2021年1月3938國(guó)開電大管理英語(yǔ)2試題及答案2021年1月3938國(guó)開電大管理英語(yǔ)2試題及答案2021年1月3938國(guó)開電大管理英語(yǔ)2試題及答案一、交際用語(yǔ)(每小題2分，共10分)1-5題：選擇正確的語(yǔ)句完成下列對(duì)話，并將答案序號(hào)寫在答題紙上。1.-Hi，Helen，I＇llhaveaninterviewtomorrow.I＇mafraidIcan＇tmakeit.-_______________A.Sure，youcan.Takeiteasy.B.I＇msorrytohearthat，C.Thatsallright.[答案]A2.-Whydoyoulookunhappy.Whatsthematter?-_______________Imsatisfiedwiththegoodperformanceoftheradio＇vejustbought.B.I＇mgladtohaveboughtthisradioatsuchaprice.C.I＇mratherdisappointedwiththepoorqualityoftheradioIvejustbought.[答案]C3.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-_______________A.Itdoesntmatter，B.Byallmeans.C.Ihavenoidea.[答案]B4.-_______________-Itwilltakeatleasttwoweeks.A.Howsoonwillyoufinishourannualreport?B.Howoftenwillyoufinishourannualreport?C.Howlonghaveyoufinishedourannualreport?[答案]A5.-Wouldyouliketogototheconcertwithus?-___________，but＇vepromisedtohelpJimwithhisChinese.Thankyouallthesame.A.IhateconcertsB.I＇llgowithyouC.IwishIcould[答案]C二、詞匯與結(jié)構(gòu)(共計(jì)30分，每小題2分)6一20題：閱讀下面的句子，從C題紙上。6.I＇mwritingto_______________，apositionasacomputerengineerinyourcompany.A.thankforB.waitforC.applyfor[答案]C7.Youneedto_______________thosequestionnairepapersforyourcompany.A.handoutB.handinC.handon[答案]A8.Wefeel_______________withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised[答案]A9.Youmust_______________theannualcertificationofemploymentonlinewithin15days.A.submitB.omitC.commit[答案]A10.Hiringtherightemployee_______________you_______________athousandtimesoverinhighemployeemorale.A.pays...offB.take...offC.pays...back[答案]C11.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I_______________youitwillperformwellsoon.A.argueB.affectC.assure[答案]C12.Questionnairesarenotsuitable_______________somepeople.A.inB.forC.with[答案]B13.Weshouldkeepinmind_______________thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.whatB.thatC.when[答案]B14.Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysis_______________theannualreport.A.basedonB.basingonC.baseon[答案]A15.Itisonlybyagreeingwiththeirviewpointand_______________thatyouwillresolvethesituationandsendthecustomerawayhappy.A.suggestingapossiblesolutionB.suggestapossiblesolutionC.suggestedapossiblesolution答案]A16.Thenewyearisjust_______________.A.incornerB.aroundthecornerC.outsidethecorner[答案]B17.Undernocircumstancetotelllies_______________tothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow[答案]B18._______________acompanyreallywantsisacandidatehastherightskills.A.What...thatB.What...whatC.That...that[答案]A19.Heis_______________thiscompany.A.inchargeofB.inthechargeofC.underthechargeof[答案]A20.Themoreinformationyoucanget，_______________inyourfield.A.themorecompetitivewillyoubeB.youwillbethemorecompetitiveC.themorecompetitiveyouwillbe[答案]C三、閱讀理解(共40分，每小題4分)21一25題：閱讀下列短C題紙上。Passage1PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday，aftershowinghertoherdeskandintroducinghertocolleagues，thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsibleorandwishesherluck.Afterlunch，Elainesetsouttocontactthefamiliesworriedaboutwhat＇lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine＇s，andhasjustbeenhiredbyGooseneck.Onhisfirstday，helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers，anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers，andgetssomedirectinstructionfromthem.Bythefollowingweek，whenhe＇sonhisown，hefeelshehasaprettygoodideaofwhatheneedstodo，andhowtogoaboutit.And＇heknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein，beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyouregoingtodo?21.WhatarePPHCandGooseneck?A.Theyaretwocompaniesthatdosimilarbusiness.B.Theyaretwoorganizationsthatdodifferentcommunitywork.C.Theyaretwoorganizationsthatdosimilarcommunitywork.[案]C22.WhichdegreedoesElainehave?A.Psychologydegree.B.Physiologydegree.C.Sociologydegree.[答案]A23.WhichofthefollowingstatementsisTRUEaccordingtothepassage?A.Elainehasdonethistypeofcommunityworksoherorganizationdoesn＇tprovidestafftraining.B.Markhasaclearideaofhisjobafterthetraining.C.Markknowshistrainingcomestoanend.[答案]B24.HowisMarktrainedtobepreparedforhiswork?A.Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.C.BothAandB.[答案]A25.Whatisthemainideaofthepassage?A.Theimportanceoftraining.B.Differenttrainingways.C.Elaine＇sandMarksworkexperience.[答案]C26一30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語(yǔ)句是否正確，正確的寫，錯(cuò)誤的寫“F“，并將答案寫在答題紙上。Passage2Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem，themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.(1)Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants，theanswersarequitedifferent.(2)Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample，youcanactasoneofthecustomersinawheelchair，andseehowyou＇retreated.(3)Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.(4)Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted，theyusuallyworkwell.(5)Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable，aswellastheleastcostly，ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant，you＇rewastingyourtime.Implementone，two，threeoralloftheabovetechniques，andyourserviceandproductwillimproveovernight.26.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.答案]F27.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.[答案]T28.Itsnotnecessarytothecustomers’needsandpreferences.[答案]F29.Questionnairesareusefulingettingfeedbac