第第頁英文實習報告英文實習報告

itisinjin*iutravelagencythatihavemypractice.therearesi*departmentsandiwasintwodepartments:treatmemtdepartmentandticketdepartment.myjobisreceivingguestsintheofficeandorderingplaneticketforcostomers，andsometimesialsoansweredthephone，helpingvisitorsunderstandtravelingrouteoftravelagencyortakingticketsforthem.

becausetourismisaserviceindustry，soiwanttolearnhowtocommunicatewithdifferentpeopleandlearnsomebusinessabouttravelagency.mustpayattentiontoothers'everyactionandeverymovement，mustlearntheskillwhichconverseswiththevisitor.thisisilearnsthemostusefule*perienceinthetravelagency.

throughthise*perience，ireceivedsomeknowledgewemustunderstandfirstasfollows，

first，ioughttokownthetravelingplace’sinsideandoutsidetrafficandtheenvironmentprotection.

second，thetravelagency’sserviceregulationsandmanagementtips.

third，thetravelagency’snatureandmanagementbusinessandmanagementmodel.

travelagencyistheprofessoinalorganazationwhichprovidestravelingserviceforpeople.sincetheprofessioalnature，thetourismistheserviceindustry.itprovidesmeal，hotel，routeetcservice.

serviceatitudeisveryimportantintourism.yououghttosmiletoeverypersoninordertomakethemfindingyouarefriendly.andimuststrivefortheopportunity.regardingthispoint，ihavethedepthe*perience.becauseisanintern，thereforethecompanycannotinvesttoomanyresourcestoyou.thecompanythoughtthepracticebornswithisthepracticefinishedmustreturntotheschooltostudy，futurenotnecessarilywillbeableinthepracticeunitwork.oftenpractisedtheunittoarrangetheworkforyou，couldnotspeciallyteachyoumorethings.afterienteredcompanyperiodoftime，irealizethisquestion.howthensolvesthisproblem？wheneveraftericompletetheworktask，iallcanhelpotherstafftohandlesometrivialmattersonowninitiative.fore*ample:printing，typing，scheduling.thisprocedureadvantageisobtainsoutsideotherstaffs'favorableimpressions，theyinunconsciouslycenteralreadyreliedonyou，somematterswereusedtoityoutodo.thus，ihavetheopportunitytoaskforadviceotherstaffs，learnsmoreknowledge，obtainsmoree*periences.

inaddition，imustworkhardandserious.ifoundeverythingisnoteasy.ican’tmakeanymistakeswhenichecktheplaneticketorsetingafa*，oricanmakeaworseconsequence.andialsoshouldbecarefulformywriting，it’sveryimportanttomakeotherpeopleunderstandyoumeaningwell.fromthise*perience，ifeelsinceretoeverypersonaresoimportant，ifyouaresinceretoothers，theycansinceretoyoutoo.sincereisveryimportanttocommunicatewithothers.andwhateveryoudo，patienceandobligationaresoimportant，youshouldbecalmdownfirstandyoucand

oitwell.eachinternshipisastudentmusthavesomee*perience，itenabledustounderstandthesocialpractice，welearnedalotintheclassroomattendancelessthanthefundamentalknowledge，butalsoopenedupavisionande*perience，aswemovefurthertowardthecommunityafterlayingasolidfoundation.

butthise*periencealsomakemerecognizealotofshortcomingsformyself.itcompetesveryseriouslybetweentravelagencys.younotonlyshouldtakeholdofprofessionalknowledgebutalsoyoushouldunderstandhowtogetalongwithdifferentpeople.ifindi’mlackofeducationande*perience.it’sverydifferentbetweenschoolandsocial.ifeelthetheorywhichlearnedinschoolarenotthesametotheworkconcept.that’sthereasonwhywearepractice.itcanmakemestrengthenandunderstandtheknowledgeinclassandbringupourlivingcapability.

iamaforeignlanguageprofessionaltourismstudentsandilearninbooksonthemanagementaspectsoftheknowledgeandenglish，itseemseasytounderstand，butnotputintopractice.duringthise*perience，totheunitaftertheinternshipe*periencedifficultyofhowtopersonallystooduptothetimebeforeawareoftheirknowledge，abilitiesande*perienceishowthelackof.duringtheinternship，ihavebroadenedourhorizons，agrowthofknowledge，e*periencethebrutalcompetitioninsociety.

andihavetotalkaboutsomethingabouttraveling.

first，ifoundsomeadvertisementsinthenewspapersandmagazinespublishedthealmostsameroutesasinthediningtripaccommodation，transportandothermoreorlessthesamebydiffenenttravelagency.becausethisisthesamesingleproduct，leadingtobigpricewaramongtravelagencies，travelagenciesarebringdownthepriceofaline，whichwillinevitablyleadtoadeclineinthequalityofservice，andtravelagenciesalsodonotwanttodevelopnewtouristroutesandtourismproducts，asanewtouristroutedevelopmentrequiressubstantialfinancialresources.spentagreatcost.andthedevelopmentofthenewlinewillbeoutsoonaft