1、A company pursuing excellence & innovation, your faithful partner, and we care. Confidential A company pursuing excellence & innovation, your faithful partner, and we care. Confidential Failure items definitionFailure Phenomenon : General failure Description Ex. Appearance, Optical Performan

2、ce, DDMI, Electrical Performance, MechanicalFailure Description : Statement to describe the failure Ex. Dirty Facet, Power low, Rx calibration error, Sen low, Hard Plug, Failure Reason : Failure Location or components that is different from the normal situation Ex. Dirty Facet, IC damage, Flex Broke

3、n, LD Chip damageFailure Mode : Category of root cause Ex. Material, Man, Machine, Method, Application.Failure Root Cause (RC) : Processes resulted in the failure reason, 2 3 why is minimum required. A company pursuing excellence & innovation, your faithful partner, and we care. Confidential Fai

4、lure items definitionCorrective Action (CA) : encompasses the process of reacting to product problems Reviewing and defining the problem or nonconformity Finding the cause of the problem Developing an action plan to correct the problem and prevent a recurrence Implementing the plan Evaluating the ef

5、fectiveness of the correction.Preventive Action (PA) : detecting potential problems or nonconformances and eliminating them Find the cause of the potential problem Develop a plan to prevent the occurrence. Implement the plan Review the actions taken and the effectiveness in preventing the problem.Es

6、cape Reason : Reason about why the defect was not screened out by normal process.A company pursuing excellence & innovation, your faithful partner, and we care. Confidential Case Study for Statement A company pursuing excellence & innovation, your faithful partner, and we care. Confidential

7、General FA Items and Flow ChartContainmentContainmentAction completedPart ReceiveIssue Found in Customer sideRoot CauseFailure analysisEscape ReasonPreventive ActionCorrective ActionTry to reproduce The failure ReproduceConfirmed Root CauseFind out all possible RC and improve in each items YesYesYes

8、NoNoNo Technical issue PE Non-technical issue POEPQE need to confirm the failure.PQE check production history to see if there is any abnormal record for in this production history, and provide the information for failure analysis. (Next slide for detail)A company pursuing excellence & innovation

9、, your faithful partner, and we care. Confidential Part ReceiveFailure Confirmation: PQE need to understand the return reason from customer. PQE need to have a function test to confirm the failure All those information should be attached and transfer to function group for detail FA.Production Histor

10、y record: Find out the testing data before shipment and attach this data Find out the OQC/FQC/IPQC station record to see if the defected sample was inspected in those stations. Please find out if there is any rework and retest record for this unit for some critical stations related this failureFor s

11、ome non-technical issue, it was expected that PQE would cooperate with production line to find out the root cause and ask production line to provide the corrective action. A company pursuing excellence & innovation, your faithful partner, and we care. Confidential RMA Feedback to Customer (CM)A

12、company pursuing excellence & innovation, your faithful partner, and we care. Confidential RMA Database updateNew, Column B to K, Customer to PQE New/Modify Column G,H,I Serial#, mfg Date, PCL receive datePending receipt FA processLine SplitModify Column L, M Failure Phenomenon, Failure DescriptionModify Column N, O, PFailure Reason, Failure mode, Root CauseModify Column Q, R, SFA Attachment, Responsibility, FAR DateModify Column T to YExpect repair Date to AWB NumberA company pursuing ex