,推心置腹的談話是對心靈的展示，在亞馬遜平臺上好的溝通可以減少與買家之間一些不必要的糾紛。只有在完善溝通的前提下我們才能給客戶展示更多的產(chǎn)品，提高銷量，打造口碑！亞馬遜各類溝通郵件的英文模板，希望給大家?guī)韼椭?/p>

,注：以下模板可根據(jù)自身詳情對描述內(nèi)容進行修改

,萬能回復(fù)模板

,1、未付款訂單的催款模板。

,Dearxxx，

,"WehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid.Ifthere’sanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!"

,bestwishes

,譯：親愛的XXX

,我們已收到你的訂單xxxxxx。但似乎仍然尚未支付。如果有什么關(guān)于價格，大小等問題可以幫助您，請隨時與我聯(lián)系。付款后，我會盡快處理訂單和發(fā)貨。謝謝!

,2、客戶因訂購的商品大小不合適導(dǎo)致退貨

,DearXXX，

,Thankyousomuchforyourgreatsupportonus.SosorryfortheinconveniencethatXXXWillitbepossibletogiveothersasagift?Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?

,"Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep."

,Waitingforyourreply.

,bestwishes

,譯文：親愛的顧客，非常感謝您對我們的大力支持！很抱歉，因為XXX，給您帶來不便。這件產(chǎn)品您可以送給別人作為禮物？或者我們這邊退部分貨款作為補償？只是建議，如果您堅持要退貨，我們會跟進下一步。

,我們等待您的回信。

,3、賣家發(fā)貨到達時間通知

,DearXXX，

,Thankyousomuchforyourgreatsupportonus.

,Usuallyittakesabout7-12daysfortheitemtoreachyou.

,"Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest."

,bestwishes

,譯文：親愛的顧客，非常感謝您對我們的大力支持！一般情況下，7-12天內(nèi)您便會收到貨物。如有問題，請隨時聯(lián)系我們，我們會盡快將貨物送達。

,4、賣家發(fā)貨后，要求客戶寫反饋

,DearXXX，

,Thankyouverymuchforyourorder!

,Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwardtoyourfeedback.

,Haveaniceday!

,bestwishes

,譯文：親愛的顧客，非常感謝您的訂單！貨物已發(fā)出，您將會很快收到。希望您會喜歡！我們期待您的反饋！祝您今天愉快！

,5、賣家發(fā)錯地址

,DearXXX，

,"Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund."

,Waitingforyourreplyandhopeyourkindunderstanding.

,bestwishes

,譯文：親愛的顧客，非常感謝您對我們的大力支持！我們犯了很大的失誤。很抱歉，不知您是否還需要這個產(chǎn)品。如果需要，我們會立刻重新發(fā)貨；如果不需要，我們會全額退款。我們等待您的回復(fù)，并希望獲得您的理解。

,6、貨物斷貨，推薦類似產(chǎn)品。

,Dearxxx，

,"Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXX.Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus.Thanks!"

,譯文：我們很抱歉，你訂購的商品現(xiàn)在不在庫存中了。我想建議類似風(fēng)格的一些其他項目。希望你也喜歡他們。你可以點擊以下鏈接查看xxxxxx。如果有什么我能幫助的，請隨時與我們聯(lián)系。謝謝!

,7、貨物已經(jīng)處于簽收狀態(tài)，提醒買家進行確認收貨并且給予好評。

,"Dearxxx,"

,Thetrackinginformationshowsthatyouhavereceivedyourorder!Pleasemakesureyouritemshavearrivedingoodconditionandthenconfirmsatisfactorydelivery.

,"Ifyouaresatisfiedwithyourpurchaseandourservice,wewillgreatlyappreciateitifyougiveusafive-starfeedbackandleavepositivecommentsonyourexperiencewithus!"

,"Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!"

,Thanks!

,譯文；親愛的XXX，

,跟蹤信息顯示您已收到您的訂單！請確保您的物品完好無損的到達并確認滿意的交貨。

,如果您對您的購買感到滿意，我們的服務(wù)，我們將不勝感激如果你給我們一個五星級的反饋并留下積極的評價你的經(jīng)驗與我們！

,如果您有任何疑問或問題，請直接聯(lián)系我們提供協(xié)助，而不是提交退款請求。我們的目標是盡快解決所有問題！

,8、亞馬遜的商品被跟賣，發(fā)警告信的郵件模板

,Hellow

,WehavenoticedthatyouarenotauthorizedtosellthisXXXandyouhavelistedthisparticularitemwhichissoldexclusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.

,Pleasesendtheconfirmationtousafteryouremovetheproductasissuedfromyourlisting.

,"Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwithsellerperformancedepartment,whichwillseriouslyimpactyourAmazonsellingprivileges."

,"Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsforamazon."

,譯文：你好，我們注意到，你沒有被授權(quán)出售這個產(chǎn)品，你已經(jīng)列出了這個特定的項目，是由品牌授權(quán)我方出售的。請參閱我們的附件。

,請發(fā)送確認給我們后，請您刪除你類目中的該產(chǎn)品。如果你不符合這些要求，我們便沒有該通知，但會與亞馬遜相關(guān)部門提出申請，這將嚴重影響你的亞馬遜出售權(quán)限。

,請盡快處理并盡快回復(fù)我們，否則我們會投訴給亞馬遜。

,9、客戶詢問貨物的trackingnumber或者有沒有發(fā)貨，給客戶的回信郵件模板

,"DearCustomer,"

,Thankyouforcontactingusregardingyourinquiry.

,"Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-9businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded."

,"Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus."

,bestwishes

,10、買家以不想要為由要求退貨，賣家接受退款請求，給買家回信的郵件模板

,Dear—

,Thankyouforcontactingusregardingyourinquiry.

,Yourreturnrequesthasbeenapproved.YouwillbereceivingareturnshippinglabelandRMAinstructionsviaAmazon.Pleasebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.Theinitialshippingcostcannotberefundedanda25%restockingfeemaybeappliedifthemerchandiseisusedordamagedvisually.

,"Also,pleasemakesurethatthecorrectmerchandiseisbeingshippedus,(seller’sname).Weareasellerbythenameof(seller’sname)onAmazonandwewillonlyacceptreturnsofourmerchandise.Ifmerchandisepurchasedfromadifferentsellerisshippedtous,wewillneedtoshipthemerchandisebacktoyouandwewillalsoaskyoufortheshippingcostincurred."

,Weappreciateyourcooperation.

,bestwishes

,11、買家已經(jīng)下單，貨已經(jīng)發(fā)出去了，但在網(wǎng)上沒有查到物流信息，買家發(fā)郵件來查詢這件貨的情況，回復(fù)買家的郵件模板。

,"Dearcustomer,"

,"Sorryfordisturbingyou,wetrackedyourshipping.Theshippinginformationmaynotupdatesoprompt,couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap."

,Yourunderstandingwillbehighlyappreciated.

,bestwishes

,11、買家沒有收到貨，發(fā)郵件詢問情況，回復(fù)郵件的模板。

,"Dearcustomer,"

,"Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice)."

,"Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap."

,Yourunderstandingwillbehighlyappreciated.

,bestwishes

,產(chǎn)品催評模版

,一:

,"DearBuyer'sfullname,"

,(店鋪名)fromAmazonwouldliketothankyouforyourrecentpurchase.

,"Ourrecordindicatesthatyourorderhasbeendeliveredorwillbedeliveredtoyoushortly.Wewanttomakesureyouarecompletelysatisfiedwiththeproductyouhavepurchased.Pleaseletusknowifthereisanyissues,questionsorconcerns.Ourcustomersupportteamisstandingbytoassistyou."

,"Ifyouaresatisfiedwiththeproduct,pleasetakeamomenttosubmitaproductreviewhere:"

,LeaveProductReview:Productname1

,LeaveProductReview:Productname2

,LeaveProductReview:Productname3

,"Ifyou'vehadapleasantbuyingexperiencefromourstoreonAmazon,pleaseleaveusfeedbackbyclickingonthefollowinglink:"

,LeaveFeedback

,"ThankYou,"

,CustomerServiceTeam

,二:

,"DearBuyer'sfullname,"

,Ourrecordsindicatethatyouhaverecentlypurchaseda

,Productname1

,Productname2

,Productname3

,"fromusonA.Inourendeavortoprovidethebestqualitycasestocustomers,wewouldlovetohearyourthoughtsandopinionsonourproduct.Todoso,wewouldencourageyoutoleaveareviewoftheproductonA."

,"Toleaveaproductreview,pleasesignintoAandclickthefollowinglink:"

,LeaveProductReview:Productname1

,LeaveProductReview:Productname2

,LeaveProductReview:Productname3

,"Yourcommentswillultimatelyaidusincontinuallyimprovingourproductsandservices.Wewanttocontinuetomeetandexceedyourexpectations.Additionally,youmayLeaveSellerFeedbackfor(店鋪名)onAmazon."

,Wegenuinelyhopethatyourexperiencewithourstorewasonethatwaspositiveandmemorable.Thankyouinadvanceforyourvaluablefeedback.

,"Warmestregards,"

,(店鋪名)CustomerService

,三:

,"HelloAmazonValuedCustomer,"

,Greatnews!(你的店鋪名)orderhasbeenshipped.Itleftourwarehouseearliertodayonitswaytoyou!Youcanexpectitonyourdoorstepwithinthenext(貨物寄達天數(shù))days(mostlikelysooner).

,"Youmadeagreatcustomerchoiceshoppingwithus.At(你的店鋪名),wetrulycareaboutyourcustomerexperienceand,justimportantly,yourproductexperience.Weare100%dedicatedtoyourcompletesatisfaction.FeedbackandProductReviewshelpusprovideyouandall(你的店鋪名)productandAmazoncustomerswithabetterproductandservice."

,LeaveProductReview:Productname1

,LeaveProductReview:Productname2

,LeaveProductReview:Productname3

,"That’sitfornow.Weappreciateandvalueyourbusiness.Ifyouhaveanyquestionsorconcernspleaseletusknow.Ifyoudonotreceiveyouritemwithin(需送貨天數(shù))days,thenpleasecontactAmazonsupporthere:"

,AmazonCustomerSupport

,bestwishes

,(你的店鋪名)

,CustomerCareTeam

,四:

,"DearBuyer'sfullname,"

,sosorryforbotheringyouagain.

,"Iamconcernedwhetheryouhavereceivedourreplacementcarjumpstarteryou.IcheckedthepackagewasshippedbyLaPosteanditwasdelivered.CouldyoupleasetellmewhetheritworkswellAnyproblems,pleaseemailmeatanytime,Iwilltrymybesttohelpyou.（表明立場，是想確認問題是否解決）"

,"Y