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CONSUMER&
BRANDBrandKPIs
for
smartphones:
GooglePixelin
MexicoConsumer
Insights
reportJanuary2025Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
3750Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,ownership,
loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Pixel’s
performance
inthe
smartphone
market.Fieldwork:July-August2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Forthis
report
“Usage”indicates
the
specific
“Ownership”Sources:
Statista
Consumer
Insights
Global,
asofJanuary202576%
of
Pixelowners
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??Google
Pixel’sbrandingresonates
more
with?Google
Pixel
rankstenthinawareness
withintheMillennialssmartphone
market?Google
Pixel
generally
appealsto
men
more
thanwomen?Thepopularity
ratingof
Pixel
is19%?Google
Pixel
ranksninth
inownership?Among
Pixelenthusiasts,43%
fallunderthehigh-income
category?Interms
of
loyalty,Google
Pixel
is
third
inMexico?Google
Pixelhasascore
of
17%
formedia
buzz?Consumers
want
theirsmartphone
brandsto
havecleverness,
innovation,andreliability3Sources:
Statista
Consumer
Insights
Global,
asofJanuary2025CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
Pixel
at
76%Brand
profile:
snapshotBrand
performance
of
PixelinMexico76%57%19%17%5%AwarenessPopularityUsageLoyaltyBuzz5Notes:Smartphones
‘awareness’,‘popularity’,
‘ownership’,
‘loyalty’and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,244,
all
respondents(awareness),
n=710,
respondents
who
know
the
individual
brand
(popularity),
n=710,
respondentswho
know
the
individual
brand
(ownership),
n=33,
respondents
who
have
owned
the
individual
brand
(loyalty),
n=710,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofJanuary2025Google
Pixel’s
branding
resonates
morewith
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations44%40%38%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeGoogle
Pixel
bygeneration
versusthe
share
of
industryusers
ingeneral,
we
cansee
thatGoogle
Pixelislikedby4%
of
Babyboomers
and12%of
Gen
Xers,whereas
the
total
shareof
industryusersis4%
and24%,
respectively.34%24%ForMillennials
andGen
Z,
44%
and
40%
feel
positivelytowards
Pixel,versus
38%
and34%.
Socurrently,
forGoogle
Pixel,Millennials
connect
mostwith
theirbrandcompared
tothe
overall
industryuser.12%4%
4%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestosmartphones,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:n=136,
GooglePixelenthusiast,
n=1,220,
smartphone
ownersSources:
Statista
Consumer
Insights
Global,
asofJanuary2025Google
Pixel
generally
appeals
to
men
more
than
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandLGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofenthusiastsof
Pixel
shows
thatwomen
are
lesslikely
to
haveanaffinitywith
the
brandcompared
to
men.6%7%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Pixel
hasasimilarproportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.36%64%64%
ofmen
likeGoogle
Pixel
comparedto36%
of
women,
whereas
fortheoverall
industry,51%
ofwomen
ownsmartphones
compared
to
49%
of
men.51%49%92%91%7%
of
Pixel
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to6%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
smartphones,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;
Base:
n=136,
GooglePixelenthusiast,
n=1,220,
smartphone
ownersSources:
Statista
Consumer
Insights
Global,
asofJanuary2025Among
Pixelenthusiasts,
43%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
andownerswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.7%7%Single36%12%15%43%CoupleSingleparentNuclear43%
ofGoogle
Pixel
enthusiastsarefrom
high-income
households.Google
Pixel’s
brandis
generallyenjoyed
more
byconsumers
who
arepartof
anuclearhousehold,
37%
ofGoogle
Pixel
enthusiastshavethiscurrent
living
situation.5%8%37%32%32%32%28%Multi-generational12%10%22%24%29%ExtendedOther5%3%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
smartphones,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;Base:
n=136,
Pixel
enthusiast,
n=1,220,
smartphone
ownersSources:
Statista
Consumer
Insights
Global,
asofJanuary2025Consumers
want
their
smartphone
brands
to
have
cleverness,
innovation,
andreliabilityBrand
profile:
qualitiesQualitiesownerswant
from
smartphone
brandsForsmartphones,
the
top
threequalitiesowners
want
from
abrand
arecleverness,
innovation,andreliability.Authenticity80%Thrill/ExcitementSustainabilityBoldnessClevernessGoogle
Pixel
owners
alsoappreciatethese
key
attributes,indicatingGooglePixel
exudes
these
qualities.60%40%20%0%SocialresponsibilityCoolnessThequalitiesthatGoogle
Pixelenthusiastsare
least
focused
on
areboldness
and
inclusiveness.ReliabilityExclusivityGoogle
Pixel
shouldwork
on
promotinginnovation
to
convert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
smartphones,
which
ofthese
aspects
are
mostimportant
to
you?”;Multi
Pick;
“When
it
comes
tosmartphones,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;
“When
it
comes
tosmartphones,which
ofthe
following
brands
have
youpurchased
in
the
past
12
months?”;
Multi
Pick;Base:n=33,
GooglePixelowners’,n=136,
GooglePixelenthusiast,
n=1,220,
smartphone
ownersSources:
Statista
Consumer
Insights
Global,
asofJanuary2025Among
Pixelfans,
55%
state
that
they
get
excited
about
smartphonesBrand
profile:
attitudesWhat
doconsumersthink
ofsmartphones
ingeneral?57%55%55%52%47%41%39%30%29%24%16%10%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrands
Iget
excited
about
IliketotalkaboutIknow
and
trustsmartphonestopicsrelating
tosmartphonesBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
smartphones
do
youagreewith?”;
Multi
Pick;“When
it
comesto
smartphones,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=136,
GooglePixelenthusiast,
n=1,220,smartphone
ownersSources:
Statista
Consumer
Insights
Global,
asofJanuary2025CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1176%
of
Pixelowners
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
smartphones,
the
averageawareness
ofabrandinMexico
is85%.
Awareness
ofGoogle
Pixel,however,
isat56%.Awareness19%
ofMexican
smartphone
owners
saytheylikeGoogle
Pixel,compared
to
anindustryaverage
brandpopularity
of36%.5%
of
industryowners
inMexico
saythey
own
GooglePixel,with
the
average
ownership
ofabrandat18%.BuzzPopularity76%
ofbrandowners
saytheywould
purchasethebrandagain,compared
toanaverage
loyalty
score
of67%.Google
Pixel
hasbeen
noticed
lessinthemediacompared
to
other
brands,with
a“Buzz”score
of17%compared
to
39%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobebelow
average
compared
to
theindustry.12
Notes:Smartphones
‘awareness’,‘popularity’,
‘ownership’,
‘loyalty’and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,244,
all
respondents(awareness),
n=710,
respondents
who
know
the
individual
brand
(popularity),
n=710,
respondentswho
know
the
individual
brand
(ownership),
n=33,
respondents
who
have
owned
the
individual
brand
(loyalty),
n=710,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofJanuary2025Google
Pixel
ranks
tenth
in
awareness
within
the
smartphone
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofGoogle
PixelRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1SamsungGalaxy98%96%96%96%88%86%84%83%67%57%2MotorolaHuawei34AppleiPhoneXiaomi/MiAlcatel43%5Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.57%67OPPO8ZTEOutofallrespondents,
56%
were
aware
of
GooglePixel.
Thisranksthemtenthcompared
toother
brandssurveyed
inthismarket.9HonorAwarenessN/A10Google
Pixel13
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,244,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofJanuary2025The
popularity
rating
of
Pixel
is
19%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofGoogle
PixelRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1SamsungGalaxy76%58%45%42%40%34%26%19%14%7%19%2AppleiPhoneMotorolaHuawei34Outofconsumers
who
knew
thebrand,
19%
saidtheyliked
Pixel.
Thisranksthemeighthcomparedtootherbrandssurveyed
inthismarket.5Xiaomi/MiOPPO67Honor8Google
PixelZTE81%9PopularityN/A10Alcatel14
Notes:“When
it
comesto
smartphones,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=710,
respondents
who
know
theindividual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofJanuary2025Google
Pixel
ranks
ninth
in
ownershipBrand
KPIs
&benchmarking:
ownershipSummaryOwnershipofGoogle
PixelRank#
BrandUsage
%41%33%26%21%16%15%10%8%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
owned,we
asked
each
respondent:
“When
itcomes
tosmartphones,
which
of
the
following
brandsdoyouown
currently?”.5%1SamsungGalaxy2AppleiPhoneMotorolaXiaomi/MiOPPO3Outofconsumers
who
knew
thebrand,
5%
saidtheyowned
Pixel.
Thisranksthemninth
comparedtootherbrandssurveyed
inthismarket.456Huawei7Honor8ZTE9Google
PixelAlcatel5%95%UsageN/A104%15
Notes:“When
it
comesto
smartphones,
which
ofthe
following
brands
do
youowncurrently?”;Multi
Pick;Base:n=710,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofJanuary2025In
terms
of
loyalty,
Pixel
is
third
in
MexicoBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofGoogle
Pixel’sconsumersRank#
BrandLoyalty
%87%Afterascertaining
the
ownership
of
abrandinthe
last12
months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1AppleiPhone24%2SamsungGalaxyGoogle
PixelXiaomi/MiOPPO79%376%470%564%6ZTE63%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
smartphones,which
of
the
following
brandsareyou
likely
topurchaseagaininthe
future?”.7MotorolaHonor62%76%859%9Huawei59%Outofrespondents
whohaveowned
Pixel,76%
saidthey
would
purchasethebrandagain.LoyaltyN/A10Alcatel51%16
Notes:“When
it
comesto
smartphones,
which
ofthe
following
brands
areyoulikely
topurchase
again
in
the
future?”;
Multi
Pick;
Base:
n=33,
respondents
who
have
owned
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofJanuary2025Google
Pixelhas
a
score
of
17%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofGoogle
PixelRank#
BrandBuzz%70%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1AppleiPhone17%2SamsungGalaxyOPPO69%348%Outofconsumers
who
knew
thebrand,
17%
saidtheyhadheardaboutGoogle
Pixel
inthemedia.
Thisranksthemeighthcompared
to
other
brandssurveyed
inthismarket.4Huawei46%5MotorolaHonor43%636%7Xiaomi/MiGoogle
PixelZTE35%817%83%915%BuzzN/A10Alcatel12%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=710,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofJanuary2025STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.?
Identifyandun
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