1、(一) 賓館酒店英語-門口···························2(二) 賓館酒店英語-應接服務··················3

2、(三) 賓館酒店英語-問候語···································5(四) 賓館酒店英語-問訊處··········&

3、#183;························5(五) 賓館酒店英語-入住 ······················

4、3;··············7(六) 賓館酒店英語-客房服務··················10(七) 賓館酒店英語-結賬············

5、83;························12(八) 賓館酒店英語-銷售 ·······················

6、;············13(九) 賓館酒店英語-預定 ························16(十) 賓館酒店英語-簡明常用語········&

7、#183;··············17(十一) 賓館酒店英語-餐廳用語 ·······························26(十二)

8、 賓館酒店英語-部門名稱 ·······························29(十三) 賓館酒店英語-常用詞匯 ·············

9、3;·················30(十四) 賓館酒店英語-服務臺詞匯 ·····················32(十五) 中國小吃英文表達 ·····

10、3;······························35The basic English for hotel service賓館酒店英語-門口 At the Entrance1Welcome to our hotel歡迎光臨。2So you have got altogether fo

11、ur pieces of baggage？您共帶了4件行李，是不是？3Let me have a check again讓我再看一下。4The Reception Desk is straight ahead接待處就在前面。5After you， please你先請。6Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買到香煙？7There is a shop on the ground floor一樓有個商店。8It sells both Chinese and foreign cigarettes在那兒可買到中國香煙和外國香煙。9Can

12、I also get some souvenirs there？也可以買到紀念品嗎？10There is a counter selling all kinds of souvenirs有個柜臺出售各種各樣的紀念品。11Excuse me，where is the restaurant？勞駕，請問飯廳在哪兒？12We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我們有中餐廳和西餐廳，你愿意去哪個？13I'd like to try some Chinese food today

13、今天我想嘗嘗中國菜。賓館酒店英語-應接服務The Bellman1Is this everything， sir？這是全部東西嗎，先生？2Here's the light switch這是電燈開關。3Here's the closet and there's the bathroom這兒是壁柜。這兒是洗澡間。4 Will there be anything else， sir？還有什么事嗎，先生？5 Well，if you need anything else，please call room service噢，如果你有什么事，請叫房間服務。6 Let me help

14、you with your luggage我來幫您拿行李。7It's very kind of you to do so你這樣做使我很感激。8What's your room number， please？請問您的房間號碼？9 And by the way， could I have a look at your room card？順便問一句，我可以看一下您的房卡嗎？10How do you like this room？您覺得這個房間怎么樣？11It's also quite spacious房間也很寬敞。12 Do you mind if I put your l

15、uggage by the wardrobe？我把您的行李擱在衣柜旁邊好嗎？13By the way， could you tell me about your hotel service？順便問問，你能不能給我講一下賓館服務的情況？賓館酒店英語-問候Greetings1、Good morning ,sir(madam)早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士們,先生們. 3、Good evening ,miss Price 晚上好,普萊絲小姐. 4、How are you today ,Mr. Brown ? 你今天好嗎

16、?布朗先生. 5、Im quite well ,thank you. 我很好,謝謝你. 6、Hs good to see you again ,sir(madam) 再次見到你真高興,先生(小姐) 7、Nice to meet you ,sir. 見到你真高興,先生.賓館酒店英語-問訊處At the information desk1Is there any place in the hotel where we can amuse ourselves？旅館里有娛樂場所嗎？2If you want to take a walk， you can go to the garden如果您想散步，可

17、以去花園。3There is a recreation centre on the ground floor在一樓有個娛樂中心。4 You can play billiards，table tennis，bridge.您可以去打打臺球、乒乓球、橋牌.5Is there a place where we can listen to some music？有聽音樂的地方嗎？6 There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and mode music

18、，while having some Chinese tea or other soft drinks有個音樂茶座，您可以一邊欣賞古典音樂，如貝多芬、莫扎特、李斯特的樂曲和現代音樂，一邊品嘗中國茶和軟飲料。7 Would you please tell me the daily service hours of the dining room？請告訴我餐廳每天的服務時間，好嗎？8From 700 amtill 1000 pmnearly serving all day long從早上七時一直到晚上十時，幾乎全天供應。9 When will the bar and cafe open？酒吧和咖啡

19、館什么時間開放？10From 300 pmtill midnight從下午三點到晚上十二點。11Does the guest house offer any other service？賓館里還有哪些服務項目？12We have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on我們有理發室、洗衣房、小賣部、郵電服務、報刊供應柜、彈子房、乒乓球.13It's jolly good！這太好

20、了！14And where can I have my laundry done？臟衣服送到哪里去洗？15MadamWhat can I do for you？夫人。我能為您做些什么？16I'm looking for a man whose name is John我在尋找一位男士，他的名字叫約翰。17Could you tell me his room number， please？請問他的房間號碼是多少？18I suppose it is 735我想他的房間號碼是735號。19By the way， please show me where the lift is？順便請指點我電

21、梯在什么地方？20I need some information about touring Linzhou我想了解關于游覽林州的情況。21 There are two trains going to Linzhou every morning，No49 and No79每天早晨有兩列火車到，49次列車和79次列車。22What time does this train leave？這列火車什么時間發車？23 Could you get me two tickets for tomorrow here？你能否在這兒賣給我兩張明天的車票？24I'm looking for a frien

22、d， Mr. Brown Could you tell me if he is in the hotel？我在找一位朋友，布朗先生。你能告訴我他是住在這個飯店嗎？25Just a minute，pleaseI'll see if he is registered請稍等片刻，我看看他是否登記了。26They are in suite 705 Let me phone him他們住在705號套房，我來給他打電話。27Mr. Brown said hes waiting for you in his room布朗先生說他在房間里等您。賓館酒店英語-入住 Checking in好不容易找到一家

23、喜歡的旅館，不妨好好利用旅館內的服務。除了既有硬體設施外，也可視自己需要向旅館提出合理要求，使自己有段舒適的住宿時光。何時需退房?When is check-out time?明早你是否能幫我將行李拿到大廳?Could you bring my baggage down to the lobby tomorrow morning?當然。你何時離開?Sure. What time are you leaving?8點。At 8 o'clock.那么，我將在7點50分到你的房間。Then I'll go to your room at 7:50.我總共有3件行李。I have th

24、ree pieces of baggage.明早，請將行李放在你的門口。Please leave them outside your room tomorrow morning.這是316號房。我想要一件毛毯。This is room 316. I'd like a blanket, please.請送給我一壺咖啡（熱水）。Please bring me a pot of coffee (boiled water).請送給我一些冰塊和水。Please bring me some ice cubes and water.我想設定早晨的呼叫鈴。I'd like a wake-up

25、call, please.幾點?What time?明早7點。7 o'clock tomorrow morning.冷氣（電視、燈）無法開啟。The air-conditioner (TV set, light) doesn't work.房間內沒有熱水。There is no hot water.熱水不夠熱。The hot water is not hot enough.我要退房。請給我賬單。I'd like to check out. My bill, please.我拿了一瓶小吧臺中的可樂。I had a coke in the mini-bar.是否能以信用卡付

26、賬?Can I pay by credit card?我住的很愉快。I enjoy my stay.餐廳點餐英語用語Have you got a table for two, please?請問您有兩個人的桌子嗎？  Have you booked a table? 您預定餐桌了嗎？ Have you made a reservation? 您預定了嗎？ Smoking or non-smoking? 吸煙區還是非吸煙區？ Would you like something to drink? 您想喝什么？ Would you like to see the menu? 您需

27、要看菜單嗎？ Language Notes 三言兩語 點菜就餐的典型次序是：找一張桌子坐下看菜單點菜付錢離開。英語語言的表達基本上也是依照次順序。“訂餐”在英文中有兩種說法，即to book a table 和make a reservation在英國以及在其它很多國家，餐廳一般劃分為吸煙區和非吸煙區。一進餐廳，服務員會主動征詢客人的意見，然后引領客人前往所選擇的區域就餐。打攪一下，我能看看菜單嗎？expression表達 Excuse me, could I see the menu, please?打攪一下，我能看看菜單嗎？ Are you ready to order

28、?您現在可以點餐嗎？ first course/starters第一道菜開胃菜 main course主菜dessert甜食 Could I have the bill, please?請拿賬單來，好嗎？ How would you like to pay?請問您怎樣付款？ Language Notes三言兩語 在西餐廳就餐，菜單一般由三類不同的菜別組成。the first course或者starters是指第一道菜，往往是湯、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是魚和炸土豆條，它同“roast beef and york shir pudding牛肉布丁”、“

29、shepherd spie牧羊人的餡餅”一樣，都是典型的英國傳統菜肴。最后一道是甜食或冷或熱，但都是甜的。西方飲食習慣是先吃咸的，后吃甜的。西餐菜單名目繁多，有時不易讀懂。遇到這種情況，可以請服務員解釋一下。客房服務 Housekeeping-May I come in?-我可以進來嗎?-Come in, please.-請進。-Please dont come in.-請不要進來。-Just a moment (a minute), please.-請稍等一下。-I'm sorry to disturb you. May I clean the room, sir?-對不起打擾你了，

30、我來打掃一下房間好嗎?-All right. Come in, please.-好的，請進來。-Please clean it when I am out.-我馬上要出去，請等一會兒打掃。-May I change the water of the thermos now?-我現在可以換水嗎?-Yes, please.-請換吧。-Some of my friends will come and see me this afternoon. Will you please give me some more hot bottles and tea cups?-下午我有幾位朋友來訪，請給加些熱水瓶

31、和茶杯。-Well, well send tea into the room when the visitors come.好，客人來訪我們會端茶進來的。-By the way, is there any mail for me?-順便一下，有我的郵件嗎?-No. If there is, Ill give it to you in time.-沒有。如果有的話，我會及時給你送來的。-Why did you come in without my permission?-你為什么沒經我允許就進來了?-It's my negligence. I beg your pardon.-我疏忽了，

32、請你原諒。-I come and make the bed. Shall I do it now or later?-我來做夜床，你看是現在做還是等會兒做?-Since you have come, you may do it now?-既然來了，現在就做吧。-Here's your clean laundry. Youd better check it.-衣服洗好了，請您過目。-I am collecting the fee of the long distance call.-我來收長途電話費。-This is the bill for the room rent of half

33、a day.-這是補半天房金的帳單。-Here is a telegram for you.-這兒有一封你的電報。-Why is it unsealed?-它怎么被拆開了?-Because there is no name of the receiver on the envelope, therefore the clerk unsealed it in order to find out the name of the receiver. 因為電報封面沒有收報人姓名，服務臺為了查對姓名而拆開的。-Have you lost anything today, sir?-先生，你今天丟過什么東西

34、嗎?-Yes, a wallet. Im looking for it now.-丟了一只皮夾子，我正在找呢。-What is there in the wallet?-皮夾子里有些什么?-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。-Look, is this wallet yours?-看，這只皮夾子是不是你的?-Yes, its mine. Thank you ever so much.-是我的，太感謝你了。-I want to borrow China Daily of these days.-我要看這幾天的中國日報。

35、-Please get some copies of China Pictorial for me.-請拿幾份中國日報給我。-Please bring some chairs for me.-請拿幾把椅子來。-Please get me some soap.-衛生間的肥皂要添了。-The slippers are workout. Change them for me, please.-拖鞋壞了，請給換一雙。-Get a hot-water bottle, please.-請拿一只熱水瓶給我。-I feel a bit cold when I sleep. Please get me a bl

36、anket.-我睡得有點冷， 請給我加一條毯子。-I need another pillow.-我需要加一只枕頭。-All right, Ill get it for you right away.-好的，我就去拿。-Just a moment, Ill do it right now.-請稍等一下，我馬上給你辦好。-Excuse me.-對不起。-I am sorry.-很抱歉。-I beg your pardon.-請你原諒。-Pardon me for interrupting.-對不起打擾你們了。-Please excuse me for coming so late.-請原諒我來遲了

37、。-I'm sorry I was so careless.-很抱歉我太粗心了。1HousekeepingMay I come in？我是客房的，可以進來嗎？2When would you like me to do your room，sir？您要我什么時間來給你打掃房間呢，先生？3You can do it now if you like如果您愿意，現在就可以打掃。4I would like you to go and get me a flask of hot water我想請你給我拿一瓶開水來。5I'm sorry that your flask is empty很抱歉

38、您的水壺空了。6May I do the turn-down service for you now？現在可以為您收拾房間了嗎？7Oh，thank youBut you see，we are having some friends over噢，謝謝，但你知道我們邀請了一些朋友過來聚聚。8Could you come back in three hours？你能不能過3小時再來整理？9Certainly，madamI'll let the overnight staff know當然可以，女士。我會轉告夜班服務員。10Would you tidy up a bit in the bath

39、room？請整理一下浴室好嗎？11I've just taken a bath and it is quite a mess now我剛洗了澡，那兒亂糟糟的。12Besides，please bring us a bottle of just boiled water此外，請給我們帶瓶剛燒開的水來。13It's growing darkWould you like me to draw the curtains for you？天黑下來了，要不要我拉上窗簾？14Is there anything I can do for you？您還有什么事要我做嗎？15I'm alw

40、ays at your service樂意效勞。賓館酒店英語-結賬 Checking out1I'd like to pay my bill now我想現在結賬。2Your name and room number，please？請問您的姓名和房間號碼？3Have you used any hotel services this morning？請問您今天早晨是否用過旅館內的服務設施？4Four nights at 90 RMB each， and here are the meals that you had at the hotelThat makes a total of 665

41、 RMB4個晚上，每晚90元，加上膳食費，總共是660元。5Can I pay by credit card？我可以用信用卡支付嗎？6Please sign your name here請您在這里簽名。7 Excuse me We're leaving todayI'd like to pay our bills now勞駕。我們今天要離去了。我希望現在就把賬結清。8 y the way，I'd like to tell you that the check-out time is 1200 noon，sir先生，順便告訴您，結賬后離開旅館時間是12點。9 How ab

42、out the charge for the days you shared the room with your friend？這幾天您的朋友與您同住費用怎么辦呢？10Please add to my account請記在我的賬里。11Have you used any hotel services this morning or had breakfast at the hotel dining room， Mr. Green？先生，今天早晨您是否用過旅館服務設施，或在旅館餐廳用過早餐？196Yes，my friend and I just had breakfast at the din

43、ing room，but we didn't use any services是的，我的朋友與我在餐廳剛用過早餐，但是我們沒有使用過任何服務設施。197The total for the eight days is five hundred sixty yuan and eighty fen8天來總計是560元8角。賓館酒店英語-銷售用語1、What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子

44、和價目表。3、We'll give you a 10%(ten percent ) discount.我們給您九折優惠。4、We'll offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。5、We accept your terms.我們接受您的條件。6、May I introduce myself?讓我介紹我自己。7、May I present you a litter souvenir?請接受我們的一點小紀念品。8、Let's drink to our friendship!為我們的友誼干杯！9、Let me

45、 propose a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers! (Bottoms!)干杯！11、How do you like Chinese food?您喜歡中國菜嗎？12、What do you think of our service?您對我們的服務有什么意見？13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚、建議）。14、I'm afraid it's against the hotel's regu

46、lations.這是違反飯店規章制度的。15、In our hotel we don't accept tips.我們飯店是不收小費的。It's our pleasure to serve our guests well.我們為能為客人服務好而感到高興。Thank you all the same.然而，還是要謝謝您。16、I'm afraid you'll have to pay for the damage.您必須賠償。17、Thank you for telling us about it.謝謝您告訴我們I'll look into the mat

47、er right away.我馬上去處理這件事情。18、I assure you it wont happen again.我保證此類事情不會再發生。19、Please don't worry, sir (madam)先生（夫人），請不必擔心。I will send someone up to your room right away.我馬上派人到你的房間去。20、I can't guarantee anything, but I'll try my best.我不能保證，但我會盡力而為。21、What can I show you.您要買什么？22、How do yo

48、u like this fashion (color, size, design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？23、The extra large size of this color is out of stock.這種顏色的特大號已經賣完了。Please try us again tomorrow.請明天再來看看。24、They are altogether 175(one hundred and seventy-five) Yuan.共計175元。You may pay in cash or with credit card.您可以付現金也可以用信用卡。25、You hav

49、e made a good choice, you have very good taste.您真會買東西，眼力真好。賓館酒店英語-預定Reservation出外旅游時，旅館便是我們的家，詳細了解家中的每一項設備與使用方法，才能得到良好的住宿品質。此外，在確認房間之前，不妨盡量向旅館提出個人合理的要求，畢竟，一趟旅游成功與否，住宿的舒適感可是占一席之地的。我會晚一點到達，請保留所預訂的房間。I'll arrive late, but please keep my reservation.我在臺北已預訂房間。I made a reservation in Taipei.我的名字是王明明。

50、My name is Wang Ming-Ming.我想要一間安靜一點的房間。I'd like a quiet room.我想要樓上的房間。I'd like a room on the upper level.我想要一間視野好（有陽臺）的房間。I'd like a room with a nice view (a balcony).隨時都有熱水供應嗎?Is hot water available any time?我可以看一看房間嗎?May I see the room?是否還有更大的（更好的/更便宜的）房間?Do you have anything bigger (b

51、etter/cheaper)?我要訂這間房間。I'll take this room.麻煩填寫這張住宿登記表。Would you fill in this registration form?這里可使用信用卡（旅行支票）嗎?Do you accept credit cards (traveler's checks)?是否可代為保管貴重物品?Could you keep my valuables?餐廳在那兒?Where is the dining room?餐廳幾點開始營業?What time does the dining room open?早餐幾點開始供應?What tim

52、e can I have breakfast?旅館內有美容院（理發院）嗎?Is there a beauty salon (barber shop)?是否可給我一張有旅館地址的名片?Can I have a card with the hotel's address?是否可在此購買觀光巴士券?Can I get a ticket for the sight-seeing bus here?最近的地鐵站在那里?Where is the nearest subway station?賓館酒店英語-簡明常用語稱謂：1Are you Mrs. Best? 你是貝絲特夫人嗎? 2. You mu

53、st be Professor Ford. 你一定是福特教授。3. May I know your name, sir (madam)? 我可以知道你的名字嗎? 先生(小姐)。4. Heres a letter for you, Dr White. 懷特醫生,這兒有你的一封信。 5. Youre wanted on the phone, Captain Smith. 史密斯船長,有你的電話。6. Welcome to our hotel, miss Henry. 歡迎來到我們酒店,享利小姐。 7. May I be of service to you, Mr. Baker?

54、 我能為你服務嗎? 貝克先生? 8. Can I help you, Ms Blake? 我能幫你嗎?布雷克小姐? 9. Would you take the seat, young lady? 請坐,小姐。10直接稱謂：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.11間接稱謂：the lady with you, the gentleman with you, that lady, that gentleman.問好：1、    

55、0;    Good morning, sir/madam早上好！先生/夫人。2、         Good afternoon, sir/madam下午好！先生/夫人。3、         Good evening, sir/madam晚上好！先生/夫人。4、         How are you today, sir? 回

56、答：Thank you. And you ?先生，今天一切都好嗎？      很好，謝謝。你呢？ 歡迎：1、         Welcome to the Guangdong Foreign Businessmen Club/Hotel.歡迎光臨外商活動中心。2、         Welcome to our restaurant.歡迎光臨我們酒店。3、   

57、;      Were glad to see you again.我們很高興能再見到您。詢問/征詢：1、         May I have your name, please?請問您叫什么名字？2、         Your initials, please?請問您的名字首寫字母？3、        

58、May I have your first name?請告訴我您的名字。4、         May I take your order now?我現在為您下單好嗎？5、         May I have your room number?請您告訴我您的房間號，好嗎？6、         May I have your signature, sir?he

59、re please.先生，請您把名字簽這兒，好嗎？7、         May I know who Im talking with?(打電話時用)請問您是哪位？8、         May I ask who is next?請問下一位是哪位？9、         May I be of service, madam?請問這位夫人，我能為您做些什么？10、

60、    May I recommend our, sir?先生，我能為您推薦我們11、    May I help you withmadam?夫人，我能幫您做12、    Would you like me to book a for you?需要我為您訂13、    Would you like to sit by the window?您喜歡坐在靠窗邊的位置嗎？14、    Would you like to have a cup of t

61、ea?來杯咖啡如何？15、    Is there anything else I can do for you, madam?這兒需要我幫忙嗎？16、    How about a您覺得怎樣？ 祝愿/祝福：1、         Have a pleasant stay at our hotel, sir.愿您在我們中心，一切順心開心。2、         Have

62、a pleasant stay with us, madam.夫人，愿您和我們在一起開開心心。3、         Have a nice day!祝您今天一切都好！4、         Have a pleasant evening.愿您擁有一個愉快的晚上。5、         Have a good weekend!周末愉快！6、  

63、       Have a good day.祝您今天一切都好！7、         Enjoy your stay/day.愿您在這兒玩得開心。8、         Happy New Year!新年快樂！9、         Merry Christmas!圣誕快樂！10、  

64、;  Happy Birthday!生日快樂！ 對一般祝愿的回答：1、         You too, Mr也希望您也一樣2、  The same to you, sir/madam.     也希望您也一樣。 致謝：1、         Thank you.謝謝。2、       &#

65、160; Thank you very much.非常感謝。3、         Thank you for telling us.感謝您的慷慨陳詞。4、         Thank you for your compliment.謝謝您的贊美。5、         Thank you for coming.感謝您的到來。6、  

66、0;      Thank you for calling.謝謝您打電話給我。7、         Thank you for waiting.謝謝您在此等我。8、         Thank you for being so understanding.理解萬歲。9、         Thats very

67、kind of you. Thank you very much.非常感謝。 對致謝的回答1、         You are welcome.不用謝。2、         With pleasure.這是我的榮幸。3、         My pleasure.這是我們榮幸。4、      

68、;   Thank you.謝謝。5、         Glad to be of service. Please feel free to contact us anytime.很高興能為您服務，有需要請隨時聯系我們。 致歉：1、         Excuse me.不好意思，打擾了。2、         Im awfully

69、 sorry.我感到十分的抱歉。3、         I beg your pardon, sir.先生，您能再說一次嗎？4、         Excuse me for interrupting.(不得不打擾客人時)不好意思，打擾了。5、         Sorry to have bothered you.不好意思，打擾了。6、  &

70、#160;      Im very sorry. There could have been a mistake. I do apologize.     非常抱歉，這兒肯定是出錯了。真的對不起。7、         Im sorry. Would you excuse me, please.對不起。您能原諒我嗎？8、         Im so

71、rry. Im being called.對不起，我得接個電話。9、         Im sorry to have kept you waiting, sir.很抱歉，讓您等了我這么久。10、    Im sorry. The house/restaurant is fully booked.很抱歉。中心已經客滿了。11、    Im sorry. We have run out of      .我感

72、到十分抱歉。我們把都用完了。 對道歉的回答：1、It doesnt mater. 沒關系.2、Its nothing.沒什么.3、Never mind.別放在心上.4、Thats nothing.沒什么. 5、Dont bother about that. 別再想它. 6、Dont worry about it. 別擔心.  7、Dont apologize, It was my fault.別道歉,這是我的錯.8、Thats all right.沒關系。指示：1、         Let me show you.讓我告訴您。2、         This way, please.這邊請。3、         Please dial “0”, sir.先生，請按“0”4、      &#