商務(wù)英語(yǔ)禮儀之口語(yǔ)表達(dá)技巧BusinessEtiquette——

oralpresentationskills——口語(yǔ)表達(dá)技巧

文秘辦公禮儀(Secreataryofficeetiquette)場(chǎng)景一：詢問(wèn)訪客身份(Askforidentityofguests)MayIhaveyourname,please?Whatcompanyareyoufrom?Couldyoutellmewhatcompanyyouarerepresenting?請(qǐng)問(wèn)您貴姓？您是哪個(gè)公司的？能告訴我您代表什么公司嗎？場(chǎng)景二：詢問(wèn)是否預(yù)約，來(lái)訪目的Doyouhaveanappointment?Wouldyougivemeyourbusinesscard?CanIaskwhatyouwishtoseehimabout?請(qǐng)問(wèn)你有預(yù)約嗎？請(qǐng)給我您的名片好嗎？我能問(wèn)一下您要見(jiàn)他有何事嗎？場(chǎng)景三：帶客人去見(jiàn)經(jīng)理Pleasehaveaseat,Mr.JonesandMr.Smithwillseeyouinfewminutes.Mr.Chenisexpectingyou.I'lltellhimthatyou'rehere.請(qǐng)坐，瓊斯先生和史密斯先生幾分鐘后就到。陳先生正在等你。我去告訴他你到了。場(chǎng)景四：婉言拒絕客人來(lái)訪Mr.Chenisoccupiedatthemomentandwantstoknowifyourbusinessisurgent.Hemaywanttogetintouchwithyouinthefuture.Wouldyouleaveyourcard?陳先生正忙著，請(qǐng)問(wèn)您的事情很緊急嗎？他想以后再和你聯(lián)系。請(qǐng)留下你的名片好嗎？職場(chǎng)上穩(wěn)妥表達(dá)觀點(diǎn)(Howtoexpressideasrealible)

如果表示贊成，你可以說(shuō)：That'sagoodidea.是個(gè)好主意。如果表示有條件地接受，你可以說(shuō)：ontheconditionthat···Weacceptyourproposal,ontheconditionthatyouorder20,000units.如果您訂2萬(wàn)件，我們會(huì)接受您的建議。如果表示拒絕，你可以說(shuō)：We'renotpreparedtoacceptyourproposalatthistime.我們這一次不準(zhǔn)備接受你們的建議。如果對(duì)方誤解了你,你可以說(shuō)：No,I'mafraidyoumisunderstoodme.WhatIwastryingtosaywas.....不，恐怕你誤解了。我想說(shuō)的是.....在郵件中恰當(dāng)描述(ExpressappropiatelyinE-mails)1)Iamwritingtoconfirm/enquire/informyou…我寫信時(shí)要確認(rèn)/詢問(wèn)/通知你…2)IamwritingtofollowuponourearlierdecisiononthemarketingcaigninQ2.我寫信來(lái)追蹤我們之前對(duì)于第二季度營(yíng)銷活動(dòng)的決定。3)Withreferencetoourtelephoneconversationtoday…關(guān)于我們今天在中的談話...4)Inmypreviouse-mailonOctober5…先前在10月5日所寫的信…5)AsImentionedearlierabout…如我先前所提及關(guān)于…6)Asindicatedinmypreviouse-mail…如我在先前的信中所提出…7)Aswediscussedonthephone…如我們上次在中的討論…8)Fromourdecisionatthepreviousmeeting…如我們?cè)谏洗螘?huì)議中的決定…9)Asyourequested/peryourrequirement…按照你的要求…10)Inreplytoyoure-maildatedApril1，wedecided…回答你在4月1日寫的信，我們決定…如何提高辦公室親和力(Howtoimproveaffinityintheoffice)Trytobemorehumility(學(xué)會(huì)更加的謙虛）Theyletothers"showcase"bydeliveringkeymessagesinsteadofalwayshavingtobe"onstage"themselves.通過(guò)傳遞關(guān)鍵信息，讓別人替自己“展示”，而不是總把自己放在“舞臺(tái)”表演。Theyletothersfeelimportantby"interpreting,""passingon,"and"applying"theirgoalsandinitiatives.通過(guò)“詮釋”、“傳遞”、“落實(shí)”自己的目標(biāo)和計(jì)劃，讓別人感到重要起來(lái)。Trytobepolite(學(xué)會(huì)如何禮貌表達(dá))Eventhesmallestcourtesieskindleafirethatigniteschemistryandbuildskinship.Thecourtesyofsaying"hello"whenyoucomeintotheofficeafterbeingaway.Thecourtesyoflettingpeopleknowwhenyou'regoingtobeawayforanextendedperiod.Thecourtesyofhonoringpoliciesaboutreservingrooms,spaces,andequipmentforactivities.Thecourtesyofasimple"please","thankyou",and"you'rewelcome"forsmallfavors.即使是最小的禮貌也會(huì)激發(fā)融洽感、點(diǎn)燃親密的“火焰”。比如回到辦公室時(shí)說(shuō)聲“嗨”；不能按時(shí)趕回來(lái)時(shí)，要和別人說(shuō)一聲；遵守關(guān)于為活動(dòng)預(yù)留房間、空間、設(shè)備的規(guī)定；對(duì)小的恩惠給予一個(gè)簡(jiǎn)單的“請(qǐng)”、“謝謝”、“不客氣”。Trytoshowasenseofhumor(展現(xiàn)你的幽默感)Self-deprecatinghumorcanopenheartsandmindstomakepeoplereceptivetoideasinwayswordsalone

can't.自嘲式幽默能讓人們敞開(kāi)胸懷和心思，比語(yǔ)言更能說(shuō)服人接受一些想法。Trytobemo