GROOMING & HYGIENE 儀容儀表和個人衛生 5/1/2014 2 Grooming & Hygiene 個人儀表與衛生 Looking Your Best! 展示給客人你最佳的儀容 ,儀表 . Creating An Impression. 給客人留下深刻的印象 . Our Hotel s Image. 我們酒店的形象 . You - A Representation. 你就是這一切的代表 . 5/1/2014 3 LESSON OUTLINES 課程目錄 General Grooming Standards 個人儀表基本標準 Females Grooming Standards 女員工儀表標準 Male Hair standards 男員工儀表標準 Kitchen Employees 廚房員工儀表 5/1/2014 4 OBJECTIVE 培訓目的 通過本次培訓 ， 你將能夠列出并解釋出酒店 的個人儀表和衛生方面的標準 。 At the end of the training, you will be able to list & explain Holiday Inn Daya Bay Grooming & Hygiene standards. 5/1/2014 5 Uniforms should be change according to department procedures. 要穿部門所規定的制服 Name tag to be worn at all times and correctly positioned on the left hand up-side of the uniformed. 上班時名牌一定要隨時佩戴在制服左上方正確的位置 Dress Code/Uniforms 服裝 5/1/2014 6 Uniforms or any part of the uniform must not be worn outside of the Hotel unless specific duties require doing so. Any damage to the uniform must be reported to the Linen Room immediately so that repair can be done 除非工作需要，禁止在酒店外穿整套或任何一部分 的制服。制服若有損壞，必須立即通知制服間，以 及時修補。 Dress Code/Uniforms 服裝 /制服 5/1/2014 7 Why wear a name tag ? 為什么要戴名牌？ It enable new staff to integrate faster。 它能使新員工快速進入狀態 It gives an organization a friendlier and more personal image。 可以帶給飯店親切及個人化服務的形象 Customers and visitors like to know who they are talking to? 顧客想知道他們在和誰講話 5/1/2014 8 Why wear a name tag ? 為什么要戴名牌？ It encourages staff to take greater responsibility for their actions and behavior. 它能加強員工對自己的表現及行為的責任感 It enable new staff to integrate faster. 它能使員工很快的辨認新同事 5/1/2014 9 General Grooming Standards 個人儀表基本標準 Hair may not look wet and oily. 頭發看起來不要非常油膩 ， 要保持清潔 。 No strong hair spray, gel, lotion on hair. 不要在頭發上涂抹過多的發膠 No fancy design hair styles. 不要留怪異的發型 No fancy jewelry. You are allowed a simple wedding band, a watch and a pair of small ear studs for females 不要佩帶耀眼的首飾 ， 只可佩帶結婚戒指 、 手表 ， 女員工可佩帶小耳釘 ， 且一只耳朵只能戴一個耳釘 5/1/2014 10 No necklaces may show outside the uniform. 項鏈不要佩帶在制服外 The color of inner garments must be kept concealed under the skirt/blouse/shirt. 內衣顏色必須與裙子 、 男女襯衣的顏色相符 Long johns must not protrude jackets/trousers. 內衣領口 、 褲邊不得露出襯衣和外套 5/1/2014 11 General Grooming Standards 個人儀表基本標準 Pockets may not contain too many articles, nor look bully. 工裝口袋不允許裝太多的東西 ， 或看起來臃腫 Shoes should be polished. 保持皮鞋的光亮 Finger nails should be clean, short, well trimmed. 指甲要整潔 、 整齊 5/1/2014 12 General Grooming Standards 個人儀表基本標準 Avoid garlic, onion, and strong spicy smelling food before reporting to work. 工作前要去除口腔或身體的異味 ， 如： 蒜 ， 元蔥及某些刺激性食品較強的氣味 。 Hands must be washed after each visit to the toilet, before and after meals and handling of food. 飯前便后要洗手 。 5/1/2014 13 General Grooming Standards 個人儀表基本標準 Hair must be clean, neat and tidy at all times. 時刻保持頭發干凈整潔 。 Fringe must be above the eyebrow. 垂在額前的短發 ， 不可遮蓋眼 。 Color of hair must be of a “natural ” color. 頭發的顏色要自然 。 No fancy unnatural colored hair. 頭發不可染刺眼的或不自然的顏色 5/1/2014 14 WOMENS GROOMING 女員工儀表標準 5/1/2014 15 Must be clean, well-cut and regularly maintained. 頭發要梳理整齊 Loose hair must not tough the shoulders, If so, it must be worn up in an elegant professional style. E.g.: braided, pony-tail,bun. 頭發長度不能到肩膀 ， 否則的話一定要優雅專業扎 起來 。 如：辮子 、 綁成馬尾狀 、 盤成發髻 。 WOMENS GROOMIN G女員工儀表標準 Hair發型 5/1/2014 16 Hair worn in a pony-tail on the crown. 頭發像皇冠似的綁的很高的馬尾 Hair fringe covering the eyebrows. 流海遮住了眉毛 Wet look. 頭發看起來是濕的 Extreme style or light-colors. 奇怪的發型或顏色 NOT ACCEPTABLE不允許 5/1/2014 17 Hair accessories must be of a conservation nature. 頭發上戴的飾品一定要保守自然 All ribbons, ready-made bows and scrunches should be black。 頭飾僅能使用黑色 Hair Accessories 頭發上戴的飾品 5/1/2014 18 Male & Female staff is not allowed to wear jewelry or other accessories with their uniforms 男女員工上班均不允許佩戴首飾或飾物 JEWLLERY 珠寶 Brooch, bracelet, anklets and lip/nose/earrings not allowed. 不允許佩戴胸針，手鐲，腳鏈，嘴 鼻 耳環 5/1/2014 19 Except for wristwatch, wedding ring and stud earrings for female staff. The maximum diameter of ring can not wider than the finger. Earrings should be either gold,silver,or pearl Studs, No hanging earrings should be worn. 手表 、 結婚戒指除外 ， 女員工可允許佩戴釘狀 耳環 ） ,戒指寬度不能寬于手指 。 耳環只能戴金 、 銀或珍珠 ， 不能戴吊式耳環 。 Bangle(foot-lace)should not be worn. 不能戴腳鏈 . 5/1/2014 20 MAKE-UP 化妝 Make-up has to be light, and classic 化妝必須是淡妝并且高雅 Ladies are required to wear a minimum of a lipstick and blusher. 女員工最基本要涂口紅即腮紅 Use simple / light / close to skins nail polish. 使用透明色或接近膚色的指甲油