1、L/O/G/O1Unit Three Housekeeping Service 客房服務客房服務2Unit Objectives （單元目標）（單元目標） After learning this unit, you should read, comprehend and translate into Chinese the passages and the dialogues about housekeeping. know how to give information about housekeeping ; master the basic words and expressions a

2、bout housekeeping information and use them to make sentences; get some cultural knowledge about housekeeping information; comprehend the listening dialogues , practice the listening skill and talk a little about housekeeping; find ways to improve your writing skills about resumes on applying for job

3、s.3Background Knowledge 背景知識背景知識 Types of Housekeeping 客戶類型（1）single room 單人房（一張單人床） double room 雙人房（一張雙人床） twin room 雙人房（兩張單人床） big single room大床房（一張雙人大床） tripe room 三人房（三張單人床）（2）economy room（ER） 經濟間standard room（SR） 標準間superior room（UR） 高級套房standard suite（SS） 套間deluxe room（DR） 豪華間presidential suit

4、e（PS） 總統套房（3）studio room 工作室型客房（設沙發床或躺椅）multi-functional room 多功能客房combined type rooms 組合客房4Types of Restaurants 飯店種類飯店種類 inn 旅館,飯店lodge 小旅館tavern 酒店caravansary 馬車店,大旅館hostel 招待所hotel 飯店,酒店motel（=motor hotel）汽車飯店（旅店）budget hotel 廉價旅館economy hotel（one-star hotel）一星級飯店some comfort hotel（two-star hotel

5、）二星級飯店average hotel（three -star hotel）三星級飯店high comfort hotel（four -star hotel）四星級飯店deluxe hotel（five-star hotel）五星級飯店5Types of American Credit Cards 美國的信用卡種類美國的信用卡種類（1）American Express 美國運通卡，是由美國運通公司(American Express Company)發行的信用卡，它可以在全世界大多數國家第一流的旅館、餐廳及商店等處使用。（2）Carte Blanche 全權卡，這是兩個法語詞，意思是“空白的卡片

6、” (blank card)。原義是一個空白的文件，由一方事先在協議上簽好字，然后送另一方填寫它所同意的條件。（3）Diners Club 大來卡。（4）Master card 萬事達卡，是美國三千家銀行通過國際信用卡協會（Interbank Card Association）簽發的信用卡。它是美國使用最廣泛的信用卡中的一種，原名為Master Charge.（5）Visa “維薩”卡，是美洲銀行發行的信用卡。該行是最先簽發信用卡的銀行。在各種信用卡中，美洲銀行所簽發的信用卡數目最多。美國加利福尼亞州以外的約40個州的銀行，都可以代表美洲銀行簽發它的信用卡。該行的信用卡原名為“美洲銀行卡”（B

7、ank Americard），于1977年改名為“維薩”。6Practice Materials 實訓材料實訓材料 Listening Dialogue 1 a. Listen to Dialogue One and decide whether each of the following sentences is true (T) or false (F).1. _ The man is a waiter of a dinning room.2. _ The guest was just about to go down for his supper. 3. _ The guest woul

8、d like a flask of hot water. 4. _ There is no water in the flask. 5. _ The guest himself will go and get some hot water. Keys : 1. F 2. F 3. T 4. T 5. F7Dialogue 1 b. Listen to the dialogue and answer these questions.1. Whats the mans occupation ? A Housekeeping Department waiter .2. What does the g

9、uest ask the man to do for him ? To get him a flask of hot water .3. What does the guest need some water to do? To wash down medicine .4. Is there any hot water in the flask? No , there isnt any . 5. What will the man do the n? Hell go and get another flask . 8Dialogue 1 c. Listen to the dialogue ag

10、ain and supply the missing words.1. When would you like me to _ your room , sir ? 2. But before you _, would you do this for me ? 3. I need some hot water to _ medicine. 4. Im sorry that your flask is .5. I will go and get you _flask thats at once . Keys: 1. do 2. start 3. wash down 4. empty 5. anot

11、her, full9Dialogue 2 a. Listen to Dialogue Two and choose the best answer to complete the statements.1.The guests are going to have in the room . a. a meeting b. a discussion c. a small party d. a game 2.The guests want the girl to tide up a bit .a. in the living room b. in the dinning roomc. in the

12、 reading room d. in the bathroom3.The guests would treat their friends to .a. Chinese tea b. coffeec. orange juice d. beer4.The girl will bring in some together with the drinking water. a. fresh flowers b. new cups c. fresh towels d. clean bottles 5.What would the guests like to do while waiting for

13、 their friends ?a. do some sewing b. do some readingc. listen to music d. do some washing Keys : 1. c 2 . d 3 . a 4 . c 5 . b10Dialogue 2 b. Listen to the dialogue and answer these questions. 1. what does the girl want to do for the guests ? She wants to do the turn down service for them. 2. What ar

14、e the guests going to have in the room ? To have a small party. 3.Why is the bathroom in disorder now ? Because the guest has just taken a bath. 4. Who will turn on the lights for the guests? The girl will turn on the lights for them. 5.Do you think the guests will have a good time that evening? Yes

15、 , I do. 11Dialogue 2 c. Listen to the dialogue again and supply the missing words.1. May I do the _ _service for you now ? 2. Ill let the overnight _know. 3. Our friends seem to be _ late. 4. would you like me to draw the_ for you ? 5. Goodbye, sir and madam ,and do have a very _evening. Keys: 1. t

16、urn down 2. staff 3. a little 4. curtains 5. pleasant12Reading Passage One Tips on Service 13Tips on Servicea. Answer the following questions according to the Passage.1.In what situation can the doorman get the higher amount of tips ?_2.How much should you tip for the bellman when he buys something

17、for you ?_3. What should you do if the maid you want to tip for can not be found ?_4.Is it necessary for you to tip for valet services as usual ? Why ?_5. Are tips for dining room staff much more than they are in any other restaurant ?_1. He must stand in the rain for a period of time .2. He or she

18、should be tipped $2 to $3 .3. You should put the tip in a sealed envelope marked “chambermaid” .4. No. Because valet services are added to the bill .5. No. Tips for dining room staff are the same as they are in any other restaurant .14Tips on Serviceb. Translate the expressions into Chinese or Engli

19、sh.1. deliver an important report做重要報告做重要報告 delivery truck 送貨車送貨車 deliver the letters 送信送信take delivery of the new car 提取新車提取新車 2. press ones trousers 熨褲子熨褲子 press the door bell 按門鈴按門鈴press home ones advantage充分利用有利形勢充分利用有利形勢 press the trigger of a gun 扣動手槍扳機扣動手槍扳機 3. set ones seal to the proposals

20、某人同意這些建議某人同意這些建議 seal the parcel with sticky tape 用膠帶封住包裹用膠帶封住包裹 a sealed bottle 密封的瓶子密封的瓶子seal the document 給文件蓋章給文件蓋章 4. an elegant piece of furniture一件雅致的家俱一件雅致的家俱 elegant manners 優雅的社會舉止優雅的社會舉止 an elegant lady dressed in the latest fashion 身著最新時裝的嫻雅女士身著最新時裝的嫻雅女士 the most elegant hotel 最豪華、有檔次的酒店

21、最豪華、有檔次的酒店 15Tips on Servicec. Read the descriptions of three hotels in Bangkok and put the Chinese into English .Each hotel room has air conditioning (空調),24 hour room service (客房服務),TV, radio and most have IDD phones .Other facilities include photocopying , typing , fax (傳真) and translation .1. Th

22、e Sheraton This large hotel offers business people excellent facilities including translation and computer hire. It has a large pool and a wide range of sporting and leisure events.2.The Ambassador Tower complex with a big shopping center (購物中心) ; business and sports center, a wide choice of bars (酒

23、吧) and restaurants ; ideal for sales conferences.3. The RegentIn a quiet location ,close to the central business district . The business center is open daily . Shops , large pool , sauna , fitness center (健身中心) , tennis , meeting rooms (會議室) .16Tips on Service d. Translate the following sentences in

24、to English with words or phrases given in the brackets.1. 這位年輕的女士有著非常優雅的舉止。(elegant) The young lady has very elegant manners. 2. 你的行李已經被搬上火車了。(luggage)Your luggage has been put on the train. 3. 在這個價格范圍內，有好幾條旅游線路可供選擇。(range)Several travelling routes are available within this price range. 4. 不要為預訂機票費神

25、導游已經幫你辦理了。(take care of)Dont worry about your flight reservationit has been taken care of by the guide. 5. 房租費包不包早餐？（include）Does the price include breakfast ? 17Reading Passage Two Etiquette of British Bars18Etiquette of British Barsa. Answer the following questions according to the Passage.1.Do Br

26、itish people love queues in bars ?_2.What is the bell hanging behind the counter used to do ?_3. What should you do if you want to catch the bar workers eyes ?_4.What are the things the British bar staff dislike?_5.How long did the Dutch tourist spend visiting 800 British pubs?_6.What is the good wa

27、y to thank the bar staff for their service ? 1. No, they dont.2. It is used by the landlord to signal closing time.3. I should hold an empty glass or some money.4. They do not like people to keep others waiting while they make up their minds. They dont like people standing idly against the bar when

28、there are a lot of customers wanting for service. And they do not like people who wait until the end of the order before asking for such drinks as Guinness stout which take considerably longer to pour than other drinks.5. The Dutch tourist spent six months.6. The good way is to offer the bar staff a

29、 drink.19Etiquette of British Bars b. Fill in the blanks with words given blow, changing the form where necessary.1. She was amazingly well read in the newest of the new books.2. Her mother had adopted a silently disapproving attitude.3. He seems quite contented with his life.4. Wool is considerably

30、 softer than wood .5. He grew up in an atmosphere of love and trust .6. The general manager interviewed all the applicants one by one .7. We do not permit smoking in the school .8. Do you suppose you can manage to get me a passport ?9. Everyone ought to have some ideals to follow .10. Gestures and f

31、acial expressions are both important when communicating .20Writing A Resume on Applying for a Job 求職簡歷 21A Resume on Applying for a Job 求職簡歷求職簡歷Task 2 Sample Writing應聘賓館客房部主管（Room Service Supervisor ）ResumeName：Xiaofeng LiuNationality：the Dong Birth date：26/7/1974 Sex：MaleHealth：excellent Career Obj

32、ective：Hotel Room Service Supervisor Address：Graduating Class, Hotel Management Specialty college of Management, Fudan University Shanghai 200154Date Education1996-2000B.S. in Hotel Management at Fudan UniversityCourses completed：Management Principles, Introduction to Hotel Management, Hotel Personn

33、el Management, Tourist Psychology, Tourism Marketing, Tourism Economics, Room Service Management, Public Relations Science, etc. 1990-1996 Guiyang No.16 Middle SchoolSummer Jobs Assistant Room Supervisor at Shanghai International Hotel,1993Public Relations Boy AT Pudong Hotel, 1992 Assistant Food Supervisor, Shanghai Guest HotelSpecial SkillsCollege English TestBand S