（Railwaypassengertransportservices）鐵路旅客運(yùn)輸服務(wù)內(nèi)容文字：≥16號層級序號

一、1.（1）01①Equipmentandfacilities設(shè)備設(shè)施相關(guān)知識Therelevantknowledge高速鐵路動車組列車服務(wù)設(shè)備設(shè)施包括車廂座椅、飲水設(shè)備、衛(wèi)生設(shè)備、餐飲服務(wù)設(shè)備、廣播設(shè)備等等。HighspeedrailwayEMUtrainserviceequipmentandfacilitiesincludecarriageseats,drinkingwaterequipment,sanitaryequipment,cateringserviceequipment,broadcastingequipmentandsoon.TheserviceequipmentandfacilitiesintheEMUtrainarealsodifferentwithdifferentmodels.動車組列車的型號不同，車內(nèi)的服務(wù)設(shè)備設(shè)施也有所差異。設(shè)備設(shè)施（Equipmentandfacilities）動車組車輛設(shè)備設(shè)施齊全，符合動車組出所質(zhì)量標(biāo)準(zhǔn)。TheequipmentandfacilitiesofEMUvehiclesarecompleteandmeetthequalitystandardsofEMUdeparture.Stewardroom,monitoringroom,multi-functionroom,washroom,toilet,electricalcontrolcabinet,sparepartscabinet,storagecabinet,cleaningcabinet,wardrobe,largeluggagestorage,softsleeperreceptionroom,etc.shallnotbeusedforotherpurposesorchangedpurposes.Themulti-functionroomisusedtotakecareofkeypassengers.乘務(wù)員室、監(jiān)控室、多功能室、洗臉間、廁所、電氣控制柜、備品柜、儲藏柜、清潔柜、衣帽柜、大件行李存放處、軟臥會客室等不挪作他用或改變用途。多功能室用于照顧重點(diǎn)旅客。設(shè)備設(shè)施（Equipmentandfacilities）車輛外觀整潔，內(nèi)外部油漆無剝落、褪色、流墜；車內(nèi)頂棚不漏水，內(nèi)外墻板及車內(nèi)地板無破損、無塌陷、不鼓泡；渡板及各部位壓條、壓板、螺栓不松動、無翹起；腳蹬安裝牢固，無腐蝕破損；手把桿無破損、松動。各部位金屬部件無銹蝕。Theappearanceofthevehicleisclean,andthepaintinsideandoutsideisnotpeelingandfading.Theroofofthecardoesnotleak,andtheinnerandouterwallpanelsandthefloorofthecardonotdamage,collapseandbubble;Theboltsoftheferruleplateandallpartsofthebattenplatearenotlooseandhavenowarping;Pedalfirmlyinstalled,nocorrosiondamage;Handlebarisfreefromdamageandlooseness.Metalpartsofallpartsarefreefromrust.設(shè)備設(shè)施（Equipmentandfacilities）廣播、空調(diào)、電茶爐、飲水機(jī)、照明燈具、電子顯示屏、電視機(jī)、車載視頻監(jiān)控終端、控制面板、電源插座、車門、端門、兒童票標(biāo)高線、地板、車窗、翻板、站臺補(bǔ)償器、窗簾、座椅、腳蹬、小桌板、靠背網(wǎng)兜、茶桌、座席號牌、衣帽鉤、行李架、垃圾箱、洗手盆、水龍頭、梳妝臺、面鏡、便器、洗手液盒、一次性坐便墊盒。BroadcastairconditioningelectricteastovewaterdispenserlightingfixtureelectronicdisplayscreenTVcarvideosurveillanceterminalcontrolpanelpoweroutletdoorenddoorchildrenticketelevationlinefloorwindowflapplatformcompensatecurtainseatpedaltraytablebackrestnetteatableseatnumberplatecoathookluggagerackdustbinwashbasinFaucet,dressingtable,mirror,toilet,handsanitizebox,disposabletoiletmatbox.設(shè)備設(shè)施（Equipmentandfacilities）衛(wèi)生紙盒、擦手紙盒、嬰兒護(hù)理臺、鏡框、洗臉間門簾、干手器，商務(wù)座車小吧臺、呼喚應(yīng)答器、閱讀燈，軟臥車鋪位號牌、包房號牌、臥鋪欄桿、扶手、呼叫按鈕、沙發(fā)、報(bào)刊欄，餐車側(cè)門、餐桌、吧臺、冰箱、展示柜、微波爐、電烤箱、售貨車等服務(wù)設(shè)備設(shè)施齊全，作用良好，正常使用，外觀整潔，故障、破損及時修復(fù)。Toiletpaperbox,handwipepaperbox,babynursingtable,mirrorframe,washroom,doorcurtain,handdryer,businesscarminibar,calltransponder,readinglamp,softberth,berth,privateroom,berth,berth,handrail,callbuttonsofa,newspaperbar,diningcarsidedoor,tablebar,refrigeratorDisplaycabinet,microwaveoven,electricoven,salescarandotherserviceequipmentandfacilitiesarecomplete,goodfunction,normaluse,cleanappearance,failureanddamagerepairintime.設(shè)備設(shè)施（Equipmentandfacilities）車廂通過臺外端門框旁設(shè)兒童票標(biāo)高線。兒童票標(biāo)高線寬10毫米、長100毫米，距地板面分別為1.2米和1.5米，以上緣為限，距內(nèi)端門框約100毫米。Theelevationlineofchildren'sticketissetnexttothedoorframeoftheouterendofthecarriageplatform.Theelevationlineofchildren'sticketis10mmwideand100mmlong,1.2metersand1.5metersawayfromthefloorsurfacerespectively.Theupperedgeislimited,andabout100mmawayfromtheinnerendofthedoorframe.車內(nèi)各種服務(wù)圖形標(biāo)志型號一致，位置統(tǒng)一，安裝牢固，齊全醒目，符合規(guī)定。Allkindsofservicegraphicsignsinthecarhavethesamemodel,unifiedposition,solidinstallation,completeandeye-catching,inaccordancewiththeprovisions.設(shè)備設(shè)施（Equipmentandfacilities）車廂外部的電子顯示屏顯示列車運(yùn)行區(qū)間、車次、車廂順號等信息，車內(nèi)電子顯示屏顯示列車運(yùn)行區(qū)間、車次、車廂順號、停站、運(yùn)行速度、溫度、中國鐵路客戶服務(wù)中心客戶服務(wù)電話（區(qū)號+電話號碼）、安全提示等信息，顯示及時、準(zhǔn)確。Theelectronicdisplayscreenoutsidethecarriagedisplaystheinformationsuchastheserialnumberofthesecondcompartmentofthetrainrunningareatrain,andtheelectronicdisplayscreeninsidethecarriagedisplaystheinformationsuchasthespeedandtemperatureofthesecondcompartmentofthetrainrunningareatrain,thestoppingstation,thecustomerservicetelephonenumberofChinaRailway