1、1、Good morning(afternoon, evening, sir(madam早上(下午、晚上好,先生(夫人。2、How do you do?您好!(初次見面Glad to meet you.很高興見到您。3、How are you?您好嗎?Fine, thanks. And you?很好,謝謝。您好嗎?4、Welcome to our hotel (restaurant, shop.歡迎到我們賓館(餐廳、商店來。5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。6、I hope you will enjoy your

2、stay with us.希望您在我們賓館過得愉快。(客人剛入店時I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。(客人在飯店逗留期間 I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。(客人離店時7、Have a good time!祝您過得愉快!8、*hotel, front desk. Can I help you?*飯店,前廳。您找誰?9、Sorry, Ive dialed the wrong number.對不起,我撥錯號了。10、May I speak to y

3、our general manager?能和你們總經理說話嗎?Speaking.我就是。11、Sorry, he is not in at the moment.對不起,他現在不在。Would you like to leave a message?您要留口信嗎?12、Pardon.對不起,請再說一遍,好嗎?I beg your pardon.對不起,請再說一遍,好嗎?飯店交流用語之祝賀用語13、Congratulations!祝賀您!14、Happy birthday!生日快樂!15、Happy new year!新年快樂!16、Merry Christmas!圣誕快樂!17、Have a

4、nice holiday!假日快樂!18、Wish you every success!祝您成功!答謝和答應語:19、Thank you (very much.謝謝您(非常感謝。20、Thank you for your advice (information, help 感謝您的忠告(信息、幫助。21、Its very kind of you.謝謝,您真客氣。22、You are welcome.不用謝。23、Not at all.不用謝。Dont mention it.不用謝。24、Its my pleasure.非常高興為您服務。(With pleasure.(My pleasure.2

5、5、I am at your service.樂意為您效勞。26、Thank you for staying in our hotel.感謝您在我們酒店下榻。27、Im sorry.很抱歉。28、Excuse me.對不起。29、Im sorry, Its my fault.很抱歉。那是我的過錯。30、Sorry to have kept you waiting.對不起,讓您久等了。31、Sorry to interrupt you.對不起,打擾您了。32、Im sorry about this.對此表示抱歉。33、I apologize for this.我為此道歉。34、Thats all

6、 right.沒關系。35、Lets forget it.算了吧。飯店交流用語之征詢和指路用語36、Can(MayI help you?我能幫您什么嗎?Yes, please.好的。37、What can I do for you.我能為您干點什么?38、Is there anything I can do for you?有什么能為您效勞的嗎?39、Just a moment, please.請稍等一下。40、May I use your phone?我能借用您的電話嗎?Certainly.當然可以。Yes, of course.當然可以。41、Go upstairs/downstairs.

7、上樓/下樓。42、Its on the second (third floor.在二(三樓。43、Excuse me.對不起。Where is the washroom (restroom, elevator?請問盥洗室(休息室、電梯在哪兒?This way, please.請這邊走Turn left /right.往左轉/右轉。45、Its in the lobby near the main entrance.在大廳靠近大門。46、Its in the basement at the end of the corridor.在地下室走廊盡頭。飯店交流用語之提醒和告別用語47、Mind/(W

8、atchyour step.請走好。48、Please be careful.請當心。49、Please dont leave anything behind.請別遺忘您的東西。50、Dont worry.別擔心。51、Take it easy.放心好了。52、Please dont smoke here.請不要在這邊抽煙。53、Goodbye.再見。54、See you late.再見。55、Good night.晚安。56、See you tomorrow.明天見。57、Goodbye and thank you for coming.再見,謝謝您的光臨。58、Goodbye and ho

9、pe to see you again.再見,希望再見到您。59、Have a nice trip!一路平安!60、Wish you a pleasant journey! Good luck!祝您旅途愉快!祝您好運!飯店交流用語之前廳和客房部用語1、Have you a reservation?您預定過了嗎?2、May I know your name and room number?您能告訴我您的名字與房間號嗎?3、Here is your room key.給您房間鑰匙。4、Please pay at the cashiers desk over there.請去那邊帳臺付款。5、Are

10、 these your baggage?這些是您的行李嗎?May I take them for you?我來幫您拿好嗎?6、Housekeeping, may I come in?客房服務員,我可以進來嗎?7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 請把要洗的東西放在浴室門后的洗衣袋中。8、I hope Im not disturbing you.我希望沒有打擾您。9、One moment, madam. Ill bring them to you right away.等一會兒,夫人。我馬上送來。10、Ill send for an electrician( doctor, 我給您請電工(大夫。餐飲部:11、Sit down, please. Here is the menu.請坐,給您菜單,先生。May I take your order, sir?您要點菜嗎?12、What would you like to have, coffee or tea?您要喝咖啡還是茶?