ChapterSeven

HouseKeeping

Services

客房服務(wù)Baseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse.

1.____________Asidefromroomattendants,theHousekeepingDepartmentincludesgardeners,maintenancemen,bellhops,laundrystaffandfloormanagers,aswellas,occasionally,customerserviceprofessionals.2.____________Anaveragedurationofcleaningoftheroom,whereaguestlives,isaboutanhourandhalf.Cleaningofanunoccupiedstandardroomshouldtakelessthan7minutes.3.____________Hotelcleannessisaconceptthatisperceivedindifferenthotelsindifferentways.Insome5star-ratedhotels,dustintherooms5hoursaftercleaningisconsideredtobeaviolation.4._____________Inthemodernhotelscleaningofroomsandrestaurantsisoftenoutsourcedtothethird-partycompanies.5.______________Housekeepersareresponsibleforcleaningguestrooms,butnotresponsibleformaintainingthecleanlinessoflobbies,restroomsandballrooms.Warmup預(yù)熱練習(xí)

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我的裙子需要干洗我的手提電腦需要寄存我的褲子需要修補sth.needsdoingtobedone

告訴Housekeeping需要什么服務(wù)告訴Housekeeping需要什么服務(wù)我的裙子需要干洗sth.needsdoingtobedoneMydressneedsdrycleaning.Mydressneedstobedrycleaned.我的手提電腦需要寄存Mylaptopneedsstoring.Mylaptopneedstobestored.我的褲子需要修補Mytrousersneedrepairing.Mytrousersneedtoberepaired.Housekeeping給出提議，建議客人怎么做用if。。。的句型，顯得禮貌請您去前臺，我會告知前臺您的需求Ifyougotothefrontdesk,Ishalltellthemwhatyouwanttodo,sir.告知處理時間：

褲子會在半小時之內(nèi)弄好Yourtrouserswillbereadyinhalfanhour.你的房間將會在幾分鐘之內(nèi)整理好Yourroomwillbereadyinafewminutes.您洗的衣服會在兩天之內(nèi)洗好Yourlaundrywillbereadywithintwodays.不。。。。除非。。。否定…unless…Iwon’tmarryyouunlessyoubuymeahouse.Idon’tstudyunlessthereisaexam.房卡不插進插槽電器是不會工作的。Theelectricalapplianceswon’tworkunlessyouputthekeycardintheslot.對房間的問題進行投訴先表達心情Iamveryannoyed.I’mreallynothappy.It’sjustnotgoodenough.然后指出問題…isn’tworkingDoesn’tworkHasn’tbeencleaned太糟糕了，房間的地上有一大攤水It’sawful.(it’sjustnotgoodenough.)There’salargepoolofwateronthefloorinmyroom.先道歉，再提出解決方案非常抱歉，我會確保客房服務(wù)人員馬上打掃你的房間。Iamverysorry.I’llmakesuretheroomattendantcleansyourroomimmediately.非常抱歉，我馬上派一個工程師過去Iamterriblysorry.I’llsendanengineerstraightup.對以下情況進行投訴或要求：房間沒有整理馬桶阻塞，沖不了水電燈壞了電視壞了沒有干凈毛巾很多蚊子空調(diào)不工作請加一張嬰兒床Usefulwords干洗灑（紅酒）要洗的衣服，洗衣服務(wù)價目表感激保險箱行李箱公文箱手提電腦存放前臺

FrontdeskBriefcasedrycleaningSuitcaseLaundryStoreBeobligedSafetydepositboxSpiltLaptopPriceschedule空調(diào)生氣一大攤水電子房卡插槽電器工程師馬上Air-conditionerAnnoyedAlargepoolofwaterElectronickeycardSlotElectricalapplianceEngineerStraightup整理床鋪客房服務(wù)人員贈送的新的（干凈）毛巾據(jù)我所知補償MakethebedRoomattendantComplimentaryFreshtowelAsfarasIcanseecompensationCaseStudy案例分析

1)Asaroomattendant,canyoubuymedicineforyourroomguest?作為客房服務(wù)員，你可以幫房客買藥嗎？2)Whatwouldyoudoifyouseeyourroomguestlyingonthefloor,notmoving？如果你見到你的客人躺倒在房間地上，一動不動，該作何處理?Translation翻譯

1)Weannounce“Housekeeping”firstandwaitforafewseconds,allowthepersoninsidetorespond.______________________________________________________________2)Wouldyoutidyupabitinthebathroom?I’vejusttakenabathanditisquiteamessnow._______________________________________