LiuzhouRailwayVocationalTechnicalCollege明德礪志求知篤行旅客乘車的條件ConditionsofPassengers’Boarding雙語客運值班員BILINGUALPASSENGERATTENDANT教學(xué)團隊TeachingteamYinTian尹天雷蓮桂Leiliangui李秀聰Lixiucong周雯Zhouwen目錄contents1旅客乘車的基本條件TheBasicConditionsforPassengers’Boarding2車票有效期TicketAvailability1旅客乘車的基本條件旅客乘車的基本條件TheBasicConditionsforPassengers’Boarding旅客乘車的基本條件1按票面標示內(nèi)容乘車2持臥鋪票旅客上車換發(fā)臥鋪證，開車廣播提醒車票Tickets開車后換證臥鋪證SleeperPass車票Tickets到站前30分鐘2持臥鋪票旅客上車換發(fā)臥鋪證，開車廣播提醒TheBasicConditionsforPassengers’BoardingTakethetrainaccordingtothecontentindicatedontheticketPassengerswithsleeperticketsonboardshouldgotoexchangeandtakesleeperpasses,whichwillberemindedbyradiobroadcastafterdeparture.Exchangetheticketforapassafterdeparture30minutesbeforearrival旅客乘車的基本條件3下列情況站車可不予運送，終止運輸合同終止運輸合同健康狀況危及他人違法尋釁滋事烈性傳染病無人護送精神病旅客違法尋釁滋事TheBasicConditionsforPassengers’BoardingTrainatastationcanrefusetodeliverandterminatethetransportcontractinthefollowingsituations.TerminatethetransportcontractHealthconditionsendangeringothersIllegalprovocationPassengerswithvirulentinfectiousdiseasesMentallyillpassengerswithoutanescortBreakthelawPickaquarrel旅客乘車的基本條件健康狀況危及他人——①烈性傳染病旅客的處理列車編客運記錄交前方車站，做好消殺車站終止運輸，送醫(yī)，消殺，為旅客辦理退票旅客及時辦理退票手續(xù)TheBasicConditionsforPassengers’BoardingHealthconditionsendangeringothers-①HandlingofpassengerswithvirulentinfectiousdiseasesTrainsStationsPassengersCompileapassengerrecordandhanditovertothestationahead,andsterilizethetrainthoroughly.Stoptransportation,takethepassengertohospital,sterilizethestation,andrefundforthepassenger.Getarefundfortheticketintime.旅客乘車的基本條件健康狀況危及他人——②精神病旅客有人護送車站列車通知列車長介紹安全事項協(xié)助護送予以協(xié)助TheBasicConditionsforPassengers’BoardingHealthconditionsendangeringothers-②HandlingoftravelerswithmetaldiseasesAtravelerwithanescortStationsTrainsIntroducewithsafetyconsiderationsProvideassistance.Assistinescorting.Notifythetrainconductor旅客乘車的基本條件下列情況站車可不予運送，終止運輸合同違法尋釁滋事的處理方法①車票票價不退②車票背面作相應(yīng)情況的記載TheBasicConditionsforPassengers’BoardingTrainatastationcanrefusetodeliverandterminatethetransportcontractinthefollowingsituations.HandlingofillegalprovocationsTicketfareswillnotberefunded.Relevantinformationwillbewrittenonthebackoftheticket.2車票有效期車票有效期TicketAvailability車票有效期1.直達票當日當次有效;2.全程在鐵路運輸企業(yè)管內(nèi)運行的動車組列車車票有效期由企業(yè)自定TicketAvailabilityDirectticketsareavailableonlyonthedayofdepartureforonce.Thetermofticketvalidityforamotortrainunitwhichrunsunderthemanagementofarailroadtransportenterpriseforthewholecourseisdeterminedbytheenterprise.有效期延長車票有效期有效期延長②③①鐵路責任旅客生病誤乘TicketAvailabilityProlongingthetermofvalidityResponsibilitylieswithrailroadauthorityPassenger’ssicknessMistakenrideProlongingthetermofvalidity有效期延長的情況車票有效期有效期延長的情況（1）類型：滿員、晚點、停運、中轉(zhuǎn)換乘時所乘列車晚點，欲乘列車已開。Types:Whenthetrainisfull,late,outofservice,orintransit,thetrainislate,andthetrainyouwanttotakehasalreadyleft.（2）處理方法：車站視其需要延長：Handling:Stationsshouldprolongthetermofvalidityasneeded.1.鐵路責任或不可抗力TicketAvailabilityProlongingthetermofvalidityProlongingthetermofvalidityResponsibilitylieswithrailroadauthorityorforcemajeure有效期延長的情況車票有效期有效期延長的情況（1）類型：列車或者車站發(fā)生急病無法旅行。（2）處理方法：持醫(yī)療單位證明或經(jīng)站、車證實，按實際醫(yī)療日數(shù)延長有效期，延長時間≤10d，同行人同樣辦理2.因病TicketAvailabilityProlongingthetermofvalidityProlongingthetermofvalidityDuetoillnessType：Apassengerhasemergencyillnessonatrainoratastationandcouldnotcontinuetotravel.Handling：Withthecertificatefromamedicalunitorfromastationortrain,thetermofvaliditycanbeprolongedaccordingtotheactualdaysoftreatment.Theprolongedtimeshouldbe≤10d.Theprocedureisalsosuitableforthecompanion.有效期延長的情況車票有效期有效期延長的情況（1）類型：坐錯車或者坐過了站。（2）處理方法：原票有效期不能到，按折返站至正當?shù)秸局匦掠嬎阌行凇?.誤乘TicketAvailabilityProlongingthetermofvalidityProlongingthetermofvalidityMistaken