1、系部_ 班級_ 姓名_ 學號_-密-封-線-20162017學年第一學期期末考試民航客艙服務實用英語試卷(a)（時間90分鐘 滿分100分）（適用于領航專業學生）題號一二三四五六合計核分人復核人分數閱卷人一、短語測試（10分，每題0.5分）閱卷人得分1. 海關規定 11.中轉旅客2. 信用卡 12.擺渡車3. 胸口疼 13.安全措施4. 受傷區 14.咨詢臺5. 客艙壓力 15.入境表格6. 氧氣瓶 16.移民檢查7. 防沖撞姿態 17.私人物品 8. 迫降 18.到達大廳9. 聯程航班 19.報關物品10. 備用航班 20.廣播系統二、實用句型測試（20分,每題1分）。閱卷人得分1. 先生，

2、您要購買免稅商品嗎？_2. 我將為您算出匯率。_3. 您最好躺下休息。_4. 不用擔心，應對這種情況我訓練有素。_5. 您可以通過吞咽咀嚼糖果來減輕耳痛。_6. 打擾了，廁所有人嗎？_7. 為了您的安全，請保持做好，系好安全帶。_8. 我們機長已經決定緊急降落。_9. 目前我們還沒有得到確切的離港時間。_10. 我們遺憾的告訴您本次航班直飛哈爾濱不再在天津中轉。_11. 我們將在長沙待多久？_12. 我們必須等待直到廣州天氣好轉。_13. 我們飛機正經歷氣流顛簸。_14. 我們當然安全。_15. 女士，感謝您的咨詢。_16. 我確信它將會改善。_17. 打擾了，先生，請您填一下這個表格好嗎？_

3、18. 當您通過海關時您將需要它._19. 請小心，讓我來幫您下飛機。_20. 請注意您的腳下。_三、閱讀理解題（20分）請把答案寫在題前橫線上閱卷人得分 1-5_6-10_ a cabin attendants need to see that passengers seat belt are fastened tightly and that no smoking rule is observed.then they will report the result of this check to the purser.special care must be taken in checki

4、ng the belts of certain types of passengers ,especially the elderly,handicapped passengers,unaccompanied minors and others. when there are infants among the passengers ,cabin attendants should ensure that infants are seated so that there are sufficient oxygen masks for all the passengers in the row.

5、for small children, it is recommended that a blanket be placed behind them so that the seat belt can hold them more securely. other checks that must be made are:confirming that all compartments,cars and containers are locked and that they are secured by stopped where these are fitted,confirming that

6、 window shades are open for take-off,and that all trays are stowed and the seat backs are in the upright position.1. before taking off cabin attendants do the safety check and inform _ of the result.a. the captain b. the purser c. the controller d. the flight engineer2. when checking the seat belts

7、of passengers ,cabin attendants should take special care of _.a. the elderly b. handicapped passengers c. unaccompanied minors d. all of the above 3. which of the following statement is not true? a.cabin attendants can give the small children a blanket to place behind them. b.passengers must fasten

8、their sear belts tightly when taking off.c.unaccompanied minors are permitted to travel by air alone. d.when in an emergency,the infants can not have enough oxygen masks.4. other “checks”should be made before take-off except_.a. confirming that all compartments are locked. b. confirming that all car

9、ts and containers are empty. c. confirming that window shades are open. d. confirming that all trays are stowed.5. for take-off, passengers seat belt should be _ a. in the upright position. b. inclined forward c. very clean d. kept balance b duty free sales are very important to airlines.they repres

10、ent(占據) eight percent of the total world trade of duty free sales.however, last year represented a reduction（縮減） of 0.3% from the previous year.1999 was a year of uncertain changes. after the strong sales of the previous two years, global duty and tax-free sales showed some decline（下降） .although it

11、is a global industry, there are major changes in performance in different regions（地區） for the world sales in the asia region continued to grow slower than had been expected ,the elimination of tax free sales within the european union had a dramatic effect on sales.the region that showed the biggest

12、growth last year was the america .next year, sales are expected to reach us$6.4 billion. this optimistic （樂觀的）growth is well spread among all channels-airports,airlines,border shops,downtown shops etc. 6.airlines duty free sales_of the total world trade of duty free sales.a. decline to eight percent

13、 b. decreased by about eight percent c. last year increased by 0.3% d. represent eight percent 7. which of the following is not true ?a. the year before last was a good year for duty free sales.b. last year was a good year for duty free sales.c. this year was a good year for duty free sales.d. this

14、year is an uncertain year of sales.8. the region that showed biggest growth last year was _a. asia b. european union c. america d. australia 9. duty free sales of the america are expected to reach _the next year.a. 64,000,000,000 dollars b. 6,400,000,000 dollarsc. 640,000,000 dollars d. 64,000,000 d

15、ollars 10. the optimistic sales incomes in the america will come from _a. airports and airlines b. border shops c. downtown shops d. all of the above 四、翻譯播音詞（20分）請把答案寫在題前橫線上閱卷人得分1. _ 2._ 3._4._ 5._6._ 7._ 8._ 9._ 10._ a 女士們，先生們： 我們將開始售賣免稅商品。我們接受現金提取卡和主流信用卡。預知詳情，請查閱您椅袋中的免稅品售賣雜志。謝謝！ladies and gentleme

16、n, our _1_ shop will be open soon . we accept _2_ _3_ and major _4_ _5_.for further _6_, please _7_ to the sales _8_ in your _9_ _10_.thank you ! 1._ 2._ 3._ 4._ 5._ b 女士們，先生們： 很抱歉地通知大家，由于起飛機場天氣狀況不佳，航班無法準時起飛。請您坐在座位上等候進一步的通知。謝謝！ladies and gentlemen,we _1_ to announce that our flight has been _2_ due

17、to the poor weather _3_ at the _4_ airport .would you please _5_ in your seat and wait for further information ? thank you ! 1._ 2._ 3._ 4._ 5._ 6._ 7._8._ 9._ 10._ c女士們，先生們：我們將在香港國際機場經停。如果您繼續乘坐我們的航班，請您從地勤人員處獲取您的登機牌并在登機口等候登機。您隨身攜帶的行李可以留在客艙中，但建議您帶好您的貴重物品。飛機將在此機場停留30分鐘。謝謝您的合作！ladies and gentlemen, we

18、will _1_ at hong kong international airport._2_ you continuethe flight with us, please obtain your _3_ pass from the _4_ staff and wait for departure in the _5_ gate. you may leave your _6_ on the plane but take _7_ and important things with you. the plane will stop here for thirty _8_. thank you _9

19、_ your _10_. 1._ 2._ 3._ 4._ 5._ d女士們，先生們：由于飛機遇到不穩定氣流，我們將暫停機艙內的服務。天氣好轉之后，我們將繼續為您服務。對由此而帶來的不便，我們向您表示歉意。謝謝！ladies and gentlemen, due to _1_ weather ,well _2_ in-flight _3_ until the weather is clear. were sorry for the _4_ _5_. thank you !五、將下列句子翻譯成漢語（20分）。閱卷人得分1 i am sorry.i cant give you any discount.all the items we sell on board are marked prices._.2 you