ICS

65.020

CCS

B41

中華人民共和國國家標(biāo)準(zhǔn)

GB/T45295—2025

寵物診療機(jī)構(gòu)診療服務(wù)指南

Guidelinefordiagnosisandtreatmentserviceofpetmedicalinstitutions

2025-01-24發(fā)布2025-08-01實施

國家市場監(jiān)督管理總局發(fā)布

國家標(biāo)準(zhǔn)化管理委員會

GB/T45295—2025

目次

前言

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Ⅲ

1

范圍

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1

2

規(guī)范性引用文件

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1

3

術(shù)語和定義

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4

寵物診療服務(wù)總原則

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5

科室設(shè)施設(shè)備與環(huán)境

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5.1

設(shè)施設(shè)備

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5.2

環(huán)境

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6

前臺服務(wù)

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2

6.1

著裝及行為

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6.2

日常工作

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7

診室服務(wù)

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8

免疫室服務(wù)

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9

隔離室服務(wù)

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10

藥房服務(wù)

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3

11

化驗室操作

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12

影像室服務(wù)和操作

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4

12.1

影像室服務(wù)

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4

12.2

影像室操作

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4

13

手術(shù)室服務(wù)

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14

住院部服務(wù)

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4

15

處置室服務(wù)

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16

動物福利

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5

Ⅰ

GB/T45295—2025

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識別專利的責(zé)任。

本文件由中華人民共和國農(nóng)業(yè)農(nóng)村部提出。

本文件由全國伴侶動物（寵物）標(biāo)準(zhǔn)化技術(shù)委員會（SAC/TC541）歸口。

本文件起草單位：新瑞鵬寵物醫(yī)療集團(tuán)有限公司、黑龍江八一農(nóng)墾大學(xué)、北京小動物診療行業(yè)協(xié)

會、北京市動物疫病預(yù)防控制中心、北京市標(biāo)準(zhǔn)化研究院、星寵王國（北京）科技有限公司、深圳諾藍(lán)

寵物科技有限公司。

本文件主要起草人：魏仁生、董軼、鄭家三、李晉飛、張弼、鄧嬋娟、石益兵、程笳琪、陳瑜、

游程皓、婁威、李丹、紀(jì)美靜、趙燕燕、楊雪芹、項茹雪、潘芊芊、李蕊、潘珺、閆濤、樊子風(fēng)、

劉保國、李金航。

Ⅲ

GB/T45295—2025

寵物診療機(jī)構(gòu)診療服務(wù)指南

1范圍

本文件提供了寵物診療機(jī)構(gòu)中科室設(shè)施設(shè)備配置和環(huán)境條件的建議，以及前臺、診室、藥房、化驗

室、影像室、手術(shù)室、住院部、處置室的服務(wù)指導(dǎo)。

本文件適用于寵物診療機(jī)構(gòu)的診療服務(wù)。

2規(guī)范性引用文件

本文件沒有規(guī)范性引用文件。

3術(shù)語和定義

下列術(shù)語和定義適用于本文件。

3.1

寵物診療服務(wù)petdiagnosisandtreatmentservice

以有執(zhí)業(yè)資質(zhì)的獸醫(yī)師為主要人員為寵物提供的一系列專業(yè)的醫(yī)療健康服務(wù)。

注：該服務(wù)體系涵蓋前臺接待、診室檢查、藥房配藥、化驗室檢驗、影像室成像、手術(shù)室手術(shù)、住院部護(hù)理以及處

置室處理等環(huán)節(jié)。

4寵物診療服務(wù)總原則

4.1科學(xué)嚴(yán)謹(jǐn)：遵循科學(xué)原理，嚴(yán)格遵守診療服務(wù)規(guī)范。

4.2安全有效：保障診療過程的安全性，確保診療效果的有效性，讓寵物得到最佳的治療和護(hù)理。

4.3以人為本：關(guān)注寵物主人的需求和感受，提供人性化的服務(wù)，確保診療過程的舒適性和便利性。

4.4誠信守信：堅守誠信原則，保護(hù)寵物主人隱私，確保寵物主人信息的保密性。

4.5持續(xù)改進(jìn)：不斷優(yōu)化診療服務(wù)流程，提高服務(wù)水平，滿足寵物主人日益增長的服務(wù)需求。

5科室設(shè)施設(shè)備與環(huán)境

5.1設(shè)施設(shè)備

以下給出了開展診療服務(wù)的必要設(shè)備：

a）前臺：電腦、收銀設(shè)備、登記表、其他辦公用品；

b）診室/免疫室/隔離室：診療臺、診療椅、電腦、其他辦公用品；聽診器、體溫計等診療檢查設(shè)

備；醫(yī)療廢物桶、紫外線燈、消毒噴霧設(shè)備、快速手消毒設(shè)施；獨(dú)立的空調(diào)或通風(fēng)系統(tǒng)；臨時

隔離留觀區(qū)域；

c）藥房：藥品擺放架、藥品標(biāo)識、標(biāo)簽、盛藥容器、電腦