《-民航英語口語》第二章-Ticketing課件Unit1BookingaFlightWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit1BookingaFlightWarmWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Ifyouwanttobuyaflightticket，whatdoyouneedtodo？2.Howcanpeoplebuyaflightticketon-line?1.Ifyouwanttobuyafligh《-民航英語口語》第二章-Ticketing課件IDcardIDcard貨幣Currency代碼人民幣(Chinese/Renminbi)yuanCNY(RMB￥)港元(HongKong)dollarHKD(HK$)日元(Japanese)yenJPY(￥)新加坡元(Singapore)dollarSGD(S$)法郎(French)francFRF(FF)歐元(European)euroEUR(€)意大利里拉(Italian)liraITL(ITL)英國英鎊(British)poundGBP(￡)俄羅斯盧布(Russian)rubleSUR(Rub)加拿大元(Canadian)dollarCAD(Can$)美元(US)dollarUSD(US$)澳大利亞元(Australian)dollarAUD(A$)各種國際通用貨幣（CURRENCY）代號貨幣Currency代碼人民幣(Chinese/Renmin日元(Japanese)yenJPY(￥)日元(Japanese)yenJPY(新加坡元

(Singapore)dollarSGD(S$)新加坡元(Singapore)dollarSGD(法郎(French)francFRF(FF)法郎(French)francF歐元

(European)euroEUR(€)歐元(European)euroEUR(€Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:Goodmorning,Sir.ThisisAirChinaBookingOffice.MayIhelpyou?B:Yes,I’dliketoflytoChengdunextweek.Arethereanyflightsleftnow?A:WhichdaydoyouplantoleaveforChengdu?B:IplantoleavenextMonday.A:MayIknowhowmanyseatsdoyouwanttoreserve?B:Onlyone.OneA:Goodmorning,Sir.ThisiA:Well,waitamoment,please.Letmecheckforyou...Thankyouforwaiting.I’msorry.AllMonday’sflightsforChengduarefullybooked.B:Notevenasingleseat?A:I’mafraidnot.MayIsuggestyouleaveonTuesdayat10a.m.?B:No,thanks.Idecidetoreplanmywhole

itinerary

andcallyoulater.A:OK.Thanksforyourcalling.OneA:Well,waitamoment,pleaA:Goodmorning,Madam.ThisisChinaEasternAirlinesBookingOffice.MayIdosomethingforyou?B:Yes,I’dliketobookaflightticketfromShenzhentoChengdu.A:Whendoyouplantoleave?B:OnthemorningofApril16th.TwoA:Goodmorning,Madam.ThisA:Whatdoyouprefer,firstclassoreconomyclass?B:Firstclass,please.A:Doyouwantaroundtripticketoraonewayticket?B:Aonewayticket.A:Letmelookupthe

time-table

foryou…Thanksforwaiting.Seatsare

availableonCZ3457onApril16th,thisWednesday.TwoA:Whatdoyouprefer,firstThreeA:WelcometoChinaSouthernAirlines.HowmayIhelpyou?B:Yes,IneedatickettoNagoya,Japan.A:WehavetwoflightstoNagoyaweekly:MondayandFriday.TheflightonMondayisdirectandtheoneonFridayhasastopoverinTokyo.WhenwereyouthinkingofflyingtoNagoya?B:IwouldpreferMonday.ThreeA:WelcometoChinaSoutThreeA:Willthisberound-tripticketorone-waytripticket?B:Round-tripticket,returningthefollowingThursday.A:Howwouldyouliketofly?Economy,business,orfirstclass?B:Business,please.ThreeThreeA:OK,pleasegivemeaminutewhileIcheckthepriceandavailability.Oh,good,thereareseveralseatsstillavailable.Theflightdepartsat9:20a.m.andarrivesinNagoyaat11:30a.m.Thepriceis2,630Yuan.ShallIbookitforyou?B:That’sfine,thankyou.ThreeNotesNormalFare普通票價FullFare(AdultFare)全票，成人票，12歲以上的人購買的票HalfFare(ChildrenFare)半票，2至12歲小孩的票，票價為成人票的1/2或2/3InfantFare2歲以下的嬰兒票，票價為普通票價的十分之一，不能占有座位航空票價的表達NotesNormalFare普通票價FullFare(Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Goodmorning.早上好。英語中常見的問候語。類似的表達還有：Goodafternoon/evening/night。2.ThisisAirChinaBooking.Thisis…一般用于將某人介紹給別人或者介紹某物。類似的表達有：Thatis…Expression1.Goodmorning.2.ThisisAi3.MayIhelpyou?

MayI…用來表示許可和征求別人的意見。類似的情態動詞還有：can,could,would等。4.I’dliketobooka…I’dliketo＝Iwouldliketo我想要做某事5.Thankyouforwaiting.Thankyou/Thanksforsth./v.＋ing感謝某人做某事。3.MayIhelpyou?4.I’dlikeExerciseGoodmorning.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.No.1MatchingExerciseGoodmorning.a.Onthea.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

MayIhelpyou?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whendoyouplantoleave?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whatdoyouprefer,businessclassoreconomyclass?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Doyouwantaroundtripticketorasingleticket?a.OntheeveningofMay16th.1.Goodnight.2.MayIhelpyou?3.Thanksforhelpingme.4.I’dliketohaveacupofcoffee.No.2Translating1.Goodnight.No.2TranslaWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo機票小知識

航空機票有兩種，分為傳統機票和電子機票。

傳統機票：傳統機票就是紙質機票（現已停用），必須在登機時攜帶。

電子機票：它是傳統紙質機票的一種電子映像，是一種電子號碼記錄。HaveImademyselfclear?我講明白了嗎？機票小知識航空機票有兩種，分為傳統機票和電子機票。Have

電子機票給乘客帶來諸多便利，并降低了航空公司的成本，省去了以前送票取票的時間，還避免了機

票的丟失問題，而且不受空間的限制，在外地都可以買到異地的機票，訂好機票后帶上身份證就可以去機場辦理登機手續了。電子機票給乘客帶來諸多便利，并降低了航空公司的成本，省去了Unit2TicketingServicesWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit2TicketingServicesWWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoExcuseme,Sir.Iwanttochangemyflightdatefromthe16thtothe19thonApril.I’dliketochangemyreservationfromeconomyclasstofirstclass.What’sthedifferenceinfare?Excuseme,Sir.IwanttochanMayIcancelmyreservation?Ihavesomethingbehindthescheduleandhavetostayhereformoredays.Couldyoupleaseputmynameonthewaitinglist?Ifthereisanyleftseatjustcontactmeassoonaspossible.MayIcancelmyreservation?IWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:MayIhelpyou?B:Yes,I’dliketochangemyflightdate,ifpossible.A:MayIseeyourticket,please?B:Yes,hereyouare.A:Allright,MissDai.Pleasetellmethenewdate?B:Iwanttoleaveonthe19thinsteadofthe16th,oh,thesamemonth!OneA:MayIhelpyou?OneA:Justamoment.You’reinluck,MissDai.WehaveaseatavailableontheflightCA1405leavesBeijingat8:00a.m.onthe19thApril.I’llwriteupanotherticketforyou.Bytheway,youneedtopay5%commissionifyouwanttochangeyourticketoncemore,butthistimeisfree.B:Allright.A:Hereyouare,MissDai.Haveanicetrip.B:Thankyouverymuch.I’msorryforallthetrouble.A:Notroubleatall,Madam.OneA:Justamoment.You’reinA:Gladtoseeyouagain,Sir.WhatcanIdoforyou?B:I’mverysorry.Iaskedtochangethedateinmyticket.ButbecauseIcan’tgotoShanghainextday,itwillbeunnecessaryformetogothereatanyothertime.A:Doyouwanttomakethesecondchange?B:No,Iwanttorefundit.CanI?A:Sure,hereisyourmoneyfortheticket,welcometotakeourflightnexttime.Goodbye.B:OK,Iwill.Thankyou.Bye!TwoA:Gladtoseeyouagain,SiA:Anymorequestions,Sir?B:Yes,thataboutrefunding?A:AsIknow,ifyouwanttorefundaticketbeforedeparturelongenough,saytwoorthreedays,youwillnotbecharged,thatistosay,youcangetallyourmoneyback.Andifyouwanttorefundaticketonlyoneortwohoursbeforedeparture,youwillbecharged.B:Howmuchdoyouchargethen?A:Generallyspeaking,youwouldbecharged10%～20%ofyourticket

fareforrefundingbeforedeparture,but50%afterdeparture.B:Oh,Isee.Thankyou!ThreeA:Anymorequestions,Sir?TNotesReason原因Expression表達方式改日期changetheflightdate/changethedate改目的地changethedestinationintheticket改航班changetheflightintheticket改姓名changethenameintheticket改簽機票的表達NotesReason原因Expression表達方式改Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.WhatcanIdoforyou?常見的用于詢問他人是否需要幫助的句子。類似的表達還有：May/CanIhelpyou?/IsthereanythingIcandoforyou?2.…Itwillbeunnecessaryformetogothereatanyothertime.Itis＋adj.＋(forsb.)＋todosth.對某人來說做什么事情是怎樣的。it是形式主語，真正的主語是后面的不定式，即todo。Expression1.WhatcanIdoforyou?2.…關于介詞in,on,at用來表示時間時的區別：

in用于年、月、世紀或季節等表示泛指的時間前。如：in1996,inMay,inthetwenty-firstcentury,insummer等。

on用在表示確切的某一天前或者確定的某天的早、中、晚。Pleaseturninyourpaperbeforeleaving.請在離開前將論文交上。如：onthe6th,October1986,onthemorningof1stJuly等。

at用來表示具體的時刻。如：atseveno’clock,atmidnight等。關于介詞in,on,at用來表示時間時的區別：in用于Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo航班候補在當日航班已滿的情況下，還沒購票的旅客可以在機場售票處全價購買擬乘航班相應服務等級的候補票。在未確定具體座位的情況下，旅客手持候補登機牌通過安檢，到達候補航班登機口候機。在飛機起飛前30分鐘，值機柜臺宣布停止辦理常規登機手續。此時系統將自動根據航班空余座位數，按規則對所有候補旅客排序，在登機口屏幕上生成候補旅客名單。如果候補成功，工作人員會打印出新的登機牌并引導旅客登機；如果候補失敗，旅客可繼續候補下一航班或退票。航班候補

2013年9月18日，中國國際航空股份有限公司（簡稱國航）全面推出“登機口候補”服務。在國航北京至上海、深圳、成都、廣州的單向航線上，旅客在國航值機柜臺即可辦理候補登機手續。無論您已訂妥機票，還是尚未及時訂票，都可以使用“候補登機牌”去更早航班的登機口候補，爭取提早成行。2013年9月18日，中國國際航空股份有限公司（簡稱國航）航班候補為了滿足廣大旅客的出行需求，減少因部分旅客臨時取消出行計劃而造成的航班座位虛耗，大部分航空公司均會在部分容易出現座位虛耗的航班上進行適當的超售，以保證更多的旅客能夠搭乘理想的航班。航班候補如果因航班超售而造成部分旅客未能成行時：會在機場首先征詢自愿搭乘晚一些航班或者自愿取消行程的旅客。在沒有足夠自愿者的情況下，使用優先登機原則選擇登記的乘客。為未能成行的旅客提供后續服務保障。會在機場首先征詢自愿搭乘晚一些航班或者自愿取消行程的旅客。

執行國家緊急公務的旅客；

經航空公司同意并事先做出安排的、有特殊服務需求的老、弱、病、殘、孕旅客以及無成人陪伴的兒童；

頭等艙和公務艙旅客；優先登機原則

白金卡、金卡會員及其他會員；

已經定妥聯程航班座位且轉機銜接時間較短的旅客；

證明有特殊困難急于成行的旅客（如簽證即將到期）。執行國家緊急公務的旅客；優先登機原則白金卡、金卡會員及

優先安排最早可利用的航班保障旅客盡快成行；

或按非自愿退票處理，不收取退票費；

或按非自愿變更航程處理，票款多退少不補；

如所安排的后續航班為次日航班時，將免費為旅客提供膳宿。后續服務保障優先安排最早可利用的航班保障旅客盡快成行；后續服務保障《-民航英語口語》第二章-Ticketing課件《-民航英語口語》第二章-Ticketing課件Unit1BookingaFlightWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit1BookingaFlightWarmWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Ifyouwanttobuyaflightticket，whatdoyouneedtodo？2.Howcanpeoplebuyaflightticketon-line?1.Ifyouwanttobuyafligh《-民航英語口語》第二章-Ticketing課件IDcardIDcard貨幣Currency代碼人民幣(Chinese/Renminbi)yuanCNY(RMB￥)港元(HongKong)dollarHKD(HK$)日元(Japanese)yenJPY(￥)新加坡元(Singapore)dollarSGD(S$)法郎(French)francFRF(FF)歐元(European)euroEUR(€)意大利里拉(Italian)liraITL(ITL)英國英鎊(British)poundGBP(￡)俄羅斯盧布(Russian)rubleSUR(Rub)加拿大元(Canadian)dollarCAD(Can$)美元(US)dollarUSD(US$)澳大利亞元(Australian)dollarAUD(A$)各種國際通用貨幣（CURRENCY）代號貨幣Currency代碼人民幣(Chinese/Renmin日元(Japanese)yenJPY(￥)日元(Japanese)yenJPY(新加坡元

(Singapore)dollarSGD(S$)新加坡元(Singapore)dollarSGD(法郎(French)francFRF(FF)法郎(French)francF歐元

(European)euroEUR(€)歐元(European)euroEUR(€Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:Goodmorning,Sir.ThisisAirChinaBookingOffice.MayIhelpyou?B:Yes,I’dliketoflytoChengdunextweek.Arethereanyflightsleftnow?A:WhichdaydoyouplantoleaveforChengdu?B:IplantoleavenextMonday.A:MayIknowhowmanyseatsdoyouwanttoreserve?B:Onlyone.OneA:Goodmorning,Sir.ThisiA:Well,waitamoment,please.Letmecheckforyou...Thankyouforwaiting.I’msorry.AllMonday’sflightsforChengduarefullybooked.B:Notevenasingleseat?A:I’mafraidnot.MayIsuggestyouleaveonTuesdayat10a.m.?B:No,thanks.Idecidetoreplanmywhole

itinerary

andcallyoulater.A:OK.Thanksforyourcalling.OneA:Well,waitamoment,pleaA:Goodmorning,Madam.ThisisChinaEasternAirlinesBookingOffice.MayIdosomethingforyou?B:Yes,I’dliketobookaflightticketfromShenzhentoChengdu.A:Whendoyouplantoleave?B:OnthemorningofApril16th.TwoA:Goodmorning,Madam.ThisA:Whatdoyouprefer,firstclassoreconomyclass?B:Firstclass,please.A:Doyouwantaroundtripticketoraonewayticket?B:Aonewayticket.A:Letmelookupthe

time-table

foryou…Thanksforwaiting.Seatsare

availableonCZ3457onApril16th,thisWednesday.TwoA:Whatdoyouprefer,firstThreeA:WelcometoChinaSouthernAirlines.HowmayIhelpyou?B:Yes,IneedatickettoNagoya,Japan.A:WehavetwoflightstoNagoyaweekly:MondayandFriday.TheflightonMondayisdirectandtheoneonFridayhasastopoverinTokyo.WhenwereyouthinkingofflyingtoNagoya?B:IwouldpreferMonday.ThreeA:WelcometoChinaSoutThreeA:Willthisberound-tripticketorone-waytripticket?B:Round-tripticket,returningthefollowingThursday.A:Howwouldyouliketofly?Economy,business,orfirstclass?B:Business,please.ThreeThreeA:OK,pleasegivemeaminutewhileIcheckthepriceandavailability.Oh,good,thereareseveralseatsstillavailable.Theflightdepartsat9:20a.m.andarrivesinNagoyaat11:30a.m.Thepriceis2,630Yuan.ShallIbookitforyou?B:That’sfine,thankyou.ThreeNotesNormalFare普通票價FullFare(AdultFare)全票，成人票，12歲以上的人購買的票HalfFare(ChildrenFare)半票，2至12歲小孩的票，票價為成人票的1/2或2/3InfantFare2歲以下的嬰兒票，票價為普通票價的十分之一，不能占有座位航空票價的表達NotesNormalFare普通票價FullFare(Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Goodmorning.早上好。英語中常見的問候語。類似的表達還有：Goodafternoon/evening/night。2.ThisisAirChinaBooking.Thisis…一般用于將某人介紹給別人或者介紹某物。類似的表達有：Thatis…Expression1.Goodmorning.2.ThisisAi3.MayIhelpyou?

MayI…用來表示許可和征求別人的意見。類似的情態動詞還有：can,could,would等。4.I’dliketobooka…I’dliketo＝Iwouldliketo我想要做某事5.Thankyouforwaiting.Thankyou/Thanksforsth./v.＋ing感謝某人做某事。3.MayIhelpyou?4.I’dlikeExerciseGoodmorning.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.No.1MatchingExerciseGoodmorning.a.Onthea.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

MayIhelpyou?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whendoyouplantoleave?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whatdoyouprefer,businessclassoreconomyclass?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Doyouwantaroundtripticketorasingleticket?a.OntheeveningofMay16th.1.Goodnight.2.MayIhelpyou?3.Thanksforhelpingme.4.I’dliketohaveacupofcoffee.No.2Translating1.Goodnight.No.2TranslaWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo機票小知識

航空機票有兩種，分為傳統機票和電子機票。

傳統機票：傳統機票就是紙質機票（現已停用），必須在登機時攜帶。

電子機票：它是傳統紙質機票的一種電子映像，是一種電子號碼記錄。HaveImademyselfclear?我講明白了嗎？機票小知識航空機票有兩種，分為傳統機票和電子機票。Have

電子機票給乘客帶來諸多便利，并降低了航空公司的成本，省去了以前送票取票的時間，還避免了機

票的丟失問題，而且不受空間的限制，在外地都可以買到異地的機票，訂好機票后帶上身份證就可以去機場辦理登機手續了。電子機票給乘客帶來諸多便利，并降低了航空公司的成本，省去了Unit2TicketingServicesWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit2TicketingServicesWWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoExcuseme,Sir.Iwanttochangemyflightdatefromthe16thtothe19thonApril.I’dliketochangemyreservationfromeconomyclasstofirstclass.What’sthedifferenceinfare?Excuseme,Sir.IwanttochanMayIcancelmyreservation?Ihavesomethingbehindthescheduleandhavetostayhereformoredays.Couldyoupleaseputmynameonthewaitinglist?Ifthereisanyleftseatjustcontactmeassoonaspossible.MayIcancelmyreservation?IWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:MayIhelpyou?B:Yes,I’dliketochangemyflightdate,ifpossible.A:MayIseeyourticket,please?B:Yes,hereyouare.A:Allright,MissDai.Pleasetellmethenewdate?B:Iwanttoleaveonthe19thinsteadofthe16th,oh,thesamemonth!OneA:MayIhelpyou?OneA:Justamoment.You’reinluck,MissDai.WehaveaseatavailableontheflightCA1405leavesBeijingat8:00a.m.onthe19thApril.I’llwriteupanotherticketforyou.Bytheway,youneedtopay5%commissionifyouwanttochangeyourticketoncemore,butthistimeisfree.B:Allright.A:Hereyouare,MissDai.Haveanicetrip.B:Thankyouverymuch.I’msorryforallthetrouble.A:Notroubleatall,Madam.OneA:Justamoment.You’reinA:Gladtoseeyouagain,Sir.WhatcanIdoforyou?B:I’mverysorry.Iaskedtochangethedateinmyticket.ButbecauseIcan’tgotoShanghainextday,itwillbeunnecessaryformetogothereatanyothertime.A:Doyouwanttomakethesecondchange?B:No,Iwanttorefundit.CanI?A:Sure,hereisyourmoneyfortheticket,welcometotakeourflightnexttime.Goodbye.B:OK,Iwill.Thankyou.Bye!TwoA:Gladtoseeyouagain,SiA:Anymorequestions,Sir?B:Yes,thataboutrefunding?A:AsIknow,ifyouwanttorefundaticketbeforedeparturelongenough,saytwoorthreedays,youwillnotbecharged,thatistosay,youcangetallyourmoneyback.Andifyouwanttorefundaticketonlyoneortwohoursbeforedeparture,youwillbecharged.B:Howmuchdoyouchargethen?A:Generallyspeaking,youwouldbecharged10%～20%ofyourticket

fareforrefundingbeforedeparture,but50%afterdeparture.B:Oh,Isee.Thankyo