1、名名 師師 課課 件件0 0Unit 3 Under the sea人教版選修七人教版選修七 Unit3學學習習目目標標名名 師師 課課 件件0 01. Practice listening skills and finish the exercise after listening to the dialogues.2. Know clearly how to express blame and complaint.3. Know how and when to express complaint.0Warming-upPre-listeningWhile-listeningPost-lis

2、tening01 Before you listen, read the advertisement on Page 25; and discuss these questions.What can you experience on this tour?Would you like to go? What aspect of the tour would you like best?When would you get a refund? 0Warming-upPre-listeningWhile-listeningPost-listening0What can you experience

3、 on this tour? You can: listen to whales singing and watch them underwater on the video camera; witness whales in their natural environment as they leap out of water and feed in our waters; enjoy plenty of other marine animals such as dolphins, seals and penguins. 0Warming-upPre-listeningWhile-liste

4、ningPost-listening0Would you like to go? What aspect of the tour would you like best? I am eager to go on this tour. I would like to witness whales in their natural environment as they leap out of water and feed in our waters best.0Warming-upPre-listeningWhile-listeningPost-listening0When would you

5、get a refund? You will get a refund if you dont see a whale on the tour. 0 0Warming-upPre-listeningWhile-listeningPost-listening 1.These dialogues between tourists and a tour guide took place after a whale watching tour. Decide what the tourists would appreciate (G) and what they might complain abou

6、t (B). aspectGood/ badorder1. Saw whales filmed underwater2. Saw only one whale in the distance3. Heard whales4. Too wet to go outside5. Saw birds, dolphins and seals6. Boat got back too late 0 0Warming-upPre-listeningWhile-listeningPost-listeningAnswer keys:Good aspects: 1 3 5 Bad aspects: 2 4 6 Or

7、der: 4 3 1 6 5 20 0Warming-upPre-listeningWhile-listeningPost-listening 2. When the tourist complained, what result did he/she want to get from the tour guide and what was the actual result? Complete the table for each dialogue. 0 0Warming-upPre-listeningWhile-listeningPost-listeningDialogue 1 Resul

8、t wanted: Actual result: Dialogue 2 Result wanted: Actual result:Dialogue 3 Result wanted:Actual result:not stated by the tourist although she did say she wanted to speak to the manager.not stated although the tourist probably wouldnot get another tour or a refunda full refunda full refunda full ref

9、unda refund of half the fare0 0Warming-upPre-listeningWhile-listeningPost-listening3. Listen to the expressions that the customer used to make his/her complaint. Complete the sentences. Dialogue 11) Im sorry but _ with the tour.2) Well, it was _ outside My two kids _.we werent very happyso wet we co

10、uldnt goare very disappointed0 0Warming-upPre-listeningWhile-listeningPost-listeningDialogue 21) Yes, the whales were awesome but _ .2) Im sorry but _. I now have to make another airline booking and I have no idea whether therell be any seats available. _ .Im feeling very annoyedthats not good enoug

11、hId like a full refund0 0Warming-upPre-listeningWhile-listeningPost-listeningDialogue 31) Excuse me, the tour _ _ and wed _ please.2) _ as were visitors to this area and were leaving tomorrow morning.3) Well, actually, _.wasnt what my husband and I had expected like a refundIm afraid thats no good f

12、or uswed like a full refund0 0Warming-upPre-listeningWhile-listeningPost-listening 4. Listen to the first dialogue and fill in the missing words. Then read the lines aloud, paying special attention to stress and intonation. 0 0Warming-upPre-listeningWhile-listeningPost-listeningWith your partner, ma

13、ke up dialogues for the following situations. Use expressions like the ones in the second box. Perform them for your class. 0 0Warming-upPre-listeningWhile-listeningPost-listeningUseful expressions:Im sorry but Im afraidThats not good enough.Im feeling annoyed with/unhappy about/ unsatisfied with .I

14、m not happy about / satisfied with . 0 0Warming-upPre-listeningWhile-listeningPost-listeningId like to talk to the manager. Id like a (full) refund, please.Thats no good for me.You should do something about it. 0 0Warming-upPre-listeningWhile-listeningPost-listeningSituations:1. You missed your flig

15、ht because you think that it was not announced over the loudspeaker. Complain to an airline official.Possible versionCustomer: Excuse me but Im feeling very annoyed because Ive missed my flight. Im sure it wasnt announced. Ive got to get to Beijing by tonight. Is there another flight I can go on?0 0

16、Warming-upPre-listeningWhile-listeningPost-listeningAirline official: All our flights are announced, sir/madam, but Ill see if I can book you on another flight. Can you show me your ticket? Customer: Sure.Airline official: Im sorry but there arent any seats available on the flights today but I can g

17、et you on a flight early tomorrow morning.0 0Warming-upPre-listeningWhile-listeningPost-listening Customer: Im sorry but thats not good enough. Ive got to get to Beijing today.Airline official: Well, theres nothing I can do about it. Customer: Then, Id like a refund please. Ill go with another airli

18、ne.Airline official: Fine.0 0Warming-upPre-listeningWhile-listeningPost-listening 2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. Possible versionCustomer: Excuse me. Waiter: Yes, sir/madam.Customer: Im afraid that this fish I ordered tastes terrible. Waiter: Oh r

19、eally. Whats the problem with it?Customer: It doesnt taste fresh to me. Id like to order something else.0 0Warming-upPre-listeningWhile-listeningPost-listening Waiter: Well, Ill go and talk to the manager.Customer: Thanks. (A moment later) Waiter: Yes, thatll be fine. Heres the menu.Customer: Thanks.0 0Warming-upPre-listeningWhile-listeningPost-listening3. The trousers the tailor had made for you are too short. Complain to th