1、Unit 1Concierge 禮賓服務(wù)Lesson 1 歡迎光臨我們的飯店歡迎光臨我們的飯店Welcome to Our Hotel!lTalking to the Guest(情景會(huì)話)lDoorman: Good morning, Sir. Welcome to our hotel!lGuest: Good morning.lDoorman: Im the doorman. Let me help you with your luggage.lGuest: Thank you.Explanation lKey Words:lconcierge 看門(mén)人；門(mén)房；接待人lwelcome adj

2、. adv. vt.ldoorman 門(mén)童 lluggage(英國(guó)) 行李 =baggage(美國(guó)) l兩件行李：two pieces of luggage l行李架(汽/火車(chē))：luggage-rack l行李架(自行車(chē)等)：luggage-carrierl隨身攜帶的手提行李：hand luggagelNotes：llet sb./sth. do (sth.)lhelp sb./sth do sth. lIll take care of your suitcase. 我來(lái)照看您的箱子。lDoorman: Good afternoon, Madam. Very glad to have you

3、 here.lGuest: Good afternoon. Can you help me with my luggage?lDoorman: No problem, Madam. The Reception Desk is over there. Follow me, please.lGuest: OK.Explanation lKey Wordslglad lproblemlFollowlNoteslIm very glad to have you with us.lIts nice to see you again, Mr. Smith. 很高興又見(jiàn)到您。lsb. be glad to

4、do sth. lNo problem. Sure. Certainly. lFollow me.=This way, please. 請(qǐng)跟我來(lái)/請(qǐng)這邊走。Your Turn to Try Now 試試看試試看lListen to the words and repeat.lcase 箱子lbaggage 行李lcarry-on 手提行李箱lshoulder bag 挎包lsuitcase 衣箱；手提箱lbelongings 物品；財(cái)物larticle 物品lwallet 錢(qián)包lhandbag 手提包lbackpack 背包Listen to the sentences, repeat and

5、 translatel1. Ill take care of your luggage.l2. Youve got three pieces of baggage. Is there right?l3. May I put your suitcase here?l4. Would you mind if I put your baggage here?l5. Shall I show you to your room?Listen and complete the dialoguesl1. Doorman: Good morning, Madam. _. Guest: Good morning

6、. Doorman: Im the doorman. _. Guest: Thank you.l2.Doorman: Good evening, Mr. Taylor. Nice to see you again. Guest: Good evening. Doorman: _and show you to the Reception Desk. Guest: Thank you. Lesson 2 我可以帶您去您的房間了吧？我可以帶您去您的房間了吧？ May I Show You to Your Room?lTalking to the Guest 情景會(huì)話 Bellboy: Good mo

7、rning, sir. Guest: Good morning. Bellboy: May I show you to your room now? Guest: All right. Thank you. Bellboy: My pleasure.Explanation lKey Wordslbellboy 行李生lshow vt. 帶領(lǐng) n.展示lpleasure lNotes lMay I show you to your room now?lshow sb. to sp 帶某人去某地方lshow sth. to sb. 把某物展示給某人/把某物給某人看l=show sb sth. lM

8、y pleasure.=(Its) my pleasure.=Youre welcome. =Not at all. lBellboy: Good afternoon, Madam.lGuest: Good afternoon.lBellboy: Im a bellboy here. Let me help you with your luggage.lGuest: Thank you.lBellboy: Its my pleasure. The lift is over there. Follow me, please. lGuest: OK.lBellboy: Heres your roo

9、m. May I put your luggage here?lGuest: Please.Explanation lKey Words:llift n. (升降)電梯(英國(guó)) =elevator(美國(guó))lescalator 自動(dòng)扶梯(a moving stairway)lNotes:l進(jìn)電梯：You go first. l出電梯：After you.l May I do (sth.) 征求客人的意見(jiàn)(飯店員工常用)l Can I do (sth.)l Would you do sth. l Could you do sth. We may also use these sentences i

10、n our work.lNow shall I show you to your room, sir? 先生，現(xiàn)在我可以帶您去您的房間嗎？lThis way to the elevator, please. 請(qǐng)走這邊到電梯。lLet me take your suitcases. 讓我來(lái)拿您的箱子吧。Do you know this?l房間號(hào) 讀法l123室 Room one two three l622室 Room six two two l1028室 Room ten twenty eightl1437室 Room fourteen thirty sevenYour turn to try

11、 now.lListen to the words and repeat. lcomb 梳子lrazor 剃須刀lsoap 肥皂lastray 煙灰缸lwardrobe 衣柜ltelevision 電視lmirror 鏡子lplug 插頭lair-conditioner 空調(diào)lcup 杯子lsocket 插座lreceptacle 插座Listen to the sentences and translatelThis way, please.lMay I have your key, please?lHow do you like this room?lLet me show you to your room?lHere is the iron and the ironing board.Listen and complete the dialoguesl1. Bellboy: Good afternoon, sir.lGuest: Good afternoon.lBellboy: _lGuest: Here is my room number card. Its Room 2045.lBellboy: _, Mr. Green. lGuest: Thank