1、職位描述文件職位識別信息職位名稱Senior Operati on Officer,Fulfillme nt所屬部門Con tact Cen ter職位編號所在城市SZ工作地點Con tact Cen ter出差要求無偶爾經常常駐版本號V1.0生效日期2005年6月15日工作網絡關系直接上級職位Man ager, Support & Fulfillme nt匯報職位直接下級職位Operati on Officer & Driver人員 管理 權限薪酬無建議權決定權直接下級人數(shù)9績效無建議權決定權直接管轄團隊9配 備無建議權決定權業(yè)務指導職位對職位產生影 響的外部機構受到職位影

2、響的外部機 構任職資格教育程度High School or above專業(yè)方向Man ageme nt in admi nistratio n & logistics工作經驗? 3 years logistics operation in which 1 years should be in supervisory level行業(yè)經驗培訓經歷管理技能? Control? Planning? Delegation? Coordination專業(yè)技能? Logistics management & operati on preferably in PRC travel in dus

3、try通用技能? Communication? Leadership and people man ageme nt職位目的與職責職位目的存在 的理由，限制和 目標To supervise the day-to-day operatio n and logistics secti ons to support efficier operati ons of the con tact cen ter as well as various bus in ess lines of the comp; as a whole.職責范圍名稱、定義、該職責所要到達的結果/目標責任級別全部/ 局部/協(xié) 助衡量

4、標準數(shù)量、質量業(yè) 務 類Operatio nal level? To give recommendation in formulating fulfillment and logistics strategy and plan to support achievi ng reve nue and customer satisfact ion target.? To supervise a team of Adm in & Logistics Officers to provide in ternal adm in supports and man age exter nal deliv

5、ery part ners? To investigate complaints relating to delivery issues and take timely & appropriate remedy actions.? To pla n and foresee pote ntial bus in ess and adm in operati onal risks to protect compa ny in terests.All? Servicelevelswithexter naldelivery part ners? KPIs for self delivery te

6、am? KPIs for internal adm in support? Internal customer satisfacti on? External customer satisfacti on? Staff attrition第3頁，共 4頁內部文檔，注意保密 還有一大批隱藏技能你不知道。掌握他們，你將開啟新世界的大門。Tab+Enter,在編過號以后，會自動編號段落Ctrl + D 調出字體欄，配合 Tab+Enter 全鍵盤操作吧Ctrl + L 左對齊， Ctrl + R 右對齊， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替換。然后關于替換，里面又大有學問！有時候Word文檔中有許多多余的空行需要刪除，這個時候我們可以完全可以用查找替換來輕松解決。翻開 編輯菜單中的 替換對話框，把光標定位在 查找內容輸入框中，單擊 高級按鈕，選擇 特 殊字符中的段落標記兩次，在輸入框中會顯示“ "PAP'，然后在替換為輸入框中用上面的方法插入一個