1、快速反應程序解決質量問題的標準化反應模式 是一個體系運用可視的方法顯示重要的信息以解決重大的外部的、內部的質量失效問題。快速反應是否存在一個每天的領導層會議？ 快速反應會議可以是一個1020 分鐘的站立式會議，地點可以在車間或生產會議室。 過程的責任人必須來自制造部門。 在一天的開始，質量小組應該識別前24小時所發(fā)生的重大質量問題 ，可以從一下幾個方面考慮:- 客戶關注的問題- 供應商所關注的問題- 造成停線的 (內部/客戶)問題- 出廠審核 / 審核問題- 其他內部質量問題研討會小組首先應該定義什么樣的質量問題是重大的質量問題。當業(yè)務經理不在場時，會發(fā)生什么呢？ 在每天的制造評估會議上領導層

2、應該審核一下方面:- 和小組成員一起審核重大的質量問題- 指定相關人員負責問題的解決- 指派下次會議報告的責任人要求 (續(xù)): 責任人應該負責保證所有的問題及時被解決并且滿足退出標準。 責任人的報告應包含以下幾個方面的更新：- 快速反應跟蹤表- 標準化操作指導書- 問題解決表 - 過程失效模式分析- 控制計劃- 層級審核- 全員通告 Workforce Notification - 其他適用文件必要時在快速反應跟蹤表上必要時，按照快速反應跟蹤表的規(guī)定匯報給管理層 快速反應跟蹤表 (Example)要評估的要點:責任人退出標準全面情況優(yōu)化目視管理，將這個表格盡可能大的顯示在會議室( ex.: 4

3、 x 8 dry erase board )(舉例)領導層將展示一個可視的質量狀況要求 (continued):不合格產品的控制遏制Establish a method to ensure that product that does not conform to specified requirements is:防止無意識使用或安裝 Prevented from unintended use or installation 用統一的標簽清楚識別 Clearly identified using consistent labeling 用目視管理方法建立統一的識別程序 (Example) 用

4、明亮色彩作為首選的識別方法 - 紅色廢品 - 黃色可疑品 - 綠色合格品不合格產品的控制標簽內容IN THIS SECTION IS AT LOCAL DISCRETION標簽內容IN THIS SECTION IS AT LOCAL DISCRETIONPLT001可疑品或待處理品半成品或合格品紅標簽表示廢品。 黃色標簽表示可疑產品或待處理的材料，需要返工的材料或需要進一步檢查的材料綠色或其他顏色的標簽表示產品是可接受的 (紅色和黃色除外). .廢品PLT002PLT003標簽內容IN THIS SECTION IS AT LOCAL DISCRETION要求:不合格產品的控制 領導層應開發(fā)

5、，組織并維護一個統一的體系來控制不合格品. 將不合格產品隔離. 隔離區(qū)域將被標識 - 廢料箱- 返工臺- 返工產品標簽- 溢出遏制區(qū)域 遏制工作表將被完成并用于：提供一個系統的方法遏制全部可疑品 確定不合格產品的檢查范圍What if potentialquantitydoes not equal total found? When do you call the customer?要求 (續(xù)): 分界點檢驗采用:- 對于遏制范圍內的產品100檢查- 在根本原因找到之前，持續(xù)時間由領導層決定 對于產品遏制問題，箱子將標識成 :- 紅色不合格產品 - 黃色可疑品- 綠色分界點后的合格產品 從被認

6、可的工藝流程上拿走的產品返回時應在離開點或之前. 全部控制計劃都要執(zhí)行檢查和測試. 注意： 如果不可能在離開點或之前返回，使用經認可的重做流程以保證一致性. 要明確脫離返工，返修和遏制區(qū)產品的程序與授權. 產品遏制問題要經領導層評估. 標準化工作(方法和順序)“標 準 化 是 通 往 不 斷 改 進 之 路.”W.E. Deming,七月 15, 1992(舉例)目的: 對所有的操作實施標準化的方法和順序。標準化工作 (方法& 順序)范圍: 裝配區(qū) 制作過程 發(fā)運 / 收料 返修/返工區(qū) 所有的操作 其他支持功能 (例如：檢查) 職責: 一個或兩個責任人- 制造工程人員- 生產經理 精益組織.

7、 識別那些能增值的工作. 一個有效的生產順序. 持續(xù)改進. 在過程內部減少變差. 減少浪費，解決問題和質量控制. 審核操作員與工作指導書一致 層級審核. 確保操作者統一履行相同任務和程序.標準化的工作提供了一個基礎: 多功能小組應確定并列出所有要實施標準化的工序Multi-disciplinary team(s) shall identify and list all operations to implement standardized work怎樣劃分優(yōu)先順序的例子:- 涉及客戶質量的問題 - 定義工作順序和方法的必要性- 離線返工Off-line Rework- 高的RPN- 員工流動

8、Employee Flow-through多功能小組定出標準化工作的指導書并張貼到每一工位.新員工要被培訓使用標準化工作（標準操作員培訓）要求:標準化操作Standardized Operations客戶周期時間工作順序在制品的標準化標準化操作步棸TAKT TIME 生產出一個單位的時間Time in which a singleunit is to be produced操作工的移動OperatorMovements相同順序相同動作每一循環(huán)工作需要的最小庫存Minimum stock necessaryto do work in the samesequence with the same

9、movements, every cycle列出客戶周期時間的理由: 使領導層確信業(yè)務如批準的那樣在運轉Assures leadership that operation is running as approved 可減少生產過剩 Overproduction can be reduced 改進生產調度 Improves production scheduling 操作員可介入到決策過程Operator involved in decision making process 設備顯示出磨損跡象時操作員能知道Operator knows if equipment is showing sign

10、s of wear. 安排維護與修理時間 Maintenance and repair time allocated 清掃成為生產流程的一部分Clean-up becomes part of the production process 質量檢查變成日常事務Quality checks built into the daily routine 為實施分層審核而安排時間Time allocated for conducting Layered Audits 目視管理元素 顯示工作順序的理由: 所有的操作每次都以相同的方式完成All operations are performed the sam

11、e way every time 減少組分被遺漏的風險Reduces the risk of components being left out 沒有操作被遺漏或忽略No operations are skipped or omitted 提醒進行質量檢查及頻率Quality checks and frequency are called out 很容易確定方法改進Process improvements are easily identified 新手培訓更一致Training new operators is more consistent顯示標準工作程序的原因: 操作員控制再填充箱柜的頻

12、率Operator controls frequency of refilling bins 警告材料管理員短缺或過量庫存Alert material handler of shortages or excess inventory 減小由于原料儲運損耗而造成的設備停工期Reduces equipment downtime due to stock outages 工作區(qū)域減少混亂 減少在制品 允許材料管理員處理他們的時間Allows material handler to manage their time Standardized Operations Worksheet And Layo

13、ut標準化操作工作表和布局STEPNO.WORKSTATION AREA DRAWN TO SCALEOPERATION: FROM:_QUANTITY PER SHIFT:_CUSTOMER CYCLE TIME:_ TO: _SHIFT:_OPERATOR CYCLE TIME:_WORK ELEMENTELEMENT TIMESTANDARD IN-QUALITYCRITICALHAND WORKMACHINEWALKPROCESS STOCKCHECKOPERATIONSAFETYCQTOTAL(Example)標準化的操作工作表和計劃應包括Standardized Operation

14、s Worksheets And Layout shall include:- 工作原理Work Elements- 操作員動作Operator Movement- 操作周期時間Operation Cycle Time(Example)(Example)要求（續(xù)）: 標準化的工作說明書應通過分層審核檢驗任何操作在持續(xù)12個月里由于缺乏堅持標準化的工作說明出現的不一致Standardized work instructions shall be verified through Layered Audits for any operation which shipped a non-confor

15、mance within the last 12 months due to a failure to adhere to standardized work instructions. 多功能小組應根據正在進行的質量成績對標準化的工作說明書做持續(xù)的改進Multi-disciplinary team(s) shall continuously develop/improve standardized work instructions based on ongoing quality performance.操作員培訓的標準化操作員的培訓是否經過驗證并記錄在案？ 操作員標準化培訓要求Stand

16、ardized Operator TrainingRequirements多功能小組決定每一道工序至少的培訓內容A cross functional team shall define the minimum training content for each operation.此組織決定誰來實施培訓The organization shall identify who will conduct training.培訓員監(jiān)督新操作員的行動，必要時重新培訓以確保標準工作指導被遵循Trainers shall monitor new operators activities and retrai

17、n if necessary to assure Standard Work Instructions are being followed.培訓員通知下道工序潛在的缺陷The trainer shall notify downstream operations of potential defects.此組織應建立必要的文件及跟蹤方法The organization shall establish required documentation and tracking methods.培訓者應指導操作員使用標準操作員培訓表Trainers shall instruct operators u

18、sing the standard operator training sheet. (Example)標準化操作培訓記錄(Example)Application: 運用：任何新操作員都應完成下表The following shall be completed with any new operator (for any given operation).審核Review 完成Complete標準化的工作指導Standardized work / job instructions要填充的質量記錄Quality records to be filled out (eg. Check sheets

19、)示范操作和問題回答Demonstrate the operation and answer questions示范測量和回答問題Demonstrate gaging and answer questions新員工是否進行操作并回答問題Have new employee run operation and answer questions講授過去的問題Teach past problems (eg. FMEA, Top Problems List)檢驗首次生產，培訓作為必須Verify first units produced, coach as needed換班時報告，重新檢驗標準化的工作與

20、產品質量Return within the shift, verify std work & product quality again大約1天報告，重新檢驗標準化的工作與產品質量Return in approx. 1 day, verify std work & product quality again向下游業(yè)務通報潛在缺陷Notify downstream operations of potential defects雇員簽名Employee Signature _ 培訓員簽名Trainer Signature _Operation Name and # _零件（產品）功能Part (p

21、roduct) function安全/設備操作 Safety/ Equipment Operation(Example)標準化的操作培訓記錄 標準化操作員培訓要求操作員跟蹤表應張貼在每一操作位置通過分層審核檢驗Operator Tracking Sheets shall be posted at each operation and verified through Layered Audits.Scheduling of refresher training for assigned operators is at local site discretion.追加的雇員如果在最近三個月內沒有

22、經過培訓不能執(zhí)行工作Supplemental employees shall not perform the job unless they have been trained within the last three months.培訓者應定期檢驗質量以確保達到所有的標準。最起碼培訓者應在一個換班與一天內報告。The trainer shall verify quality at a frequency determined necessary to assure all standards are met. At a minimum the trainer shall return wi

23、thin the shift and again within approximately one day.操作員培訓應記錄在“操作員培訓跟蹤表”里Operator training shall be tracked on “Trained Operator Tracking Sheets”. (Example)已培訓操作員跟蹤(Example)Operation Name / # _DEPT. ASSIGNED EMPLOYEESUPPLEMENTAL EMPLOYEELATEST TRAINING DATE AND TRAINER INITIALSLatest Job Instructio

24、n Rev. Date標準化的培訓小結組織應該建立必要的文件和跟蹤方法確定操作員培訓負責人。保證操作員培訓通過“操作員培訓跟蹤表”跟蹤 ensure operator training is being tracked on “Trained Operator Tracking Sheets”. 在每一操作位張貼操作員跟蹤表，通過分級審核檢驗 post operator Tracking Sheets at each operation, and verify through Layered Audits.schedule refresher training for assigned ope

25、rators at local site discretion.降低風險的程序積極主動RPN 降低程序:降低潛在質量失效被動對已發(fā)生的質量失效建立防錯裝置定義PFMEA結構化程序適合于與失效模式有關的識別和排除方法A structured procedure for identifying and eliminating process related failure modes.識別每一個過程步驟的分析技術 An analytical technique that identifies for each process step程序可能不能達到要求的情形 Ways that a proces

26、s may fail to meet requirements內在/外部消費者的嚴重度Consequences to the internal / external customer (嚴重度)失效可能發(fā)生的頻率Frequency that the failure will/could happen (發(fā)生頻率)當前控制的效果Effectiveness of current controls (預防核可探測度)原因和結果的排隊Ranking of causes and effects (風險順序數)會出現什么問題What can go wrong?它是怎樣影響客戶的How does it af

27、fect customer?多久發(fā)生一次How often does this cause happen?如果問題發(fā)生，有多大可能我們會注意道它How likely are we to notice if this happens?風險程度有多高How high is the risk?PFMEA: 過程失效模式及影響Process Failure Mode & Effects (example)(AIAG PFMEA Third Edition)嚴重度分級Severity Rankings(AIAG PFMEA Third Edition)發(fā)生頻率分級Occurrence Ranking(A

28、IAG PFMEA Third Edition)可探測性分級Detection Rankings(AIAG PFMEA Third Edition) 風險順序數是嚴重度，發(fā)生頻率與可探測性結合在一起的結果Risk Priority Number (RPN) is the result of Severity, Occurrence and Detection rankings.(Example)嚴重度Severity x 發(fā)生頻率Occurrence x 覺察可能Detection = RPN風險順序數Risk Priority Number (RPN)所有的質量管理體系要求的制造步驟與支持功

29、能如接受檢查、材料處理、分類與發(fā)運等都要完成PFMEAs shall be completed for all manufacturing processes and support functions such as receiving inspection, material handling, labeling and shipping,etc as required by the Quality Management System. PFMEAs 必須: 與AIAG的原則和客戶的要求相一致 定期更新（動態(tài)文件） 所有的生產線/產品號都有相應的PFMEA 包含所有過程和工序 應用于持續(xù)改

30、進 準確定義嚴重度/頻率/可探測度的等級主動降低風險的要求Site Leadership 領導層最起碼每年一次評估PFMEA培訓需要Leadership should review the need for PFMEA training at least once per year. 領導層應支持RPN減少活動并提供必需的資源Leadership shall support RPN reduction activities and provide necessary resources. 領導層應評估RPN減少跟蹤表RPN reduction tracking charts shall be

31、reviewed by leadership. 領導層應確保PFMEA的準備與評估利用了正規(guī)的多功能小組Leadership shall ensure that formal multi-disciplinary teams are utilized in the preparation and ongoing review of PFMEAs.主動降低風險的要求主動降低風險的要求 根據過程的穩(wěn)定性，顧客的反饋等，供應商領導層決定PFMEA評估的頻率（如每月一次）Based process stability, customer feedback, etc and supplier leade

32、rship shall determine the frequency for PFMEA review. ( ex.:once per month) PFMEA應經歷完整的評估包括以下內容：PFMEAs shall undergo a complete review including the following: 確認所有的操作/步驟都被包括進去而且準確Verification that all operations/processes are included and accurate. 所有操作控制都被包括進去而且準確All process controls are included

33、and accurate.通過數據分析了可能性排隊Occurrence ratings are analyzed using data (SPC, FTQ, Quality Gate, C.A.R.E, Scrap, and Layered Audit results) 用內部和外部顧客的反饋分析了可檢測性排列Detection ratings are analyzed using external and internal customer feedback (PR/R, Warranty, SPC, Scrap reports, Quality Gate, C.A.R.E, and Lay

34、ered Audit results) 評估完成后，根據新的數據列出最高的5個風險減小機會Upon completion of the review, the Top 5 (RPN) Risk Reduction Opportunities are revised based on the new data. 對最高的5個機會考慮評估所有的RPN失效模式與檢測方法The Top 5 list shall consider review all RPN failure modes for common causes and Detection methods. PFMEA評估選擇標準Select

35、ion criteria for PFMEA review:獲得的產品或者來源于從前供應商的業(yè)務Product from an acquisition or business from a previous supplier未經足夠部門間參與得到的PFMEA。 PFMEA developed without adequate cross-functional involvement 對那些有PR/R歷史的零件，顧客抱怨，擔保或FTQ問題的PFMEA PFMEA for part(s) with history of PR/R, Customer complaints, Warranty or

36、FTQ issues 可能性排隊發(fā)生顯著變化的Occurrence rating (FTQ, scrap, etc) have changed significantly 有最老修改日期的PFMEAPFMEA with oldest revision dates主動降低風險的要求前5位高RPN值跟蹤表(Proactive)(Example)Example: GM form1927-21(This is for reference only; check for latest revision) 被動降低風險的要求 應利用多部門小組來解決問題Multi-disciplinary team(s)

37、shall be utilized for Problem Solving 小組確定每一RPN 的PFMEA嚴重性，可能性與可檢測性Team(s) identify true PFMEA Severity, Occurrence and DetectionRating for each RPN. 小組定出行動計劃來防范5個最多的故障 Team(s) shall develop an action plan to Error Proof top 5 failures. 推薦的行動是減少或防止失效模式的進步Recommended Actions are improvements that will

38、 reduce or prevent the Failure Mode. 指定一名小組成員來負責確保推薦的行動被執(zhí)行A team member shall be assigned to be responsible for ensuring that the recommended action is implemented. 確立合理的目標完成日期Reasonable target completion dates shall be established.被動降低風險的要求 當防止錯誤不可行時，應建立改進檢測的計劃Where Error Proofing is not feasible,

39、a plan to improve detection shall be established.錯誤防止應通過“防止錯誤確認程序”來檢驗Error proofing shall be verified per the Error Proofing Verification Process.當制定了糾正行動后，小組應驗證新的可能性與可檢測性排序以及結果RPN When corrective actions have been established, teams shall validate the new Occurrence and Detection rankings and resul

40、tant RPN.制造場所領導層應確定定期進步評估Manufacturing site leadership shall schedule regular progress reviews.風險減小總結主動地Proactive積極減小潛在質量失效地風險Actively reduce the risk of potential quality failures .領導層應評估并支持風險減小行動Site leadership shall review and support the risk reduction activities.PFMEA 應遵照AIAG標準并相應更新PFMEAs shall

41、 conform to AIAG standards and be updated accordingly.PFMEA最少應每季度評估一次A minimum of one PFMEA shall be reviewed per quarter.被動Reactive多部門小組應確定最高5個問題Multi-disciplinary teams shall identify the top 5 issues and problem solve the issues.小組應在采取糾正措施后更新PFMEA Teams shall update PFMEAs with all corrective act

42、ion measures.防錯裝置確認防錯裝置被驗證過嗎？把事情第一次做對99.9把事情第一次做對99.9意味著 每月一小時不安全的飲用水 每天有兩次不安全的著陸在OHare 機場。 每小時16,000 件郵件丟失。 每年有20,000 藥方有錯 美星期500 外科手術出錯 每天50 新出生嬰兒被醫(yī)生丟掉。 每小時22,000 支票從錯誤地帳號扣除 每人每年錯過了32,000心跳Failure mode: Burr Cause: dull tool Control: Visual InspectionSeverity: Defect caught at GM Assembly Line (sc

43、rap): 5Occurrence: Supplier process PpK 1.10 4Detection: Error Proofing in process 3 RPN = 5 x 4 x 3 = 60Failure mode: Burr Cause: dull tool Control: Visual InspectionSeverity: Defect caught at GM Assembly Line (scrap): 5Occurrence: Supplier process PpK 1.10 4Detection: Error Proofing device not fun

44、ctioning 10 RPN = 5 x 4 x 10 = 200防錯裝置失效：帶有防錯裝置功能：放錯裝置確認的目的： 確保用于生產和裝配的放錯裝置的功能運行正常To ensure error proofing devices used in the manufacture and assembly of product are functioning properly.放錯裝置的確認注意: 這不是一個主要的量具。（例如：量具設定為零）This is not mastering a gage, (e.g. Setting gage to zero) 它是通過已知的好的/壞的零件來檢查的 It

45、 is sending a known good/bad part through. 裝配區(qū)域Assembly Area 制造工序Manufacturing Operations 發(fā)運/接收Shipping / Receiving 所有的工序All Operations 其他支持功能Other support functions范圍： 責任: 專人負責（一個責任人） 定義: 防錯裝置（不可制造）防止制造者或裝配不合格產品的設備Error Proofing Device (CAN NOT MAKE) - Devices which prevent the manufacture or assem

46、bly of non-conforming product. 錯誤檢測設備（不能通過或不能接受）防止傳遞不合格產品的設備（如100在線檢測設備）Devices which prevent the transfer of non-conforming product 所有可能失效，磨損，未對準或沒有校正的防止錯誤/檢測設備最起碼每天要檢驗一次。All error proofing/detection devices with the potential to fail, wear, misalign, or otherwise become out-of-adjustment shall be

47、verified at a minimum of once per day.要求: 防錯裝置確認ERROR PROOFING VERIFICATION 放錯裝置的主控文件應有識別號和位置Master Document of Error Proofing devices, with identification number and location 確認頻率Verification frequency 確定標準樣件（好的/壞的）已保證不合格品被檢測出來Identify masters (Good/Bad) and defect being checked 明確定義反應計劃如果防錯裝置失效Cle

48、arly defined reaction plan if device fails to detect當防錯裝置不能檢測出殘次，什么時候停機？品When/if shut down when device fails to detect bad part? 遏制計劃？Containment plan? (100% 檢驗Inspection, etc.) 通過防錯裝置的可疑品是否被返回？Are suspect parts rerun thru Error Proofing device? 怎樣/什么時候防錯裝置被維修？“ How/when is Error Proofing device rep

49、aired? 在防錯裝置確認之間要生產的產品的批量大小 Lot size of parts run between Error Proofing verification 用程序的歷史記錄決定驗證的頻率 History of process to determine verification frequency 程序是否穩(wěn)定 How robust is the process? 遏制可疑品的容易程度How easy is it to contain suspect product? Develop Log of Error Proof Verification failures with re

50、action plan to non-conformities Document as Lessons Learned Method for getting information to management Determine how information is to be displayed *(Example) 分層審核 領導層執(zhí)行了分層審核了嗎分層審核提供了一套系統來：Layered Audits provide a system to: - 檢驗與備有證明文件的操作一致 - 灌輸紀律instill discipline - 促進溝通improve communication - 改

51、善總體質量improve overall quality分層審核由制造者領導層掌握.質量和其他職能部門參與并支持分層審核系統Layered Audits must be owned by manufacturing leadership. Quality and other functions will participate and support the Layered Audit system.制造和裝配高風險的項目應該每班最少一次分層審核Layered Audits shall be conducted for manufacturing and assembly of high ri

52、sk items at a minimum of once per shift. 分層審核的頻率由生產量或者操作相關的風險水平決定Frequency of Layered Audits is based on production volume or level of risk associated with process. 分層審核補充了現行的控制計劃和工作指導檢查 分層審核 應建立分層審核時要檢驗的高風險項目核對表A check list of high risk items to be verified during Layered Audits shall be establishe

53、d. 在建立核對表時要考慮的因素Elements should be considered in developing the check list. 評論由內部審核產生（加工，安全，總務，常規(guī)管理等），包括在分層清單上可重復的不一致Review results from internal audits (process, safety, housekeeping, management walk through, etc) and include repetitive non- conformances on the Layered Audit checklist.(Example)Depa

54、rtment 953 Sprag Sub Assembly (24201145/46)Op # 30 AssemblyMONTUESWEDTHURFRISATAre the builders checking rotation and marking parts (touch point)?Have the 8-hole sprags been inspected for presence of 8 holes and identified with orange marker?Entire DepartmentMONTUESWEDTHURFRISATAre the operator veri

55、fication sheets completed daily by all shifts ?Are the tagging procedures being followed?Are there any Temporary Alert Notices posted that have expired?Dept 953 Total Non-conforming ItemsMONTUESWEDTHURFRISATLIST ANY QUALITY OR MANUFACTURING CONCERNS ON ALL OPERATIONS. 分層審核應核實適當的質量文件Layered Audits sh

56、all verify appropriate quality documentation 分層審核的結果要記錄Layered Audits results shall be recorded. 出現問題應馬上解決Non-conformities shall be addressed immediately 分層審核檢測出問題的行動計劃應記錄并隨時備用Reaction plan(s) for non-conformities detected during Layered Audits shall be documented and available for use. 糾正行動也要文件化Cor

57、rective actions shall be documented. 審核結果應總結并交生產地領導層審閱Audit results shall be summarized and reviewed by the manufacturing site leadership. 分層審核結果合適時應增加到“經驗教訓”數據庫中Layered Audit results shall be added to the Lessons Learned database when appropriate. 要求 : 分層時間頻率Layered Audit frequency:- 高風險項目每班最少一次Hig

58、h risk items shall be verified a minimum of once per shift.- 生產檢查員應(每天)確認操作員完成了質量文件The manufacturing supervisor shall verify (daily) all quality documentation is completed by the operators. - 生產區(qū)經理應（每周）確認檢查員檢驗完成The manufacturing area manager shall verify (weekly) that supervisor verification is bein

59、g completed. - 生產領導層應（每月或季度）定期組織加工檢查評估Site leadership shall conduct periodic process verification assessments (monthly/quarterly). Operator SupervisorMTWTFMTWTFMTWTFManagerSite LeaderLAYERED AUDIT MATRIX (Example)(Example)(Example)C.A.R.E.質量確認顧客滿意度總結與評估“保護顧客”C.A.R.E.CUSTOMER ACCEPTANCE REVIEW & EVAL

60、UATION顧客滿意度總結與評估 保證你的顧客無不合格和不符合產品Protects your customer from nonconforming product & discrepancies. 提供快速糾正行動的信息Provides information for rapid corrective action. 補充控制計劃Supplements the control plan. 應用于與零件相關的顧客滿意項目Applies to customer satisfaction items that are part related. 工廠經理和質量經理應推動行動The Plant Ma