PartIWriting(30minutes)

注意：此部分試題在答題卡1上。

怎樣改善學生的心理健康

1.學生心理健康的重要性

2.學校應該怎樣做

3.學生自己應該怎樣做

【范文】Howtoimprovepsychologicalhealth?

Asisknowntoall,psychologicalhealthisasimportantas,ifnotmoreimportantthan,

physicalhealthforastudentduringhis/hergrowth.However,it*squiteworryingthatnowadays

somestudentsarenotquitepsychologicallyhealthy.

Undoubtedly,schoolsanduniversitiesshouldtakegreataccountintheresponsibilities

ofstudents,psychologicalhealth.Relevantcoursesandactivitiesshouldbeintroducedto

studentssothattheywou1dbemoreawareofthesignificanceofpsychologicalhealthandfind

appropriatewaystomaintainandimproveit.Forexample,thereshouldbeapsychological

counselinghotlineorofficeforstudentstoturntowhentheyneedsomepsychologicalaid.

Ofcoursenopsychologicalhealthcanbeobtainedwithouttheeffortsfromthestudents

themselves.Frommyperspective,whattheycandoistryingtostaypositive,optimisticand

followtherightguidelinesfromtheirschools.Tobemorespecific,theycanparticipatein

someactivitiessuchasvoluntaryworktocultivateanopeningandcaringmind.Meanwhile,

harmfulimpactsfromthecyberspaceshoulddefinitelybeavoided.

PartIIReadingComprehension(SkimmingandScanning)(15minutes)

Directions:Inthispart,youwillhave15minutestogooverthepassagequicklyandanswer

thequestionsonAnswerSheet1.Forquestions1-7,choosethebestanswerfromthefourchoices

markedA),B),C)andD).Forquestions8-10,completethesentenceswiththeinformationgiven

inthepassage.

That,senough,kids

ItwasalovelydayattheparkandStellaBianchiwasenjoyingthesunshinewithhertwo

childrenwhenayoungboy,agedaboutfour,approachedhertwo-year-oldsonandpushedhim

totheground.

'Tdwatchedhimforalittlewhileandmysonwasthefourthorfifthchildhe'd

shoved,“shesays."Iwentovertothem,pickedupmyson,turnedtotheboyandsaid,

firmly,'No,weden'tpush,"What.happenednextwasunexpected.

“Theboy'smotherrantowardmefromacrossthepark,wStellasays,“Ithoughtshe

wascomingovertoapologize,butinsteadshestartedshoutingatmefordiscipliningherchild,

AllIdidwaslethimknowhisbehaviorwasunacceptable.WasIsupposedtositbackwhile

herkiddidwhateverhewanted,hurtingotherchildrenintheprocess?w

Gettingyourownchildrentoplayniceisdifficultenough.Dealingwithotherpeople,s

childrenhasbecomeaminefield.

Inmyhouse,jumpingonthesofaisnotallowed.Inmysister'shouseit'sencouraged.

Forher,it'saboutkidsbeingkids:wIfyoucan,tdoitatthree,whencanyoudoit?”

Eachofthesephilosophiesisvalidand,ithastobesaid,mysonlovesvisitinghisaunt's

house.ButIfindmyselfsaying"n。"alotwhenherkidsareoveratmine.That'sOKbetween

sistersbutbecomesdangerousterritorywhenyou'retalkingtothechildrenoffriendsor

acquaintances.

“Kidsaren,tallraisedthesame,“agreesProfessorNaomiWhiteofMonashUniversity.w

Butthereisstillanideathatthey*rethepropertyoftheparent.Weseeourchildrenas

anextensionofourselves,soifyou'resayingthatmychiIdisbehavinginapproprlately,

thenthat*ssomehowacriticismofme.”

Inthosecircumstances,it,sdifficulttoknowwhethertoapproachthechilddirectly

ortheparentfirst.Therearetwoschoolsofthought.

'Tdgotothechildfirst,“saysAndrewFuller,authorofTrickyKids.Usuallyaquiet

reminderthat'wedon'tdothathere,isenough.Kidsnavefinelytunedantennae（直覺）

forhowtobehaveindifferentsettings.M

Hepointsoutbringingitupwiththeparentfirstmaymakethemfeelneglectful,which

couldcauseproblems.Ofcourse,approachingthechildfirstcanbringitsownheadaches,too.

ThisiswhyWhiterecommendsthatyouapproachtheparentsfirst.Raiseyourconcernswith

theparentsifthey'rethereandaskthemtodealwithit,nshesays.

Askedhowtoapproachaparentinthissituation,psychologistMeredithFuller

answers:wExplainyourneedsaswellasstressingtheimportanceofthefriendship.Preface

yourremarkswithsomething1ike:'Iknowyou'11thinkI'msi1lybutinmyhouseIdon't

want…，”

Whenitcomestosituationswhereyou'recaringforanotherchild,whiteis

straightforward:acommonsensemustprevail.Ifthingsdon'tgowell,thenhaveachat.”

There'reacoupleofnewgreyareas.Physicalpunishment,onceacceptedfromanyadult,

isnolongerappropriate."Anewsetofconsiderationshascometotheforeaspartofthe

debateabouthowwehandlechildren.w

ForAndrewFuller,thechild-centricnatureofoursocietyhasaffectedeveryone:wThe

rulesaredifferentnowfromwhentoday'sparentsweregrowingup,“hesays,MAdultsare

scaredofsaying:'don'tswear',oraskingachildtostanduponabus.They,reworried

thattherewillbeconflictiftheypointthesethingsout-eitherfromolderchildren,or

theirparents.”

Heseesitasalossofthesenseofcommonpublicgoodandpubliccourtesy（禮貌），and

saysthatadultssufferformitasmuchaschild.

MeredithFulleragrees:"Acodeofconductishardtocreatewhenyou'relivingina

worldinwhicheveryoneisexhaustedfromoverworkandlackofsleep,andaworldinwhich

nicepeopleareperceivedtofinishlast.”

“it'saboutwhatI'mdoingandwhatIneed,“AndrewFullersays."thedayswhena

kidcamehomefromschoolandsaid,uIgotintotrouble”.Anddadsaid,'youprobablydeserved

it'.Areover.Nowtheparentsarecharginguptotheschooltohaveagoatteachers.”

Thisjumpingtoourchildren,sdefenseispartofwhatfuelsthewwalkingoneggshells”

feelingthatsurroundsourdealingswithotherpeopleJschildren.Youknowthatifyou

remonstrate（勸誡）withthechild,you'regoingtohavetodealwiththeparent,it'sadmirable

tobeprotectiveofourkids,butisitgood?

“Childrenhavetolearntonegotiatetheworldontheirown,withinreasonable

boundaries,nWhitesays."Isuspectthatit'sonlycertainsectorsofthepopulationdoing

therunningtotheschool-better-educatedparentsareprobablymorelikelytobetoo

involved.”

Whitebelievesournotionsofamorechild-centred,it'sawayoftalkingabouttreating

ourchildrenlikecommodities（商品）.We'recentredonthembutinwaysthatreflectpositively

onus.Wetreatthemasobjectswhoseappearanceandachievementsaresomethingwecanbeproud

of,ratherthanservethebestinterestsofthechildren.w

Onewayover-worked,under-resourcedparentsshowcommitmenttotheirchildrenistoleap

totheirdefence.Backatthepark,Bianchi'sintervention（干預）onherson*sbehalfended

inanundignifiedexchangeofinsultingwordswiththeotherboy*smother.

AsBianchiapproachedtheparkbenchwhereshe*dbeensitting,othermumscameuptoher

andcongratulatedherontakingastand.Apparentlytheboyhadalongstandingreputation

forbadbehaviourandhismumforevenworsebehaviourifhewaschallenged.M

AndrewFullerdoesn*tbelievethatweshouldbeafraidofdealingwithotherpeople*s

kids.iflookatkidsthataren*tyourownasapotentialminefield,whesays.Herecommends

thatwedon,tstaysilentoverinappropriatebehaviour,particularlywithregularvisitors.

注意：此部分試題請在答題卡1上作答。

1.WhatdidStellaBianchiexpecttheyoungboy'smothertochwhenshetalkedtohim?

A)makeanapology

B)comeovertointervene

C)disciplineherownboy

D)takeherownboyaway

2.WhatdoestheauthorsayaboutdealingwithotherpeopleyschiIdren?

A)it'simportantnottohurttheminanyway

B)it'snousetryingtostoptheirwrongdoing

C)it'sadvisabletotreatthemasone'sownkids

D)it'spossibleforonetogetintolotsoftrouble

3.AccordingtoprofessorNaomiwhiteofMonashuniversity,whenone'skidsarecriticized,

theirparentswillprobablyfeel

A)discouraged

B)hurt

C)puzzled

D)overwhelmed

4.Whatshouldonedowhenseeingotherpeople'skidsmisbehaveaccordingtoAndrewfuller?

A)talktothemdirectlyinamildway

B)complaintotheirparentspolitely

C)simplyleavethemalone

D)punishthemlightly

5.Duetothechild-centricnatureofoursociety,

A)parentsareworriedwhentheirkidsswearatthem

B)peoplethinkitimpropertocriticizekidsinpublic

C)peoplearereluctanttopointourkids'wrongdoings

D)manyconflictsarisebetweenparentsandtheirkids

6.Inaworldwhereeveryoneisexhaustedfromoverworkandlackofsleep,.

A)it'seasyforpeopletobecomeimpatient

B)it'sdifficulttocreateacodeofconduct

C)it'simportanttobefriendlytoeverybody

D)it'shardforpeopletoadmireeachother

7.Howdidpeopleusetorespondwhentheirkidsgotintotroubleatschool?

A)they'dquestiontheteachers

B)they,dchargeuptotheschool

C)they'dtellthekidstoclamdown

D)They'dputtheblameontheirkids

8.Professorwhitebelievesthatthenotionsofamorechild-centredsocietyshouldbe

challenged.

9.Accordingtoprofessorwhite,today'sparentstreattheirchildrenassomethingthey

canbeproudof.

10.Andrewfullersuggeststhat,whenkidsbehaveinappropriately,peopleshouldnotstay

silent.

PartIIIListeningComprehension

SectionA

Directions:Inthissection,youwillhear8shortconversationsand2longconversations.

Attheendofeachconversation,oneormorequestionswillbeaskedaboutwhatwassaid.Both

theconversationandthequestionswillbespokenonlyonce.Aftereachquestiontherewill

beapause.Duringthepause,youmustreadthefourchoicesmarkedA),B),C)andD),anddecide

whichisthebestanswer.ThenmarkthecorrespondingletteronAnswerSheet2withasingle

linethroughthecentre.

注意：此部分試題請在答題卡2上作答。

11.A)0nlytruefriendshipcanlastlong.

B)Letterwritingisgoingoutofstyle.

C)Shekeepsinregulartouchwithherclassmates.

D)Shehaslostcontactwithmostofheroldfriends.

12.A)Apainter.C)Aporter.

B)Amechanic.D)Acarpenter.

13.A)Lookforaplacenearheroffice.C)Makeinquirieselsewhere.

B)Findanewjobdownthestreet.D)Rentthe$600apartment.

14.A)Hepreferstowearjeanswithalargerwaist.

B)Hehasbeenextremelybusyrecently.

C)Hehasgainedsomeweightlately.

D)HeenjoyedgoingshoppingwithJaneyesterday.

15.A)Thewomanpossessesanaturalforart.

B)Womenhaveabetterartistictastethanmen.

C)Hoisn'tgoodatabstractthinking.

D)Hedoesn,tlikeabstractpaintings.

16.A)Shecouldn,thavelefthernotebookinthelibrary.

B)shemayhaveputhernotebookamidthejournals.

C)sheshouldhavemadecarefulnoteswhiledoingreading.

D)sheshouldn,thavereadhisnoteswithouthisknowingit.

17.A)shewantstogetsomesleepC)shehasaliteratureclasstoattend

B)sheneedstimetowriteapaperD)sheistroubledbyhersleepproblem

18.A)Heisconfidenthewillgetthejob.

B)Hischanceofgettingthejobisslim.

C)Itisn,teasytofindaqualifiedsalesmanager.

D)Theinterviewdidn,tgoaswellasheexpected.

Questions19to21arebasedontheconversationyouhavejustheard.

19.A)Hecanmanagehistimemoreflexibly.

B)Hecanrenewcontactwithhisoldfriends.

C)Hecanconcentrateonhisownprojects.

D)Hecanlearntodoadministrativework.

20.A)Readingitsadsinthenewspapers.

B)Callingitspersonneldepartment.

C)Contactingitsmanager.

D)Searchingitswebsite.

21.A)Tocutdownitsproductionexpenses.

B)Tosolvetheproblemofstaffshortage.

C)Toimproveitsadministrativeefficiency.

D)Toutilizeitsretiredemployees*resources.

Questions22to25arebasedontheconversationyouhavejustheard.

22.A)Buyatractor.

B)Fixahouse.

C)Seeapieceofproperty.

D)Singabusinesscontract.

23.A)Itisonlyfortymilesformwheretheylive.

B)Itisasmallonewithatwo-bedroomhouse.

C)Itwasalargegardenwithfreshvegetables.

D)Ithasalargegardenwithfreshvegetables.

24.A)Growingpotatoeswillinvolvelesslabor.

B)Itssoilmaynotbeverysuitableforcorn.

C)Itmaynotbebigenoughforraisingcorn.

D)Raisingpotatoeswillbemoreprofitable.

25A)Finances

B)Equipment

C)Labor

D)Profits

SectionB

Directions:Inthissection,youwillhear3shortpassages.Attheendofeachpassage,

youwillhearsomequestions.Boththepassageandthequestionswillbespokenonlyonce.

Afteryouhearaquestion,youmustchoosethebestanswerfromthefourchoicesmarkedA),

B),C)andD).ThenmarkthecorrespondingletteronAnswerSheet2withasinglelinethrough

thecentre.

PassageOne

26A)Tointroducethechiefofthecity,spoliceforce

B)Tocommentonatalkbyadistinguishedguest

C)Toaddresstheissueofcommunitysecurity

D)Toexplainthefunctionsofthecitycouncil

27A)Hehasdistinguishedhimselfincitymanagement

B)HeisheadoftheInternationalPoliceForce

C)Hecompletedhishighereducationabroad

D)HeholdsamasterJsdegreeincriminology

28A)Tocoordinateworkamongpolicedepartments

B)Togetpoliceofficersclosertothelocalpeople

C)Tohelptheresidentsintimesofemergency

D)Toenablethepolicetotakepromptaction

29A)Popular

B)discouraging

C)effective

D)controversial

PassageTwo

30A)peoplediffergreatlyintheirabilitytocommunicate

B)therearenumerouslanguagesinexistence

C)Mostpubliclanguagesareinherentlyvague

D)Biggapsexistbetweenprivateandpubliclanguages

31A)itisasignofhumanintelligence

B)inimproveswithconstantpractice

C)itissomethingwearebornwith

D)itvariesfrompersontoperson

32A)howprivatelanguagesaredeveloped

B)howdifferentlanguagesarerelated

C)howpeoplecreatetheirlanguages

D)howchildrenlearntouselanguage

PassageThree

33A)shewasatailor

B)shewasanengineer

C)shewasaneducator

D)shewasapublicspeaker

34.A)Basingthemonscience-fictionmovies.

B)Includinginterestingexamplesinthem

C)Adjustingthemtodifferentaudiences

D)Focusingonthelatestprogressinspacescience

35.A)Whetherspacemencarryweapons

B)Howspacesuitsprotectspacemen

C)HowNASAtrainsitsspacemen

D)Whatspacemencatanddrink

SectionC

Directions:Inthissection.youwillhearapassagethreetime.Whenthepassageisread

forfirsttime,youshouldlistencarefullyforitsgeneralidea,whenthepassageisread

forthefirsttime,youarerequiredtofillintheblanksnumberedfrom36to43withtheexact

wordsyouhavejustheard.Fortheseblanks,youcaneitherusetheexactwordsyouhavejust

heardorwritedownthemainpointsinyourownwordsFinally,whenthepassageisreadfor

thethirdtime,youshouldcheckwhatyouhavewritten.

注意：此部分試題請在答題卡2上作答.

Crimeisincreasingworldwide.Thereiseveryreasontobelievethe(36)___willcontinue

throughthenextfewdecades.

Crimerateshavealwaysbeenhighinmulticultural,industrializedsocietiessuchasthe

UnitedStates,butanew(37)___hasappearedontheworld(38)____rapidlyrisingcrimerates

innationsthatpreviouslyreportedfew(39).Streetcrimessuchasrobbery,rape(40)and

autotheftareclearlyrising(41)__ineasternEuropeancountriessuchasHungaryandin

westernEuropeannationssuchastheunitedKingdom.

Whatisdrivingthiscrime(42)?Therearenosimpleanswers.Still,therearecertain

conditions(43)withrisingcrimeincreasingheterogeneity(混雜)ofpopulations,

greaterculturalpluralism,higherimmigration,democratizationofgovernment,(44)

Theseconditionsareincreasinglyobservablearoundtheworld.Forinstance,cultures

thatwerepreviouslyisolatedandhomogeneous(同種類的),suchasJapan,DenmarkandGreece

(45)_

Multiculturalismcanbearewarding,enrichingexperience,butitcanalsoleadtoaclash

ofvalues.Heterogeneityinsocietieswillbetheruleinthetwenty-firstcentury,and

(46)____________________________________________

36trend

37phenomenon

38scene

39offences

40murder

41particularly

42explosion

43associated

44changingnationalborders,greatereconomicgrowthandthelackofacceptedsocialideas

ofrightandwrong.

45arenowfacingthesortofculturalvarietythathasbeencommoninAmericaformost

ofitshistory.

46failuretorecognizeandplanforsuchdiversitycanleadtoseriouscrimeproblems.

PartIVReadingComprehension(Readingindepth)

SectionA

Question47-56

Abooklesslifeisanincompletelife.Booksinfluencethedepthandbreadthoflife.They

meetthenatural47_Fforfreedom,forexpression,forcreativityandbeautyoflife.

Learners,therefore,musthavebooks,andtherighttypeofbook,forthesatisfactionoftheir

need.Readersturn48_K___tobooksbecausetheircuriosityconcerningallmannersof

things,theireagernesstoshareintheexperiencesofothersandtheirneedto___49H―

fromtheirownlimitedenvironmentleadthemtofindinbooksfoodforthemindandthespirit.

Throughtheirreadingtheyfindadeepersignificancetolifeasbooksacquaintthemwithlife

in:heworldasitwasanditisnow.Theyarepresentedwitha_50G____ofhumanexperiences

andcometo__bl、_otherwaysofthoughtand1iving.Andwhi.ebZ1theirown

relationshipsandresponsestolife,thereadersoftenfindthatthe__53B_intheirstories

aregoingthroughsimilaradjustments,whichhelptoclarifyandgivesignificancetotheir

own.

Booksprovide__54A_materialforreaders,imaginationtogrow.Imaginationisa

valuablequalityandamotivatingpower,andstimulatesachievement.Whileenrichingtheir

imagination,books550theiroutlook,developafact-findingattitudeandtrainthem

touseleisure__56M__.Thesocialandeducationalsignificanceofthereaders*bookscannot

beoverestimatedinanacademic1ibrary.

A.Abundant

B.Characters

C.Communicating

D.Completely

E.Derive

F.Desire

G.Diversity

H.Escape

I.Establishing

J.Narrow

K.Naturally

L.Personnel

M.Properly

N.Respect

0.Widen

SectionB

DirectionsThereare2passagesinthissection,eachpassageisfollowedbysomequestion

orunfinishedstatements.ForeachofthemtherearefourchoicesnarkedABCD.Youshould

decideonthebestchoiceandmarkthecorrespondingletteronAnswersheet2withasingle

linethroughthecentre.

Passageone

Question57to61basedonthefollowingpassage.

Ifyouareamaleandyouarereadingthis,congratulations:youareasurvivor.According

tostatistics.youaremorethantwiceaslikelytodieofskincancerthanawoman,andnine

timesmorelikelytodieofAIDS.Assumingyoumakeittotheendofyournaturalterm,about

78yearsformeninAustralia,youwilldieonaveragefiveyearsbeforeawoman.

Therearemanyreasonsforthis-typically,mentakemorerisksthanwomanandaremore

likelytodrinkandsmokebutperhapsmoreimportantly,mendon'tgotothedoctor.

“Menaren'tseeingdoctorsasoftenastheyshould,“saysDr.Gullotta,“Thisis

particularlysofortheover_40s,whendiseasestendtostrike.”

GullottasaysahealthymanshotIdvisitthedoctoreveryyearortwo.Forthoseover45,it

shouldbeatleastonceayear.

TwomonthsagoGullottasawa50-year-oldmawhohaddelayeddoinganythingabouthis

smoker'scoughforayear.

“WhenIfinallysawhimithadalreadyspreadandhehassincediedfromlungcancer”

hesays,Earlierdetectionandtreatmentmaynothavecuredhim,butitwouldhaveprolonged

thislifeM

Accordingtoarecentsurvey,95%ofwomenagedbetween15andearly40sseeadoctoronce

ayear,comparedto70%ofmeninthesameagegroup.

“Alotofmenthinktheyareinvincible（不可戰勝的）“Gullottasays"Theyonlycomein

whenafrienddropsdeadonthegolfcourseandtheythink“Geez,ifitcouldhappentohim.

Thenthereistheostrichapproach,wsomemenarescaredofwhatmightbethereandwould

rathernotknow,“saysDr.RossCartmill.

“Mostmengettheircarsservicedmoreregularlythantheyservicetheirbodies,w

Cartmillsays.Hebelievesmostdiseasesthatcommonlyaffectmencouldbeaddressedby

preventivecheck-ups

Regularcheck-upsformenwouldinevitablyplacestrainonthepublicpurse,Cartmill

says."Butpreventionischeaperinthelongrunthanhavingtotreatthediseases.Besides,

theultimatecostisfargreater:itiscalledprematuredeath.w

57.Whydoestheauthorcongratulatehismalereadersatthebeginningofthepassage?

A.Theyaremorelikelytosurviveseriousdiseasestoday.

B.Theiraveragelifespanhasbeenconsiderablyextended.

C.Theyhavelivedlongenoughtoreadthisarticle.

D.Theyaresuretoenjoyalongerandhappierlive.

58。Whatdoestheauthorstateisthemostimportantreasonmendiefiveyearsearlier

onaveragethanwomen?

A.mendrinkandsmokemuchmorethanwomen

B.mendon'tseekmedicalcareasoftenaswomen

C.menaren,tascautionsaswomeninfaceofdanger

D.menaremorelikelytosufferfromfataldiseases

59.Whichofthefollowingbestcompletesthesentence"Geez,ifitcouldhappento

him,…'(line2,para,8)?

A.itcouldhappentome,too

B.Ishouldavoidplayinggolf

C.Ishouldconsidermyselflucky

D.itwouldbeabigmisfortune

60whatdoesDr.RossCartmillmeanby“theostrichapproach(lineqpara.9)

A.acasualattitudetowardsone'shealthconditions

B.anewtherapyforcertainpsychologicalproblems

C.refusaltogetmedicaltreatmentforfearofthepaininvolved

D.unwillingnesstofindoutaboutone,sdiseasebecauseoffear

61.WhatdoesCartmi11sayaboutregularcheck-upsformen?

A.Theymayincreasepublicexpenses

B.Theywillsavemoneyinthelongrun

C.Theymaycausepsychologicalstrainsonmen

D.Theywillenablementoliveaslongaswomen

Passagetwo

Question62to66arebasedonthefollowingpassage

High-qualitycustomerserviceispreached(宣揚)bymany,butactuallykeepingcustomers

happyiseasiersaidthandone

Shoppersseldomcomplaintothemanagerorownerofaretailstore,butinsteadwillalert

theirfriends,relatives,co-workers,strangers-andanyonewhowill1isten.

Storemanagersareoftenthelasttohearcomplaints,andoftenfindoutonlywhentheir

regularcustomersdecidetfrequenttheircompetitors,accordingtoastudyjointlyconducted

byVerdegroupandWhartonschool

^Storytellinghurtsretailersandentertainsconsumers,wsaidPaulaCourtney,President

oftheVerdegroup."thestorelosesthecustomer,buttheshoppermustalsofinda

replacement.”

Onaverage,everyunhappycustonerwillcomplaintoatleastfourother,andwillnolonger

visitthespecificstoreforeverydissatisfiedcustomer,astorewillloseuptothreemore

duetonegativereviews.Theresultingasnowballeffect”canbedisastroustoretailers.

Accordingtotheresearch,shopperswhopurchasedclothingencounteredthemostproblems,

rankedsecondandthirdweregroceryandelectronicscustomers.

Themostcommoncomplaintsincludefilledparkinglots,cluttered(塞滿了的)shelves,

overloadedracks,out-of-stockitems,longcheck-outlines,andrudesalespeople.

Duringpeakshoppinghours,someretailerssolvedtheparkingproblemsbygetting

moonlightinglocalpolicetoworkasparkingattendants.Somehiredflagwaverstodirect

customerstoemptyparkingspaces.Thisguidanceeliminatedtheneedforcustomerstocircle

theparkinglotendlessly,andavoidedconfrontationbetweenthoseeyeingthesameparking

space.

Retailerscanrelievetheheadachesbyredesigningstorelayouts,pre-stockingsalesitems,

hiringspeedyandexperiencedcashiers,andhavingsalesrepresentativesonhandtoanswer

questions.

Mostimportantly,salespeopleshouldbediplomaticandpolitewithangrycustomers.

Retailerswho're