1、目錄目錄一一 時間篇時間篇二 數字篇三 口語篇四 疑問句的幾種基本句型五 對話篇六 物業篇 . 一 月份的英語表示月份英語簡寫月份英語簡寫一月JanuaryJan.七月JulyJuly二月FebruaryFeb.八月AugustAug.三月MarchMar.九月SeptemberSep.四月AprilApr.十月OctoberOct.五月MayMay 十一月 NovemberNov.六月JuneJune 十二月 DecemberDec.二二 星期的英文表示星期的英文表示星期星期一星期二星期三星期四星期五星期六星期日英文表示MondayTuesdayWednesdayThursdayFriday

2、SaturdaySunday縮寫Mon.Tue.Wed.Thu.Fri.Sat.Sun.三三 鐘點的表示鐘點的表示1 . 現在時間是十點鐘 Its ten oclock now.2. 現在時間十點半 Its half past ten.3.今天是星期天 Today is Sunday4.明天是星期一 Tomorrow will be Monday5.昨天是星期五 Yesterday was Saturday 6.現在是8點過幾分了 Its a few minutes after eight.7.已經六點三十分了 Its already six thirty一一 數字的英文表示數字的英文表示1o

3、ne2two3three4four5five6six7seven8eight9nine10ten11eleven12twelve13thirteen14fourteen15fifteen16sixteen17seventeen18eighteen19nineteen20twenty30thirty40forty50fifty60sixty70seventy80eight90ninety100one hundred二二 數字序列號的表示數字序列號的表示第一1stfirst第二2ndsecond第三3rdthird第四4thfourth第五5thfifth第六6thsixth第七7thsevent

4、h第八8theighth第九9thninth第十10thtenth第十一11theleventh第十二12thtwelfth第十三13ththirteenth第十四14thfourteenth第十五15thfifteenth第十六16thsixteenth第十七17thseventeenth第十八18theighteenth 招招 呼呼1 1、Good morning Good morning ，sirsir（madammadam）早上好，先生（小姐）早上好，先生（小姐）2 2、Good afternoon Good afternoon ，ladies and gentlemenladies

5、and gentlemen下午好，女士們，先生們。下午好，女士們，先生們。3 3、Good evening Good evening ，miss Pricemiss Price晚上好，普萊絲小姐。晚上好，普萊絲小姐。4 4、How are you today How are you today ，Mr. Brown Mr. Brown ？你今天好嗎？布朗先生。你今天好嗎？布朗先生。5、Im quite well Im quite well ，thank you.thank you.我很好，謝謝你。我很好，謝謝你。6 6、Nice to meet you Nice to meet you ，si

6、r.sir.見到你真高興，先生。見到你真高興，先生。7 7、Are you Mrs. BestAre you Mrs. Best？你是貝絲特夫人嗎？你是貝絲特夫人嗎？9、You must be professor Ford.You must be professor Ford.你一定是福特教授。你一定是福特教授。1010、May I know your nameMay I know your name，sirsir（madammadam）？）？我可以知道你的名字嗎？先生（小我可以知道你的名字嗎？先生（小姐）。姐）。1111、Heres a letter for you Heres a lett

7、er for you ，Dr White.Dr White.懷特醫生，這兒有你的一封信。懷特醫生，這兒有你的一封信。Expressing welcome Expressing welcome 表示歡迎表示歡迎1 1、Welcome to Dragon BayWelcome to Dragon Bay， miss Henry. miss Henry. 歡迎歡迎您您來到來到龍灣龍灣，享利小姐。，享利小姐。2 2 、 Welcome to our western restaurant. Welcome to our western restaurant. 歡迎來我們西餐廳歡迎來我們西餐廳3 3、We

8、re glad to have you here.Were glad to have you here. 我們很高興你來到我們很高興你來到這這兒兒4 4、 Im always at your service Im always at your service ，sir sir （madammadam）。）。 隨時為你效勞，先生（小姐）。隨時為你效勞，先生（小姐）。疑問的四種基本句型一 表達式1. May I .2. Could you . 3. Would you .4.Shall I .?只要理解這四種基本的句型，就可以處理大部分業務上的狀況。疑問的四種基本句型二 范例 1自己要做什么事時，

9、就使用自己要做什么事時，就使用May I . May I have your name, please? 請問尊姓大名 May I see your passport, please? 請讓我看一下您的護照好嗎？ May I know your nationality, please?請問您的國籍是什么？ 2麻煩客人時，可使用麻煩客人時，可使用Could you . Could you fill out the form, please? 請您填寫這張表格好嗎？Could you write that down, please? 請您寫下來好嗎？Could you hold the line,

10、 please? 請不要掛電話好嗎？ 3詢問客人的喜好或是做什么時，詢問客人的喜好或是做什么時，可使用可使用Would you . Would you like tea or coffee?請問您要喝茶還是咖啡？Would you like to take a taxi?請問您要搭計程車嗎？Would you mind sitting here?請問您介意坐在這里嗎？ 4征求意見時，可使用征求意見時，可使用Shall I . 或或Would you like me to do .? Shall I draw the curtains?請問需要我把窗簾拉上嗎？Shall I draw you a

11、 map?請問要我為您畫一張地圖嗎？Would you like me to make the reservation for you?請問要我為您安排預約嗎？ 二、招呼語 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六點以前) Good evening. (用于下午六點過后)在這些招呼語的后面接句子，例如：在這些招呼語的后面接句子，例如： Good afternoon, sir. Welcome to Dragon bay.下午好，先生，歡迎光臨龍灣別墅。Good morning, sir. This is the Front Desk. M

12、ay I help you?早上好，先生。這里是服務臺，請問您需要服務嗎？ 三、回答1一般性的回答一般性的回答I see, sir. 我明白了，先生。Certainly, sir. 好的，先生。2請對方再等一會兒請對方再等一會兒Just a moment, please. 請稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you waiting. 很抱歉讓您久等了。Could you wait a little longer, please? 您還能等一段時間嗎？3要麻煩客人或是拒絕客人的要求時要麻煩客人或是拒絕客人

13、的要求時 拒絕客人時，不要一口回絕說“No.”，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕沒辦法那樣做。Excuse me, sir. Please let me pass. 不好意思，先生，麻煩讓我過一下。5客人對自己說客人對自己說“Thank you.”時時回答回答 You are welcome. 不客氣。 Thank you, sir. 謝謝您，先生。 Thank you very much. 非常感謝您。 7當客人準備離開時，可以說：當客人準備離開時，可以說： Have a nice day. 祝您有美好的一天。Please enjoy yo

14、ur living 祝您生活愉快。 We hope to see you again soon. 希望不久能再次見到您。 Thank you for staying with us. 謝謝光臨。 8當客人的英語難以理解時當客人的英語難以理解時面對客人的疑問，如果聽不懂事，要向客人提出疑問，或是先向對方說“Just a moment, please.”, 然后請求他人協助。 I beg your pardon? 對不起請再說一遍好嗎？Could you repeat that, please? 請您重復一遍好嗎？Excuse me, sir. Do you mean you lost your

15、room key？不好意思，先生，您是說您丟了房間的鑰匙？公司前臺文員常用電話英語口語1 接電話時不可以簡單地回答“Hello”,而應報上自己的公司或所屬單位的名稱。例如： “Hello, this is Information Desk， The Dragon Bay Property Management” 您好，這里是龍灣物業公司問詢處。“Information Desk speaking. May I help you?” 問詢處，請問您要服務嗎? 2.打錯電話I am afraid you have the wrong number. 不好意思，您打錯電話了。This is the

16、front desk ，the dragon bay service, 2234-1156. 這里是龍灣別墅服務中心前臺，電話是2234-1156。 3. 工作人員不在時I am afraid Mr. Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在講電話。請您在線上稍侯好嗎？Ill tell him to call you back when he returns. 他回來時，我會請他回電。May I have your name and phone number, please? 請告訴我您的大名和電話好

17、嗎？4 約時間見面約時間見面 1. Would it be possible to see Mr. Scott sometime this week?請問這星期能否跟史考特先生見個面？ 2. Id like to meet you the day after tomorrow. 我想在后天拜訪你。 3. Id like to talk to you about the new product. 我想要和你談談新產品。 4. Id like to make an appointment with Mr. Scott. 我想要跟史考特先生約個時間見面。 *5. 當會話結束時Thank you fo

18、r calling. 感謝您的來電。You are welcome, sir. 先生，不客氣。We look forward to hearing from you. 我們靜候您的佳音。Lesson 1要找的人不在要找的人不在a: Hello, This is carol. May I speak to Miss Chen?b: Yes, one moment please. Ill get her for you.a: Thank you.b: Im sorry, shes not at her room right now.a: Oh, Ill call her again.翻譯a: 喂，

19、我是卡羅，可以請陳小姐聽電話嗎？b: 好，請等一下，我為你轉接。a: 謝謝。b: 對不起，她現在不在。a: 那我在打給她。1. hello等于是中文的 喂，隨時隨地可用。2. 打電話先行自我介紹是一種禮貌。電話中最常用This is.的形態而不是 Here is.或I am.,這是打電話需要注意的。3. May I speak to. 也可以換成是 Can I speak to. 請.聽電話。Lesson 2有急事時的表達方法有急事時的表達方法1. Its urgent. Could I have her mobilephone number?2. Could you tell me wher

20、e I can reach her?3. This is an emergency. I need to get in contact with him right now.翻譯：1. 我有急事，可不可以告訴我她的手機號碼？2. 能不能告訴我在哪里可以找到她？3. 我有急事，需要馬上跟他聯絡。購買房屋對話A. Im planning to buy a villa.B. Well, We have different styles of villas, for example, the Classic style , Roman style or the traditional Chinese

21、style. Which style do you like best?A. I prefer the Roman style. What is the size of it?B. Its about three hundred and twenty square meters.購買房屋對話A. Any smaller ones?B. Yeah, We also have some about two hundred and eighty square meters.A. Thats good! May I have a look?B. Of course. Let me show you .

22、This way, please!業主求助業主求助（一）（一） Good afternoon Madam . May I help you? 下午好，太太，我可以幫你嗎 Yeah Im sorry to tell that Ive left my key in my house .And I couldnt get in my own house. 噢，很抱歉告訴你，我把鑰匙落在房間里了，我進不了房間。 Couldnt your family members have another key? 你的家人沒有另外的鑰匙嗎?Yes, my husband has one ,but he has b

23、een out on business in Guangzhou. He couldnt be back until next Tuesday. And the most emergent thing is that Im cooking soup on the gas stove. Im feared of bringing about a fire disaster.有，我丈夫有一片，但他現在出差到廣州去了，到下星期二才回來，最緊要的是煤氣灶上正在煲湯，我擔心帶來火災。Calm down, please! In this case, please fill in this form wit

24、h your name .the room No., the building number and the content of your problem.請冷靜，這樣，請把你的房號，樓號和問題內容填寫入此表單。Okay,(a moment later)Here you are. 好的，（一會兒）給你Now, Ill contact the secure guard and an engineer to come to your house .Please wait at your door step.好了，我將給保安員和工程人員前往您房間，請在門前等我們。Please come as so

25、on as possible請盡快趕來業主請求幫助業主請求幫助(二)Good afternoon, madam. Whats the matter with you ?下午好,女士。你怎么回事?I come here to complain the bad smell made by the neighbors downstairs. Im almost driven mad.我來這里是抱怨樓下鄰居制造很糟糕的氣味。我幾乎逼得發瘋。Im sorry to hear that. Calm down, please, And tell me how they could make that?聽到這

26、個消息我很難過。請冷靜下來,請告訴我他們是怎樣制造的嗎?業主請求幫助業主請求幫助(二)Theyve changed the apartments into a restaurant and enlarged the kitchen with no chimney .All the smell into my rooms through the windows. We could smell it even if we close the windows .他們已經把公寓改成餐廳，廚房擴大無煙道,所有的氣味通過窗戶進入我的房間。即使我們把窗戶關上也可以聞得到。業主請求幫助業主請求幫助(二) Th

27、ats too bad. But dont worry. Well make an investigation on this matter .那太糟了。但是別擔心我們會調查此事 Okay, I want to see a quick end to this problem .好吧,我想看到快速結束這個問題 That will be fine ,Thanks!太好了,謝謝!公司介紹公司介紹Manager, would you please tell me how many staff members there are in the company經理，請告訴我，我們公司有多少員工Trere are fifty-six staff members all together.總共六十個員工What are they?這幾個部門是什么They are reception department, accounting department, engineering department ,security department,personnel department and sanitary department.他們是接待部，財務部，工程部，安全部，人士部和保潔部 Lesson 1告知公司名并自我介紹告知公司名并自我介紹 1