乘務英語考試題及答案姓名：____________________

一、選擇題（每題2分，共20分）

1.Whatisthemainpurposeofaflightattendantonacommercialairplane?

A.Toservefoodanddrinks

B.Toensurepassengersafety

C.Toprovideentertainment

D.Tosellduty-freeitems

2.Whichofthefollowingisacommonphraseusedbyflightattendantstosignalpassengerstofastentheirseatbelts?

A."Ladiesandgentlemen,pleasesecureyourseatbelts"

B."Pleasefastenyourseatbelts"

C."Seatbeltfasteningismandatory"

D."Secureyourseatbelts,please"

3.Whatshouldaflightattendantdoifapassengerisfeelingairsick?

A.Offerthemabarfbag

B.Providethemwithapillow

C.Givethemapairofheadphones

D.Advisethemtotakeawalk

4.Whatisthetermforthedocumentthatliststheemergencyproceduresonanairplane?

A.Safetycard

B.Emergencyproceduresmanual

C.Flightplan

D.Airlineregulations

5.Whichofthefollowingisacommonphraseusedbyflightattendantstocheckifapassengerisreadytodisembark?

A."Iseveryonereadytodisembark?"

B."Pleasepreparetoleavetheaircraft"

C."Timetoleavetheplane"

D."Ladiesandgentlemen,it'stimetoexittheaircraft"

6.Whatshouldaflightattendantdoifapassengerisactingunruly?

A.Ignorethebehavior

B.Askthepassengertoleavetheaircraft

C.Consultwiththecaptain

D.Offerthepassengerafreedrink

7.Whichofthefollowingisacommonphraseusedbyflightattendantstoremindpassengerstoputtheircarry-onitemsintheoverheadcompartment?

A."Pleaseplaceyourcarry-onitemsintheoverheadbin"

B."Pleasestoreyourpersonalbelongingsintheoverheadcompartment"

C."Putyourcarry-onsintheoverheadstorage"

D."Pleaseplaceyourpersonalitemsintheoverheadbin"

8.Whatisthetermforthepersonwhoisresponsibleforthesafetyandcomfortofpassengersonaflight?

A.Flightattendant

B.Pilot

C.Airtrafficcontroller

D.Groundcrew

9.Whichofthefollowingisacommonphraseusedbyflightattendantstosignalpassengerstoturnofftheirelectronicdevices?

A."Pleaseturnoffallelectronicdevices"

B."Electronicdevicesmustbeturnedoff"

C."Pleasepowerdownyourelectronicdevices"

D."Electronicdevicesneedtobeturnedoff"

10.Whatshouldaflightattendantdoifapassengerhasamedicalemergency?

A.Callthecaptain

B.Providethepassengerwithafirstaidkit

C.Offerthepassengerablanket

D.Advisethepassengertotakeawalk

二、填空題（每題2分，共20分）

11.Aflightattendantisresponsibleforthe_______and_______ofpassengersonaflight.

12._______isadocumentthatliststheemergencyproceduresonanairplane.

13._______isacommonphraseusedbyflightattendantstosignalpassengerstofastentheirseatbelts.

14._______shouldbeplacedinthe_______compartmentduringtakeoffandlanding.

15._______isacommonphraseusedbyflightattendantstoremindpassengerstoputtheircarry-onitemsintheoverheadcompartment.

16._______isresponsibleforthesafetyandcomfortofpassengersonaflight.

17._______shouldbeturnedoffduringtakeoffandlanding.

18._______isacommonphraseusedbyflightattendantstocheckifapassengerisreadytodisembark.

19._______isaphraseusedbyflightattendantstosignalpassengerstoturnofftheirelectronicdevices.

20._______shouldbecalledifapassengerhasamedicalemergencyonaflight.

四、閱讀理解（每題3分，共15分）

21.Readthefollowingpassageandanswerthequestionsthatfollow.

Theroleofaflightattendantismultifacetedandcrucialinensuringasafeandpleasantflightexperienceforpassengers.Oneoftheirprimaryresponsibilitiesistoprovidesafetybriefingsbeforetheaircrafttakesoff.Thesebriefingscoveressentialsafetyprocedures,suchashowtousetheseatbelt,howtolocatethenearestemergencyexits,andhowtooperatetheoxygenmasksincaseofanemergency.Flightattendantsmustbeknowledgeableabouttheaircraft'slayoutandsafetyequipmenttoeffectivelyassistpassengers.

Question:

Whatisthemainpurposeofsafetybriefingsprovidedbyflightattendants?

A.Toservefoodanddrinks

B.Toensurepassengersafety

C.Toprovideentertainment

D.Tosellduty-freeitems

22.Readthefollowingpassageandanswerthequestionsthatfollow.

Duringtheflight,flightattendantsarealsoresponsibleforservingmealsandbeverages,aswellasassistingpassengerswiththeirneeds.Thisincludesensuringthatpassengershaveenoughwater,checkingonelderlyordisabledpassengers,andrespondingtoanymedicalemergenciesthatmayarise.Flightattendantsmustbepolite,efficient,andattentivetopassengercomfort.

Question:

Whatisoneoftheprimaryresponsibilitiesofflightattendantsduringtheflight?

A.Toprovidesafetybriefings

B.Toservemealsandbeverages

C.Tosellduty-freeitems

D.Toensurepassengersafety

23.Readthefollowingpassageandanswerthequestionsthatfollow.

Inadditiontotheirsafetyandserviceroles,flightattendantsarealsotrainedinconflictresolutionandemergencyprocedures.Theymustbeabletohandleunrulypassengersandmaintainorderinthecabin.Furthermore,flightattendantsmustbeadaptableandabletoworkunderpressure,asemergenciescanoccuratanytime.

Question:

Whatskilliscrucialforflightattendantstohaveinordertohandleemergencieseffectively?

A.Salesskills

B.Customerserviceskills

C.Leadershipskills

D.Conflictresolutionskills

24.Readthefollowingpassageandanswerthequestionsthatfollow.

Theworkingconditionsforflightattendantscanbechallenging.Theyoftenworklonghours,includingnights,weekends,andholidays.Theymustbeabletoadapttodifferenttimezonesandmayexperienceextendedperiodsoftimeawayfromhome.Despitethesechallenges,manyflightattendantsfindtheirjobrewardingduetothesatisfactionofknowingtheyarecontributingtothesafetyandcomfortofpassengers.

Question:

Whatisoneofthechallengesflightattendantsmayfaceintheirjob?

A.Workinglonghours

B.Beingawayfromhome

C.Providingsafetybriefings

D.Sellingduty-freeitems

25.Readthefollowingpassageandanswerthequestionsthatfollow.

Flightattendantsundergoextensivetrainingtopreparethemfortheirroles.Thistrainingincludeslearningaboutaircraftsafety,emergencyprocedures,passengerservice,andconflictresolution.Theymustalsobephysicallyfitandabletoperformtheirdutieseffectivelythroughoutthedurationoftheflight.

Question:

Whatisthepurposeoftrainingforflightattendants?

A.Toteachthemhowtosellproducts

B.Toensuretheycanhandleemergencies

C.Toprovidethemwithajob

D.Topreparethemforlongworkinghours

五、簡答題（每題5分，共15分）

26.Whataresomeofthekeysafetyresponsibilitiesofaflightattendant?

27.Howdoflightattendantsassistpassengersduringtheflight?

28.Whattrainingisrequiredforaflightattendanttoperformtheirdutieseffectively?

29.Whataresomechallengesthatflightattendantsmayfaceintheirjob?

30.Howdoflightattendantscontributetotheoverallpassengerexperienceonaflight?

六、應用題（每題10分，共20分）

31.Youareaflightattendantonalong-haulflight.Apassengersuddenlystartsfeelingillandisunabletomove.Howwouldyourespondtothissituation?

32.Youareworkingonaflightandnoticethatseveralpassengersarenotcomplyingwiththeseatbeltfasteningprocedure.Howwouldyouaddressthisissue?

試卷答案如下：

一、選擇題（每題2分，共20分）

1.B

解析思路：根據題目描述，飛行員的職責包括確保乘客安全，因此選項B是正確答案。

2.A

解析思路：根據常見的安全提示用語，選項A是正確的飛行員安全提示用語。

3.A

解析思路：在乘客感到暈機時，提供嘔吐袋是常規的做法，因此選項A是正確答案。

4.A

解析思路：安全卡上通常包含緊急程序的信息，因此選項A是正確答案。

5.A

解析思路：選項A是典型的提醒乘客準備下飛機的用語。

6.C

解析思路：在遇到不守規矩的乘客時，與機長商議是正確的做法，因此選項C是正確答案。

7.A

解析思路：根據常見提示用語，選項A是正確的。

8.A

解析思路：飛行員的職責包括確保乘客的安全和舒適，因此選項A是正確答案。

9.A

解析思路：根據常見提示用語，選項A是正確的。

10.A

解析思路：在乘客出現醫療緊急情況時，呼叫機長是正確的做法，因此選項A是正確答案。

二、填空題（每題2分，共20分）

11.Safety;Comfort

解析思路：根據飛行員的職責描述，他們負責乘客的安全和舒適。

12.Safetycard

解析思路：安全卡上列出了飛機的緊急程序。

13."Ladiesandgentlemen,pleasesecureyourseatbelts"

解析思路：這是飛行員在起飛前常用的安全提示用語。

14.Carry-onitems;overheadbin

解析思路：起飛和降落時，乘客應將攜帶物品放在頭頂行李艙。

15."Pleaseplaceyourcarry-onitemsintheoverheadbin"

解析思路：這是飛行員提醒乘客放置隨身物品的用語。

16.Flightattendant

解析思路：飛行員負責乘客的安全和舒適。

17.Electronicdevices

解析思路：起飛和降落時，電子設備需要關閉。

18."Iseveryonereadytodisembark?"

解析思路：這是飛行員在飛機降落時詢問乘客是否準備下飛機的用語。

19."Pleaseturnoffallelectronicdevices"

解析思路：這是飛行員要求乘客關閉電子設備的用語。

20.Thecaptain

解析思路：在飛機上出現醫療緊急情況時，應聯系機長。

四、閱讀理解（每題3分，共15分）

21.B

解析思路：安全簡報的主要目的是確保乘客的安全。

22.B

解析思路：在飛行過程中，飛行員的職責之一是提供餐食和飲料。

23.D

解析思路：處理緊急情況需要有效的沖突解決技能。

24.B

解析思路：飛行員可能面臨的挑戰之一是長時間離家。

25.B

解析思路：飛行員的培訓旨在確保他們能夠有效處理緊急情況。

五、簡答題（每題5分，共15分）

26.Keysafetyresponsibilitiesincludeconductingsafetybriefings,ensuringseatbeltcompliance,locatingemergencyexits,respondingtomedicalemergencies,andhandlingemergencieslikefiresorsmoke.

解析思路：列出飛行員的幾個主要安全職責。

27.Flightattendantsassistpassengersbyservingmealsandbeverages,assistingwithcarry-onitems,checkingonelderlyordisabledpassengers,providingmedicalassistanceifneeded,andmaintainingorderinthecabin.

解析思路：總結飛行員在飛行中幫助乘客的方式。

28.Trainingforflightattendantsincludeslearningaboutaircraftsafety,emergencyprocedures,passenger