1、unit fouroperator1Lesson 10 This is your wake-up call. 2G= guest; O= operatorG: Hello. This is Kate Smith in room 1516. Id like a wake-up call at 5:30 tomorrow morning, please.O：Certainly, Madam.(the next morning)O: Good morning, Madam. This is your wake-up call.G: Oh, thank you.Conversation 13Conve

2、rsation 2C= Caller; O= operatorO: Beijing Hotel. Can I help you?C: Yes. Can you put me through to Mr. Chen in room 3205?O：Certainly, Sir. Ill put you through. Please wait a moment.(after a while)Im afraid that Mr. Chen is not in. Would you leave a message or call again later?C: Thank you, Ill call h

3、im later.4Conversation 3C= Caller; O= operatorO: Shanghai Sunshine Hotel. What can I do for you?C: Yes. Id like speak to Mr. Edison in room 1602?O：Hold on, Sir. Ill try to put you through. (after a while)Mr. Edison is busy now. Would you leave a message for him?C: Thank you. Please tell him to call

4、me back before 3pm this afternoon when he is convenient.O: Im sure he will get it in time.5Follow and Repeat6:30am7:30am5:45pmRoom 315Room 4286. Room 9007. Room 30128. Room 40129. 6345-229810. 3334-66886Repeat and TranslateGood morning, operator. May I help you?One moment, please. Ill put you throug

5、h.Im sorry, the line is busy.Im sorry, nobody answer.May I take a message for her?7酒店總機服務英語常用詞匯operator 電話員house phone 內部電話special line 專線dial a number 撥號碼hold the line 別掛電話cant put somebody through 接不通ordinary telegram 普通電話receiver 聽筒city phone 城市電話telephone number 電話號碼replace the phone 掛上電話Line， p

6、lease. 請接外線。The line is busy（engaged） 占線send a telegram（cable） 發電報 long distance 長途電話telephone directory 電話簿8酒店總機服務英語常用詞匯 call somebody up 打電話給某人cant hear somebody 聽不見cant get through 打不通inland telegram 國內電報ordinary mail 平信 switchboard 交換臺central exchange 電話總局The connection is bad. 聽不清。express teleg

7、ram 加快電報special dispatch 專電registered fee 掛號郵資postcard 明信片 9Lesson 11 You may call directly from your room. 10G= guest; O= operatorO: Operator. May I help you?G: Id like to call my family in Canada.O: You may call directly from your room. Thats cheaper than going through operator.G: Great, thank you

8、.O: My pleasure.Conversation 111G= guest; O= operatorO: Operator. May I help you?G: I want to place a call to America. Whats the rate?O: Its 8 jiao every six seconds.G: Thank you for your help.O: Youre welcome.Conversation 212Follow and RepeatChinaEnglandthe U. K.the U.S.A.South Korea6. Australia7. Canada8. France9. Japan10. Hong Kong13Repeat and TranslateWould you like a pay call or a collect call?You may call directly from your room.You may