1、議程TIBCO公司引見BPM概念TIBCO業務流程管理案例分析任務流和業務流程管理的不同之處任務流(Workflow):- 僅用來傳送和路由電子表單和文檔, 突出集中于 人工參與的任務流處置 ，僅具有有限的直通式買賣(STP)的才干； 并不非常關懷于業務流程完好周期的管理：流程模擬，流程定義，流程執行和流程分析，沒有內置的流程管理概念；- 有限的可擴展性和可靠性，通常是為部門級運用設計的，僅有限的平臺支持； 缺乏運用整合的才干，或通常僅限于影像和文檔附件的集成，目的用于這些文件的路由和傳送； 通常每個運用專注于某些功能，這些功能不能在宿主運用之外運轉，例如：Oracle運用，SAP和其他運用;

2、- 功能性集中于提供強大的電子表單功能； 通常運用于非關鍵運用領域和非利潤產出領域。任務流和業務流程管理的不同之處業務流程管理(BPM):- 獨立的軟件平臺用于業務流程的管理、模擬、運轉(業務流程及業務規那么)和分析，通常用于支持關鍵業務和有利潤產出的流程，支持人對人(P2P),人對運用(P2A)和運用對運用(A2A,直通式買賣)的需求； 設計具有非常高的擴展性，用于處置較低的直至非常高的事務量，以及支持大量的用戶數；- 非常強勁的集成才干，用于銜接端到端的業務流程，貫穿運轉于不同硬件軟件平臺環境的多個運用系統 功能性方面著重于提供： a.) 高可見性，例如：業務留痕、稽核和預測等 b.) 可

3、管理, 例如：流程管理，版本控制，流程遷移等 c.) 彈性, 例如：流程編排，跳轉和分支等 d.) 模塊化, 例如：子流程，編排組裝等 e.) 集成性，例如：流程中包含EAI步驟，以及同TIBCO BW的銜接等任務流和業務流程管理的不同之處業務流程管理(BPM):- 功能性方面著重于提供： f.) 基于規那么/運用規那么, 例如: iProcess Decision g.) 繼續改良(TQM), 例如:模擬& 測試, 分析, Business Factor, HAWK h.) 內置性, 例如: iProcess Objects任務流和業務流程管理的不同之處任務流(Workflow):-著重于運

4、用特性，經過預先定義的指令集定制運用的活動序列，既包括自動執行的流程以軟件為根底和手工操作以人工為根底業務流程管理(BPM):-重在以獨立于任何單個運用的方式，進展業務流程的模擬、定義、執行、分析和管理。業務流程管理BPM是任務流Workflow的超集；業務流程管理在協調跨多個運用系統的活動方面，經過細密的控制功能和強勁的集成才干，遠勝于任務流Workflow為何進展業務流程管理傳統IT運用系統的缺乏:以數據為中心視角，而非以流程為中心視角的IT處理方案將大多IT系統退化為僅具有數據記錄保管和報表庫的功能;由于短少端到端的流程銜接，跟蹤流程執行進度通常經過形狀標志來實現，提供接近為零或很少的流

5、程可見性;“拉而非“推的方式被動的菜單項選擇擇，而非自動的前攝型的義務驅動方式;降低本錢和改良效能的方案極其難以實施，或僅獲得有限的效果。執行本錢通常非常高;難以改動現有系統以順應業務流程規那么的改動，通常需求花很長的時間去做;跟蹤業務流程周期的時間，本錢和效力級協議(SLA)目的通常需求另外的手工流程來實現，耗費大量的人工，實踐上降低消費率/全時任務當量(Full-time equivalent, FTE)；無法保證規范操作程序能否被執行，導致“黑洞場景的出現；各個流程步驟所需求的業務數據，通常由于反復錄入和錯誤而導致不一致；對于同一個業務區域，并存兩個處置系統，一個系統是IT強迫需求的，另

6、一個是業務用戶需求的，例如：Excel電子表格； 提供矯捷靈敏的效力和產品以順應變化的市場需求。什么是業務流程管理BPM?“業務流程管理是一種管理實際，用以管理控制業務的處置環境，以到達改善靈敏性和運作效能的目的“業務流程管理是一種構造化的途徑，運用方法、戰略、度量規范、管理實際和軟件工具來管理和繼續優化一個組織的活動和流程David W. McCoyVP & Gartner Fellow為什么進展業務流程管理？BPM 可以：自動化手工過程和流程；提高處置細節的可見性，以如下方式表達：時間周期，執行進度，異常，需求完成的超期Out of Service義務,等等；提高對規范操作過程SOPs的服

7、從性；整合離散的流程、數據和系統；管理和分析 業務流程，以期繼續改良；利用 現有系統最大化收益和投資報答；議程TIBCO公司引見BPM概念TIBCO業務流程管理案例分析TIBCO BPM業務的開展需求改善業務流程業務流程需求顯示地定義和管理需求適宜的技術和專家TIBCO是業務流程管理方面的專業軟件及處理方案提供商TIBCO 提供最好的產品和專家實現獨立的業務流程層Each companys unique way of doing business is captured in its business processes. For this reason, business processes

8、 are rapidly becoming the most valuable corporate asset. BPM provides companies an ability to model, manage and optimize these processes for significant gain.- Vivek Ranadiv, Chairman and CEO of TIBCO 分析家以為TIBCO是BPM指點廠商2007年三季度SeatAllocation(Upgrade,Waitlist)CateringServicesAdminMaintenanceAwardBook

9、ingsInterconnectFlightsBaggageTransfer業務流程是人和運用的交互管理復雜性開發管理和維護這些流程是不容易的PeopleApplicationsCall CentreTicketingFlightOperationsBoardingReservationsCheck InCustomerFlightsReservationCateringAsiaMiles3rd partiesProcessThis is just one path through a business processIt is relatively simpleOrganisations h

10、ave 100s of types of processesAnd run 1000s of instances of each day建立獨立的流程層人員工管理者協作同伴客戶供應者公眾系統CRMHRERPSCMLegacyWEBiProcess SuiteBPM + SOA = 最優方案Business Integration LayerServiceServiceServiceServiceProcessServiceAppsAppsAppsAppsAppsAppsAppsServiceServiceProcess可以在集成層面添加新的運用繼續添加新的效力以支持新業務非-TIBCO 效力可

11、以經過RAS 環境被TIBCO訪問流程可以在恣意時間交付，支持新業務需求業務流程可以管理跨業務單元的人、流程和運用ProcessProcessProcess運用可以直接被BPM 層所用或者經過業務整合層面更有效整合效力以符合工業規范的方式呈現People管理人和資產BPM 利用企業一切資產TIBCOs BPM 和集成方案可以獨立運轉，并可以根據客戶需求配合運用BPM Reference ArchitectureTIBCOBusiness StudioTIBCO Staffware Process Suite執行定義集成監控& 分析呈現iProcess Engine(iPE)iProcess D

12、ecisions(Rule Engine)iProcessDecisions StudioiProcessModeler(SPD)iProcessPlug-ins(EAI Plug-ins)BPMConnectors(BW-Plus)BusinessFactor/HAWKiProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductor OrchestratoriProcessConductor Order ManagerOrchestrationiProcessClient(Win32/ASP/JSP)iProcessVBA Client

13、編排TIBCOBusiness StudioiProcess Engine(iPE)iProcess Decisions(Rule Engine)iProcessDecisions StudioiProcessModeler(SPD)iProcessPlug-ins(EAI Plug-ins)BPMConnectors(BW-Plus)BusinessFactoriProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductor OrchestratoriProcessConductor Order ManagerOrchestration

14、TIBCO Staffware Process Suite 可選組件iProcessClient(Win32/ASP/JSP)iProcessVBA Client執行定義集成監控& 分析呈現編排iProcess EngineClustered, Self-Correcting ArchitectureMessage Queues handle Interactions between ComponentsSentinels Monitor Server Executables & Restart Failed InstancesIntegrated with TIBCOs HAWK Monit

15、oring ConsoleSupport for Multiple Platforms & DatabasesWindows XP, 2003; Sun, AIX, HP-UX;Red Hat Linux;Oracle, SQLServer, DB2Independent Performance& Reliability Benchmarks7.9M steps per hour30,000 concurrent usersNon-Stop BPM EngineiProcess DecisionsOptimized for BPMHigher Performance designed for

16、BPMDecision Support v. Decision AutomationRETE-based engines designed for expert systems. Poor fit for BPM.Targets Business UserIDE requires no programmingSpreadsheet ParadigmRule AnalysisVerify Ambiguity, Completeness & ConsistencyStandards-basedJava & Web Services interfaceDynamic, Agile Processes

17、Rules ManagerBusiness StudioAddress higher-level, strategic business modelingAddress the mid-market between (a) enterprise modeling tools (Aris, CaseWise, etc.) and (b) VisioKey AspectsBPMN ModelingSimulationLifecycle ManagementDocumentationMultiple Import/Export OptionsArisBPELXPDLBuilt on Eclipse

18、PlatformBusiness Analyst ViewiProcess ModelerModel All Process Interactions Encompasses People, Systems & Business RulesNo coding involvedSupports Structured & Ad-Hoc ProcessingRe-usable FragmentsPredictionOn-the-Fly ModificationsVersioning & Development LifecycleBusiness AgilityAddressees, Deadline

19、s, Priorities, Process FlowsProcess Implementer ViewiProcess ModelerAvoids the necessity for the process designer to express all possible actions.AddressesGoal-Driven ProcessesAd-Hoc, Exception HandlingUnplanned ActionsCharacteristicsRun-time Task SelectionExternal TasksTask Suspension/ResumptionCon

20、trolled JumpsBusiness AgilityiProcess ConductorOrganize Business Processes around Goals“what is to be achieved NOT “what is to be done.Empower Business UsersEnable business users to buildon-demand processes as an intrinsic activity in their daily work.Deliver Better ROI through BPM Re-UseSupport for

21、 encapsulation of processesCoherent strategy for ru-useEnable Dynamic BPM at Run-TimeSupport goals changing through the life of a business processBusiness AgilityiProcess AnalyticsIn-depth Analysis of Operational TrendsHistorical, rather than Real-Time, DataIdentify Process Weaknesses Tightly couple

22、d to Process DefinitionOut-of-the-Box Metrics“How Fast, “How Often, “How Many, “How Much, & “WhoIncorporates Ad-Hoc, “What If AnalysisWizards-Driven UIData MiningPlanned & Alarm ValuesActivity & Commentary CreationManagement DashboardsContinuous Process ImprovementiProcess InsightBusiness DriverProv

23、ide Widespread Access to Real-Time Information Compress Elapsed Time between Occurrence, Identification & ResolutionCollects Information About Events And PerformanceKey CharacteristicsWhat/Where/When CorrelationProcess Step, Resource & Performance MonitoringExtensive Customization PossibleData Grid

24、& Graphical ViewsAlertsMaps, Scorecards, etc.Real-Time MonitoringBPM & SOA iPE / BW InteractionDesign-Time:TIBCO Designer InterfaceSpecific iProcess Activities: Connection, Case Start, Trigger Event, etc.Introspect Processes, Fields, etc.iProcess Modeler InterfaceIntrospect BW ProjectsGraphical Data

25、 MappingRun-Time:Native iPE-BW IntegrationBW Service AgentJMS TransportAlso: SOAP; XML; Java adaptersParticularly for non-TIBCO EAI platformsiProcess Engine / BusinessWorks IntegrationBPM & SOA iPE / BW Interaction Event Sensors Process InitiatorsControlling Process RulesIntegration TasksProcess Ser

26、vicesUser InteractioniProcess ClientsOut-of-the-Box, AJAX Client Rich Internet ClientFresh Look-and-FeelHigh Degree of User InteractionExpanded FunctionalityMultiple RolesMultiple Form Design OptionsBPM Features Suspend/Resume; Jumps; Event Triggers; Custom Audit Trail; Prediction; etc.Ease of UseSa

27、ved FavoritesImproved List SearchingUser PreferencesMultiple Windowing ConfigurationsBusiness Processes & ServicesCustomerProfileCreditScoreAmendAddressCloseAccountTransactionHistoryServices RepositoryBusiness AnalystUpdateSystemsVersion Control of Business ProcessesWhen you make changes on current

28、process, how to handle the outstanding case?Process #1 ver 1.0Process #1 ver 1.1Closed CasesActive CasesAt this moment, some Changes are defined. NewProcess Model ver 1.1 built New cases willfollow new BPOutstandingcases canfollow oldversion ornew versionContinuous ImprovementLaunch of BPM Project j

29、ust starting point to gather information for continuous improvement process, how easy it can apply changes and execute?ModelingExecutionAnalysisAfter modeling,BP ExecutionAfter execution,collect AuditTrail and CaseData for analysisAfter analysis,DEADLINE isrequired.addto BP modelProcess Improvementw

30、ill be continuedScalabilityHow to handle growth of cases and users?Work Queue#1Work Queue#2Work Queue#3Work Queue#4If more cases to behandled by engine,# of daemons can be horizontal scaling to cater forthe changes.If more work loador users on singlework queue, WorkQueue Daemon candedicate for itEve

31、n new WorkQueue is required,it can be assigned to managed byparticular WorkQueue Daemone-New Business and Underwriting Application業務流程運用(員工/客戶/協作同伴)業務流程管理影像/電子內容管理用戶界面數據庫構造分析 &監控系統整合TIBCO 方案 主要特點流程快速配置和部署配置管理工具支持快速和容易地開發業務流程和系統整合運用1e-New Business and Underwriting Application圖形化的流程定義工具，支持業務流程的快速開發和投產

32、運轉Process NavigationProcess MapConditionsHumansIntegrationSteps NotificationsTIBCO 方案 主要特點用戶操作友好的圖形化的流程設計2業務流程管理影像/電子內容管理用戶界面數據庫構造分析 &監控系統整合業務流程運用(員工/客戶/協作同伴)TIBCO 方案 主要特點流程模擬和預測結果e-New Business and Underwriting Application流程模擬用于在本錢，時間周期和員工要求等方面優化流程3業務流程管理影像/電子內容管理用戶界面數據庫構造分析 &監控系統整合業務流程運用(員工/客戶/協作同伴)TIBCO 方案 主要特點動態改良流程以順應業務需求e-New Business and Underwriting Application動態變卦長運轉周期流程，支持新的或者變卦的業務需求的實現。4業務流程管理影像/電子內容管理用戶界面數據庫構造分析 &監控系統整合業務流程運用(員工/客戶/協作同伴)e-New Business and