22國開電大本科《管理英語4》機考真題（第七套）說明：閱讀理解選擇和閱讀理解判斷題每個大題5個小題，機考時答題框頁面試題是顯示不全，需要需要學員下拉答題框右邊滾動條才能是試題全部顯現出來。第一火費^會蔭用藉（單選題）1-5題:選擇正確的語句完成下列對話。—Doyoumindif1usevoucherstospendinarestaurant? Yes,pleaseNotatall.GoaheadNo,thankyou［答案］B—Yourshoesgowellwithyourdress. IboughtitathalfpriceThanksfbryourcomplimentNo,it'snotsogood［答案］B—WillyouhelpmearrangeameetingwithMr.Brown,please?— .Ihavelofinishmyprojectrightnow.No,nowayYes,willdoSorry,Ican't偌案］C—Howdidyourmeetinggoyesterday?— .Itwasreallyfrustratingactually.NotsogoodVerygoodNothingspecial［答案］A—You'dbetternotpushyourselftoohard.Youcanasktheteamandlisten. YouarerightNo,wecan'tdothatIthinkitwillkillourtime［答案］A第二火塁.詞匯S桔構（單選題）1?15題:閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的正確選項.Toreducethe lossduringthechange,wemustmakesurewehavethenecessaryductivityproducingproducedI答案］CTobe ,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.effectivelyB.effectiveC.effect［答案］B3-AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere tobepromotedintomanagementjobs.morelikelymorelikablemoreunlikely［答案］A4.1nhighschool,Iamequallycomfortable asamemberofalearnandindependently.toworkworkingwork偌案IB5.1havebeenveryluckytohavehad managersduringmycareersofar.A.terrificterribleternfyingI答案1AWithouthisassistance,I theresearchlastmonth.wouldnothavecompletedcouldnotfinishshouldnotfinish［答案］AMiddlemanagersdirectly topmanagement.liedinliedtoliedwith［答案］B8.Sheisveryadaptiveandsoon tothecampuslife.adopledadaptedaddicted［答案］BAnagreementwasreachedonthe ofmutualrespectandmutualinterest.basicbasebasis［答案］CTheydependoneachothertosurvive.Inotherwords,theyare fbrerwoveninterdependentinternationalI答案］B thejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.DespiteofBecauseofRegardlessofI答案1C withEnglish,Chineseisgenerallybelievedtobemoredifficulttolearn.ComparedB.CompareC.Comparing［答案］AThetotalbudgethasbeen fbrthisproject.allocateallocatesallocated［答案］C14，Theworldlargestsearchenginecompanyprovidesafreesearchservice userscangetrelevantresultsinaninstant.withthatinwhichwithwhich［答案］C15.Theyhavecometotheconclusion thiswinterwillbeevencolderthanbefore.thatforwhich［答案］A第同穢理解(選擇題)1題:閱讀下列短文，從A、B、C三個選項中選出一個正確答案。Themeaningof“communication"goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailurealanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemcssagc"Scndreinforcements,we'regoingtoadvance.''backtohisCommandCentcr,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad"mutatcd”tobccome"Scndthreeandfbur-pence,we'rcgoingtoadancc/'Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.ilishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.?Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure.thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.?Thesecondtypeisexecutivefailure.wherecommunicationtotriggerspecificevenls/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlaieornotatall.?Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover.anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity.especiallythatwhichtakesplaceacrossdepartmentalboundaries.islikelytosufferhugelyasteamsynergyslips.［選擇題］5袂Tbmakesurethatthemessagesaresenttotherightreceivers22Tomakesurethatthemessagesarefullyunderstood.Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.［答案］C［選擇題］thefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?Conceiving.Sending.Receiving.I答案］A［選擇題］?WhatisChinesewhispers?WhowhispersinChinese.Agametopassmessageiiroundinawhisper.Chinesepeoplewhodon'tnormallytalkveryloudly.［答案］B［選擇題］?AllocativefailuredoesNOThappenwhen .therightinformationgoestotherightplaceacompanygathersfalseinformationthecorrectinformationisnotreceivedbytherightdepartmentorperson［答案］A［選擇題］?Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?Increasingcreativityacrossdepartments.Inadequatecommunicationbetweendepartments.Increasingcustomercomplaints.俗案］C第四女塁,同技理解（判斷題）1題:請根據短文內容判斷給出的語句是否正確，正確的寫叮”,錯誤的寫“F”。JackWelchLeadingOrganizationalChangeatGEWhenJackWelch,theChairmanandCEOatGeneralElectric（GE）retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.OneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumberIor2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave.requeslingthegroupstofindsolutionstotheproblems.Facilitators（會議主持人）helpedthesediscussions.Onthelastday.thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptil,orlocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany'sperformance.JackWelchwaspersonallyinvolvedindevelopingmanagersatGE'strainingcenterinCrotonville.Leaders,Welchsuggested.arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.［判斷題］?JackWelchretiredattheageof65.［答案］T［判斷題］.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.［答案］F［判J斷題］?If出。businesscouldnotmeetWelch'schangerequirements,itsmanagerhad3choices.［答案］T［判斷題］.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.［答案］T［判斷題］?TheWorkOutlastedaweek.［答案］F第五大茲、作夂蔑1.Writeacompositionofatleast100wordsonMyDreamJob.Yourwritingshouldincludethefollowings:(1)Position:customerservicerepresentative;Abilily:communicationandcustomerserviceskills;Reason:anexpertintheproductlineandstrongrelationshipswithcustomers.標準答案一：WhatIlookfbrinajob,andwhatIloveaboutthiscustomerservicerepresentativeposition,is