第一個框里粘貼：DearAmazon,WearesorrythatwecausedsomuchtroubletoAmazonduetoourignorancebehavior.Werecognizeourmistakeandprovideaplantoaddresstheinfringementproblemsinouraccount.--Therootcauses.Copyright

infringementBecausewedon'tknowmuchaboutintellectualpropertypolicy,wedon'tknowwhat'swrongwithourproducts.Soweaskedalawyertohelpusinvestigatethecauseofinfringement.Ourlawyerlookedatourproductandcheckedalltheinformationonourproductpage.Hetoldusthatitwasbecauseourproductpicturesinfringedothers'copyright.Whenwedon'tknowhowtotakepicturesofourproducts.Weseepicturesonotherwebsitesofpeoplewhosellthesameproductsaswedo,sowedownloadedthepictureandgaveittoouremployeestohelpusmodifyit.Moreover,wealsoaddedthepictureoftheproductinstructions,sowethoughtthatwouldbenoproblem.Atthattime,wedidnotpayattentiontocheckthewarningemailsentbyAmazonandchecktheaccounthealthofouraccount.Wedon'tthinktherewillbeanyproblemwithusingtheseproductpictures,sowewilldirectlyusethedownloadedpicturesonanotherASIN.Wehavenoprofessionalstohelpuscheckourwork.

Becauseof,wedonotknowtheintellectualpropertypolicyinmanyissues,whichleadstoourunwittinginfringementofothers'copyright.Patentinfringement:Theproductwearesellingisabackpack,whichhasbeencomplainedofpatentinfringement.Wefoundthisbackpackwhenwepurchaseditonline,andwefounditverypractical,sowecontactedthesupplieronline.Theytoldusthattheseproductsweretheirownproducts.Welookedatthepicturesoftheproductsandboughtthesebackpacksfromthem.Ourignoranceofintellectualpropertyleadsustoassumethatsincethesuppliercanproducethisproduct,theymusthavealicense,soweignoretorequirethemtoprovidethisproductwithalicense.Ourcompanyblindlypursuesprofits,sowedonottrainouremployeesonAmazon'sintellectualpropertypolicyandtheydonotknowtoconductpatentsearchbeforeuploadingnewproductstoAmazon.第二個框里粘貼：--TheactionswehavetakentoresolvethenoticesofinfringementorviolationofAmazon’spolicies.Wehavedeletedourinfringingproductsandwehavealsowrittenemailstocopyrightandpatentrightsowners.Weapologizetothemforourwrongbehaviorandtellthemthatwehavedeletedourinfringingproducts.Pleasethemtorestassuredthatwewillnotselltheseinfringingproductsanymore.Wehavehiredalawyertohelpuscheckotherproductsinouraccount.Nowwecanensurethatthereisnoproblemwiththeproductsinouraccount.Wehavecontactedwithoursuppliersandinformedthemthattheseproductsviolatethecopyrightofothers,anditisillegaltoproducetheseproductswithoutpermission.Wetoldthemthatweneedtoreturntheseproductsandstopcooperatingwiththem.Allemployeeshavereceivedtrainingandwerealizedtheseriousconsequencesofthelackofpropertyrightsknowledge.Welaunchedamonth-longlearningactivity(1)Arrangelecturesonintellectualpropertyrights.(2)Arrangeknowledgetestsamongemployees.(3)Toprinttheintellectualpropertypolicyrequirementsandsendthemtoemployees.Ourlawyershavesortedoutallavailablepatentandtrademarksearchsites.EveryemployeemustlearnhowtoresearchproductinformationoneverypatentresearchsiteandPatentOfficeWewilltryourbesttosolveanyproblemsoftheproductswehavesoldforourcustomers:Ourcomplaintsandreturnsmustbeansweredwithin12hours.

Wewillserveourcustomerswiththebestattitudetomeettheirneeds.第三個框里粘貼：--ThestepswehavetakentopreventinfringementorviolatingAmazon’spolicies.Preventingcopyrightinfringement:Wedecisionsetupaspecialphotographydepartment.Oneisresponsibleforphotographyandtheotherforphotoprocess,andwerequireourphotographydepartmenttoshootourowncreativepictures.Wearenotallowedtouseothers'picturesasouroriginalones.Ourproductpictureswillalsobecheckedbyourlawyerconsultanttoseeiftheyareoriginalproductpictures.Wewillensurethatnoinfringementwilloccurinourfuturework.Whenwewanttosellaproduct,wewillcheckthebasicinformationoftheproductinadvanceandcopyrightownership.Wewillappointlawyerstohelpusenquiryasatrademarkdesign,functiondesign,copyrightandourlawyerswillalsocontinuetocheckallinformationsuchasthelistingtitle,productpicture,productdescriptionandsoon,toscreenoutanyinfringinginformation.Ifweneeduseotherspictures,wewillusepicturesthatneedtobepaid,wecanpurchasethecopyrightofthepicturesweneed,sowecanusethemwithconfidence.Preventpatentinfringement:Ourlawyerishelpingustochoosenewsuppliersagain,andhewarnsustobeverycarefulwhenlookingforsuppliersonline.Wemustpayattentiontothefollowingthings：Getlotsofproductsfeedbackfromsellersandaskthemwheretogettheproducts.Toaskfortheseller'saddressandphonenumber;Iftheydon'tgiveittous,theremightbesomethingwrong.Thespammailalmostalwaysleadsustoillegalwebsites.Ifweorderfromoneofthesewebsites,wearelikelytopurchaseirregularproducts.Therefore,wedemandthatinfringementwaseliminatedfromsources:(1)Foralltheproductswewanttosell,wemustfirstpurchasesamples.

(2)Tocheckthatthereisnoinfringementinformationontheproducts.

(3)Periodicallyreviewpartnersuppliers,viewtheirdesigndrawingsandconductpatentretrievalandconsultation.Inthefuture,wewilltrytodesignourownproducts.WewilltrytosellourownoriginalproductsonAmazon.(1)Beforedesigningthebrand,wewillarrangeouremployeestoconductmarketresearchtoavoidthesimilaritywithotherbrands.

(2)After