1、Business travel第1頁第1頁Flight problems第2頁第2頁登機流程國內航班提前一個半小時。國際航班提前2小時到達機場。到機場后，先找值機柜臺（一大排連起來柜臺），每個柜臺都有顯示器，顯示航空公司名稱和航班號，找到你乘坐航班號相應柜臺，持身份證換登機牌。假如你有行李或違禁物品，能夠在值機柜臺辦理托運，把行李交給值機員就能夠。國內航班20KG以內行李免費。第3頁第3頁假如你想購買飛行意外險，能夠到機場總服務臺購買。換完登機牌后，就能夠進入安檢通道，這里要對你安全性進行檢查，遇有違禁物品，在這里會被處理掉。過完安檢通道后就進入隔離區，到隔離區后，按登機牌上提醒登機口，找到登

2、機口，在入口處休息等待登機。飛機靠橋后，持登機牌登機，進入機艙后，按登機牌上批示坐位，找到坐位坐好。假如隨身行李，能夠放在頭頂行李箱中。系好安全帶，開始愉快飛行路程。第4頁第4頁到達目的地后，按批示方向出港，假如你有托運營李，請到行李處，那有輸送皮帶將您行李送出來。假如機場比較大型，皮帶也也許有多條，但每條都會有顯示器顯示航班號，你要按號去查找并領取。領取行李后，給行李人員核對一下行李號和登機牌號碼，就能夠出港了。飛行路程結束。假如你乘坐是經停航班，到達經停都市后，所有乘客要下機，下機后，就在隔離區等待半小時到1小時，此時你能夠四處活動一下，能夠上上廁所，逛逛商店，但不要出隔離區，由于你沒有手

3、續，無法進入安檢通道。等待告知，不要離登機口太遠，等待重新登機后，繼續后半段旅行第5頁第5頁Flight expressionsfrist class 頭等艙 business class 商務艙economy class 經濟艙round-trip ticket 往返機票single/one-way ticket 單程票Air traffic controller 空中交通指揮員Departure board 出港批示牌Departure lounge/hall 候機室International/domestic flight 國際/國內航班Boarding pass/card 登機牌Air

4、port terminal 機場航站樓第6頁第6頁Check in辦理登機手續 check out 結賬離開Construction fee 機場建設費Baggage handler 行李員Passport control 驗護照Luggage/baggage claim 行李領取處Gate; departure gate 登機口Scheduled time 預計到達時間Actual time 實屆時間Take off/land 起飛/降落Delayed; cancelled 延期/推遲Luggage tag 行李標簽第7頁第7頁Trip & Journeytravel旅行 journey 旅

5、途, 能夠至真正旅游中旅途,也能夠引申為人生旅途等 Trip 旅途, 主要指旅游中旅途, 行程He needs to travel between cities all the time. 他需要在不同城市間往返穿行. Life is a journey full of surprises. 生活是充滿驚奇旅途. How was your trip to shanghai last week? 你上周去上海旅途怎樣?第8頁第8頁Reported/indirect speechShe says, “I am hungry”.What does she say?She says that she

6、is hungry.人稱時態等改變第9頁第9頁He said: “Ive left my book in my room.”She said to Tom, “I can help you.”She says, “This is his book .”He said, “It could be delayed.”She said, “It will be early for me to go there. ”The mother said, “Tom, get up early, please.”The teacher said, “The earth goes round the sun.”

7、He said, “I have studied English since I was a boy.” She said, “I read the book while I was waiting for a bus.“What did you do here yesterday?” the old man asked my brother.第10頁第10頁No card, no ticket第11頁第11頁Dear Mr Bennet,The editor of our in-flight magazine has written to me about your complaint.I

8、have spoken to the check-in staff, and they told me what they do in these situations. As credit card fraud is a serious problem nowadays, we make every effort to protect our customers.On this accasion, we would like to refund you $375.And we look forward to seeing you on board one of our planes in t

9、he future.Yours sincerely 第12頁第12頁Travel arrangementsHotel amenities第13頁第13頁Which one is the most important?Lift Jacuzzi (按摩浴缸)Mini bar hair dryerFitness room 健身室Free newspapersAir conditioningSwimming poolConference roomTranslation servicesDirect-dial telephoneRoom serviceInternet connectionLaundry

10、 service第14頁第14頁RestaurantState-of-the-art gymSports facilities: indoor and outdoor swimming pools, tennis courts, nine-hole golf courseSecretary and translation servicesBusiness support: computers, printers and scanners, high-speed internet access, photocopying and faxing facilities24-hour multilin

11、gual concierge serviceAirline reservationsInternet broadband accessDirect-dial multi-line telephones with voice mail第15頁第15頁Dear Mr Rogers,We are looking for a hotel to host our marketing conference from 23/06 to 26/06, with about 20 people attending. We will need one conference room with a computer

12、 for PPT. We wont need an internet connection. We will need full-board, single-room accommodation for everyone attending, for three nights from 03/06. Could you please confirm the availability of the rooms, and send me a full quote for the rooms and equipment?Yours sincerely第16頁第16頁DearThank you for

13、 your enquiry about hiring our hotel. We have 24 single rooms available for the dates you mentioned, and also one conference room. All of our conference rooms have computer presentation facilities with internet access. The accommodation costs$95 per room per night, and the conference room costs $650

14、 per day, including the cost of equipment and the presence of a technician. Therefore, the total cost is $7,650.I look forward to hearing from you.Yours sincerely第17頁第17頁At the hotelA business centre secretary deals with business peoples needs.A porter carries peoples bags and suitcases.A waiter wor

15、ks in a restaurants and brings food to customers.A chambermaid cleans and tidies hotel bedrooms.第18頁第18頁Arranging business travel09:00- nine oclock; nine am; oh nine hundred hours; nine in the morning12:15-a quarter past twelve; twelve fifteen pm07:45-a quarter to eight; seven forty five am21:30-hal

16、f past nine; twenty one thirty; nine thirty pm17:05-five past five; seventeen oh five22:40-twenty to eleven; twenty two forty; ten forty pm第19頁第19頁Possible flightsAny on Tuesday evening, or Air France at 06:40, and British Air ways at 06:20, on Wednesday morning.第20頁第20頁Changes to flight detailsWe h

17、ave just heard that there is going to be a strike by air traffic controllers in Pairs next week, so all flights to Pairs will be diverted to Lyons. The strike could last only a short time, but there is no guarantee of this.Therefore, we can give you a refund on your ticket, or alternatively make a b

18、ooking for later date.Please let us know which option you would prefer.Yours sincerely 第21頁第21頁From: JK WikinsTo: TravelenseSubject: Re: Changes to flights detailsThank you for your email about the strike in Pairs next week. As I must go to Pairs, Ill go by train. Therefore, I would be grateful for the refund on my ticket.Yours sincerely,第22頁第22頁Dear Gianni,I havent received your data yet, and its getting to late. I have to write the report for Cairoli & Sons, and I need the data for this. Please send it by tomorrow morn