5/5資源治理經理職位描述文件職位識不信息職位名稱Manager,ResourceManagement所屬部門Contact職位編號所在都市工作地點出差要求□無□間或□經?！醭ｑv版本號V1.0生效日期工作網絡關系直接上級職位Sr.VP,Operation匯報職位直接下級職位LeadResourceController,ResourceController&StaffCommunicationOfficer人員治理權限薪酬□無□建議權□決定權直接下級人數績效□無□建議權□決定權直接管轄團隊配備□無□建議權□決定權業務指導職位Sr.VP,Contact對職位產生阻礙的外部機構受到職位阻礙的外部機構任職資格教育程度Graduate專業方向businessorservicemarketingrelatedfield工作經驗5yearsoraboveinCustomerCareorCallCentreOperationexperienceinwhich2yearsshouldbeinmanagerialroleorsupervisoryposition行業經驗培訓經歷治理技能ControlPlanningDelegationCoordination專業技能Logisticsmanagement&operationpreferablyinPRCtravelindustry通用技能CommunicationLeadershipandpeoplemanagement職位目的與職責職位目的（存在的理由，限制和目標）Tomanagetheresourcecontrollingsectionstosupportefficientoperationsofthecontactcenteraswellasvariousbusinesslinesofthecompanyasawhole.職責范圍(名稱、定義、該職責所要達到的結果/目標)責任級不（全部/部分/協助）衡量標準(數量、質量)OperationallevelToformulateresourcemanagementplanandprocedures,spikemanagement&internalriskmanagementplanastoeffectivelyallocateresourcesandachieverevenueandcustomersatisfactiontarget.Tosetupexternalrisksmonitoringsystemandfeedbackanyoutbreakofnaturaldisastersand/ormajorfataltrafficaccidenttoproductandPRdepartmentsToleadandworkwithfellowteamsinordertoaccurateforeseenthehumanresourcesrequirementandcollaboratewithHRrecruitmentfortheconsistentsupplyofqualityhumanresourcesTodirectateaminmanagingthestaffmovementinordertocopewithactualincomingtrafficTosetupandmanageacentralizedcalltrafficandresourcemanagementsystemwhichcoversSZHQ,HKCallCentreandotherextensionarmsinnearfutureToleadandmotivateteams,monitorperformanceandworkwithbuddyteamstocontinuouslyimproveworkprocess,policiesandprocedures.Toretaingrowanddevelopcompetentteammembersinordertocopewithfuturebusinessexpansionandindividualcareerdevelopment.Toplanandforeseenanypotentialbusinessandoperationrisks,initiateforwardactiontoprotectcompanyinterest.AllKPIsforproductandPRdepartm