CONSUMER&

BRANDBrandKPIs

for

smart

speakers:Amazon

Echo

in

BrazilConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Amazon

Echo’sperformance

inthe

smart

speaker

market.Fieldwork:July-August2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202487%

of

Amazon

Echo

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Amazon

Echo’sbrandingresonates

with

Gen

X?Amazon

Echoranksthirdinawareness

withinthesimilarly

to

other

brandsinthe

industrysmart

speaker

market?Amazon

Echogenerally

appealsto

women

more

than

?Thepopularity

ratingof

Amazon

Echois

57%men?Amazon

Echoranksfirstinusage?Among

Amazon

Echoenthusiasts,44%

fallunder

thehigh-income

category?Interms

of

loyalty,Amazon

Echoisfirst

inBrazil?Amazon

Echohasascore

of

50%

formedia

buzz?Consumers

want

theirsmart

speaker

brandstohavereliability,

authenticity,and

honesty

/trustworthiness3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

Amazon

Echo

at

87%Brand

profile:

snapshotBrand

performance

of

Amazon

EchoinBrazil87%84%57%50%43%AwarenessPopularityUsageLoyaltyBuzz5Notes:Smartspeakers‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,248,

all

respondents

(awareness),

n=1,053,

respondents

who

know

the

individual

brand(popularity),

n=1,053,

respondentswho

know

the

individual

brand

(usage),

n=449,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,053,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Amazon

Echo’s

branding

resonates

with

Gen

X

similarly

to

other

brands

in

theindustryBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations40%38%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeAmazon

Echobygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatAmazon

Echoislikedby2%

ofBaby

boomersand27%

of

Gen

Xers,

whereas

thetotalshare

ofindustryusers

is3%

and26%,

respectively.32%31%27%26%ForMillennials

andGen

Z,

38%

and

32%

feel

positivelytowards

Amazon

Echo,versus

40%

and

31%.

Socurrently,

forAmazon

Echo,Gen

Xconnects

most

withtheirbrandcompared

tothe

overall

industryuser.3%2%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestosmartspeakers,which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:n=601,

Amazon

Echo

enthusiast,

n=1,002,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Amazon

Echo

generally

appeals

to

women

morethan

menBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Amazon

Echoshows

thatwomen

are

more

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof8%7%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Amazon

Echohasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.51%49%54%54%

ofwomen

likeAmazon

Echocompared

to

46%

of

men,whereas

forthe

overall

industry,51%

of

women

usesmart

speakers

compared

to49%

ofmen.90%91%8%

of

Amazon

Echoenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to7%among

industryusers

overall.46%Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

smartspeakers,which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=601,

AmazonEcho

enthusiast,

n=1,002,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Amazon

Echo

enthusiasts,

44%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.7%7%Single36%13%13%44%CoupleSingleparentNuclear44%

ofAmazon

Echoenthusiastsarefrom

high-income

households.Amazon

Echo’s

brandis

generallyenjoyed

more

byconsumers

who

arepartof

anuclearhousehold,

40%

ofAmazon

Echoenthusiastshavethiscurrent

living

situation.7%9%31%33%40%39%31%Multi-generational8%7%22%22%ExtendedOther25%1%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

smartspeakers,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=601,

AmazonEcho

enthusiast,

n=1,002,

smartspeaker

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

smartspeaker

brands

to

have

reliability,

authenticity,

andhonesty

/

trustworthinessBrand

profile:

qualitiesQualitiesuserswant

from

smart

speakerbrandsForsmart

speakers,

thetopthreequalitiesusers

want

from

abrand

arereliability,

authenticity,and

honesty

/trustworthiness.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%Amazon

Echousers

alsoappreciatethese

key

attributes,indicatingAmazonEchoexudes

thesequalities.SocialresponsibilityCoolnessThequalitiesthatAmazon

Echoenthusiastsare

least

focused

on

arehighvalueand

thrill

/excitement.ReliabilityExclusivityAmazon

Echoshouldwork

onpromotinginnovation

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

smartspeakers,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

tosmartspeakers,which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

“When

it

comes

tosmartspeakers,which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=449,

Amazon

Echo

users’,n=601,

Amazon

Echo

enthusiast,

n=1,002,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Amazon

Echo

fans,

49%

state

that

they

get

excited

about

smartspeakersBrand

profile:

attitudesWhat

doconsumersthink

ofsmart

speakersingeneral?49%43%42%37%37%36%35%33%32%29%25%

25%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

smart

speakers

topicsrelating

tosmart

speakersBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

smartspeakersdo

youagreewith?”;

Multi

Pick;“When

it

comesto

smartspeakers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=601,

Amazon

Echo

enthusiast,

n=1,002,smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1187%

of

Amazon

Echo

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

smart

speakers,

theaverageawareness

ofabrandinBrazil

is62%.

Awareness

ofAmazon

Echo,however,

is

at84%.Awareness56%

ofBrazilian

smart

speaker

users

say

theylikeAmazon

Echo,compared

to

anindustryaverage

brandpopularity

of37%.43%

ofindustryusers

inBrazil

saythey

useAmazonEcho,with

the

average

usageofabrandat22%.BuzzPopularity87%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

74%.Amazon

Echohasbeen

noticed

more

inthemediacompared

to

other

brands,with

a“Buzz”score

of50%compared

to

28%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Smartspeakers‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,248,

all

respondents

(awareness),

n=1,053,

respondents

who

know

the

individual

brand(popularity),

n=1,053,

respondentswho

know

the

individual

brand

(usage),

n=449,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,053,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Amazon

Echo

ranks

third

in

awareness

within

the

smartspeaker

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofAmazon

EchoRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Samsung96%91%84%83%72%71%41%31%27%24%16%2Xiaomi3AmazonEchoJBLLink45Intelbras

IzySpeakGoogle

NestAppleHomePodBoseUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.678Outofallrespondents,

84%

were

aware

of

AmazonEcho.

Thisranksthemthird

compared

to

other

brandssurveyed

inthismarket.84%N/A9SonosAwareness10Harman

Kardon13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,248,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Amazon

Echo

is

57%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofAmazon

EchoRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1JBLLink60%59%57%43%36%35%29%20%17%15%2Samsung3AmazonEchoAppleHomePodGoogle

NestXiaomi443%Outofconsumers

who

knew

thebrand,

56%

saidtheyliked

Amazon

Echo.

Thisranksthemthird

compared

toother

brandssurveyed

inthismarket.557%67Bose8Harman

KardonSonos9PopularityN/A10Intelbras

IzySpeak14

Notes:“When

it

comesto

smartspeakers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=1,053,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Amazon

Echo

ranksfirst

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofAmazon

EchoRank#

BrandUsage

%43%40%37%24%22%20%14%9%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

smartspeakers,

which

ofthefollowing

brandshaveyou

usedinthe

past12

months?”.1AmazonEcho2JBLLink3SamsungOutofconsumers

who

knew

thebrand,

43%

saidtheyused

Amazon

Echo.

Thisranksthemfirst

compared

toother

brandssurveyed

inthismarket.4AppleHomePodXiaomi43%557%6Google

NestBose78Harman

KardonSonos98%UsageN/A10Intelbras

IzySpeak7%15

Notes:“When

it

comesto

smartspeakers,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=1,053,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Amazon

Echo

is

first

in

BrazilBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofAmazon

Echo’s

consumersRank#

BrandLoyalty

%87%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1AmazonEcho13%2JBLLink87%3Samsung83%4Xiaomi77%5Bose75%6Google

NestAppleHomePodIntelbras

IzySpeakSonos72%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

smart

speakers,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.769%869%87%968%Outofrespondents

whohaveused

Amazon

Echo,87%saidthey

would

usethebrand

again.LoyaltyN/A10Harman

Kardon50%16

Notes:“When

it

comesto

smartspeakers,

which

ofthe

following

brands

areyoulikely

touse

againin

the

future?”;

Multi

Pick;Base:n=449,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Amazon

Echo

has

a

score

of

50%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofAmazon

EchoRank#

BrandBuzz%50%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1AmazonEcho2Samsung49%3JBLLink40%Outofconsumers

who

knew

thebrand,

50%

saidtheyhadheardaboutAmazon

Echointhemedia.

Thisranksthemfirstcompared

to

other

brandssurveyedinthismarket.4AppleHomePodGoogle

NestXiaomi34%50%50%528%626%7Bose19%8Sonos15%9Intelbras

IzySpeakHarman

Kardon13%BuzzN/A1012%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,053,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportuniti