（Railwaypassengertransportservices）鐵路旅客運輸服務（雙語）內容文字：≥16號層級序號

一、1.（1）01①High-speedrailwaystationserviceequipment高鐵車站服務設備相關知識Therelevantknowledge一、票務服務設備Ticketingserviceequipment二、乘降服務設備設施Landingserviceequipmentandfacilities三、信息導向設備設施Informationorientedequipmentandfacilities四、候車服務設備設施Waitingserviceequipmentandfacilities高鐵車站服務設備目錄DirectoryHigh-speedrailwaystationserviceequipment高鐵車站服務設備High-speedrailwaystationserviceequipment票務服務設備01.Ticketingserviceequipment

票務服務設備是旅客旅行購票、取票或檢票的主要設備設施，主要有人工計算機售票設備、自助售取票及打印電子車票報銷憑證設備等。Ticketingserviceequipmentisthemainequipmentandfacilitiesforpassengerstopurchasetickets,getticketsorchecktickets,mainlyincludingartificialcomputerticketingequipment,self-serviceticketingandprintelectronicticketreimbursementvoucherequipment.1、票務服務設備義（Ticketingserviceequipment）高鐵車站服務設備High-speedrailwaystationserviceequipment乘降服務設備設施02.Landingserviceequipmentand

facilities2、乘降服務設備設施（Landingserviceequipmentand

facilities）乘降服務的自助性和便捷性決定了高速鐵路客運站乘降通道的獨立性和乘降引導標志的全面性、系統性。

Theself-serviceandconvenienceofboardingandlandingservicesdeterminetheindependenceofboardingandlandingchannelsandthecomprehensivenessandsystematizationofboardingandlandingguidancesignsinhigh-speedrailwaypassengerstations.乘降通道(Multiplicationanddescentchannels)1進站通道Stationchannel2站內通道Stationaccess3檢票通道Ticketaisle4站臺通道Platformpassage5出站通道Outboundchannel2、乘降服務設備設施（Landingserviceequipmentand

facilities）出站導向標示(Outboundguidancesign)Informationorientedequipmentandfacilities高鐵車站服務設備High-speedrailwaystationserviceequipment信息導向設備設施03.3、信息導向設備設施（Informationorientedequipmentandfacilities）

導向信息設備主要是指輔助乘降服務的引導標志。Guidanceinformationequipmentmainlyreferstotheguidancesignofauxiliarymultiplicationandlandingservice.標志說明圖(Signdescriptiondrawing)車站綜合標識服務圖comprehensivesignservicedrawingofthestation3、信息導向設備設施（Informationorientedequipmentandfacilities）平面布置圖(layoutplan)上海虹橋高鐵站到達層平面示意圖PlanediagramofarrivalfloorofShanghaiHongqiaohighspeedrailwaystation3、信息導向設備設施（Informationorientedequipmentandfacilities）綜合導向標志(Comprehensiveguidancesigns)綜合導向標志comprehensiveguidancesigns高鐵車站服務設備High-speedrailwaystationserviceequipment候車服務設備設施04.Waitingserviceequipmentandfacilities1候車室應配備適量座椅，擺放整齊，不影響旅客通行。Thewaitingroomshouldbeequippedwithanappropriatenumberofseats,neatlyplaced,notaffectingthepassageofpassengers.候車服務設備主要指客運站為向旅客提供旅行生活服務、旅行業務辦理服務、綜合旅行服務等配備的設備。

Waitingserviceequipmentmainlyreferstotheequipmentprovidedbypassengerstationstoprovidepassengerswithtravellifeservice,travelbusinesshandlingserviceandcomprehensivetravelservice.2候車室應設有飲水處,配備電開水器,有加熱保溫標志,水質符合國家標準要求。Waitingroomshouldbeequippedwithdrinkingwater,electricwaterheater,heating,heatpreservationsigns,waterqualityinlinewiththenationalstandards.設置要求（Settingrequirements）4、候車服務設備設施（Waitingserviceequipmentandfacilities）3候車室應設有衛生間，廁位適量。Waitingroomshouldbeequippedwithatoilet,toiletspaceappropriate.設置要求（settherequirement）4、候車服務設備設施（Waitingserviceequipmentandfacilities）4候車室電梯應正常啟用,作用良好。Waitingroomelevatorshouldbenormaluse,goodfunction.5省會城市所在地高鐵特大、大型車站為商務座旅客設置獨立的貴賓候車區,其他車站提供候車區域。Largeandlargehigh-speedrailwaystationsinprovincialcapitalswillsetupindependentVIPwaitingareasforbusinesspassengers,whileotherstationswillprovidewaitingareas.6候車室檢票口設自動檢票通道和人工檢票通道,配備自動檢票機。Waitingroomiseq