotheworkofexplainingandappeasing車站內組織換乘熱備車底Ⅰ.Organisingachangetoahotspareundercarriageinthestation故障車列車長Conductoroffaultytrains聯系司機Contactdriver了解信息Getinformed2傳達命令Passingonorders解釋道歉做好準備ExplainandapologiseBeprepared3聯系車站Contactthestation確認信息Confirminformation4巡視車廂inspectcarriage以防遺漏preventomission5掌握情況Masteringthesituation上報上級Reportingtosuperiors1車站內組織換乘熱備車底Organizingpassengerstotransfertohotspareundercarriageinthestation掌握車內人數及旅客到站，及時上報指揮中心、局客調Keeptrackofthenumberofpassengersinthetrainandtheirarrival,andreporttotheCommandCentreandpassengerdispatchofRailwayAdministrationinatimelymanner與司機聯系了解換乘方案，救援動車組型號、編組，預計到達換乘站時刻等信息Contactthedriverforinformationoninterchangeoptions,thetypeandgroupingoftherescuetrain,andtheexpectedarrivaltimeattheinterchangestation將換乘備動車組命令向列車工作人員傳達，做好宣傳解釋并致歉，做好換乘準備Deliverthetransferordertothetrainstaff,explainandapologiseandprepareforthetransfer故障車列車長Conductoroffaultycars車站內組織換乘熱備車底Ⅰ.Organisingachangetoahotspareundercarriageinthestation與車站聯系，確認救援動車組已到達車站并開啟車門、車站已做好換乘準備工作后，方可通知司機開門組織換乘Contactthestationtoconfirmthattherescuetrainhasarrivedatthestationandopenedthedoors,andthatthestationisreadyforthetransferbeforeinformingthedrivertoopenthedoorsandorganisethetransfer換乘完畢后，全列巡視車廂，確保無旅客滯留和行李遺留Afterthetransfer,thewholetrainsetinspectsthecarriagestoensurethatnopassengersareleftbehindandnoluggageisleftbehind故障車列車長Conductoroffaultycars車站內組織換乘熱備車底Ⅰ.Organizingpassengerstotransfertohotspareundercarriageinthestation故障車分工DivisionoflabouroffaultytrainsCRH2A型動車組列車CRH2A-typemotortrainset1號列車員1號保潔員餐服員2號列車員2號保潔員12345678●●●●●●●●●●●●●TrainattendentCleanerWaiterCleanerTrainattendent車站內組織換乘熱備車底Ⅰ.Organizingpassengerstotransfertohotspareundercarriageinthestation與故障動車組列車長聯系，做好換乘準備Contacttheconductorofthefaultytrainsetandprepareforthetransfer加強車廂宣傳、引導Strengtheningcarriagepublicityandguidance開車后代表鐵路部門致歉Apologiesonbehalfoftherailwaysafterthestart-up救援車列車長Conductorofrescuetrain對持無效高等組座席車票改乘低等級座席的旅客，編制客運記錄交到站辦理退差Passengerswithinvalidticketsforhigherclassseatswhochangetolowerclassseatsshouldpreparetheirpassengerrecordsandsubmittedtothestationforrefund車站內組織換乘熱備車底Ⅰ.Organizingpassengerstotransfertohotspareundercarriageinthestation按司機通知注冊新車次Registernewtrainnumberperdrivernotification未注銷原車次號前，均使用各次列車車次號進行聯系Untiltheoriginaltrainnumberiscancelled,thetrainnumberofeachtrainisusedforcontact故障動車組注銷原車次號后，均使用“故障車”呼叫故障動車組司機、列車長、隨車機械師Afterthecancellationoftheoriginaltrainnumberofthefaultytrain,"faultytrain"isusedtocallthedriver,conductorandaccompanyingmechanicofthefaultytrain救援列車使用故障列車車次繼續運行時Whenarescuetraincontinuestorunusingthefaultytrainnumber故障動車組具備恢復運行條件并重新確定車次后，再使用新車次號進行聯系Once